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<strong>Lab</strong>oratory Services<br />

<strong>Catalog</strong><br />

Ver. 2012.1<br />

A Member of The German TÜV <strong>NORD</strong> Group www.laboratory.tuv-nord.co.id


Table of<br />

Content<br />

The<br />

Need to<br />

Know<br />

Knowledge about your product quality is<br />

basic to continued success. How and where you get<br />

that knowledge is important. TÜV <strong>NORD</strong> <strong>Indonesia</strong><br />

<strong>Lab</strong>oratories is the analytical testing and calibration<br />

services member of TÜV <strong>NORD</strong> Group German.<br />

We have specialized in the following areas:<br />

Chemistry Analysis, Nutritional <strong>Lab</strong>eling,<br />

Microbiology Analyses and Water Testing as well as<br />

Shelf Life Studies, Sensory Evaluations, and<br />

Calibrations.<br />

TÜV <strong>NORD</strong> <strong>Indonesia</strong>, part of the German<br />

TÜV <strong>NORD</strong> Group, is one of certification, inspection<br />

and testing service providers. We focus to provide<br />

<strong>Lab</strong>oratory Services for testing and calibration, we<br />

have served more than 300 national and<br />

international clients, earning us a reputation for<br />

quality, reliability and flexibility. We consistently<br />

meet demands for fast turnaround and accuracy of<br />

results. Each sample is treated with excellent care<br />

and confidentiality is maintained at all times.<br />

Through us, a giant resource is available to<br />

help you know more about your food products<br />

quality, cosmetic, pharmaceutical, or packaging and<br />

also to serve you in calibration area. Using modern<br />

and latest instruments and the expertise of our<br />

analyst, we can devise an approach that is highly<br />

specific to your project, whether large or small.<br />

"The largest international & national food<br />

industries have trusted TÜV <strong>NORD</strong> <strong>Indonesia</strong><br />

<strong>Lab</strong>oratories results and services. You too can<br />

trust TÜV <strong>NORD</strong> <strong>Indonesia</strong> <strong>Lab</strong>oratories..."<br />

TÜV <strong>NORD</strong> <strong>Indonesia</strong> <strong>Lab</strong>oratory Services 1


Providing High Quality,<br />

Reliable Result<br />

TÜV <strong>NORD</strong> <strong>Indonesia</strong> <strong>Lab</strong>oratory is an<br />

ISO/IEC 17025 Accredited <strong>Lab</strong>oratory<br />

Our accredited status the globe through a Mutual<br />

means that our Quality Recognition Agreement with the<br />

Management System and in- International <strong>Lab</strong>oratory<br />

scope analytical methods meet Accreditation Corporation (ILAC) -<br />

the stringent requirements of an http://www.ilac.org, and we hope it<br />

internationally recognized provides you with the same high<br />

standard of quality for testing level of confidence that we have<br />

laboratories in the Food and in our work.<br />

Pharmaceutical industry. It also<br />

means that you, our customer, TÜV <strong>NORD</strong> <strong>Indonesia</strong><br />

can expect high-quality, reliable <strong>Lab</strong>oratories also participates in<br />

results time after time. ISO/IEC numerous proficiency testing<br />

17025 accreditation requires that programs in many parameters.<br />

we have in-place the quality Participation in these proficiency<br />

policies, procedures, and detailed testing programs is a requirement<br />

work instructions necessary to of our ISO/IEC 17025<br />

ensure proper technical, as well accreditation and serves as an<br />

as managerial, operating external quality measure of<br />

practices in our laboratories. laboratory accuracy<br />

Our full scope and<br />

certificate of accreditation may be<br />

viewed on our accrediting<br />

agency’s website: www.bsn.go.id<br />

- certificate number LP-411-IDN<br />

and LK-109-IDN. TÜV <strong>NORD</strong><br />

<strong>Indonesia</strong> <strong>Lab</strong>oratories<br />

accreditation is recognized across<br />

TÜV <strong>NORD</strong> <strong>Indonesia</strong> <strong>Lab</strong>oratory Services 2


