Lab Catalog (Prices List).cdr - TÃœV NORD Indonesia Laboratory
Lab Catalog (Prices List).cdr - TÃœV NORD Indonesia Laboratory
Lab Catalog (Prices List).cdr - TÃœV NORD Indonesia Laboratory
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<strong>Lab</strong>oratory Services<br />
<strong>Catalog</strong><br />
Ver. 2012.1<br />
A Member of The German TÜV <strong>NORD</strong> Group www.laboratory.tuv-nord.co.id
Table of<br />
Content<br />
The<br />
Need to<br />
Know<br />
Knowledge about your product quality is<br />
basic to continued success. How and where you get<br />
that knowledge is important. TÜV <strong>NORD</strong> <strong>Indonesia</strong><br />
<strong>Lab</strong>oratories is the analytical testing and calibration<br />
services member of TÜV <strong>NORD</strong> Group German.<br />
We have specialized in the following areas:<br />
Chemistry Analysis, Nutritional <strong>Lab</strong>eling,<br />
Microbiology Analyses and Water Testing as well as<br />
Shelf Life Studies, Sensory Evaluations, and<br />
Calibrations.<br />
TÜV <strong>NORD</strong> <strong>Indonesia</strong>, part of the German<br />
TÜV <strong>NORD</strong> Group, is one of certification, inspection<br />
and testing service providers. We focus to provide<br />
<strong>Lab</strong>oratory Services for testing and calibration, we<br />
have served more than 300 national and<br />
international clients, earning us a reputation for<br />
quality, reliability and flexibility. We consistently<br />
meet demands for fast turnaround and accuracy of<br />
results. Each sample is treated with excellent care<br />
and confidentiality is maintained at all times.<br />
Through us, a giant resource is available to<br />
help you know more about your food products<br />
quality, cosmetic, pharmaceutical, or packaging and<br />
also to serve you in calibration area. Using modern<br />
and latest instruments and the expertise of our<br />
analyst, we can devise an approach that is highly<br />
specific to your project, whether large or small.<br />
"The largest international & national food<br />
industries have trusted TÜV <strong>NORD</strong> <strong>Indonesia</strong><br />
<strong>Lab</strong>oratories results and services. You too can<br />
trust TÜV <strong>NORD</strong> <strong>Indonesia</strong> <strong>Lab</strong>oratories..."<br />
TÜV <strong>NORD</strong> <strong>Indonesia</strong> <strong>Lab</strong>oratory Services 1
Providing High Quality,<br />
Reliable Result<br />
TÜV <strong>NORD</strong> <strong>Indonesia</strong> <strong>Lab</strong>oratory is an<br />
ISO/IEC 17025 Accredited <strong>Lab</strong>oratory<br />
Our accredited status the globe through a Mutual<br />
means that our Quality Recognition Agreement with the<br />
Management System and in- International <strong>Lab</strong>oratory<br />
scope analytical methods meet Accreditation Corporation (ILAC) -<br />
the stringent requirements of an http://www.ilac.org, and we hope it<br />
internationally recognized provides you with the same high<br />
standard of quality for testing level of confidence that we have<br />
laboratories in the Food and in our work.<br />
Pharmaceutical industry. It also<br />
means that you, our customer, TÜV <strong>NORD</strong> <strong>Indonesia</strong><br />
