Total Lab Care Service - Newport Corporation

Total Lab Care Service
7
Ordering and Warranty Information
Ordering by Fax
Please fax purchase orders to:
Sales and Customer Service
(650) 964-3584
Ordering by Mail
Please mail purchase orders to:
Sales and Customer Service
Spectra-Physics
PO Box 7013
Mountain View, CA 94039-7013
If you are also faxing your purchase order,
please mark the mailed copy with “Confirming
P.O. Only” to avoid duplication.
Ordering by Telephone or Email
To order new products and service agreements,
please contact:
Sales Development
(800) 775-5273
sales@spectra-physics.com
To order parts, to place a service call, or to
schedule repairs, please contact:
Customer Service:
(800) 456-2552
service@spectra-physics.com
Prices and Terms
All prices are subject to change without notice, unless
otherwise agreed in writing. Orders are F.O.B. Mountain
View, California. Shipping charges will be prepared and
added to your invoice unless otherwise specified.
Recommended shipping method is air freight. Terms are net
30 days, subject to approval by our accounting department.
For your convenience we also accept VISA, MasterCard and
American Express. Minimum order is $50.
Returns
Returns for credit will be accepted only with prior
authorization. Such returns must be in restockable condition
and within 30 days following the date of invoice. Returns are
subject to a restocking charge of 25%.
Damaged Shipments
The Interstate Commerce Commission has ruled that
carriers are responsible for concealed damage as well as
visible damage caused by transit. If damage is discovered,
cease further unpacking of the unit and request immediate
inspection by a local agent of the carrier. Be certain to
obtain a written report of the findings. Claims must be filed
with the carrier within 15 days of receipt. Please contact our
Service Department to arrange for repair of damaged
equipment. Include a copy of the inspection report, and
obtain a return authorization from Spectra-Physics. A factory
ship-to address and instructions will be provided to you.
Please direct return and repair requests for to:
Service Department
(800) 456-2552
service@spectra-physics.com
Warranty Information
Except as otherwise expressly stated in Newport’s quote or in the current operating manual or other written guarantee for any of the Products, Newport warrants that, for the period of
time set forth hereinbelow with respect to each Product or component type (the “Warranty Period”), the Products sold hereunder will be free from defects in material and workmanship,
and will conform to the applicable specifications, under normal use and service when correctly installed and maintained. Newport shall repair or replace, at Newport’s sole option, any
defective or nonconforming Product or part thereof which is returned at Buyer’s expense to Newport’s facility, provided, that Buyer notifies Newport in writing promptly after discovery of
the defect or nonconformity and within the Warranty Period. Products may only be returned by Buyer when accompanied by a return material authorization number (“RMA#”) issued by
Newport’s Return Department, with freight prepaid by Buyer. Newport shall not be responsible for any damage occurring in transit or obligated to accept Products returned for warranty
repair without a RMA#. Buyer bears all risk of loss or damage to the Products until delivery at Newport’s designated facility. Newport shall pay for shipment back to Buyer for Products
repaired under warranty. For Products returned for repair that are not covered under warranty, Newport’s standard repair charges shall be applicable in addition to all shipping expenses.
Unless otherwise stated in Newport’s repair quote, any such out-of-warranty repairs are warranted for ninety (90) days from date of shipment of the repaired Product. Lasers and
components thereof are warranted for the number of hours (or other measure of usage) specified in the operating manual for each laser or component thereof, or twelve (12) months from
the date of shipment, whichever is shorter (except for the flashlamp components of lasers, and the optical and crystal components of pulsed lasers, which are warranted for ninety (90)
days). Gratings, optical filters and replicated mirrors (whether sold as separate Products or constituting components of other Products) are warranted for a period ninety (90) days from
the date of shipment. All other Products are warranted for a period of twelve (12) months from the date of shipment. The foregoing warranty does not apply to Products which are (a)
repaired, modified or altered by any party other than Newport; (b) used in conjunction with equipment not provided or authorized by Newport; (c) subjected to unusual physical, thermal,
or electrical stress, improper installation, misuse, abuse, accident or negligence in use, storage, transportation or handling, alteration or tampering, or (d) considered a consumable item
or an item requiring repair or replacement due to normal wear and tear. On-site warranty repair is not covered under the foregoing warranty. THE FOREGOING WARRANTY IS EXCLUSIVE
AND IN LIEU OF ALL OTHER WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEWPORT MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, EITHER IN FACT OR BY
OPERATION OF LAW, STATUTORY OR OTHERWISE, REGARDING THE PRODUCTS, SOFTWARE OR SERVICES. NEWPORT EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE FOR THE PRODUCTS, SOFTWARE OR SERVICES. THE OBLIGATIONS OF NEWPORT SET FORTH HEREIN SHALL BE
NEWPORT’S SOLE LIABILITY, AND BUYER’S SOLE REMEDY, FOR BREACH OF THE FOREGOING WARRANTY. Representations and warranties made by any person including distributors,
dealers and representatives of Newport which are inconsistent or in conflict with the terms of this warranty shall not be binding on Newport unless reduced to writing and approved by
an expressly authorized officer of Newport.
Email: service@spectra-physics.com • Web: spectra-physics.com