Download the e-Government Services Directory - mygov.mt

e-Government Services Directory 

Version 5 - june 2011 

Services Directory 

mygov.mt 

1


Contents 

Minister’s Foreword.............................................................................3 

Why e-Government.............................................................................4 

The next quantum leap in e-Government..................................6 

The e-ID....................................................................................................8 

A basic guide to using the mygov portal................................. 10 

Guide to the e-Government Services Directory..................... 13 

E-Government Services Quick References............................... 14 

E-Government Services Description.......................................... 19 

Important Contact Details............................................................. 37 

2


Foreword 

3 

I welcome you to the launch of the e-Government 

Services Directory. The Ministry for Infrastructure, 

Transport and Communications (MITC) continues to 

champion ambitious technology programmes, making 

more Public Services online. The Malta Information 

Technology Agency (MITA) has taken over the 

responsibility for the National IT Strategy 2008-2010, 

driving the implementation of ICT infrastructure and 

services in Government with the aim of improving 

public service delivery. 

We have come a long way with the mygov.mt 

e-Government services portal. Through the ‘one stop 

shop’ Web portal, citizens and businesses access all the 

e-Government services that require authentication. 

The portal offers the user the ability to keep an 

updated profile so that the information available may 

then be used, at the citizen’s discretion, to automate 

processes in e-Government services. 

To date about 90% of the most widely used Public 

Services for citizens and businesses are being offered 

through the Internet and mobile. These services and 

others which are in the pipeline are a demonstration of 

our continued effort to reach our objective of all Public 

Services being online by 2012. 

We have repeatedly shown our ability to lead on the 

e-Government front, first by being ranked second in 

CapGemini’s 2007 benchmarking for the European 

Commission in terms of on-line sophistication and 

availability of e-Government servies in Europe, and by 

being the overall winner in all categories 2009. In 2010, 

the core indicatiors have increased to cater for User 

Experience and ePrcurement. Again we have managed 

to be at the forefront of the benchmark by attaining 

full score in five of these six core indicators, being the 

best performing country in the EU. 

We have compiled this e-Government Services 

Directory to help users look for the e-services they 

require. The user may consider this directory as a 

manual and a complete list of the e-government 

services launched to date. We will continue to update 

it with every service launched and an updated version 

will always be available at www.mygov.mt. 

Whilst I augur that you will find the e-Government 

Directory useful, I encourage you to make use of 

e-Government services that will surely make life 

easier and eliminate the burden of having to visit 

a Government front-office each time you require a 

Public Service. 

Austin Gatt 

Minister for Infrastructure, 

Transport and Communications


Why e-Government? 

E-Government is the manner by which the providers of Public Service 

interact with the citizen and businesses via electronic means. The Internet 

and mobile phone are the most common electronic channels. 

E-Government provides major benefits to citizens and businesses at 

large. It makes the delivery of Public Services better as they become 

more efficient and effective thus reducing administrative burdens. 

Online Public Services empower the users to make use of the Government’s 

services from the comfort of their home or office. 

The future of e-Government is in fact recognised to lie in engaging the 

citizen to participate in the design of Public Services which are more 

user-centric. The success of e-Government lies in enabling Public Services 

to become truly available on a 24x7 basis and to deliver these with a higher 

positive impact on the live of our users. 

The e-ID 

E-Government services are available to all citizens, businesses and 

professionals. 

In order to have online access to e-Government services, users and 

businesses will need an e-ID. The e-ID is the log-in key for the majority of 

the e-Government services. More information on the e-ID will be given in 

this booklet. 

The e-ID consists of a username, password and activation PIN. Users who 

need to access services (e.g. VAT) which require a higher degree of security 

are also provided with a digital certificate. 

Important features of e-Government services 

MyAlerts – SMS/Email Notifications 

The myAlerts section allows citizens and businesses to register to receive 

SMS or email notifications with respect to a number of public services. This 

may be accessed from the internet address www.mygov.mt/alerts or after 

signing in into the mygov portal www.mygov.mt. Amongst the public 

services which are currently enabled through myAlerts are notifications about 

children’s allowance, Gozo Channel, Passport Renewal reminder, the Valletta 

CVA, confirmation for the Electronic Change of Address, Public Procurement 

offerings, Scholarships and more. 

4


Electronic Payment 

Government services that require payment, allow users to affect this using 

online credit and debit cards. It is possible to pay for the services related to 

examinations, licences, taxation, and public registry certificates amongst others. 

myBills provides Government entitites with a central platform for the 

processing of online payments. It provides consumers of eGovernment services 

with a single payment method that meets the highest industry security 

standards and provides a uniform payment experience across all Government 

of Malta services. myBills is certified to be Payment Card Industry Data Security 

Standard (PCI-DSS) compliant. 

Electronic Bill Presentment and Payment (EBPP) 

The EBPP is a process that enables bills to be created, delivered and paid 

through a central portal over the Internet. myBills incorporates an application 

programming interface (API) that facilitates integration to back office billing 

systems thus allowing Government merchants to bill customers and receive 

payments electronically through a central portal over the internet. 

The myBills portal can be accessed through https://bills.mygov.mt/. 

Functions of myBills 

Hosted Payment Page (HPP) 

The HPP provides merchants with the required functionality to securely 

process online payments through their own websites. It operates by essentially 

redirecting customers on the merchant website to a separate, secure page to 

enter confidential / sensitive payment data. The page has the same look and 

feel of the merchant website, but is hosted by a trusted third party such that 

the merchant never gains access to the payment data. The status of processed 

payments is then communicated in real-time to the web application via a 

backchannel. 

5


The next quantum leap in e-Government 

Building on Malta’s past achievements, 

the e-Government programme focuses on 

improving service quality and effectiveness. It 

will continue to add value to citizens, businesses 

and Government. This will be achieved by 

transforming the way Public Services are 

delivered through: 

• Availability of e-services 

• Trust 

• Security 

• Inclusivity 

• Interoperability 

• Citizen participation 

• High-impact e-services 

With this transformation, citizens and 

businesses as the users of e-Government will 

become the focal point of Government. 