can expect high-quality, reliable <strong>Lab</strong>oratories also participates in<br />
results time after time. ISO/IEC numerous proficiency testing<br />
17025 accreditation requires that programs in many parameters.<br />
we have in-place the quality Participation in these proficiency<br />
policies, procedures, and detailed testing programs is a requirement<br />
work instructions necessary to of our ISO/IEC 17025<br />
ensure proper technical, as well accreditation and serves as an<br />
as managerial, operating external quality measure of<br />
practices in our laboratories. laboratory accuracy<br />
Our full scope and<br />
certificate of accreditation may be<br />
viewed on our accrediting<br />
agency’s website: www.bsn.go.id<br />
- certificate number LP-411-IDN<br />
and LK-109-IDN. TÜV <strong>NORD</strong><br />
<strong>Indonesia</strong> <strong>Lab</strong>oratories<br />
accreditation is recognized across<br />
TÜV <strong>NORD</strong> <strong>Indonesia</strong> <strong>Lab</strong>oratory Services 2
PARAMETERS METHODE<br />
Aerob Mesofil Spora Formed (Bacillus sp) Pour plate<br />
Bacillus cereus Isolation<br />
Clostridium perfringens Isolation<br />
Coliform MPN<br />
Enterobacter Pour plate<br />
Escherichia coli MPN<br />
Faecal Coliform MPN<br />
Identifikasi Jamur Microscopic<br />
Lipolytic Bacteria Pour plate<br />
<strong>List</strong>eria monocytogenes Kit<br />
<strong>List</strong>eria spp Kit<br />
Mold (Candida albican) Pour plate<br />
Mold and Yeast Pour plate<br />
Pseudomonas aeruginosa Isolation<br />
Salmonella (/25 g) Isolation<br />
Salmonella (/375 g) Isolation<br />
Salmonella (MPN/4 g) for sludge Isolation<br />
Staphylococcus aureus Spread plate<br />
Staphylococcus aureus (positive coagulation) Spread plate<br />
Staphylococcus spp Spread plate<br />
Total Plate Count (30 0 C 72 h) Pour plate<br />
Total Plate Count (32 0 C 35 h) Pour plate<br />
Total Plate Count (55 0 C) Pour plate<br />
Total Plate Count an-aerob Pour plate<br />
Total Plate Count areob Pour plate<br />
Vibrio cholera Isolation<br />
Vibrio parahaemoliticus Isolation<br />
Vibrio sp Isolation
GENERAL CHEMICAL<br />
PARAMETERS METHODE<br />
Acid Total/ Acid content as Acetate/Lactate/Sitrate Titrimetric<br />
Acidity (Total acid/ acid as acetic acid/ as tartaric<br />
acid)<br />
Titrimetric<br />
Alkalinity of soluble ash in water Titrimetric<br />
Ash conductivity in sugar Conductometric<br />
Ash content Gravimetric<br />
Ash from dry matter (Cacao Powder) Gravimetric<br />
Ash without salt (in vermicelli) Gravimetric<br />
Beer bitterness (tingkat kepahitan bir) Spectrophotometric<br />
Borax Qualitative/SNI 01-2894-1992<br />
Brix (Total Soluble Solid) Refractometric<br />
Bulk Density Gravimetric<br />
Carbohydrate by difference<br />
Carton Strength Bursting tester<br />
Chloride (product) Titrimetric<br />
Chlorine residue in rice Titrimetric<br />
CO2<br />
CO2 (water) Titrimetric<br />
Cocoa total solid Gravimetric<br />
Cocoa total solid non fat Soxleth-Gravimetric<br />
Colour (powder) Hunter colorimetric<br />
Conductivity Conductometric<br />
Conductivity ash Conductometric<br />
Crude Fiber Gravimetric<br />
Cyclamate Gravimetric<br />
Dietary Fiber Enzymatic<br />
Drain weight (Bobot Tuntas) Gravimetric<br />
Ethanol (Wine) / Alcohol content Destilation<br />
Extract from beer Destilation<br />
