Cummins Service and Support - Cummins.com

Cummins Service and Support
Europe, Middle East, Africa, Russia / CIS
Cummins’ Service Network is dedicated to providing
legendary service to customers in over 90 countries
across Europe, the Middle East, Africa, Russia and other
CIS countries - a total population of over 2 billion people.
We cover over 63 million square kilometres, doing
business in more than 30 different languages and across
7 different time zones. Our engines, and the people who
maintain and repair them, operate in a wide range of
different landscapes and in all types of climate – from the
intense heat of Africa and the Middle East to sub‐zero
temperatures in northern Russia.
Cummins’ network of 23 major distributors, with 91
Branches and more than 195 Dealers, provides
aftermarket support for the entire Cummins product
population in these 4 regions. The network offers both
workshop service, mobile service and maintenance
- employing highly trained and qualified technicians
and always using genuine Cummins parts.
Our aim is to provide customers across the
4 regions with world-class service that is fast
and responsive, flexible and convenient, minimising cost
and equipment downtime.
Cummins serves customers in a range of diverse market
sectors throughout the 4 regions:
• Agriculture
• Bus and Coach
• Construction
• Fire and Municipal Vehicles
• Industrial
• Marine
• Military and Government
• Mining and Quarrying
• Oil and Gas
• Power Generation
• Rail
• Truck

Legendary Service
Highly specialised in-shop service support
in fully-equipped and modern Service Centres at key
regional locations across Europe, Middle East, Africa
and Russia / CIS.
• Engine maintenance
• Major and minor repairs
• Fully re-manufactured service exchange engines
• Fixed-price repairs
• Maintenance contracts
Highly specialised field service support
using fully equipped service vehicles, supplying to your
doorstep the capability, expertise and experience
to support you - wherever you may be.
What makes us legendary?
• The high quality and consistency of our
customer interaction
• Global presence and multi-million dollar investment
in service assets
• Trained, qualified and capable technicians and service
support personel
• Products and services designed specifically
for your industry
• Fully-equipped mobile service units
• Genuine new and ReCon parts
• Filtration, lube oil and coolants designed for Cummins
• Warranty for new products and genuine parts
• Local technical experts with access to technical
and troubleshooting assistance
• Local market and customer knowledge
• Disciplined approach to measurement of distributor
capability and continuous improvement
• Access to specialised mechanical tooling
and electronic diagnostic software

Legendary People
“Cummins power is defined not only by its products,
but the ideas, energy and passion of its people”
Tim Solso, Cummins Chairman & CEO
Cummins’ success is due to more than its products; it is
also about the quality and commitment of its employees.
The workforce is highly diverse and globally-orientated
to reflect the international nature of Cummins’ business.
A customer focused culture drives the goal of being
“easy to do business with”. Customers understand
and trust Cummins products, Cummins people
and Cummins service to deliver as promised.

QuickServe Service Process
Fast, Responsive Service Support
Cummins QuickServe raises the bar to a whole new level
of service excellence. Our aim is to provide customers
with world-class support that is fast, responsive, flexible,
convenient and minimises equipment downtime –
giving you legendary service.
Consistency and Dependability -
The QuickServe EveryTime SPRINT
Through 2011 a team of Process Champions have been
driving the deployment of the Cummins standard for
managing Service Events across the entire distribution
channel – The QuickServe Service Process.
Based on many years of proven ‘best practice’ service
development the service staff at all Cummins locations
are being qualified to a high standard in the effective
execution of this process – a key step on the path
to Legendary Service.
The QuickServe Service Process comprises of two
processes: one 7 step process for In-Shop and one
8 step process for Mobile repairs, each designed
to address the unique requirements for the customer
in that situation. Qualification to this company wide
standard ensures that our customers experience the
benefits of a rugged, disciplined and customer focused
service event – EveryTime.
Specialist Workshop Service
Where work such as an engine overhaul demands
in‐shop service, Cummins provides specialised
workshop-based support from a network of fully
equipped, modern Service Centres at key regional
locations across Europe, Middle East and Africa.
QuickServe aims to provide the following standard repair
times (‘SRT’) for workshop service:-
• Repair plan and quotation – provided within 1 hour
of equipment arrival
• Minor repairs (< 4 hours SRT) –
completed within 6 hours of equipment arrival
• Major repairs (> 4 hours SRT) –
completed within 24 hours of equipment arrival
• Engine change (> 18 hours SRT) –
completed within 4 working days of vehicle arrival
Greet the Customer
The QuickServe Service Process
Stage the Repair
(Mobile Only)
Diagnose the
Equipment
Develop the Quote /
Repair Plan
Communicate
the Quote
Carry out the Repair
Invoice the Customer
Final Customer
Communication