Availability 

In order to move further along the plan for 

e-Government for Malta, Government will 

continue to adopt ways for citizens to make 

greater use of IT. 

Government’s flagship service portal will 

continue to be improved with the latest 

technology which will enable all Public Services 

to be put online by 2012. 

The many services that will be made available, 

means that the value can only be reaped by the 

citizens and businesses if these services are easy 

to locate and use. 

Services will be categorised by life-event 

(e.g. birth, marriage); and by subject (e.g. 

corporate taxation). In the more distant future 

Government looks forward to also offer geocorrelated 

services. 

Trust 

The e-ID is a trustworthy log-in mechanism 

which enables Malta ID Card holders to safely 

access and use e-Government systems. The 

log-in credentials are issued only upon a 

face-to-face verification of the applicant at 

the Registration Authority, and they are 

based on secure technical mechanisms. 

Security 

Government utilises complementary structures, 

tools and methods to assess the security of 

e-Government applications. These checks, 

aligned to industry best practices and standards 

that include Payment Card Industry (PCI) 

and Open Web Application Security Project 

(OWASP), are aimed at packaging security as 

an integral part of the e-Government services 

for the benefit of the citizen. 

6


Inclusivity 

Malta’s e-Government websites are quality 

assured against accessibility standards which are 

maintained by the Malta Information Technology 

Agency (MITA) in close collaboration with the 

Foundation for IT Accessibility (FITA). Government 

remains committed towards an inclusive 

e-Government which meets the needs of all 

citizens alike, including disabled people and the 

elderly for whom ICT can enhance their quality of 

life when they need to make use of Public Services 

from the comfort of their homes. 

e-Government Agents, on the other hand, will 

continue to act as trusted intermediaries between 

the Public Service and those who prefer not to 

directly use online services. The e-Government 

framework will engage local councils, NGOs, 

professionals, employers and retailers who are 

willing to help deliver agent-driven Public 

Services to all. 

Interoperability 

To provide greater availability of e-services 

to citizens, Government will build the 

technological platform that enables the efficient 

flow of information across departments and 

across EU borders. This will always be done 

with due respect to the privacy and required 

protection of personal data. An interoperability 

framework will set out the technical and data 

transmission standards that enable the smooth 

interfacing across different Public Service IT 

systems. 

Participation 

The introduction of interactive features on 

Government’s online presence will allow 

citizens to participate in policy making of 

legislation, the formulation and governance. 

Citizens and businesses will be able to interact 

through Web 2.0 enabled tools designed to 

facilitate e-Participation. 

High-Impact e-Services 

Government will be giving importance to the 

implementation of high-impact e-services. 

High impact e-services are those services that 

make the greatest positive differences in the 

lives of citizens, businesses and Government. 

Amongst the most highly regarded high-impact 

e-services is e-Procurement. 

7


e-ID – the key to e-Government Services 

The information below provides simple instructions on the use of e-ID 

1. What is an e-ID? 

The electronic identity (e-ID) offers you a simple method of identification 

and authentication to be able to have access to online Public Services 

through the Government’s website www.mygov.mt (see Fig 1). 

3. What are the costs involved? 

The e-ID is free of charge and is available to all ID card holders. 

It does not expire. 

4. What is the mygov portal – www.mygov.mt? 

The mygov portal is the Internet site from where you are able to access 

Government’s online Public Services. 

5. How do I apply for an e-ID? 

Applying for an e-ID is a simple and easy process which needs to be done 

through a face-to-face registration at one of the e-ID Registration Offices in 

Valletta or in Rabat (Gozo). Details of the opening hours of the two offices 

are as follows: 

Figure 1: The mygov.mt portal homepage 

2. Why do I need an e-ID? 

You need to have an e-ID to access those secure e-Government Services 

which require authentication to be used. This directory shows which 

services are available and those requiring an e-ID are marked with a ‘Y’ in the 

respective column. 

VALLETTA 

(Evans Building, Merchants Street, Valletta, Malta – same location as 

Passport Office) 

Monday to Friday 

Wednesday 

Saturday: 

8 a.m. to 2 p.m. 

8 a.m. to 2 p.m. and 3 p.m. to 6 p.m. 

8 a.m. to 11 a.m. 

8


RABAT, GOZO 

(St. Francis Square, Rabat, Gozo – same location as Passport Office) 


7.45 a.m. to 11.30 a.m. and 1.30 p.m. to 4 p.m. 

(the office is only open in afternoons between 1st September and 15th 

June) 

Saturday 

7.30 a.m. to 11 a.m. 

6. What other information do I need, to register for an e-ID? 

You must present your ID card and give your email address to the 

Registration Officer. If you don’t have an email account, the Registration 

Officer will advise you how to get an email account for free. 

The official address that you use in the application needs to be the same one 

as that which shows on your ID Card. If this address is incorrect you will be 

asked to first change your ID Card. 

7. What happens after registering for the e-ID? 

After registering for the e-ID: 

• The Registration Authority will process all your application and validate the 

submitted details to ensure that the e-ID is only issued to its rightful owner. 

• When all your details are processed, you will receive a username, password, 

and a secure activation PIN code that are unique. 

• The e-ID Number and Password will be sent to your email address. 

• The PIN code will be sent to the address that shows on your 

ID card. 

8. Why do I need the e-ID Number, Password and PIN Number? 

You need the e-ID number and Password to be able to log into mygov.mt 

portal and/or any services that ask for e-ID authentication. The PIN activation 

code is used the first time only when you sign into mygov.mt to activate 

your e-ID account. You will also need to use your PIN number when applying 

for a digital certificate. 