PARAMETERS METHODE<br />

Aerob Mesofil Spora Formed (Bacillus sp) Pour plate<br />

Bacillus cereus Isolation<br />

Clostridium perfringens Isolation<br />

Coliform MPN<br />

Enterobacter Pour plate<br />

Escherichia coli MPN<br />

Faecal Coliform MPN<br />

Identifikasi Jamur Microscopic<br />

Lipolytic Bacteria Pour plate<br />

<strong>List</strong>eria monocytogenes Kit<br />

<strong>List</strong>eria spp Kit<br />

Mold (Candida albican) Pour plate<br />

Mold and Yeast Pour plate<br />

Pseudomonas aeruginosa Isolation<br />

Salmonella (/25 g) Isolation<br />

Salmonella (/375 g) Isolation<br />

Salmonella (MPN/4 g) for sludge Isolation<br />

Staphylococcus aureus Spread plate<br />

Staphylococcus aureus (positive coagulation) Spread plate<br />

Staphylococcus spp Spread plate<br />

Total Plate Count (30 0 C 72 h) Pour plate<br />

Total Plate Count (32 0 C 35 h) Pour plate<br />

Total Plate Count (55 0 C) Pour plate<br />

Total Plate Count an-aerob Pour plate<br />

Total Plate Count areob Pour plate<br />

Vibrio cholera Isolation<br />

Vibrio parahaemoliticus Isolation<br />

Vibrio sp Isolation


GENERAL CHEMICAL<br />

PARAMETERS METHODE<br />

Acid Total/ Acid content as Acetate/Lactate/Sitrate Titrimetric<br />

Acidity (Total acid/ acid as acetic acid/ as tartaric<br />

acid)<br />

Titrimetric<br />

Alkalinity of soluble ash in water Titrimetric<br />

Ash conductivity in sugar Conductometric<br />

Ash content Gravimetric<br />

Ash from dry matter (Cacao Powder) Gravimetric<br />

Ash without salt (in vermicelli) Gravimetric<br />

Beer bitterness (tingkat kepahitan bir) Spectrophotometric<br />

Borax Qualitative/SNI 01-2894-1992<br />

Brix (Total Soluble Solid) Refractometric<br />

Bulk Density Gravimetric<br />

Carbohydrate by difference<br />

Carton Strength Bursting tester<br />

Chloride (product) Titrimetric<br />

Chlorine residue in rice Titrimetric<br />

CO2<br />

CO2 (water) Titrimetric<br />

Cocoa total solid Gravimetric<br />

Cocoa total solid non fat Soxleth-Gravimetric<br />

Colour (powder) Hunter colorimetric<br />

Conductivity Conductometric<br />

Conductivity ash Conductometric<br />

Crude Fiber Gravimetric<br />

Cyclamate Gravimetric<br />

Dietary Fiber Enzymatic<br />

Drain weight (Bobot Tuntas) Gravimetric<br />

Ethanol (Wine) / Alcohol content Destilation<br />

Extract from beer Destilation<br />

SNI


GENERAL CHEMICAL<br />

PARAMETERS METHODE<br />

Extract in water (tea) Gravimetric<br />

Extract non sugar in Fruit Concentrate Titrimetric<br />

Extract of Coffee Gravimetric<br />

Extract content in Water (Tea & Coffee) Gravimetric<br />

Fat Soxhlet<br />

Flour (Pati ) Qualitative<br />

Foreign matters undissolved Gravimetric<br />

Formaline Kit<br />

Formic Acid Titrimetric<br />

Formol Value Titrimetric<br />

Free Fatty Acid/ Acid value Titrimetric<br />

Gum in bubble gum Gravimetric<br />

HCN content in Tapioca Destilation -Titrimetric<br />

Head space in can Dimension<br />

Insoluble Ash from dry matter non fat (in cacao<br />

powder)<br />

Gravimetric<br />

Insoluble ash in acid (HCl) Gravimetric<br />

Insoluble matters in water Gravimetric<br />

Insoluble matters in acid (HCl) Gravimetric<br />

Iod in salt as KIO3 Titrimetric<br />

Kematangan Pati (Starch cooked level) Microscopic<br />