Local Service Support
Cummins has hundreds of field-based skilled service
professionals throughout Europe, Middle East, Africa
and Russia/CIS. Equipped with the most advanced
diagnostic and repair tools, they have the capability
and expertise to support you, wherever you may be.
QuickServe aims to provide the following standard repair
times (SRT) for field service:-
• Response plan – issued within 30 minutes
of reported failure
• Technician despatch – within 4 hours of reported failure
• Minor repairs (< 4 hours SRT) – completed
within 12 hours of technician being given access
to equipment and authorisation to proceed
• Major repairs (> 4 hours SRT) – completed
within 48 hours of technician being given access
to equipment and authorisation to proceed
• Engine change (> 18 hours SRT) – completed within
4 working days of technician being given access
to equipment and authorisation to proceed
For specialist advice and assistance on all products,
and to place your order for next day delivery on
genuine Cummins parts and engine consumables,
including coolant, oil and filters, contact your local
Cummins distributor.

Highly Qualified and Dependable
Service People
Our Training Centres in Europe, Middle East,
Africa and Russia/CIS
The Cummins Distribution Business recognises that high
quality training is fundamental to Cummins’ continued
success. Our aim is to provide comprehensive training
on all aspects of Cummins products using the latest
education methods and tooling.
Throughout the 4 regions there are 9 Cummins certified,
expertly staffed Training Centres that offer qualification
courses to technicians and other service staff from
Cummins and partner distributors. Most of our courses
are a combination of interactive CD ROM programmes
that are studied before attending the course and an
instructor-led course at one of our training centres.
Our user-friendly Service Training website
www.cumminsengine.co.uk has the latest information
about courses and includes contact information for all
the distributor training centres.
All distributors are committed to the QuickServe process
and driven to ensure that the service staff at all locations
are qualified and certified to serve our customers’ needs.
Cummins’ commitment to its people’s involvement
is a measure of how dedicated the company is to
support its customers with legendary service.

