Volere Requirements Specification Template

2 Client, Customer and other Stakeholders
2a. The client is the person/s paying for the development, and owner of the
delivered system.
Content
This item must give the name of the client. It is permissible to have several
names, but more than three negates the point.
Motivation
The client has the final acceptance of the system, and thus must be satisfied
with the system as delivered. Where the system is being developed for inhouse
consumption, the roles of the client and the customer may be filled by
the same person. If you cannot find a name for your client, then perhaps you
should not be building the product.
Considerations
Sometimes, when building a package or a product for external users, the
client is the marketing department. In this case, a person from the marketing
department must be named as the client.
2b. The customer is the person/s who will buy the product from the client.
Content
The name of the person who plays the role of the customer for the product.
In the case of in house development the roles of the client and the customer
are often played by the same person. In the case of the development of a
mass market product there may be several people playing the role of
customer. In the case of a product that is being developed for an
international market, there might be a different customer (or customer
profile) in each country.
Motivation
The customer role is ultimately responsible for deciding whether or not to
buy the product from the client. The product must be built to satisfy the aims
of the customer/s whilst conforming to the constraints of the client. Even if
the customer/s are people who work for another part of the client’s
organization, they might still have the authority to decide whether or not to
invest budget in the new product.
2c. Other stakeholders
Content
The roles and (if possible) names of other people and organizations who are
affected by the product or whose input is needed in order to build the
product.
Volere Template V6.1 Copyright © Atlantic Systems Guild 11
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