Kepahitan dalam bir (beer bitterness) Spectrophotometric<br />

<strong>Lab</strong>el Strength Ink rub tester<br />

Mesh (per mesh) 20,30,40,60,70,80,100,200 Mesh Sieving<br />

Methanol (wine) Destilation<br />

MgCl2 (Garam) AAS<br />

Milk Solid Non Fat (MSNF) Titrimetric<br />

MnCl2 (Garam) Titrimetric


GENERAL CHEMICAL<br />

PARAMETERS METHODE<br />

Moisture content Gravimetric/Gravimetric oven vacuum<br />

NaCl content Titrimetric<br />

Oxalic Acid (Vinegar) Titrimetric<br />

Pelican Oil Titrimetric<br />

Peroxide value Titrimetric<br />

Polarization ( o Z) Polarimetric<br />

Protein/Nitrogen Kjeldahl<br />

Residue H2O2<br />

Titrimetric<br />

Residue KOH Titrimetric<br />

Residue Sulfite (SO2) Titrimetric<br />

Saponification Value (Bilangan Penyabunan) Titrimetric<br />

Sodium Metabisulfite Titrimetric<br />

Solid Non Protein Kjeldahl/Gravimetric<br />

Soluble Ash in acid Gravimetric<br />

Soluble Ash in water from total ash Gravimetric<br />

Specific Density Gravimetric<br />

Sugar after inversion in total Titrimetric<br />

Sugar as sacharose Titrimetric<br />

sugar reduction (maltose/lactose/glucose) Titrimetric<br />

Sugar Total Titrimetric<br />

Sulphate (product) Spectrophotometric<br />

Tanin Qualitative<br />

TDS (In Product) Gravimetric<br />

Teina Qualitative (HPLC)<br />

Total Dissolved Solid - non salt and sugar (Zat<br />

Padat Terlarut) in ketchup<br />

Gravimetric<br />

Total disolved solid (Zat Padat Terlarut) Gravimetric<br />

Total Solid (Zat Padat Total) Gravimetric


GENERAL CHEMICAL<br />

PARAMETERS METHODE<br />

Total suspended solid (Zat Padat Tersuspensi) Gravimetric<br />

Total suspended solid (Zat Padat Tersuspensi) Gravimetric<br />

Turbidity in product Nephelometric<br />

Uniformity (Keseragaman Bobot) Gravimetric<br />

Unsaponification Value Titrimetric<br />

Viscosity Brookfield / Bostwick


MINERAL & HEAVY METAL<br />

PARAMETERS METHODE<br />

Ag (Silver) AAS<br />

Al (Aluminium) AAS<br />

As (Arsen) AAS<br />

Ba (Barium) AAS<br />

Ca (Calcium) AAS<br />

Cd (Cadmium) AAS<br />

Cr (Chromium) AAS<br />

Cu (Cuprum) AAS<br />

Fe (Iron) AAS<br />

Heavy metals as Pb (Pb, Cu, Sn, As, Cd, Ag) AAS<br />

Heavy metals/minerals for oil and fat AAS<br />

Hg (Mercury) AAS<br />

K (Potassium) AAS<br />

Mg (Magnessium) AAS<br />

Na (Sodium) AAS<br />

Ca (Calcium) AAS<br />

Ni (Nickel) AAS<br />

Pb (Lead) AAS<br />

Sb (Antimony) AAS<br />

Se (Selenium) AAS<br />

Sn (Tin) AAS<br />

Zn (Zinc) AAS


FOOD ADDITIVES & SPECIAL CONTENT<br />

PARAMETERS METHODE<br />

Antioxidant : 1. BHA HPLC<br />

2. BHT HPLC<br />

3. TBHQ HPLC<br />

Arachidonic Acid (AA) GC<br />

Caffeine HPLC<br />

Capsicum HPLC<br />

Cholesterol GC<br />

DHA GC<br />

EGCG HPLC<br />

Fatty acid composition GC<br />

Mono Unsaturated Fatty Acid (MUFA) GC<br />

Omega 3 HPLC<br />

Omega 6 HPLC<br />

Preservatives : 1. Calcium Propionate GC<br />

2. Methy Paraben/ methyl phydroxybenzoate<br />

/ Nipagin B<br />

3. Poly Paraben / Prophyl phydroxybenzoate<br />

/ Nipasol<br />

HPLC<br />

HPLC<br />

4. Potassium sorbate HPLC<br />

5. Sodium benzoate HPLC<br />

Poly Unsaturated Fatty Acid (PUFA) GC<br />

Residue Alcohol GC<br />

Saturated Fat GC<br />

Sweetener : 1. Acesulfame K HPLC<br />

2. Aspartame HPLC<br />

3. Saccharin HPLC<br />

4. Cyclamate Gravimetric<br />