SNI
GENERAL CHEMICAL<br />
PARAMETERS METHODE<br />
Extract in water (tea) Gravimetric<br />
Extract non sugar in Fruit Concentrate Titrimetric<br />
Extract of Coffee Gravimetric<br />
Extract content in Water (Tea & Coffee) Gravimetric<br />
Fat Soxhlet<br />
Flour (Pati ) Qualitative<br />
Foreign matters undissolved Gravimetric<br />
Formaline Kit<br />
Formic Acid Titrimetric<br />
Formol Value Titrimetric<br />
Free Fatty Acid/ Acid value Titrimetric<br />
Gum in bubble gum Gravimetric<br />
HCN content in Tapioca Destilation -Titrimetric<br />
Head space in can Dimension<br />
Insoluble Ash from dry matter non fat (in cacao<br />
powder)<br />
Gravimetric<br />
Insoluble ash in acid (HCl) Gravimetric<br />
Insoluble matters in water Gravimetric<br />
Insoluble matters in acid (HCl) Gravimetric<br />
Iod in salt as KIO3 Titrimetric<br />
Kematangan Pati (Starch cooked level) Microscopic<br />
Kepahitan dalam bir (beer bitterness) Spectrophotometric<br />
<strong>Lab</strong>el Strength Ink rub tester<br />
Mesh (per mesh) 20,30,40,60,70,80,100,200 Mesh Sieving<br />
Methanol (wine) Destilation<br />
MgCl2 (Garam) AAS<br />
Milk Solid Non Fat (MSNF) Titrimetric<br />
MnCl2 (Garam) Titrimetric
GENERAL CHEMICAL<br />
PARAMETERS METHODE<br />
Moisture content Gravimetric/Gravimetric oven vacuum<br />
NaCl content Titrimetric<br />
Oxalic Acid (Vinegar) Titrimetric<br />
Pelican Oil Titrimetric<br />
Peroxide value Titrimetric<br />
Polarization ( o Z) Polarimetric<br />
Protein/Nitrogen Kjeldahl<br />
Residue H2O2<br />
Titrimetric<br />
Residue KOH Titrimetric<br />
Residue Sulfite (SO2) Titrimetric<br />
Saponification Value (Bilangan Penyabunan) Titrimetric<br />
Sodium Metabisulfite Titrimetric<br />
Solid Non Protein Kjeldahl/Gravimetric<br />
Soluble Ash in acid Gravimetric<br />
Soluble Ash in water from total ash Gravimetric<br />
Specific Density Gravimetric<br />
Sugar after inversion in total Titrimetric<br />
Sugar as sacharose Titrimetric<br />
sugar reduction (maltose/lactose/glucose) Titrimetric<br />
Sugar Total Titrimetric<br />
Sulphate (product) Spectrophotometric<br />
Tanin Qualitative<br />
TDS (In Product) Gravimetric<br />
Teina Qualitative (HPLC)<br />
Total Dissolved Solid - non salt and sugar (Zat<br />
Padat Terlarut) in ketchup<br />
Gravimetric<br />
Total disolved solid (Zat Padat Terlarut) Gravimetric<br />
Total Solid (Zat Padat Total) Gravimetric
GENERAL CHEMICAL<br />
PARAMETERS METHODE<br />
Total suspended solid (Zat Padat Tersuspensi) Gravimetric<br />
Total suspended solid (Zat Padat Tersuspensi) Gravimetric<br />
Turbidity in product Nephelometric<br />
Uniformity (Keseragaman Bobot) Gravimetric<br />
Unsaponification Value Titrimetric<br />
Viscosity Brookfield / Bostwick
MINERAL & HEAVY METAL<br />
PARAMETERS METHODE<br />
Ag (Silver) AAS<br />
Al (Aluminium) AAS<br />
As (Arsen) AAS<br />
Ba (Barium) AAS<br />
Ca (Calcium) AAS<br />
Cd (Cadmium) AAS<br />
Cr (Chromium) AAS<br />
Cu (Cuprum) AAS<br />
Fe (Iron) AAS<br />
Heavy metals as Pb (Pb, Cu, Sn, As, Cd, Ag) AAS<br />
Heavy metals/minerals for oil and fat AAS<br />
Hg (Mercury) AAS<br />
K (Potassium) AAS<br />
Mg (Magnessium) AAS<br />
Na (Sodium) AAS<br />
Ca (Calcium) AAS<br />
Ni (Nickel) AAS<br />
Pb (Lead) AAS<br />
Sb (Antimony) AAS<br />
Se (Selenium) AAS<br />