Investing in our Future
Cummins Apprenticeship Programme
Apprentice Programmes
Cummins understands that it is key to not only invest
in its current team of technicians but also develop
future technicians given the skills shortages on the
market. We are building our own pool of talent to secure
our future.
Currently, we have apprentice programmes in 4
locations and we are developing relationships with
academic representatives and accreditation institutions
to expand these educational programmes in Europe,
Middle East, Africa, Russia and CIS.
The apprentice programme combines external academic
courses and internal/Cummins-driven courses with
hands-on practice. Technicians work with, and
are coached by experienced technicians including
mentoring by the Technical Training Manager during their
programme. Once completed the training never stops
continually improving them within their technician role .
The key benefit of such programmes is that students
are being educated both on the theoretical side
of the job and on the technical and practical specifics
of our products and their job design; they also
receive guidance in attitude, quality, service skills
and organisational integration.
Country Entry Level Programme Delivery Duration
The Netherlands Technicians must have the Level 3
VMT “VerbrandingsMotorTechnicus”
qualification (MBO Level 3)
Belgium
Technicians must have graduated
from technical school and have some
automotive technics knowledge (Gas/
LPG/Diesel/etc) or have a bachelor
degree. Must pass our technical entry
test to join the organisation.
UK
Technicians must have successfully
achieved 3 ‘B’ Grade GCSE
qualifications in either Maths,
English, Science or related
engineering subject.
South Africa
Dubai
Technicians must have graduated
from technical school
Delivered in partnership with the Albeda College
in Rotterdam for theoretical courses
Delivered and monitored by our Technical
Training School in Mechelen. This programme
currently includes internal courses. There is the
option to follow external evening courses.
The Framework Qualification is delivered within
the Cummins dedicated Training Centre at
Stephenson College, Coalville, Leicestershire,
in conjunction with the Active Learning Centre
at Cummins Wellingborough. The academic
curriculum includes engineering development
(NVQ2, NVQ3 and VRQ Qualification) in welding,
engines, electrical, cad, engineering principles,
culminating in an Engineering Qualification.
Delivered and monitored by our Technical
Training School in Johannesburg. We partner
with the Ithemba Institute of Technology.
4 Years
2 Years
3 Years
3 Years
Must pass our technical entry test to join the organisation. We do not yet have an apprentice programme
although we work with technical schools as part of the recruitment search and selection process.

Cummins Worldwide
Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture,
distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration,
emission solutions and electrical power generation systems.
Cummins was founded in 1919 and the first Cummins engine was produced in April of that year. Since then Cummins
has significantly expanded its product range. Today, with headquarters in Columbus, Indiana (USA), Cummins serves
customers in approximately 190 countries and territories through a network of more than 500 Company-owned
and independent distributor locations and approximately 5,200 dealer locations.
These are the 4 operating segments to the Cummins business:-
The Engine segment manufactures and markets
engines and aftermarket products for all heavy and
low duty applications. In addition, Cummins provides
remanufactured parts, engines and natural gas engines.
The Power Generation segment is a global provider
of power generation systems, components, and services
in standby power, distributed power generation, as well
as auxiliary power in mobile applications.
The Components segment includes filtration
systems, acoustic exhaust and silencing systems,
fuel systems and turbochargers.
The Distribution segment provides Cummins
products and related services to end users in more than
190 countries and territories.
Global Service Support

I am Cummins.
I know what my company stands for. I am ready to carry out its mission
of returning value to our customers, shareholders and communities
- and to be a good steward of the environment along the way. I bring
my own unique perspective to work every day, as do thousands of
my colleagues around the world. Together we create a rich diversity
of cultures and views. I understand my company’s vision includes
all the communities we serve around the globe, not just my own.
And I believe my success will contribute to the success of everyone
we serve, everywhere. I am Cummins. You can depend on me.
Our Vision
Making people’s lives better
by unleashing the Power
of Cummins. That simple,
yet ambitious, statement serves
as the guiding vision for Cummins
and its 38,000 employees.
The Company takes pride
in manufacturing engines, generators,
filters and related products that serve
the varied needs of its customers
worldwide. To do that, Cummins
unleashes the power of its employees:
Their energy and commitment
make it possible for the Company
to maintain a leadership position in the
markets it serves.
Our Mission
• Motivating people to act like
owners working together
• Exceeding customer expectations
by always being first to market with
the best products
• Partnering with our customers
to make sure that they succeed
• Demanding that everything we do
leads to a cleaner, healthier,
safer environment
• Creating wealth for all stakeholders
Our Values
• Integrity – Strive to do what is right
and do what we say we will do
• Innovation – Apply the creative
ingenuity necessary to make us
better, faster, first
• Delivering Superior Results –
Exceed expectations, consistently
• Corporate Responsibility
– Serve and improve the
communities in which we live
• Diversity – Embrace the diverse
perspectives of all people
and honour with both dignity
and respect
• Global Involvement – Seek a world
view and act without boundaries
Cummins also recognises that with
its role as a corporate leader comes
a responsibility to help improve the
communities in which employees
work and live. It is a responsibility
the Company brings to life through
its actions and the activities
of its employees.
find out more at www.cummins.com