Synthetic color *)<br />

1. Allura Red (Allura Red, Food Red 17, C.I.<br />

16035, FD&C Red 40)<br />

2. Brown HT (Chocolate Brown HT, Food<br />

HPLC


FOOD ADDITIVES & SPECIAL CONTENT<br />

PARAMETERS METHODE<br />

Brown 3, and C.I. 20285)<br />

3. Brilliant Blue<br />

4. Sunset Yellow FCF (also known as Orange<br />

Yellow S, FD&C Yellow 6 or C.I. 15985)<br />

5. Tartrazine (otherwise known as E number<br />

E102, C.I. 19140, or FD&C Yellow 5)<br />

6. Quinoline yellow (Quinoline Yellow WS, C.I.<br />

47005, or Food Yellow 13)<br />

7. Indigo carmin (FD&C Blue #2)<br />

8. Indigotine<br />

Trans Fat GC<br />

Vanillin content HPLC<br />

Vitamin A HPLC<br />

Vitamin B1 HPLC<br />

Vitamin B2 HPLC<br />

Vitamin B3 HPLC<br />

Vitamin B6 HPLC<br />

Vitamin C HPLC<br />

*) Price for synthetic color valid for 2 item colors, for more than 2 colors will be charge IDR 150.000,-/item<br />

color


Nutritional <strong>Lab</strong>eling<br />

The National Agency of Drug and Food Control (BPOM) Republic of <strong>Indonesia</strong> requires nutritional labeling<br />

for virtually every food product. Each package must contain a nutrition facts panel that includes the following<br />

mandated nutrients and can include some optional nutrients.<br />

Why trust TÜV <strong>NORD</strong> <strong>Indonesia</strong> services?<br />

TÜV <strong>NORD</strong> <strong>Indonesia</strong> <strong>Lab</strong>oratory is a total resource for a reliable and accurate nutrition labeling program.<br />

Our nutritional component determinations are quick, precise and cost effective. In addition to standard<br />

nutrition label requirements, we can assay for specialty antioxidants, vitamins and many other components.<br />

PARAMETERS METHOD PRICES (IDR)<br />

Ash Gravimetric<br />

Moisture Content Gravimetric<br />

Protein Kjeldahl<br />

Fat Soxhlet<br />

350,000<br />

Carbohydrate By difference<br />

Calorie By calculation<br />

Total Sugar Titrimetric 100,000<br />

Dietary Fiber Enzymatic 350,000<br />

Cholesterol GC 400,000<br />

Saturated Fat GC 400,000<br />

Trans Fat GC 400,000<br />

Na AAS 130,000<br />

K AAS 130,000<br />

Ca AAS 130,000<br />

Vitamin A HPLC 360,000<br />

Vitamin C HPLC 360,000<br />

Mock Nutrition <strong>Lab</strong>el<br />

Below is an example of a Nutrition Facts Panel with a breakdown of which tests were performed to calculate<br />

the nutritional information. If you are interested in a complimentary mock nutrition label for your product,<br />

please indicate your serving size in grams. Although this label is not photo ready for marketing purposes, it<br />

gives you an instant snapshot of how the nutrients will report on your label.<br />

A. Calories and Carbohydrates are<br />

calculated based on the following<br />

tests:<br />

1. Moisture; Gravimetric<br />

2. Ash; Gravimetric<br />

3. Fat; Soxhlet<br />

4. Protein; Kjeldahl<br />

B. Fat; Soxhlet. Additional : Saturated<br />

Fat; by GC and Trans Fat*.<br />

C. Cholesterol; GC<br />

D. Sodium, Calcium and Iron; AAS<br />

E. Dietary Fiber; Gravimetric<br />

Enzymatic<br />

F. Sugars; Titrimetric<br />

G. Protein; Kjeldahl<br />

H. Vitamin A : HPLC<br />

I. Vitamin C; HPLC<br />

TÜV <strong>NORD</strong> <strong>Indonesia</strong> <strong>Lab</strong>oratory Services 11