Sn (Tin) AAS<br />
Zn (Zinc) AAS
FOOD ADDITIVES & SPECIAL CONTENT<br />
PARAMETERS METHODE<br />
Antioxidant : 1. BHA HPLC<br />
2. BHT HPLC<br />
3. TBHQ HPLC<br />
Arachidonic Acid (AA) GC<br />
Caffeine HPLC<br />
Capsicum HPLC<br />
Cholesterol GC<br />
DHA GC<br />
EGCG HPLC<br />
Fatty acid composition GC<br />
Mono Unsaturated Fatty Acid (MUFA) GC<br />
Omega 3 HPLC<br />
Omega 6 HPLC<br />
Preservatives : 1. Calcium Propionate GC<br />
2. Methy Paraben/ methyl phydroxybenzoate<br />
/ Nipagin B<br />
3. Poly Paraben / Prophyl phydroxybenzoate<br />
/ Nipasol<br />
HPLC<br />
HPLC<br />
4. Potassium sorbate HPLC<br />
5. Sodium benzoate HPLC<br />
Poly Unsaturated Fatty Acid (PUFA) GC<br />
Residue Alcohol GC<br />
Saturated Fat GC<br />
Sweetener : 1. Acesulfame K HPLC<br />
2. Aspartame HPLC<br />
3. Saccharin HPLC<br />
4. Cyclamate Gravimetric<br />
Synthetic color *)<br />
1. Allura Red (Allura Red, Food Red 17, C.I.<br />
16035, FD&C Red 40)<br />
2. Brown HT (Chocolate Brown HT, Food<br />
HPLC
FOOD ADDITIVES & SPECIAL CONTENT<br />
PARAMETERS METHODE<br />
Brown 3, and C.I. 20285)<br />
3. Brilliant Blue<br />
4. Sunset Yellow FCF (also known as Orange<br />
Yellow S, FD&C Yellow 6 or C.I. 15985)<br />
5. Tartrazine (otherwise known as E number<br />
E102, C.I. 19140, or FD&C Yellow 5)<br />
6. Quinoline yellow (Quinoline Yellow WS, C.I.<br />
47005, or Food Yellow 13)<br />
7. Indigo carmin (FD&C Blue #2)<br />
8. Indigotine<br />
Trans Fat GC<br />
Vanillin content HPLC<br />
Vitamin A HPLC<br />
Vitamin B1 HPLC<br />
Vitamin B2 HPLC<br />
Vitamin B3 HPLC<br />
Vitamin B6 HPLC<br />
Vitamin C HPLC<br />
*) Price for synthetic color valid for 2 item colors, for more than 2 colors will be charge IDR 150.000,-/item<br />
color
Nutritional <strong>Lab</strong>eling<br />
The National Agency of Drug and Food Control (BPOM) Republic of <strong>Indonesia</strong> requires nutritional labeling<br />
for virtually every food product. Each package must contain a nutrition facts panel that includes the following<br />
mandated nutrients and can include some optional nutrients.<br />
Why trust TÜV <strong>NORD</strong> <strong>Indonesia</strong> services?<br />
TÜV <strong>NORD</strong> <strong>Indonesia</strong> <strong>Lab</strong>oratory is a total resource for a reliable and accurate nutrition labeling program.<br />
Our nutritional component determinations are quick, precise and cost effective. In addition to standard<br />
nutrition label requirements, we can assay for specialty antioxidants, vitamins and many other components.<br />
PARAMETERS METHOD PRICES (IDR)<br />
Ash Gravimetric<br />
Moisture Content Gravimetric<br />
Protein Kjeldahl<br />
Fat Soxhlet<br />
350,000<br />
Carbohydrate By difference<br />
Calorie By calculation<br />
Total Sugar Titrimetric 100,000<br />
Dietary Fiber Enzymatic 350,000<br />
Cholesterol GC 400,000<br />
Saturated Fat GC 400,000<br />
Trans Fat GC 400,000<br />
Na AAS 130,000<br />
K AAS 130,000<br />
Ca AAS 130,000<br />
Vitamin A HPLC 360,000<br />
Vitamin C HPLC 360,000<br />
Mock Nutrition <strong>Lab</strong>el<br />
Below is an example of a Nutrition Facts Panel with a breakdown of which tests were performed to calculate<br />
the nutritional information. If you are interested in a complimentary mock nutrition label for your product,<br />