9. What is a digital certificate? 

A digital certificate is the most secure part of your electronic key. A digital 

certificate is a unique electronic file that is issued for each user and is 

downloaded from mygov.mt and stored on the user’s PC. 

10. How do I download a digital certificate? 

You need to be signed into mygov.mt to download a digital certificate. 

Only some e-Government services such as VAT and income tax return 

require a digital certificate. Therefore, downloading a digital certificate is 

optional and depends on whether you need to use such e-services. 

9


A basic guide to using the mygov portal 

The information below provides a basic guide to users to access the mygov portal. 

More detailed instructions are available on the website itself. 

1. How do I use the mygov portal? 

Registering for an e-ID and digital certificate 

In order to be able to use the mygov portal you need to have first obtained 

an e-ID. The preceding section in this manual explains how to apply for 

one. If the service you require, requests a digital certificate, you may apply 

to download it from the mygov.mt. 

10 

The help menu at the top right hand corner of the homepage of the 

mygov.mt portal (see Fig 2) provides a useful guide in video and text 

format on the steps you need to go through when activating your e-ID 

account and downloading your digital certificate. 

Registering for e-ID Organisations 

The mygov portal offers the facility for Organisations to interact with the 

respective Service Providers. An organisation is a legal entity such as a 

Limited Liability Company or a registered Partnership. Prior to registering 

an organisation through the mygov portal, the designated official of the 

organisation known as Organisation Manager must first own an e-ID and 

digital certificate. 

The FAQ section at the top right hand corner of the homepage of mygov. 

mt portal provides a useful guide on the steps you need to 

go through when activating the e-ID account for Organisations. 

Figure 2: The mygov.mt portal help and FAQ menu 

2. Making use of an e-Government Service of your choice 

Once you have successfully signed into the mygov.mt portal, you 

will be able to perform three main functions that grant you access to 

e-Government services available on this website. You will be able to 

subscribe to an e-service of your choice and manage that e-service. 

Another available option is the request for a digital certificate. Such 

functions may be carried out by simply clicking onto the menu item of 

your choice as shown in Figure 3. 

Once you have clicked on one of the functions, the website leads you to an 

introductory webpage. Here you will find an explanation on the purpose 

of the function you have chosen. You will also find other help items as you 

go along. The FAQ Section provides additional help to the queries which 

you might encounter when using the portal.


Figure 4: The mygov.mt portal ‘Ask a Question’ link 

Figure 3: The mygov.mt portal main functions 

3. Will my privacy be protected when I log onto the 

mygov portal? 

This system and the services it offers are very secure. By means of the e-ID 

number, password and PIN activation code, you remain in control of your 

personal data and may access this personal information which is being 

stored and processed by Government. The data protection and privacy 

statement may also be viewed online at www.mygov.mt. 

4. If I come across difficulties when using 

the mygov portal, what shall I do? 

A helpdesk is available to assist you with e-ID registration and activation 

as well as with the suspension and revocation of electronic services. 

If you would like to contact helpdesk, please click the ‘Ask a Question’ 

link located at the top right hand corner of every screen. (see Fig 4) 

5. What if I lose my PIN Number? 

You can apply for a new PIN number by calling the Helpdesk on 

2122 6627 / 2122 6628. You will be asked to provide your personal 

details in order to verify your identity. 

11


6. What do I do if I suspect that someone has gained 

unauthorised access to my computer and is possibly 

using my e-ID or digital certificate? 

Please call the Helpdesk immediately on 2122 6627 / 2122 6628 or 

click the “Ask a Question” link located at the top right hand corner of 

every screen in order to suspend or revoke your e-ID and/or digital 

certificate. Following an internal process, you will then be given a new 

e-ID account and a new digital certificate. 

7. Why should I apply for an e-Government service? 

Applying and making use of e-Government services will surely make 

life easier and eliminate the necessary burden of having to visit a 

public service office each time you require a service. There are a large 

number of e-Government services available on mygov.mt. You may 

select and register for the e-services which interest you. The website 

presents the services under the various service providers, that is, the 

various Ministries under whose responsibility each e-service falls. In 

the case of some services, the Service Provider needs to make sure that 

you are authorised to use it (e.g. when a service is meant to be used 

only by medical doctors). In these cases the service is not provisioned 

immediately but will need an intervention from an authorised officer. 

Access to the e-service is given in a relatively short time. 

8. How do I apply for SMS/Email Notification? 

Applying for SMS/Email Notification may be done through MyAlerts 

from the following internet address: www.mygov.mt/alerts. This 

service may be accessed after successfully signing into the mygov.mt 

portal. Once you are on the myAlerts services select those service 

notifications that you would like to receive. 

12

e-Government ServiceS Services Directory 

GUIde Guide tO to tHe the e-GOVernMent e-Government SerVICeS 

Services 

dIreCtOry 

Directory 

the The e-Government Services Directory provides you with a 

comprehensive list of of the e-services available as well as a brief 

description of of the services. the The list will indicate whether access to the 

service requires an an e-iD e-ID and/or a digital certificate. it It also indicates 

whether an an SmS SMS and/or email notification is is available for the chosen 

e-Government service. 

if If an an e-iD e-ID is is requested, you may register for the e-service via the 

www.mygov.mt portal whereby you will be redirected to the service 

provider’s website. if If the service does not require access by means of 

the the e-iD, e-ID, the the directory indicates the website address of the provider 

so so that that the the e-service of of your choice may be be logged into directly 

through the the service provider’s website. 

For For ease ease of of use, use, the the services are are split into various categories. the The main 

categories include Art, Art, culture Culture and and History, civil Civil Status and rights, Rights, 

education Education and and Learning, employment Employment and and business, Business, environment 

Environment 

and and resources, Resources, Home Home and and community, Community, Health and and Well Well being, Being, Law 

and and enforcement, Enforcement, motoring Motoring and and transport, Transport, Social Social benefits Benefits and and Grants, 

taxes Taxes and and customs, Customs, travelling Travelling and and tourism. Tourism. each Each category category displays 

the the number number of of e-services e-services available. available. A description description of of each each e-service e-service 

may 

may 

be 

be 

found 

found 

from 

from 

page 

page 

17 

19 

onwards. 

onwards. 