CHEMICAL<br />

PARAMETERS METHODE<br />

Alkalinity Spectrophotometric<br />

Aluminium (Al) Spectrophotometric<br />

Ammonia (NH3) / Ammonium NH4 Spectrophotometric<br />

Barium (Ba) AAS<br />

BOD Titrimetric<br />

Boron (B) AAS<br />

Cadmium (Cd) AAS<br />

Chloride (Cl) Titrimetric<br />

Chlorine Free Spectrophotometric<br />

Chlorine Total Spectrophotometric<br />

Chromium Total (Cr) AAS<br />

Chromium Hexavalent Spectrophotometric<br />

COD Titrimetric<br />

Color Spectrophotometric<br />

Copper (Cu) Spectrophotometric<br />

Cyanide (CN) Spectrophotometric<br />

F (water) / Fluoride Spectrophotometric<br />

Hardness Titrimetric<br />

Iodium Spectrophotometric<br />

Iron (Fe) Spectrophotometric<br />

Manganese (Mn) Spectrophotometric<br />

Nickel (Ni) Spectrophotometric/AAS<br />

Nitrate (NO3) Spectrophotometric<br />

Nitrite (NO2) Spectrophotometric<br />

Odor Organoleptic<br />

Oil & Grease Gravimetric<br />

Organic matters as KMnO4<br />

Titrimetric<br />

pH Potensiometric


CHEMICAL<br />

PARAMETERS METHODE<br />

Phenols Spectrophotometric<br />

PO4 total Spectrophotometric<br />

Selenium (Se) Spectrophotometric<br />

Sodium Hydroxide Titrimetric<br />

Sulfate (SO4) Spectrophotometric<br />

Sulfide Spectrophotometric<br />

Sulfite Titrimetric<br />

Sulfite in Boiler Water Titrimetric<br />

Surfactant (Detergent) Spectrophotometric<br />

Taste Organoleptic<br />

Temperature Thermometric<br />

Total Dissolved Solid (Zat Padat Terlarut) Gravimetric<br />

Total phosphate Spectrophotometric<br />

Total Suspended Solid Spectrophotometric<br />

Turbidity Nephelometric<br />

Zinc (Zn) Spectrophotometric


MICROBIOLOGICAL<br />

Coliform<br />

PARAMETERS METHODE<br />

Membrane filter /<br />

MPN DS 5 tube / PP<br />

E.coli Membrane filter / MPN / PP<br />

Faecal coliform MPN/MF<br />

Pseudomonas aeruginosa Isolation<br />

Salmonella (per 100 ml) Isolation<br />

Salmonella in water (MPN/ liter ) MPN<br />

Total Plate Count Membrane filter / PP<br />

We provide package analysis base on:<br />

1. Ministry of Health Republic of <strong>Indonesia</strong> No.492/MENKES/PER/IV/2010 about quality<br />

requirements of Drinking Water.<br />

2. Ministry of Health Republic of <strong>Indonesia</strong> No.416/MENKES/PER/IV/1990 about quality<br />

requirements of Clean Water.<br />

3. SNI 01-3553-2006 about quality requirements of Drinking Water in Package (Bottled)<br />

4. Standard Governor of West Java Decree No. 6/1999 about Waste Water<br />

For any requirements please contact our marketing staff.