please indicate your serving size in grams. Although this label is not photo ready for marketing purposes, it<br />
gives you an instant snapshot of how the nutrients will report on your label.<br />
A. Calories and Carbohydrates are<br />
calculated based on the following<br />
tests:<br />
1. Moisture; Gravimetric<br />
2. Ash; Gravimetric<br />
3. Fat; Soxhlet<br />
4. Protein; Kjeldahl<br />
B. Fat; Soxhlet. Additional : Saturated<br />
Fat; by GC and Trans Fat*.<br />
C. Cholesterol; GC<br />
D. Sodium, Calcium and Iron; AAS<br />
E. Dietary Fiber; Gravimetric<br />
Enzymatic<br />
F. Sugars; Titrimetric<br />
G. Protein; Kjeldahl<br />
H. Vitamin A : HPLC<br />
I. Vitamin C; HPLC<br />
TÜV <strong>NORD</strong> <strong>Indonesia</strong> <strong>Lab</strong>oratory Services 11
CHEMICAL<br />
PARAMETERS METHODE<br />
Alkalinity Spectrophotometric<br />
Aluminium (Al) Spectrophotometric<br />
Ammonia (NH3) / Ammonium NH4 Spectrophotometric<br />
Barium (Ba) AAS<br />
BOD Titrimetric<br />
Boron (B) AAS<br />
Cadmium (Cd) AAS<br />
Chloride (Cl) Titrimetric<br />
Chlorine Free Spectrophotometric<br />
Chlorine Total Spectrophotometric<br />
Chromium Total (Cr) AAS<br />
Chromium Hexavalent Spectrophotometric<br />
COD Titrimetric<br />
Color Spectrophotometric<br />
Copper (Cu) Spectrophotometric<br />
Cyanide (CN) Spectrophotometric<br />
F (water) / Fluoride Spectrophotometric<br />
Hardness Titrimetric<br />
Iodium Spectrophotometric<br />
Iron (Fe) Spectrophotometric<br />
Manganese (Mn) Spectrophotometric<br />
Nickel (Ni) Spectrophotometric/AAS<br />
Nitrate (NO3) Spectrophotometric<br />
Nitrite (NO2) Spectrophotometric<br />
Odor Organoleptic<br />
Oil & Grease Gravimetric<br />
Organic matters as KMnO4<br />
Titrimetric<br />
pH Potensiometric
CHEMICAL<br />
PARAMETERS METHODE<br />
Phenols Spectrophotometric<br />
PO4 total Spectrophotometric<br />
Selenium (Se) Spectrophotometric<br />
Sodium Hydroxide Titrimetric<br />
Sulfate (SO4) Spectrophotometric<br />
Sulfide Spectrophotometric<br />
Sulfite Titrimetric<br />
Sulfite in Boiler Water Titrimetric<br />
Surfactant (Detergent) Spectrophotometric<br />
Taste Organoleptic<br />
Temperature Thermometric<br />
Total Dissolved Solid (Zat Padat Terlarut) Gravimetric<br />
Total phosphate Spectrophotometric<br />
Total Suspended Solid Spectrophotometric<br />
Turbidity Nephelometric<br />
Zinc (Zn) Spectrophotometric
MICROBIOLOGICAL<br />
Coliform<br />
PARAMETERS METHODE<br />
Membrane filter /<br />
MPN DS 5 tube / PP<br />
E.coli Membrane filter / MPN / PP<br />
Faecal coliform MPN/MF<br />
Pseudomonas aeruginosa Isolation<br />
Salmonella (per 100 ml) Isolation<br />
Salmonella in water (MPN/ liter ) MPN<br />
Total Plate Count Membrane filter / PP<br />
We provide package analysis base on:<br />
1. Ministry of Health Republic of <strong>Indonesia</strong> No.492/MENKES/PER/IV/2010 about quality<br />
requirements of Drinking Water.<br />
2. Ministry of Health Republic of <strong>Indonesia</strong> No.416/MENKES/PER/IV/1990 about quality<br />
requirements of Clean Water.<br />
3. SNI 01-3553-2006 about quality requirements of Drinking Water in Package (Bottled)<br />
4. Standard Governor of West Java Decree No. 6/1999 about Waste Water<br />
For any requirements please contact our marketing staff.