12 13 12


E-GOVERNMENT SERVICES 

MyAlerts Digital 

Code Service Category Service Website Address e-ID 

SMS e-mail Certificate 

1 

Visit Malta www.visitmalta.com N N N N 

2 Heritage Malta www.heritagemalta.com N N N N 

3 Art, Culture & History Malta Culture www.maltaculture.com N N N N 

4 National Archives www.nationalarchives.gov.mt Y N Y N 

5 Malta Crafts Council www.mcc.gov.mt N N N N 

6 

e-Passports Services www.passaporti.gov.mt Y Y Y N 

7 Public Registry Certificates e-Services www.certifikati.gov.mt O Y Y N 

Civil Status 

8 Request for Search on Wills www.searchonwills.gov.mt Y Y N N 

and Rights 

9 European Consumer Centre http://www.eccnetmalta.gov.mt N N N N 

10 Freedom of Information http://www.foi.gov.mt Y N N N 

11 

Exams www.exams.gov.mt N Y N N 

12 MCAST www.mcast.edu.mt N N N N 

13 Public Libraries www.libraries-archives.gov.mt N N N N 

14 Scholarships www.scholarships.gov.mt Y Y Y N 

15 Student grants www.smgbonline.com N Y N N 

16 Education and University of Malta Library Services www.um.edu.mt/library N N N N 

17 Learning 

University of Malta Student Services www.um.edu.mt N Y Y N 

18 National Commission for Higher Education www.nche.gov.mt N N Y N 

19 Curriculum Management www.curriculum.gov.mt N N N N 

20 Institue of Tourism Studies www.its.edu.mt N N N N 

21 National Archives www.nationalarchives.gov.mt Y N Y N 

22 Malta Qualifications Council www.mqc.gov.mt N N N N 

14 

‘Y’ denotes Yes: ‘N’ denotes No: ‘O’ denotes Optional.


E-GOVERNMENT SERVICES (cont.) 




23 

ETC - Employers Services www.etc.gov.mt N Y N N 

24 ETC - Job seeker Services www.etc.gov.mt N Y Y N 

25 European Job Search Service www.eures.com.mt N N N N 

26 Recruitment Portal www.recruitment.gov.mt Y Y Y N 

27 MFSA ROC System http://registry.mfsa.com.mt/ Y N N Y 

Employment and 

28 National Statistics Portal www.nso.gov.mt N N N N 

Business 

29 Public Procurement www.contracts.gov.mt Y Y Y Y 

30 Trading Licences www.licences.gov.mt N N N N 

31 Intellectual Property Services www.ipo.gov.mt Y N N N 

32 Youth - Job Search Services www.youth.org.mt N N Y N 

33 Industrial Relations http://industrialrelations.gov.mt N N N N 

34 

e-Applications www.mepa.gov.mt Y Y Y N 

35 Map Server www.mepa.org.mt N N N N 

Environment and 

36 MyPlanning www.mepa.org.mt N Y Y N 

Resources 

37 Reporting of illegal development www.mepa.org.mt N N N N 

38 Energy Performance Certifcate Service www.mrra.gov.mt/EPC O N N N 

39 

Acquisition of Immovable Property www.aip.gov.mt N N N N 

40 Customer Care Online System www.servizz.gov.mt Y Y N N 

41 MyAlerts www.mygov.mt/alerts Y Y Y N 

Home and 

42 Notification of change of address www.changeaddress.gov.mt Y Y Y N 

Community 

43 Power Suspension www.enemalta.com.mt N Y Y N 

44 Rent www.gpd.gov.mt N N N N 

45 Local Councils www.lc.gov.mt N N N N 

15 







46 

Application for a European Health 

Insurance Card (EHIC) 