Calibration, a process to verify the accuracy of measuring instrument, is usually done by comparing<br />

the objected measuring instrument with a standard either national standard or international standard or other<br />

certified references. Quality Management System (ISO 9001 and ISO 17205) need an effective<br />

measurement system, including a formal documented calibration process which is done periodically. Thus,<br />

to support industrial need upon calibration process, since 2009 TUV Nord <strong>Lab</strong>oratory has been accredited by<br />

National Accreditation Committee (KAN – Komite Akreditasi Nasional) to give the calibration service.<br />

SCOPE INSTRUMENTS MEASUREMENT RANGE PRICES (IDR)<br />

Pipet volume<br />

150,000<br />

Measurement pipet 150,000<br />

Volumetric flask 150,000<br />

Volume<br />

Burette<br />

Micro pipet<br />

0 - 100 ml<br />

150,000<br />

150,000<br />

Picnometer 150,000<br />

Piston pipet 150,000<br />

Measurement glass 150,000<br />

Weight (Anak Timbangan) 0 - 200 g 100,000<br />

Massa Analytical Balance<br />

Precision Balance<br />

0 - 300 g<br />

0 - 20 Kg<br />

350,000<br />

Moisture Moisture Analyzer 200 o C 400,000<br />

Furnace (Tanur) 600<br />

Temperature<br />

o C<br />

Incubator 80<br />

350,000<br />

o C<br />

Oven 200 o Autoclave<br />

C<br />

200 o C<br />

Oil bath 200 o C<br />

Water bath 200 o C<br />

Thermometer Glass 200 o C 200,000<br />

Thermometer Digital 200 o C<br />

IR-Thermometer (-30 o C) - 150 o C 250,000<br />

pH pH meter<br />

Digital Caliper<br />

4 - 10 pH 300,000<br />

Dial Caliper<br />

0 - 300 mm<br />

Dimension Vernier Caliper<br />

150,000<br />

Micrometer 0 - 10 mm<br />

Thicness Gauge 0 - 10 mm


Shipping Product Samples<br />

To insure the integrity and security of samples sent<br />

to TÜV <strong>NORD</strong> <strong>Lab</strong>oratory, we ask that our<br />

customers observe the following guidelines when<br />

shipping samples:<br />

Secure each food sample in its own<br />

container. Seal each sample package<br />

completely so that no leakage will occur.<br />

This is very important to prevent crosscontamination.<br />

Use packing materials that are strong<br />

enough to travel without damage or leakage.<br />

Samples needing refrigeration should be<br />

shipped appropriately. Please mark<br />

“refrigerate” on the outside of the package to<br />

ensure continuous refrigeration.<br />

<strong>Lab</strong>el each sample individually with the<br />

identification you would like included on the<br />

final report.<br />

Sample Privacy<br />

At TÜV <strong>NORD</strong> <strong>Lab</strong>oratory, customer privacy is of<br />

utmost importance to us because it is important to<br />

YOU. We have provided full confidentially to all of<br />

our partners. Not only do we have the right systems<br />

in place, but we also have the right people.<br />

Quotation and To Submit Samples<br />

Visit our website (http://laboratory.tuv-nord.co.id) to<br />

download a sample submission form and contact our<br />

marketing team to get quotation. Submit the<br />

completed form along with your samples to:<br />

Head Office (Only for durable product):<br />

PT. TUV <strong>NORD</strong> <strong>Indonesia</strong><br />

Perkantoran Hijau Arkadia, Tower F 7 th Floor,<br />

Suite 706. Jl. TB. Simatupang Kav.88 Pasar<br />

Minggu, Jakarta Selatan.<br />

<strong>Lab</strong>oratory:<br />

<strong>Lab</strong>oratorium PT. TUV <strong>NORD</strong> <strong>Indonesia</strong><br />

Jl. Jababeka XVII E, Blok U No.27 B. Kawasan<br />

Industri Jababeka I, Cikarang-Bekasi.<br />

Contact Us:<br />

Phone : 021-78837338 Ext.123<br />

021-89840318<br />

Fax : 021-78837336<br />

021-89840320<br />

Email : laboratorydivision@tuv-nord.com<br />

herdi@tuv-nord.com<br />

Standard Term and Conditions<br />

All services provided by TÜV <strong>NORD</strong> <strong>Lab</strong>oratory (“TÜV <strong>NORD</strong> <strong>Lab</strong>oratory”) are subject to the<br />

terms and conditions stated herein. As our client, you (“Client”) understand and agree that<br />

placement of any order for our services constitutes acceptance of the terms and conditions<br />

stated herein. To the extent that any Client order contains any terms or conditions that vary from<br />

the terms and conditions stated herein, all such additional or varying terms and conditions shall<br />

be of no force or effect, and shall not be part of the Client-TÜV <strong>NORD</strong> <strong>Lab</strong>oratory relationship or<br />

contract, even if TÜV <strong>NORD</strong> <strong>Lab</strong>oratory performs the requested service.<br />

