1 - LumenVox

Discover LumenVox
LumenVox’s Products
The speech industry
contains many
different technologies,
platforms, and types
of applications. This
chart enables you to
quickly view the
components of a final
speech application, as
well as the products
LumenVox offers.
Tuning
The process of
changing an
application to improve
performance.
Applications
Speech applications
allow callers to access
any database to get
account information,
perform order entry,
take customer surveys,
or check order status.
Speech Tuner
Complete maintenance tool to
tune and test any speech
application using various ASRs
including LumenVox, Nuance,
and ScanSoft.
Speech Assistant
Complete solution, currently
for TeleVantage owners to
speech-enable their name
directories, contact lists,
voicemails, IVRs, and emails.
Professional Services
Experts in the speech industry
that provide a variety of
services including speech
application design,
development, and tuning.
Pre-Packaged
Pre-packaged applications can
offer features such as email
and calendar management.
Custom Built
Custom speech applications
can address any vertical or
horizontal market need
where touch-tone
applications can not.
Platform
Defines what type of
applications can be
run, and how those
applications are
allowed to operate.
Speech Platform
Complete platform with a
toolkit to design, and deploy
speech applications. The Call
Handler supports any phone
system via analog, digital,
ISDN, or PRI.
VoiceXML
Standards-based speech
application programming
language supported by many
platforms.
Others
Many platforms are available
that use languages, other than
VoiceXML, for creating and
running speech applications.
Core Speech
Technology
These technologies
form the basis for
building any speech
application.
Speech Engine
Automatic Speech Recognizer
(ASR) that supports SRGS,
MRCP, and SISR. Integrated
in various VoiceXML and
proprietary platforms.
ASR
Technology used for
interpreting audio data from
phone, web, microphone, or 2-
way radio.
Other Core Technology
Text-to-Speech is used to
produce audio from text. Voice
Verification is used to identify
individual speakers for security
purposes.
6 7