Calibration, a process to verify the accuracy of measuring instrument, is usually done by comparing<br />
the objected measuring instrument with a standard either national standard or international standard or other<br />
certified references. Quality Management System (ISO 9001 and ISO 17205) need an effective<br />
measurement system, including a formal documented calibration process which is done periodically. Thus,<br />
to support industrial need upon calibration process, since 2009 TUV Nord <strong>Lab</strong>oratory has been accredited by<br />
National Accreditation Committee (KAN – Komite Akreditasi Nasional) to give the calibration service.<br />
SCOPE INSTRUMENTS MEASUREMENT RANGE PRICES (IDR)<br />
Pipet volume<br />
150,000<br />
Measurement pipet 150,000<br />
Volumetric flask 150,000<br />
Volume<br />
Burette<br />
Micro pipet<br />
0 - 100 ml<br />
150,000<br />
150,000<br />
Picnometer 150,000<br />
Piston pipet 150,000<br />
Measurement glass 150,000<br />
Weight (Anak Timbangan) 0 - 200 g 100,000<br />
Massa Analytical Balance<br />
Precision Balance<br />
0 - 300 g<br />
0 - 20 Kg<br />
350,000<br />
Moisture Moisture Analyzer 200 o C 400,000<br />
Furnace (Tanur) 600<br />
Temperature<br />
o C<br />
Incubator 80<br />
350,000<br />
o C<br />
Oven 200 o Autoclave<br />
C<br />
200 o C<br />
Oil bath 200 o C<br />
Water bath 200 o C<br />
Thermometer Glass 200 o C 200,000<br />
Thermometer Digital 200 o C<br />
IR-Thermometer (-30 o C) - 150 o C 250,000<br />
pH pH meter<br />
Digital Caliper<br />
4 - 10 pH 300,000<br />
Dial Caliper<br />
0 - 300 mm<br />
Dimension Vernier Caliper<br />
150,000<br />
Micrometer 0 - 10 mm<br />
Thicness Gauge 0 - 10 mm
Shipping Product Samples<br />
To insure the integrity and security of samples sent<br />
to TÜV <strong>NORD</strong> <strong>Lab</strong>oratory, we ask that our<br />
customers observe the following guidelines when<br />
shipping samples:<br />
Secure each food sample in its own<br />
container. Seal each sample package<br />
completely so that no leakage will occur.<br />
This is very important to prevent crosscontamination.<br />
Use packing materials that are strong<br />
enough to travel without damage or leakage.<br />
Samples needing refrigeration should be<br />
shipped appropriately. Please mark<br />
“refrigerate” on the outside of the package to<br />
ensure continuous refrigeration.<br />
<strong>Lab</strong>el each sample individually with the<br />
identification you would like included on the<br />
final report.<br />
Sample Privacy<br />
At TÜV <strong>NORD</strong> <strong>Lab</strong>oratory, customer privacy is of<br />
utmost importance to us because it is important to<br />
YOU. We have provided full confidentially to all of<br />
our partners. Not only do we have the right systems<br />
in place, but we also have the right people.<br />
Quotation and To Submit Samples<br />
Visit our website (http://laboratory.tuv-nord.co.id) to<br />
download a sample submission form and contact our<br />
marketing team to get quotation. Submit the<br />
completed form along with your samples to:<br />
Head Office (Only for durable product):<br />
PT. TUV <strong>NORD</strong> <strong>Indonesia</strong><br />
Perkantoran Hijau Arkadia, Tower F 7 th Floor,<br />
Suite 706. Jl. TB. Simatupang Kav.88 Pasar<br />
Minggu, Jakarta Selatan.<br />
<strong>Lab</strong>oratory:<br />
<strong>Lab</strong>oratorium PT. TUV <strong>NORD</strong> <strong>Indonesia</strong><br />
Jl. Jababeka XVII E, Blok U No.27 B. Kawasan<br />
Industri Jababeka I, Cikarang-Bekasi.<br />
Contact Us:<br />
Phone : 021-78837338 Ext.123<br />
021-89840318<br />
Fax : 021-78837336<br />
021-89840320<br />
Email : laboratorydivision@tuv-nord.com<br />
herdi@tuv-nord.com<br />
Standard Term and Conditions<br />
All services provided by TÜV <strong>NORD</strong> <strong>Lab</strong>oratory (“TÜV <strong>NORD</strong> <strong>Lab</strong>oratory”) are subject to the<br />
terms and conditions stated herein. As our client, you (“Client”) understand and agree that<br />
placement of any order for our services constitutes acceptance of the terms and conditions<br />
stated herein. To the extent that any Client order contains any terms or conditions that vary from<br />
the terms and conditions stated herein, all such additional or varying terms and conditions shall<br />