Cummins History
Clessie Cummins
Irwin Miller
Cummins was founded in 1919 by Clessie Cummins,
supported by local banker and investor, Irwin Miller.
Clessie was one of the first to see the commercial
potential of an engine invented two decades earlier
by Rudolph Diesel.
Originally Clessie Cummins built a 4.5 kW (6hp)
agricultural engine under licence, but soon began
to design his own products. The Model F, which
included significant breakthroughs in injection timing,
proved so economical that it was widely used in marine
boats, drills, power shovels, air compressors and
generator sets.
In a 1932 promotional stunt, a truck powered by the
new Cummins six cylinder Model H was driven nonstop
for 14,600 miles around Indianapolis Motor
Speedway. The two-week trip cost $17.54 in diesel
and led directly to the first use of diesels in commercial
vehicles. In 1952, a Cummins diesel powered race car
captured the coveted pole position at the world famous
Indianapolis 500. This experiment helped prove the
feasibility for turbocharging in diesel applications.
Through the 50s and 60s, Cummins business began
to grow in the US following high sales in the construction
business. The company then began looking beyond
its traditional borders, opening its first overseas
manufacturing facility in Scotland in 1956. By the end
of the 1960s, Cummins had become truly international,
with a sales and service network of 2,500 dealers
in 98 countries.
Cummins has continued to invest significantly in new
technologies over the last few decades, helping
to expand its business network into new locations
worldwide. This expansion has led the company
to generate over 50% of revenue from outside the US.
Through environmental, technological and industrial
evolution, Cummins has consistently produced
dependable, industry-leading products, and continues
to be at the forefront of diesel engine technology in the
21st Century.

Early 1930s
Clessie Cummins (behind the cockpit) and the Cummins workforce
pose with the #8 car that ran in the Indianapolis 500.
1931
Clessie predicted this truck - outfitted with
a Cummins diesel engine - could go 10,000
miles without stopping.
1934
Clessie Cummins poses with driver “Stubby”
Stubblefield and mechanic Bert Lustig at the
Indianapolis Speedway in 1934.
1935
Cummins co-founder Clessie Cummins drove this
Cummins-powered Auburn from New York to San
Francisco in 1935 on $7.62 worth of fuel.

Mixing it up with
the Right Technology
Since 1919 Cummins has been at the cutting edge
of diesel engine technology, resulting in many milestones
and firsts in the evolution of diesel. The company’s
commitment to innovation continues to be an integral
part of the product strategy.
Today, Cummins is in an exclusive position in the diesel
engine industry, with a product portfolio that includes
all of the key emissions technologies. No other engine
company has all of the critical sub-systems in-house,
including electronic control, air handling, fuel systems,
combustion technology, filtration and exhaust
aftertreatment. This unique position enables Cummins
to provide manufacturers with tailored air-intake
to exhaust aftertreatment packages, backed by a global
support network.
In developing the product strategy, Cummins evaluates
customer needs and market conditions to provide
the best products with the appropriate technologies.
Cummins meets global emissions requirements
by adopting the right technology for each market’s
emissions limits, test cycles and operational factors.
Through total system integration, engine installations can
be optimised to provide the highest levels of performance
and fuel economy, whilst maximising service intervals
and equipment availability and reducing noise.
The end result is a wide range of advanced engines
that add value to Cummins customers by supplying
dependable power wherever it’s needed. At Cummins,
the right technology matters.

