1 - LumenVox

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Speech Platform The Speech Platform is an intuitive GUI-based toolkit to quickly design, develop, and deploy any speech application or IVR. By connecting to almost any phone system and database, the Platform can easily be designed for a Speech Driven Technical Support, Call Router, Customer Service, Dealer Locator, Auto-Attendant, or any other speech application. Platform Features: English, Latin American Spanish, and Canadian French Support Client/Server functionality Database Connectivity through Custom Action DLLs Call Bridging and Outbound Dialing through Custom Action DLLs Support for Intel Dialogic Dx1E, JCT, Dx2, JCT, and DMV Series cards Enterprise level distribution User-created sophisticated grammars Loop start / Analog or T1 / PRI ISDN / Digital Switch Barge-In capability Live updates without rebooting system DTMF and speech input Detailed Call Flow logging Live runtime GUI status monitoring Complete Call Flow handling Flash-hook transfer capability Flexible Call Job definitions Carrier-grade application-ready Full SRGS, SISR support On-the-fly project switching File or SQL/MSDE Database-based projects Flexible line setting Assign each phone line to a different database, file project, or CAPI only mode Noise Reduction Module Speech Tuner included Speech Recognition Engine included LumenVox’s Speech Platform is a clear leader in the speech recognition sector. Nadii Tehrani Chairman of TMC 14 15
Everything You Need LumenVox's Speech Platform includes all of the components you need to produce, adjust, and maintain your speech applications. Designed from the outset to work together, the Platform's components operate seamlessly. Platform Component Descriptions: The Platform Designer allows you to construct the framework for your speech application in a GUI environment. Platform Extensions are used to handle any situation that the Platform Designer cannot support internally. The Speech Engine recognizes what the caller says, returning the results to the Call Handler. The Call Handler works with the Platform’s Designer, Extensions, and Speech Recognition Engine, executing the logic of your application, and directing calls appropriately. 1 2 3 The Call Flow View allows the designer of the speech application to see all of the modules that are associated with the application and how they relate to each other. This is where the application dialog flow is created and can be tracked to see how callers will flow through the speech application or IVR. The Objects Panel allows application designers to drag and drop Modules that perform a specific function, or to add notes with Annotations to provide quick information or reminders on the Call Flow itself. Actions Lists, Actions, and Grammars are drag and drop icons to add within each individual Module's properties. The Properties Window has six tabs: Project, Modules, Audio Library, Quick Audio, To Do, and Notes. Project shows theglobal and project specific properties. Modules is a list of modules you have created so far for the application. The Audio Library and Quick Audio displays all audio prompts contained within the project. To Do reminds you that there are objects that have not been finished within the whole project. Notes provides a place to enter comments or thoughts concerning the applications. The Speech Tuner provides a comprehensive window into your application: it allows you to quickly note where your application performs well, and determine which areas need improvement. The Tuner also lets you simulate changes to your application, using audio from past calls, to determine the effectiveness of each change. 2 LumenVox allows us to have control over the development of call flow, grammars and tuning, while keeping the costs at a respectable level. Brian Lauzon President of TelASK 3 1 16 17
Page 1 and 2: Table of Contents About LumenVox Wh
Page 3 and 4: Why Choose LumenVox? Rethinking the
Page 5 and 6: Speech Engine LumenVox's Speech Rec
Page 7: Advanced Features Noise Reduction M
Page 11 and 12: Call Handler The Speech Platform's
Page 13 and 14: Configuration Tool User’s email a
Page 15 and 16: Tuner Overview The Speech Tuner is
Page 17 and 18: Taking Out the Guesswork Make chang
Page 19 and 20: LumenVox Training Courses The Lumen
Page 21 and 22: Types of Speech Recognition Speech
Page 23 and 24: Effective Design = Customer Satisfa
Page 25 and 26: Voice Matters The voice of your spe
Page 27 and 28: Practical Guide To Tuning Untuned s
Page 29 and 30: Failures and Fixes: Common Prompt T
Page 31: Standards and Systems Supported Ind

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