be of no force or effect, and shall not be part of the Client-TÜV <strong>NORD</strong> <strong>Lab</strong>oratory relationship or<br />
contract, even if TÜV <strong>NORD</strong> <strong>Lab</strong>oratory performs the requested service.<br />
CONFIDENTIALITY: Confidentiality is maintained in all interactions with Clients. Appropriate<br />
confidentiality agreements are signed willingly. If information is subpoenaed and released<br />
through the operation of any judicial, regulatory, or similar process, the Client is notified. In turn,<br />
the Client agrees to respect this relationship of trust. The Client agrees it will not use TÜV<br />
<strong>NORD</strong> <strong>Lab</strong>oratory name or data in any manner which might cause harm to TÜV <strong>NORD</strong><br />
<strong>Lab</strong>oratory reputation and/or business. Under no circumstances is the name of TÜV <strong>NORD</strong><br />
<strong>Lab</strong>oratory to be published, either alone or in association with that of any other party, without<br />
prior written approval.<br />
PAYMENT TERMS: Payment terms are Net 30 days. <strong>Prices</strong> are subject to change without<br />
notice. The payment can be transferred to PT. TUV <strong>NORD</strong> <strong>Indonesia</strong>, Bank HSBC World Trade<br />
Centre, A/C No. 050-074269-001.<br />
BILLING: All fees or bills are charged directly to the Client, unless a third party has been<br />
authorized via a signed statement indicating payment responsibility. It is assumed that the<br />
paperwork submitted with a sample describes the testing desired. If changes are made after the<br />
originally requested testing is initiated or completed, the Client must accept payment<br />
responsibility. Please notify TÜV <strong>NORD</strong> <strong>Lab</strong>oratory immediately if changes in testing are<br />
necessary.<br />
SAMPLE SUBMISSION: Sample submission should be made on a TÜV <strong>NORD</strong> <strong>Lab</strong>oratory<br />
“Analysis Order Form” (SPPC). Please contact our <strong>Lab</strong>oratory staff to get complete information.<br />
HAZARDOUS SUBSTANCES AND PATHOGENS: Any sample containing or suspected to<br />
contain a pathogen or substance that is considered hazardous must be clearly identified as<br />
such on the container and communicated to TÜV <strong>NORD</strong> <strong>Lab</strong>oratory before shipping. TÜV<br />
<strong>NORD</strong> <strong>Lab</strong>oratory reserves the right to refuse any sample which may pose a risk to employees.<br />
ANALYSIS: TÜV <strong>NORD</strong> <strong>Lab</strong>oratory strives to provide a seven (7) until ten (10) working day<br />
turnaround. Rush analysis is offered contingent upon pre-notification and approval of TÜV<br />
<strong>NORD</strong> <strong>Lab</strong>oratory. However, a rush fee of 100% surcharge of the list fee will be added to the<br />
invoice for each analysis completed in fewer than five (5) working days at the request of the<br />
Client. TÜV <strong>NORD</strong> <strong>Lab</strong>oratory reserves the right to outsource an analysis entirely at TÜV<br />
<strong>NORD</strong> <strong>Lab</strong>oratory expense and without prior notification to Client, unless Client requests<br />
otherwise. Reported results relate only to the items tested and test reports shall not be<br />
reproduced except in full.<br />
RECHECK ANALYSES: Rechecks performed at the Client’s request may be charged to the<br />
Client if the recheck confirms the original results. In the event the recheck results significantly<br />
differ from the original result, the Client will not be charged for the duplicate assay.<br />
LITIGATION: All costs associated with litigation or dispute, including compliance for all<br />
document subpoena, for oral or written testimony or preparation of same, or for any other<br />
purpose related to work provided by TÜV <strong>NORD</strong> <strong>Lab</strong>oratory in connection with analyses/reports<br />
performed/ completed for the Client, shall be paid by the Client. Such costs include, but are not<br />
limited to, hourly charges, travel, accommodations, mileage, counsel, and all other expenses<br />
associated with said litigation or dispute.<br />
WARRANTY AND LIMITS OF LIABILITY: TÜV <strong>NORD</strong> <strong>Lab</strong>oratory warrants that all services will<br />