The Right Product Matters
The graph below reflects Cummins entire engine range from smallest (2.4 L) to largest (78 L).
These engines are used across all market sectors.
78L
60L
50L
45L
38L
30L
23L
19L
11 - 15L
8.3 / 9L
6.7L
2.8 / 4.5 L
200 400 600 800 1000 1200 1400 1600 1800 2000 2200 2400 2600 2800 3000 3200 3400

Your Engine
Service makes the difference to your engines
when you have winning Cummins Business Groups
working together
Cummins Filtration is the leading worldwide designer
and manufacturer of filtration products for heavy‐duty
diesel powered equipment; and it owns the
well‐recognised brand of Fleetguard.
The broad product lines cover a variety of applications
and markets, including heavy, medium and light duty
trucks, industrial, construction, mining, agriculture,
marine applications and power generation.
Lubricants and Oils
Cummins sells a range of oils and lubricants developed
and blended by Valvoline, one of the leading
manufacturers of lubricants in the world.
Cummins Coolant
The Cummins PGXL Long Life non-toxic coolant
is designed to meet operator demand for lower vehicle
maintenance costs and downtime as well as improved
engine protection.
The Propylene Glycol (PG) based coolant is suitable
for all engine types in both heavy and light duty
applications. This product has been engineered to meet
the needs of all on/off highway, agricultural, industrial,
construction, mining, marine and rail applications. It is
‘the’ recommended coolant for all Cummins engines
and is the only coolant used in all Cummins locations.

Your Engine
Cummins Service, Genuine Parts, Every time
New Parts
The Parts Distribution Centre (PDC) at Rumst in Belgium
is one of Cummins’ 5 main PDCs globally. $300 millions worth
of shipments per year are dealt with at Rumst.
There are also Distributor-based PDCs
throughout the EMEA region and
all Cummins Distributors stock an
extensive range of components
to ensure minimum equipment
downtime for customers. When you
buy Genuine Cummins Parts, you buy
peace of mind.
ReCon® Parts
When equipment life cycle calls for an overhaul, smart operators are trading
their old engine core or components for Cummins ReCon exchange engines
and components. With ReCon you get much more than an overhaul.
Every part is completely disassembled down
to the last nut and bolt. Each individual piece
is thoroughly cleaned and inspected before being
re‐used, reconditioned or replaced.

Technical Service Information
and Support Systems
QuickServe ® Online
QuickServe Online is an internet based reference tool for
Cummins parts and service information. Information on
over 11 million Cummins engine serial numbers is at your
fingertips, including over one million related documents,
available in 16 languages.
You can access information specific to your
Cummins product, including the Owner’s Manual,
Troubleshooting and Repair Manual, and Parts
Catalogue. It is easy to perform search functions
using the engine serial number or engine family.
Exploded-view diagrams help identify repair parts
for ordering purposes.
QuickServe Online is constantly updated with the parts
and service information, so you always have the right part
number or latest repair procedure, 24 hours a day, 7 days
a week.
www.quickserve.cummins.com
Customer Assistance Centre
Our Customer Assistance Centre (CAC) for Europe,
Middle East, Africa and Russia / CIS is based
at Daventry in the UK. The CAC has a key role
in meeting the toughest standard in the world –
our customers’ expectation of legendary service.
If you need information or advice on products, parts,
warranty, emissions or contact details for your nearest
authorised service location, the CAC is your first point
of contact. We will either help resolve your problem
or ensure that you are directed to the most appropriate
Cummins person to give you an answer.
Experienced and knowledgeable customer assistance
specialists have instant access to information on over
11 million engines and they are only a telephone call
or email away. Have your engine serial number ready and
they can answer your questions in detail and without delay.
To contact the CAC
Tel: 00 8000 2866467
(from UK, Ireland, Germany,
France and The Netherlands)
0800 991099 (from South Africa)
+44 1327 886464 (all other areas)
Email: emea.customerassistance@cummins.com