www.ehealth.gov.mt Y N N N 

47 Blood Donor registration www.ehealth.gov.mt Y N N N 

48 Booking for Health-related programmes www.ehealth.gov.mt N N N N 

49 Breast Care related services www.ehealth.gov.mt Y N N N 

50 Community Services by CommCare www.ehealth.gov.mt Y N N N 

51 GU Clinic Request Information www.ehealth.gov.mt N N N N 

52 Information on Pharmacy roaster www.ehealth.gov.mt N N N N 

53 Online Public Health Complaint Form www.ehealth.gov.mt N N N N 

Health and Well 

54 Progeny Services - Fertilization to Birth www.ehealth.gov.mt Y N N N 

Being 

55 Patient Electronic Library - A.D.A.M www.ehealth.gov.mt N N N N 

56 

Register as a Pharmacy of Your Choice 

(POYC) Service Provider 

www.mygov.mt Y N N N 

57 

Request for appointment on Sexual and 

Reproductive Health 

www.ehealth.gov.mt N N N N 

58 Speech Language Services www.ehealth.gov.mt Y N N N 

59 Services related to the Elderly www.ehealth.gov.mt N N N N 

60 Appogg www.appogg.gov.mt N N N N 

61 Sedqa www.sedqa.gov.mt N N N N 

62 

Civil Cases www.justice.gov.mt N Y N N 

63 Law and 

Data Protection Services www.dataprotection.gov.mt N Y N N 

64 Enforcement Hall Usage www.justice.gov.mt N N N N 

65 Laws of Malta Online www.justice.gov.mt N N N N 

16 




Service Category Service Website Address e-ID 



66 

Local Enforcement System (LES) www.les.gov.mt N N N N 

67 Online Police Reporting System www.pulizija.gov.mt N N N N 

Law and 

68 Sentenzi Online www.justice.gov.mt N N N N 

Enforcement 

69 Judiciary of Malta www.judiciarymalta.gov.mt N N N N 

70 Freedom of Information http://www.foi.gov.mt Y N N N 

71 

Controlled Vehicular Access www.cva.gov.mt O Y N N 

72 Driving Licence Renewal www.licenzji-tas-sewqan.gov.mt Y Y N N 

73 Gozo Channel SMS Notification www.gozochannel.com Y Y Y N 

Motoring and 

74 International Driving Licence Permit www.licenzji-tas-sewqan.gov.mt Y Y N N 

Transport 

75 Road Licences www.licenzji-vetturi.gov.mt N N N N 

76 VRT Test www.licenzji-vetturi.gov.mt N N N N 

77 Vehicle Registration www.vehicleregistration.gov.mt Y N N N 

78 

Application for marriage grant www.msp.gov.mt Y Y N N 

79 Benefit Payment records www.msp.gov.mt Y N N N 

80 Benefit Claim information/status www.msp.gov.mt Y N N N 

81 Employment history www.msp.gov.mt Y N N N 

82 e-Services for the Elderly www.msp.gov.mt Y Y N N 

83 e-Services for Persons with Special Needs www.msp.gov.mt Y Y N N 

Social Benefits and 

84 Grants 

e-Services for Children's and 

www.msp.gov.mt Y N Y N 

Supplementary Allowances 

85 

Library search of National Commission for 

the Promotion of Men and Women 

www.msp.gov.mt Y N N N 

86 NCPE Directory of Professionals www.msp.gov.mt Y N N N 

87 Medical certificate records www.msp.gov.mt Y N N N 

88 Social Security contributions www.msp.gov.mt Y N N N 

17 







89 

Corporate e-Tax Services www.ird.gov.mt Y N N Y 

90 e-Customs www.ces.gov.mt N N N N 

91 Online VAT Return www.vat.gov.mt Y Y Y Y 

92 Taxes and Customs Personal Tax Return www.ird.gov.mt Y N N N 

93 VAT Online Statement www.vat.gov.mt Y N N N 

94 VAT Forms On-line www.vat.gov.mt Y N N N 

95 VAT Payments and Due Dates www.vat.gov.mt Y Y Y N 

96 

e-Passports www.passaporti.gov.mt Y Y Y N 

97 Travelling and Gozo Channel SMS Notification www.gozochannel.com Y Y Y N 

98 Tourism 

Visit Malta www.visitmalta.com N N N N 

99 European Consumer Centre http://www.eccnetmalta.gov.mt N N N N 

18 



Art, Culture and History 

Service Description Target Audience 

01. Visit Malta Visit Malta contains useful information on the Maltese Islands. It also provides other 

services amongst which include an interactive map of the Maltese Islands, Webcams and 

e-Cards. 

02. Heritage Malta Heritage Malta provides a vast amount of information on museums, conservation practice 

and cultural heritage in Malta. The service also provides projects entrusted to Heritage 

Malta and Services such as Photography and Filming and an Online Shop. 

03. Malta Culture This services provides citizens with information, events and resources on Malta's culture. 

The service also guides interested parties in funding and opportunities in this sector. 

04. National Archives This service aims to bring the general public closer to the rich content and memories of 

the Maltese nation. The service provides an intriguing photographic collection, access 

to the archive catalogue selection and other online services amongst which are online 

publications and an eShop. 

05. Malta Crafts Council The aims of the Council and this service is focused on the encouragement, promotion and 

regulation of crafts and craftsmen and entrepreneurs dealing in Maltese craft products. 

General Public 





Civil Status and Rights 


06. e-Passports The Passports Office website provides citizens with all the information related to passports 

and application forms may be downloaded. The passport system also sends an SMS and/or 

email notification to the holder of passport three months prior to the expiry of the citizen’s 

travel document. 

Maltese citizens 

19


Civil Status and Rights (cont.) 


07. Public Registry Certificates 

e-Services 

The Certificates portal under the administration of the Public Registry provides the public 

all the information needed to obtain an existing Public Registry civil status certificate. 

Certificates are issued for records of birth, marriage and death. A certificate may be ordered 

through this site and payment affected online. The certificate will be delivered as requested 

by the purchaser. 


08. Request for Search on Wills This portal enables the public and notaries to request for searches on wills online. General Public and 

Notaries 

09. European Consumer Centre The European Consumer Centre service provides information and assistance to citizens General Public 

when purchasing goods or services from another EU Member State 

10. Freedom of Information The Freedom of Information (FOI) Act (Cap. 496) gives the general public a right to access 

documents held by public authorities, including all ministries and departments, and 

thus increases transparency and accountability. A request for accessing a document or 

information under the FOI Act can be submitted via the e-ID through this portal. 


Education and Learning 


11. Exams The Ministry of Education provides an examination service whereby students can apply and Students 

pay for their exams online. 

12. MCAST The Malta College of Arts, Science and Technology (MCAST) provides vocational and 

professional education and training courses. One may submit an application and/or 

enrolment for part time courses online. Registration includes payment. 

Students 

20


Education and Learning 


13. Public Libraries The Public Libraries website contains a library catalogue and users may search for books General Public 

online. They are also provided with the list of libraries from where the requested book is 

available. Users who have a library membership card may reserve items that are currently 

on loan. Holders of membership card also have access to the personal record details. They 

may also view the books that they currently have on loan and renew their loan period. 

All the functions which are carried out by users are subject to the regulations listed in the 

libraries and archives department. 

14. Scholarships The scholarships portal facilitates the application process for Maltese citizens who wish to 

apply for scholarships issued through the Ministry of Foreign Affairs. The scholarships portal 

facilitates the application process for Maltese citizens who wish to apply for scholarships 

issued through the Ministry of Foreign Affairs. 

