Territory Car Insurance Product Disclosure Statement and Policy. - TIO
Territory Car Insurance Product Disclosure Statement and Policy. - TIO
Territory Car Insurance Product Disclosure Statement and Policy. - TIO
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40<br />
What to do if you have a complaint<br />
or a dispute<br />
1. Talk with us or your insurance advisor first<br />
If you find a reason to be dissatisfied with any of our products<br />
or services we need to know so we can work together to<br />
resolve the issue.<br />
If you have a complaint, ask to speak with a <strong>TIO</strong> staff member<br />
in the area concerned as they may be able to resolve the issue<br />
on the spot. If it’s unable to be resolved, you or your insurance<br />
advisor may ask to speak to the manager of the area.<br />
If you are still not satisfied with the decision you can seek<br />
a review.<br />
2. Seek a review<br />
If you are not satisfied with our initial response to your<br />
complaint, you may request that the matter be dealt with by<br />
<strong>TIO</strong>’s Complaints Officer through our internal Complaints <strong>and</strong><br />
Dispute Resolution Process. Our Complaints Officer will conduct<br />
an internal review of your dispute.<br />
If the internal review does not resolve the matter to your<br />
satisfaction you can seek an external review.<br />
<strong>Territory</strong> <strong>Car</strong> <strong>Insurance</strong> <strong>Product</strong> <strong>Disclosure</strong> <strong>Statement</strong> <strong>and</strong> <strong>Policy</strong>
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