Legendary Service -
How we make the Difference
With our Investment in Programmes
6 Sigma
Cummins has invested in this widely
respected corporate improvement
methodology by establishing accredited
6 Sigma training for supervisors and
managers throughout the company.
Working in project teams, Cummins employees support
6 Sigma practice to drive improvements into the
business across all functions, impacting both on product
manufacture and on the business processes that affect
the quality of service to our customers. We make use of
the business knowledge and expertise of our employees
to add value to the continuous improvement process –
to benefit both our business and yours.
5S
Cummins distributors use
a group of techniques called 5S.
These techniques, when used
in conjunction with each other, promote
efficient workplace organisation
and encourage compliance with business standards.
Their use helps us achieve and sustain a common
approach to continuous customer service improvement.
The 5 Ss are:-
1: SORT - Segregate and discard unwanted items.
2: STRAIGHTEN - Arrange remaining items so they can
be clearly identified in designated storage areas.
3: SWEEP - Clean and inspect all work areas daily.
4: STANDARDISE - Consolidate the first 3 Ss within
standard procedures.
5: SELF DISCIPLINE - Sustain improvements
by continuously executing the standards detailed
in Step 4.

Legendary Service -
How we make the Difference
With our Investment in Programmes
EXCEL
EXCEL is Cummins’ internal quality evaluation system,
designed to support our Distributors in developing
their processes and investing in resources. All service
locations are regularly evaluated against over 40 criteria
focused on Distributor capability. The aim is to recognise
the service capability improvements achieved by
Distributors and identify areas where they can further
develop to meet the challenges of being a legendary
service provider.
Through the Lens of the Customer (TLC)
Customer Service Excellence is one of Cummins’ critical
business initiatives focused on becoming customers’
first choice. In support of the Cummins brand promise
of dependability, CSE focuses on all customerfacing
processes ‘through the lens of the customer’
to significantly improve our performance.
The objective for this initiative is to ensure Cummins’
employees fully understand what is really important
to our customers and create a ‘wow’ factor for our
customers by consistently delivering a customer
experience that exceeds their expectations. Based upon
the book, “Unleashing Excellence: The Complete
Guide to Ultimate Customer Service,” by Dennis Snow
and Eri Yanovitch, this initiative focuses on building
a culture that is truly customer-focused.
Job Safety Analysis (JSA)
Our core business and the development of our products
can include some risks and could lead to incidents.
To ensure we avoid incidents and achieve our objective
of zero incidents in all locations, we have developed
a Job Safety Assessment process that enables
our technicians to identify hazards in the workplace
and in the environment, prior starting a task and during
the task completion. This assessment is reviewed
by management who then coach our technicians
in completing tasks.
The JSA process ensures we:
• Identify and control all hazards for routine and
non-routine tasks during interventions to repair or
troubleshoot a product, in the workshop or in the field
• Stop unsafe acts when observed, we do not want
to take any risks for the health and safety of our
technicians and surrounding employees
• Strengthen everyone’s accountability in nurturing safe
work practices and healthy environments
• Increase the visibility of management’s commitment
in leading by example and in coaching technicians
to reinforce their safety
Net Promoter Score (NPS)
We recognise the vital importance of receiving feedback
from customers on the quality of their experiences
as Cummins customers. The Net Promoter Score system
is being gradually introduced throughout EMEA and NPS
scores are now available for 41 service locations.
The Net Promoter Score is a measure of customer loyalty,
developed as a simple way of creating a clear perception
of a company’s performance through its customers’ eyes.
For Service events, an interviewer from a third party
call centre conducts a brief survey on Cummins’ behalf
with customers. Certain customers receive email
surveys asking about the effectiveness of their business
relationship with Cummins. Complaints and concerns
are immediately referred to the relevant Distributor
or Account Manager who then gets back to the
customer to investigate further and take action to resolve
the problem.