Students 

15. Student grants The SMGBOnline website allows students to download applications for post-secondary 

and University grants. For queries, students may send an SMS with their ID Card number 

followed by one of the following query details: Balance, statement, lost card and help to 

79766667. 

16. University of Malta Online 

Library Services 

17. University of Malta Student 


The University of Malta Library website contains a library catalogue and users may search 

for works in one of the several library catalogue databases. The online library website also 

provides the facility to search for online resources and journals. In addition, the Library 

offers academic staff and students with University related work remote online access to 

e-journals and periodicals. 

Through the eSIMS, the University of Malta allows students to submit their application to 

enrol in courses online. The system also allows the application to be processed and notifies 

the student to confirm that the application is delivered and accepted or otherwise. All 

throughout the duration of the course, the system notifies students of exam results and in 

some cases students are allowed to submit their assessment work online. 

Post-secondary and 

University students 

General Public, 

University Students, 

Academic Staff 

Post-secondary and 

University students 

21


Education and Learning (cont.) 


18. National Commission for 

Higher Education 

The NCHE service is aimed at promoting more and better further and higher education to 

empower all students with knowledge and skills for their future. The service provides with 

all the necessary information and resources required for students to further their studies in 

higher education. 

19. Curriculum Management This website provides information about the Curriculum Management and eLearning 

Department. It provides access to the Maltese National Minimum Curriculum and to the 

syllabi, level descriptors, textbooks and national past examination papers of subjects 

taught in state schools. It also includes articles and various resources intended to provide 

support to teachers, learners, administrators, parents and the public. 

20. Institue of Tourism Studies The ITS online services prospective and current students are exposed to all the information 

necessary including a rich selection of resources in the field of Tourism Studies. Prospective 

students are also able to find and apply online for courses provided by ITS, whilst current 

students can utilise the eLearning section within the service to have a continuous learning 

experience at their own convenience. 

21. National Archives This service aims to bring the general public closer to the rich content and memories of 

the Maltese nation. The service provides an intriguing photographic collection, access 

to the archive catalogue selection and other online services amongst which are online 

publications and an eShop. 

General Public / 

Students 


Students / Teachers / 

Parents 

Students 


22. Malta Qualifications Council General Public / 

Students 

22


Employment and Business 

23 


23. ETC - Employers Services The Employment Training Corporation (ETC) offers job recruitment related services 

to employers and job seekers. The service enables registered employers to search for 

candidates online through their CV’s;submit vacancy form; submit an engagement form; 

submit a termination form and order ETC certificates. 

24. ETC - Job seeker Services The ETC also offers a whole range of services to job seekers. These include the search facility 

for jobs; submission of CV’s; online application for courses offered. Alerts through email 

and SMS are sent for vacancies that match a particular profile. 

25. European Job Search 

Service 

The European Employment Serivces (EURES) is a European job mobility portal which 

helps job seekers, obtain information on jobs and learning opportunity in other European 

countries. 

26. Recruitment Portal The on-line recruitment portal allows users to submit and update a personal profile with 

their Curriculum Vitea; view all Circulars and Notices that relate to any job vacancies in the 

Public Service; and apply for any job vacancies within the Public Service. 

27. MFSA ROC System The Registry of Companies Online System hosted by the Malta Financial Services Authority 

(MFSA) allows electronic forms of registered companies to be filed and signed electronically 

using a personal digital certificate. To obtain the personal Digital Certificate one should 

register for the e-ID through www.mygov.mt. When the Digital Certificate is installed, one 

can follow the New User Registration process as well as other requirements imposed by the 

MFSA. 

All instructions are available on the ROC Online System. The documents available for online 

filing include annual returns, Memorandum and Articles of Association, Form T and Form K. 

28. National Statistics Portal The National Statistics Office (NSO) portal provides all NSO press releases, surveys and 

publications online. Through a payment gateway citizens may order and effect payment on 

any NSO publication. 

29. Public Procurement The Department of Contracts website, allows registered users to perform a number of 

functions. They are able to purchase and download the tender document online; be 

notified through SMS or email of new calls for tenders that might be of interest to them; 

post questions online, be alerted with new clarifications or notification and may view them 

online, may choose to be alerted with developments in the adjudication process. 

Employers 

Job Applicants 



Businesses/Self- 

Employed 


Bidders


Employment and Business (cont.) 


30. Trading Licences The e-Licences website allows citizens to renew or apply for licensing activities under the 

Maritime Authority, Tourism Authority, ADT and Trade Licensing Unit. In order to facilitate 

this, the website contains general information on the types of licences offered, as well as 

the procedures in relation to new applications, renewals, transfers, and cancellations. 

Activities include the opening of a business premises, catering establishment licence, 

holiday premises licence, host family licence, hotel licence, house on long lease licence, 

instructor nautical license, nautical license, open air markets, public service garage, small 

ships register, temporary mooring permits, travel operator licence and water sports centre. 

Application forms may be downloaded and payment for the renewal of the licences may be 

carried out on-line. 

31. Intellectual Property 


The service provides citizens and businesses with the possibility to access various online 

services related to intellectual property offered by the Commerce Department. Besides the 

possibility to register or renew patents, trademarks, and designs, together with important 

information on copyright policy, the new portal includes a vast array of resources and 

information with the intention of assisting individuals and businesses in understanding and 

encouraging the securing, utilisation and respect of intellectual property rights. 

32. Youth - Job Search Services This service provides a vast amount of information, tools and support which will help 

youths to choose a career, search for a relevant job and eventually obtain the desired 

job. The service also comprises of Guidance Services, Workshops and Youth Discussions, 

Information talks, Career Guidance tools, Training Providers and Educational Institutions 

and Vacancies. 

The website also provides a section for parents with information and tips to help their 

children make career and learning choices 


Employed 


Businesses 


24


Environment and Resources 


33. e-Applications The e-Applications portal provides the public, architects and consulting bodies who are Architects, Applicants, 

registered with MEPA, access to electronic documents and correspondence on applications, Consulting Bodies, 

registrations and notifications as required by the Development Planning Act, the 

Representees/ 

Environment Protection Act and the relevant subsidiary legislation. 

