Cummins Service and Support - Cummins.com

Legendary Service -
How we make the Difference
With our Investment in Tools
To guarantee Cummins deliver’s legendary service to
the customer we endeavour to ensure the right tooling
is available for every service eventuality. Cummins’ global
investment in technical research and development
is harnessed across all markets and types of engine
and application so that our service providers have
the right tools and equipment available to be fast,
efficient, accurate ,safe – and to minimise your
engine downtime.
Cummins Service Products offer a broad range
of service tools and consumable items to help
us maintain the highest level of quality service our
customers expect and deserve. These products are
designed and manufactured to meet Cummins exacting
standards and assure you of the ultimate in quality
and performance and are backed with professional
support, competitive pricing, and worldwide distribution.
All our service locations pride themselves on ensuring
all the required tooling is available to support the
customer needs in every eventuality from fully equipped
workshops, service vans to state of the art engine
testing facilities.
Service - Wherever you need it: All Cummins
distributors locations have service vehicles that are fully
equipped with specialised service tools, key service
parts and maintenance items. This means that
our technicians can reach you quickly to carry out
maintenance or complete repairs to your product on site.
Specialised Equipment: Not only does Cummins
manufacture basic tooling for your general repair but also
a vast range of specialised equipment including items
for machining, salvaging, engine rebuilding, fuel systems
including fuel pump and injector test and repair,
test cells, load banks, emissions, application testing
and commissioning.
Engine Testing: Many Cummins distributors are
equipped with dynamometers. This extended capability
to test engines enables our technicians to isolate
problems quickly, verify engine power and confirm
repairs. Our ability to pinpoint problems and test engines
objectively in our ‘dynos’ means that customers can
be confident that they are placing the service and repair
of their engines in truly expert hands.
Quality Control: To ensure tolling is capable
and remains capable at our service locations
tooling is controlled via internal quality process
(EXCEL) to ensure the equipment is certified
and calibrated regularly guaranteeing a quality repair
to exacting standards.
The Future: Development never stops at Cummins
to set and maintain the highest standards within
the industry. With programmes to ensure the best
tooling is available for every service event, we strive
for continuous improvement of our legendary service
to the customer.
Maintenance and Engine Troubleshooting:
Dedicated troubleshooting mechanical and electronic
tooling enabling quick and accurate diagnosis of engine
fault symptoms ensuring a rapid identification of an
engine fault reducing downtime for the customer.
This includes Cummins own electronic software
and hardware development, as well as dedicated
electronic tooling across all markets and products.