CONFIDENTIALITY: Confidentiality is maintained in all interactions with Clients. Appropriate<br />

confidentiality agreements are signed willingly. If information is subpoenaed and released<br />

through the operation of any judicial, regulatory, or similar process, the Client is notified. In turn,<br />

the Client agrees to respect this relationship of trust. The Client agrees it will not use TÜV<br />

<strong>NORD</strong> <strong>Lab</strong>oratory name or data in any manner which might cause harm to TÜV <strong>NORD</strong><br />

<strong>Lab</strong>oratory reputation and/or business. Under no circumstances is the name of TÜV <strong>NORD</strong><br />

<strong>Lab</strong>oratory to be published, either alone or in association with that of any other party, without<br />

prior written approval.<br />

PAYMENT TERMS: Payment terms are Net 30 days. <strong>Prices</strong> are subject to change without<br />

notice. The payment can be transferred to PT. TUV <strong>NORD</strong> <strong>Indonesia</strong>, Bank HSBC World Trade<br />

Centre, A/C No. 050-074269-001.<br />

BILLING: All fees or bills are charged directly to the Client, unless a third party has been<br />

authorized via a signed statement indicating payment responsibility. It is assumed that the<br />

paperwork submitted with a sample describes the testing desired. If changes are made after the<br />

originally requested testing is initiated or completed, the Client must accept payment<br />

responsibility. Please notify TÜV <strong>NORD</strong> <strong>Lab</strong>oratory immediately if changes in testing are<br />

necessary.<br />

SAMPLE SUBMISSION: Sample submission should be made on a TÜV <strong>NORD</strong> <strong>Lab</strong>oratory<br />

“Analysis Order Form” (SPPC). Please contact our <strong>Lab</strong>oratory staff to get complete information.<br />

HAZARDOUS SUBSTANCES AND PATHOGENS: Any sample containing or suspected to<br />

contain a pathogen or substance that is considered hazardous must be clearly identified as<br />

such on the container and communicated to TÜV <strong>NORD</strong> <strong>Lab</strong>oratory before shipping. TÜV<br />

<strong>NORD</strong> <strong>Lab</strong>oratory reserves the right to refuse any sample which may pose a risk to employees.<br />

ANALYSIS: TÜV <strong>NORD</strong> <strong>Lab</strong>oratory strives to provide a seven (7) until ten (10) working day<br />

turnaround. Rush analysis is offered contingent upon pre-notification and approval of TÜV<br />

<strong>NORD</strong> <strong>Lab</strong>oratory. However, a rush fee of 100% surcharge of the list fee will be added to the<br />

invoice for each analysis completed in fewer than five (5) working days at the request of the<br />

Client. TÜV <strong>NORD</strong> <strong>Lab</strong>oratory reserves the right to outsource an analysis entirely at TÜV<br />

<strong>NORD</strong> <strong>Lab</strong>oratory expense and without prior notification to Client, unless Client requests<br />

otherwise. Reported results relate only to the items tested and test reports shall not be<br />

reproduced except in full.<br />

RECHECK ANALYSES: Rechecks performed at the Client’s request may be charged to the<br />

Client if the recheck confirms the original results. In the event the recheck results significantly<br />

differ from the original result, the Client will not be charged for the duplicate assay.<br />

LITIGATION: All costs associated with litigation or dispute, including compliance for all<br />

document subpoena, for oral or written testimony or preparation of same, or for any other<br />

purpose related to work provided by TÜV <strong>NORD</strong> <strong>Lab</strong>oratory in connection with analyses/reports<br />

performed/ completed for the Client, shall be paid by the Client. Such costs include, but are not<br />

limited to, hourly charges, travel, accommodations, mileage, counsel, and all other expenses<br />

associated with said litigation or dispute.<br />

WARRANTY AND LIMITS OF LIABILITY: TÜV <strong>NORD</strong> <strong>Lab</strong>oratory warrants that all services will<br />

be performed in a timely manner by competent personnel. Any services performed by TÜV<br />