Legendary Service -
How we make the Difference
With our Investment in Programmes
World Wide Service Provider System (WWSPS)
To ensure Cummins can supply the customer with the
same level of service wherever around the world the
World Wide Service Provider System was created.
This captures data for all our service locations as name,
address, phone numbers, staff member contact
information, business information, and supported engine
information and engine certification and development
needs. This then allows us to fully understand our service
location capabilities and development requirements.
Product Location and Service Management
Analysis (PLASMA)
PLASMA provide users with comprehensive
location to receive product location integrated from
various sources.
Supply the channel with the ability to subscribe to alerts
and notification such as:
• New Product arrival in specified region
• Gaps in service capability
Supply the channel and Cummins users with various
reporting benefits such as:
• Total in-service population by Region, Application,
Engine Family, and number of years and service
• Reports by region, product, application,
and engine family
• Service Capability
• Improved Product Registration reporting
This ensures we understand our customer needs
and implement the correct requirements within our
distribution network to support those needs.

Legendary Service -
How we make the Difference
With our Investment in Tools
To guarantee Cummins deliver’s legendary service to
the customer we endeavour to ensure the right tooling
is available for every service eventuality. Cummins’ global
investment in technical research and development
is harnessed across all markets and types of engine
and application so that our service providers have
the right tools and equipment available to be fast,
efficient, accurate ,safe – and to minimise your
engine downtime.
Cummins Service Products offer a broad range
of service tools and consumable items to help
us maintain the highest level of quality service our
customers expect and deserve. These products are
designed and manufactured to meet Cummins exacting
standards and assure you of the ultimate in quality
and performance and are backed with professional
support, competitive pricing, and worldwide distribution.
All our service locations pride themselves on ensuring
all the required tooling is available to support the
customer needs in every eventuality from fully equipped
workshops, service vans to state of the art engine
testing facilities.
Service - Wherever you need it: All Cummins
distributors locations have service vehicles that are fully
equipped with specialised service tools, key service
parts and maintenance items. This means that
our technicians can reach you quickly to carry out
maintenance or complete repairs to your product on site.
Specialised Equipment: Not only does Cummins
manufacture basic tooling for your general repair but also
a vast range of specialised equipment including items
for machining, salvaging, engine rebuilding, fuel systems
including fuel pump and injector test and repair,
test cells, load banks, emissions, application testing
and commissioning.
Engine Testing: Many Cummins distributors are
equipped with dynamometers. This extended capability
to test engines enables our technicians to isolate
problems quickly, verify engine power and confirm
repairs. Our ability to pinpoint problems and test engines
objectively in our ‘dynos’ means that customers can
be confident that they are placing the service and repair
of their engines in truly expert hands.
Quality Control: To ensure tolling is capable
and remains capable at our service locations
tooling is controlled via internal quality process
(EXCEL) to ensure the equipment is certified
and calibrated regularly guaranteeing a quality repair
to exacting standards.
The Future: Development never stops at Cummins
to set and maintain the highest standards within
the industry. With programmes to ensure the best
tooling is available for every service event, we strive
for continuous improvement of our legendary service
to the customer.
Maintenance and Engine Troubleshooting:
Dedicated troubleshooting mechanical and electronic
tooling enabling quick and accurate diagnosis of engine
fault symptoms ensuring a rapid identification of an
engine fault reducing downtime for the customer.
This includes Cummins own electronic software
and hardware development, as well as dedicated
electronic tooling across all markets and products.

Legendary Service -
How we make the Difference
With our Investment in Equipment
All Cummins service locations take pride in the range and
quality of their dedicated specialized tooling and equipment
available to them and also our customers. Cummins’ global
investment in technical research and development is
harnessed across all markets and types of engine so that
our service providers have the tools and equipment to be
fast, efficient, accurate and safe – and to minimise your
engine downtime.
Dedicated tooling groups and engineers within in Cummins
ensures any product released into the market has the
specialized, electronic (Including software) and mechanical
tool available to complete a repair. This results in having
hundreds of specialised items available itemised in
key groups.
Testing – Using Dynamometers
Many Cummins service locations are equipped with
Dynamometers. This extended capability to test engines
enables our technicians to isolate problems quickly, verify
engine power, and confirm repairs. Our ability to pinpoint
problems and test engines objectively in our ‘dynos’
means that customers can be confident that they are
placing the service and repair of their engines in truly
expert hands.