CONTENTS 04 <strong>MITIE</strong>’s <strong>in</strong>tegrated <strong>healthcare</strong> services 06 Environmental + 08 Lean Six Sigma 10 Total security management 12 Homecare 14 Innovation 16 Build<strong>in</strong>g ma<strong>in</strong>tenance, fit-out, and refurbishment 18 Compliance 20 Susta<strong>in</strong>ability 22 Energy 24 Cater<strong>in</strong>g
We are <strong>MITIE</strong> 20 years of experience you can rely on These are some of the th<strong>in</strong>gs that make <strong>MITIE</strong> different... We self-deliver the largest range of facilities, energy and people services <strong>in</strong> the UK and Ireland Our technicians are multi-skilled – to reduce the number of visits needed to your build<strong>in</strong>gs We have a black-belt <strong>in</strong> Six-Sigma – a scientific approach to do<strong>in</strong>g th<strong>in</strong>gs <strong>in</strong> the most cost effective way We can help you control your energy use, reduce energy costs, buy or generate the energy you need, and lower emissions Health and safety is our bus<strong>in</strong>ess – we’ve won five RoSPA Gold awards <strong>in</strong> a row We can help you understand your total cost of occupancy <strong>in</strong>clud<strong>in</strong>g leases, energy, ma<strong>in</strong>tenance, projects and FM services When it comes to <strong>healthcare</strong> our aim is crystal clear, we create exceptional experiences for patients, residents, staff and visitors. We do that through: • Apply<strong>in</strong>g the fresh th<strong>in</strong>k<strong>in</strong>g from our 72,000 people to change and improve the way we deliver services • Help<strong>in</strong>g people live a happier and more <strong>in</strong>dependent life <strong>in</strong> the comfort of their own home • Creat<strong>in</strong>g significant cost efficiencies through the self-delivery of the widest range of FM, people and energy services • Invest<strong>in</strong>g <strong>in</strong> technology and <strong>in</strong>novation For over 20 years, we’ve been help<strong>in</strong>g improve patient care with hospitals, Local Authorities and private sector providers to grow one of the largest and most responsive FM, energy and people services <strong>in</strong> the UK and Ireland. It means we have thousands of experts who can cont<strong>in</strong>ually <strong>in</strong>novate to f<strong>in</strong>d new ways of solv<strong>in</strong>g problems and reduc<strong>in</strong>g costs. And because we operate across the UK and Ireland, and have the largest range and broadest coverage of facilities, energy and people services, we can really use our local presence and range of self-delivered services to drive out duplication and significantly reduce your costs. You probably know that <strong>MITIE</strong> delivers a complete range of Facilities Services – from clean<strong>in</strong>g and security, to fit-out and refurbishment, and reactive and planned build<strong>in</strong>gs ma<strong>in</strong>tenance services. But you might not realise that energy management services are now a critical part of the services we deliver across the <strong>healthcare</strong> sector. We can help you control energy use, reduce your energy costs, buy or generate the energy you need, and lower your carbon emissions. What’s more, we’ve also recently expanded <strong>in</strong>to people services and now provide a wide range of homecare services to people who need help and support due to illness, disability, <strong>in</strong>firmity or old-age. Our unique, <strong>in</strong>novative and strategic approach to FM, energy and people services is a much smarter way of work<strong>in</strong>g – streaml<strong>in</strong><strong>in</strong>g your operations and simplify<strong>in</strong>g processes while creat<strong>in</strong>g welcom<strong>in</strong>g, effective, clean and safe environments for your employees, patients and visitors. The rest of this booklet talks about some of the key services we supply to the <strong>healthcare</strong> sector, and what makes <strong>MITIE</strong> really different. Please do get <strong>in</strong> touch if you are <strong>in</strong>terested <strong>in</strong> anyth<strong>in</strong>g we’ve got to say. E: mark.wittich@mitie.com. 03
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