Interested Bodies, 

Government and 

Service Description General Target Audience Public. 

34. Map Server The Malta Environment and Planning Authority (MEPA), offers a number of online services 

to citizens. The Authority provides an online map server of the Maltese Islands. 

35. MyPlanning The myPlanning application offers an online tracking service to users who wish to be 

informed of the processing stage of their MEPA application. Users are notified automatically 

through email when their application(s) have changed status. The user is also able to add/ 

delete application cases to his/her personalised list. 

36. Reporting of illegal 

development 

37. Energy Performance 

Certifcate Service 

Citizens can anonymously report any illegal development. 

This service provides information on Energy Performance Certification in Malta and about 

the different types of assessors and types of certifications available. The service is updated 

with the latest news about Energy Performance Certificates, forthcoming courses and 

related legislation. 

From this website you can also download the latest EPRDM Calculation Software, news 

related to the Courses for Assessors as well as the latest list of registered assessors. 





Assessors 

25


Home and Community 


38. Acquisition of Immovable 

Property 

The Acquisition of Immovable Property section of the Capital Transfer Duty (CTD) 

Department under the responsibility of the Ministry of Finance, Economy and Investment 

(MFEI) is responsible for the processing of applications by non-residents to acquire 

immovable property in Malta. An Online application for the permit of the acquisition of 

immovable property in Malta by non-residents is available. 

Non-Maltese residents 

39. Customer Care Online 

System 

Through the e-Client Care System site one can submit questions, suggestions and 

complaints to public entities with regards to the services they offer. Public entities include 

all Government Departments, Local Councils, as well as Authorities and Public Corporations. 

The Customs Office provides a number of e-services to importers and exporters to facilitate 

trade. The website manages transactions with regards to imports and exports of goods. 

40. MyAlerts The new e-Government service provides a central one-stop functionality from within the 

Web portal www.mygov.mt for users who wish to receive email and SMS notifications. 

41. Notification of change of 

address 

The web portal “Moving Home” facilitates the notification process when a person relocates 

to a new address or when the road numbering scheme changes. The system is therefore 

targeted at individuals changing home and business organisations relocating to a new 

address. 

The user selects the public or private sector entities that he/she wishes to notify. The system 

informs the entities automatically and allows the registered individual to check the status 

of the notification through email or sms. 

42. Power Suspension The Enemalta Corporation offers the possibility for users to register to be notified of 

planned power suspension by SMS. 





26


Home and Community (cont.) 


43. Rent The Pay Rent On-line service provided by the Government Property Division under the 

Minister of Finance, Economy and Investments, Auberge de Baviere, Valletta, allows tenants 

to pay their rent bills for leased government immovable property in Malta and Gozo online. 

Tenants require a rent invoice prior to settling their rent payment online. Payment must be 

made within 21 days from the rent invoice date. The full amount shown in the invoice must 

be settled. Rent bills lower than €2.33 cannot be paid on-line but paid at the Local Council 

Offices or at the respective Government Property Division offices and Malta and Gozo. 

This service is not available for payment of rent on ex-Church property. 

Citizens who need assistance may contact the Revenue Collection Section of the Land 

Department on Telephone No. 2295 3209 during office hours. 

44. Local Councils The Local Council website provides information on all the 68 Local Councils in Malta and 

Gozo, ranging from Locality Information, Contacts and other relevant information.” 



Health and Well Being 


45. Application for a European 

Health Insurance Card (EHIC) 

This e-service enables citizens to apply for the European Health Insurance Card (EHIC). 

46. Blood Donor registration Citizens may register online with the National Blood Transfusion Centre (NBTC) as potential 

blood donors. 

47. Booking for Health-related 

programmes 

By means of this service, the public may book for smoking cessation and weight reduction 

programmes. 

48. Breast Care related services The breast care related e-services include; a patient questionnaire form for doctors to send 

to a breast care clinic specialist, an application form for the citizen to apply for a prosthesis 

renewal, a query/complaints form for citizens to communicate with Breast Care clinic at the 

Mater Dei Hospital (MDH), an online risk calculator for citizens. 





27


Health and Well Being (cont.) 


49. Community Services by 

CommCare 

50. GU Clinic Request 

Information 

51. Information on Pharmacy 

roaster 

52. Online Public Health 

Complaint Form 

53. Progeny Services - 

Fertilization to Birth 

54. Patient Electronic Library - 

A.D.A.M 

55. Register as a Pharmacy of 

Your Choice (POYC) Service 

Provider 

56. Request for appointment 

on Sexual and Reproductive 

Health 

This e-service facilitates the means for citizens to apply for a Commcare service and check 

the status of their service online. 

This online service allows citizens to contact a Genito urinary clinic specialist for advice. 

The public may check online which licensed pharmacy is open at their nearest locality. 

By means of this service, citizens are able to lodge a compliant with regards to public health 

directly to the concerned authorities. This service allows the citizen to remain anonymous 

when launching the complaint. 

The online service allows citizens to submit application form for parent craft courses. The 

e-service also allows citizens to submit complaints and queries by means of an electronic 

form to specific service provider. Citizens 

The Patient Electronic Library is a tool which enables citizens, obtain health-related 

information. 

This service allows registered pharmacists to apply for an e-ID as well as the necessary 

authorization to provide the Pharmacy of Your Choice (POYC) Service from participating 

pharmacies to members of the public registered in the POYC Scheme. 

This service offers a confidential means for citizens to request an appointment to seek a 

personalised professional advice in relation to sexual and reproductive health. 

57. Speech Language Services The speech language e-services include; a referral form for an individual (child or adult) 

to be referred to the Speech language pathology department, or for a doctor/agent or 

delegate to refer a child or an adult to the Speech language Department, and complaints 

and query form for citizens to communicate with Speech Language Department. 







