MITIE in healthcare brochure

CASE STUDY - North
Middlesex University
Hospital NHS Trust
Services provided:
• Car park management;
• Domestic cleaning;
• Helpdesk;
• Portering;
• Security services.
What was the Trust looking for?
An FM provider that understood the
complications of providing services
in a busy hospital environment, with
a reputable track record.
How did we help?
With customer care in mind, we
tasked our highly-trained portering
team with a range of duties to ensure
the hospital ran smoothly, creating
more time for staff to concentrate on
the well-being of their patients.
We also developed a challenging work
programme using the high quality and
innovative Vermop Microfiber system
to deep clean the Trust with minimal
disruption to staff, patients and relatives.
Through good communication and
teamwork, the Trust’s managers and
infection control teams were able
to adapt the programme based on
patients’ needs while maintaining the
same degree of efficiency.
Highlights:
• Greater physical presence by our
portering team, allowing the Trust
to focus on caring for their patients;
• A new, innovative approach
to cleaning;
• Low staff turnover;
• Multi-skilled training for our on site
project team has decreased down
time by over 20%.