1 - LumenVox

More documents

Recommendations

Info

Platform Extensions The Speech Platform can be extended, allowing you to create a number of speech applications, by accessing pre-built libraries and controlling the call flow. These Platform Extensions can be written as either a Visual Basic ActiveX exe or C/C++ DLL. Examples of Platform Extensions: Connect to a live, or regularly updated, website or RSS feed Connect to a database via an ADO (ActiveX Data Object) Use SRGS for grammars and enable semantic interpretation Direct callers to different modules within the Application Designer project based on external decision trees Example Applications: Pin code and account number capture Survey systems Automated billing Collecting demographic information Auto-attendant Transaction completion Appointment scheduling Email reader Voicemail access By utilizing <strong>LumenVox</strong>’s Speech Platform our callers actually enjoy the experience of the phone call, helping us to build a good relationship with our customers. Derek Henry CEO of 1-800-US-LOTTO Corporation VB ActiveX Platform Extension Example 18 C/C++ Platform Extension Example 19
Call Handler The Speech Platform's Call Handler runs the speech application. The Platform's Settings, and more specifically Line Settings, inform the Call Handler as to which Project to use. CallHandler The Call Handler supports a variety of Intel Dialogic telephony cards, and is designed to make hardware setup as easy as possible; this allows more time for you to develop and test your speech application. When developing your speech application with the Speech Platform's Designer, run tests by clicking on the Test button in the Toolbar. The Call Handler allows you to use speakers and a microphone, to completely test your application in-house⎯before releasing it to customers. Handler Design Tips Build the application for the expected case, anticipating the caller's situation and the application's goals. Focus on these goals as you design the call flow and dialogues. Keep prompts and grammars concise in your initial design, then expand based on callers' interactions, learned from the tuning process. Give thought and time to determine the persona and brand image. Verify that the voice talent creates the proper tone and perception for your company. Make the system match the user. Listen to the way a user responds and interacts with the system. Apply the strengths of speech recognition to your application: remember that many of the hierarchical structures used in DTMF or touch tone call flows are not appropriate in speech applications! The reason we chose <strong>LumenVox</strong>’s speech technology was simply because of the flexibility it provides us, as developers Never disguise a list question as a yes/no by adding unnecessary pauses, as in, "Would you like Red (pause), Blue, or Black?" This leads to caller confusion. Brian Lauzon President of TelASK Adjust the "No Input" timeout to match the complexity of the question. Make explicit decisions with yes/no. Make it easy for the caller to leave the speech application and reach a live person. 20 21
Page 1 and 2: Table of Contents About LumenVox Wh
Page 3 and 4: Why Choose LumenVox? Rethinking the
Page 5 and 6: Speech Engine LumenVox's Speech Rec
Page 7 and 8: Advanced Features Noise Reduction M
Page 9: Everything You Need LumenVox's Spee
Page 13 and 14: Configuration Tool User’s email a
Page 15 and 16: Tuner Overview The Speech Tuner is
Page 17 and 18: Taking Out the Guesswork Make chang
Page 19 and 20: LumenVox Training Courses The Lumen
Page 21 and 22: Types of Speech Recognition Speech
Page 23 and 24: Effective Design = Customer Satisfa
Page 25 and 26: Voice Matters The voice of your spe
Page 27 and 28: Practical Guide To Tuning Untuned s
Page 29 and 30: Failures and Fixes: Common Prompt T
Page 31: Standards and Systems Supported Ind

1 - LumenVox

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?