be performed in a timely manner by competent personnel. Any services performed by TÜV<br />
<strong>NORD</strong> <strong>Lab</strong>oratory under proper technical direction by Client, which are determined by Client to<br />
have been performed improperly in light of the above warranty, and which after investigation by<br />
TÜV <strong>NORD</strong> <strong>Lab</strong>oratory are acknowledged in writing by TÜV <strong>NORD</strong> <strong>Lab</strong>oratory President<br />
Director to have been performed improperly, shall be corrected by TÜV <strong>NORD</strong> <strong>Lab</strong>oratory<br />
without charge to Client, provided that Client provides TÜV <strong>NORD</strong> <strong>Lab</strong>oratory with a written<br />
request for such correction within two (2) weeks after Client knew or should reasonably have<br />
known of the problem.<br />
The liability of the TÜV <strong>NORD</strong> <strong>Lab</strong>oratory in respect of any claims for loss, damage or expense<br />
of whatsoever nature and howsoever arising in respect of any breach of contract and/or any<br />
failure to exercise due skill and care by the TÜV <strong>NORD</strong> <strong>Lab</strong>oratory shall in no circumstances<br />
exceed a total aggregate sum equal to ten (10) times the amount of the fee or commission<br />
payable in respect of the specific service required under the particular contract with the TÜV<br />
<strong>NORD</strong> <strong>Lab</strong>oratory which gives rise to such claims provided however that the TÜV <strong>NORD</strong><br />
<strong>Lab</strong>oratory shall have no liability in respect of any claims for indirect or consequential loss<br />
including loss of profit and/or loss of future business and/or loss of production and/or<br />
cancellation of contracts entered into by the Client.<br />
The TÜV <strong>NORD</strong> <strong>Lab</strong>oratory shall not in any event be liable for any loss or damage caused by<br />
delay in performance or non-performance of any of its services where the same is occasioned<br />
by any cause whatsoever that is beyond the TÜV <strong>NORD</strong> <strong>Lab</strong>oratory control including but not<br />
limited to war, civil disturbance, requisitioning, governmental or parliamentary restriction,<br />
prohibitions or enactment of any kind, import or export regulations, strike or trade dispute<br />
(whether involving its own employees or those of any other person), difficulties in obtaining<br />
workmen or materials, breakdown of machinery, fire or accident. Should any such event occur<br />
the TÜV <strong>NORD</strong> <strong>Lab</strong>oratory may cancel or suspend any contract for the provision of services<br />
without incurring any liability whatsoever. The TÜV <strong>NORD</strong> <strong>Lab</strong>oratory will not be liable to the<br />
Client for any loss or damage whatsoever sustained by the Client as a result of any failure by<br />
the TÜV <strong>NORD</strong> <strong>Lab</strong>oratory to comply with any time estimate given by the TÜV <strong>NORD</strong><br />
<strong>Lab</strong>oratory relating to the provision of its services.<br />
TÜV <strong>NORD</strong> <strong>Lab</strong>oratory accepted no legal responsibility for the purpose for which the Client<br />
uses the test results or reports, or for any consequence of such use. TÜV <strong>NORD</strong> <strong>Lab</strong>oratory<br />
provide no guidance regarding and accept no legal responsibility for the purpose for which the<br />
Client uses the test results or reports, and shall have no legal responsibility for any<br />
consequence of such use. Client agrees to indemnify and defend TÜV <strong>NORD</strong> <strong>Lab</strong>oratory all<br />
claims, damages, liabilities, and expenses relating to Client’s use of TÜV <strong>NORD</strong> <strong>Lab</strong>oratory’s<br />
services or Client’s marketing, distribution, sale, or other dissemination of Client’s products or<br />
services. The allocations of liability in this WARRANTY AND LIMITS OF LIABILITY section<br />
represent the agreed and bargained-for understanding between the Client and TÜV <strong>NORD</strong><br />
<strong>Lab</strong>oratory. TÜV <strong>NORD</strong> <strong>Lab</strong>oratory fees for the services provided hereunder reflect such<br />
allocations.