<strong>NORD</strong> <strong>Lab</strong>oratory under proper technical direction by Client, which are determined by Client to<br />

have been performed improperly in light of the above warranty, and which after investigation by<br />

TÜV <strong>NORD</strong> <strong>Lab</strong>oratory are acknowledged in writing by TÜV <strong>NORD</strong> <strong>Lab</strong>oratory President<br />

Director to have been performed improperly, shall be corrected by TÜV <strong>NORD</strong> <strong>Lab</strong>oratory<br />

without charge to Client, provided that Client provides TÜV <strong>NORD</strong> <strong>Lab</strong>oratory with a written<br />

request for such correction within two (2) weeks after Client knew or should reasonably have<br />

known of the problem.<br />

The liability of the TÜV <strong>NORD</strong> <strong>Lab</strong>oratory in respect of any claims for loss, damage or expense<br />

of whatsoever nature and howsoever arising in respect of any breach of contract and/or any<br />

failure to exercise due skill and care by the TÜV <strong>NORD</strong> <strong>Lab</strong>oratory shall in no circumstances<br />

exceed a total aggregate sum equal to ten (10) times the amount of the fee or commission<br />

payable in respect of the specific service required under the particular contract with the TÜV<br />

<strong>NORD</strong> <strong>Lab</strong>oratory which gives rise to such claims provided however that the TÜV <strong>NORD</strong><br />

<strong>Lab</strong>oratory shall have no liability in respect of any claims for indirect or consequential loss<br />

including loss of profit and/or loss of future business and/or loss of production and/or<br />

cancellation of contracts entered into by the Client.<br />

The TÜV <strong>NORD</strong> <strong>Lab</strong>oratory shall not in any event be liable for any loss or damage caused by<br />

delay in performance or non-performance of any of its services where the same is occasioned<br />

by any cause whatsoever that is beyond the TÜV <strong>NORD</strong> <strong>Lab</strong>oratory control including but not<br />

limited to war, civil disturbance, requisitioning, governmental or parliamentary restriction,<br />

prohibitions or enactment of any kind, import or export regulations, strike or trade dispute<br />

(whether involving its own employees or those of any other person), difficulties in obtaining<br />

workmen or materials, breakdown of machinery, fire or accident. Should any such event occur<br />

the TÜV <strong>NORD</strong> <strong>Lab</strong>oratory may cancel or suspend any contract for the provision of services<br />

without incurring any liability whatsoever. The TÜV <strong>NORD</strong> <strong>Lab</strong>oratory will not be liable to the<br />

Client for any loss or damage whatsoever sustained by the Client as a result of any failure by<br />

the TÜV <strong>NORD</strong> <strong>Lab</strong>oratory to comply with any time estimate given by the TÜV <strong>NORD</strong><br />

<strong>Lab</strong>oratory relating to the provision of its services.<br />

TÜV <strong>NORD</strong> <strong>Lab</strong>oratory accepted no legal responsibility for the purpose for which the Client<br />

uses the test results or reports, or for any consequence of such use. TÜV <strong>NORD</strong> <strong>Lab</strong>oratory<br />

provide no guidance regarding and accept no legal responsibility for the purpose for which the<br />

Client uses the test results or reports, and shall have no legal responsibility for any<br />

consequence of such use. Client agrees to indemnify and defend TÜV <strong>NORD</strong> <strong>Lab</strong>oratory all<br />

claims, damages, liabilities, and expenses relating to Client’s use of TÜV <strong>NORD</strong> <strong>Lab</strong>oratory’s<br />

services or Client’s marketing, distribution, sale, or other dissemination of Client’s products or<br />

services. The allocations of liability in this WARRANTY AND LIMITS OF LIABILITY section<br />

represent the agreed and bargained-for understanding between the Client and TÜV <strong>NORD</strong><br />

<strong>Lab</strong>oratory. TÜV <strong>NORD</strong> <strong>Lab</strong>oratory fees for the services provided hereunder reflect such<br />

allocations.

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