Pharmacists 



28


Health and Well Being (cont.) 


58. Services related to the 

Elderly 

The online service allows elderly citizens to submit online application forms for meals 

on wheels, Home Care Help, entry into Residential Home, entry into St. Vincent De Paul 

Residence, Attendance at a Day Care Centre, Handyman, Incontinence, Telecare, Social 

Worker Visits and Telephone Rebates. 

59. Appogg The Appogg website provides regular updates with all events, news and information about 

the latest happenings related to the agency. The website is also a point of contact for the 

general public interested in seeking information or assistance from Appogg. 

60. Sedqa The Sedqa website provides regular updates with all events, news and information about 

the latest happenings related to the agency. The website is also a point of contact for the 

general public interested in seeking information or assistance from Sedqa. The website also 

provides a range of resources against drug and alcohol abuse. 

General Public/Medical 

Doctors 



Law and Enforcement 


62. Civil Cases Citizens may check the status, sitting dates, deferrals and all information related to any civil 

case proceedings in the Law Courts. 

63. Data Protection Services The Office of the Data Protection Commissioner’s website offers data controllers all the 

information on matters. 

64. Hall Usage The Hall Usage service gives citizens the facility to check which judiciary is operating in 

which hall, on any particular date. 



General Public/Medical 

Doctors 

65. Laws of Malta Online This consists of a daily updated repository of all the primary and secondary legislation. General Public 

66. Local Enforcement System 

(LES) 

Citizens may pay outstanding contraventions issued by Local Wardens on the Internet. 


29


Law and Enforcement (cont.) 


67. Online Police Reporting The Police portal offers a number of services to the public. It allows citizens to submit General Public 

System 

reports on crimes and incidents to the Malta Police Force. The reports are reviewed by 

Police personnel and an initial confirmation will be provided within three working days to 

the person providing the report. 

The website states the nature of crimes and incidents that may be reported as well as the 

limits on monetary value of the crime or incident that may be made online. If the monetary 

amount exceeds the limit which is stated on the website, the person is required to make a 

report at the nearest police station. 

Citizens may also submit information about non-urgent criminal activities or any other 

public safety concerns. If the person filing the report feels that the criminal activity is 

urgent, the website provides an emergency number whereby the Police may be contacted. 

The information reported is treated in a confidential manner. 

68. Sentenzi Online The Ministry for Justice and Home Affairs (MJHA) provides a number of law related services General Public 

to citizens. A collection of the most important judgments since 1944 is available. 

69. Judiciary of Malta The Judiciary portal provides citizens with information about the Judiciary, Judges and General Public 

Magistrates and about the courts they sit in. The portal also provides the latest news from 

the Courts of Justice. 

70. Freedom of Information The Freedom of Information (FOI) Act (Cap. 496) gives the general public a right to access 

documents held by public authorities, including all ministries and departments, and 

thus increases transparency and accountability. A request for accessing a document or 

information under the FOI Act can be submitted via the e-ID through this portal. 


30


Motoring and Transport 


71. Controlled Vehicular Access The Controlled Vehicular Access (CVA) website allows vehicle owners who enter Valletta 

to register online in order to receive bill notices through email and SMS. Payment may be 

carried out through the website via various methods such as authorised bank standing 

order and SMS. 

The CVA website offers additional information on how the system operates. It explains the 

purpose of the CVA system and lists the CVA boundaries. It also lists the tariffs issued by 

the ADT, pre-payment benefits and penalties incurred on overdue payments. Details of the 

various payment methods and business owner schemes in Valletta are explained. It also 

contains exemption forms and procedures for billing. 


72. Driving Licence Renewal The e-VERA website enables registered car owners to renew their licenses on-line. 

Alternatively, their license may be renewed through the authorised insurer or representative 

and a licence disc is issued. Prior to renewing the vehicle licence, the system provides car 

owners with details of charges due, which may include fines and CVA charges which must be 

settled as part of the renewal process. Insurances can also update the Vehicle Insurance online 

whilst VRT stations can enter the VRT test results on-line. 

General Public/ 

Insurances/VRT 

stations 

31


Motoring and Transport (cont.) 


73. Gozo Channel SMS 

Notification 

The Gozo Channel Company Ltd provides various services to passengers traveling to and 

from the Maltese islands. This online service provides an automated notification about: 

changes in the trip timetable due to weather conditions, service diversion from Cirkewwa 

to San Maison or any unforeseen circumstance; the recommencement of service following 

a cancellation; reminders about seasonal timetable change; information about promotional 

schemes and travel incentives; and events happening in Gozo. 


74. International Driving 

Licence Permit 

This e-service allows citizens to apply for an international driving licence permit to be able to 

drive in countries outside the European Union. 

75. Road Licences The e-Registration website enables registered car owners to renew their licenses on-line. 

Alternatively, it may be renewed through the authorised insurer or representative and a 

licence disc is issued. Prior to renewing the vehicle licence, the system provides car owners 

with details of charges due, which may include fines and CVA charges which must be settled 

as part of the renewal process. 

76. VRT Test The e-VERA website provides information on the next VRT date. Users may log into the system 

with the ID card number. They will enter the registration number of their vehicles and the 

system will automatically provide the due date for the next VRT. 

77. Vehicle Registration This e-service allows motor vehicle importers to register new vehicles; pay for the registration, 

pay road licensing dues and order number plates for a new vehicle. The vehicle details 

inputted by the car importer are transmitted to the licensing and testing directorate for 

confirmation of details. The registration plates and the registration certificate are issued and 

collected from the Malta Transport Authority, Licensing and Testing Directorate. This website 

allows importers and private car owners to acquire a personalised number plate online. It also 

contains a stand-alone online facility that calculates the registration tax and VAT for a used 

imported vehicle based on the parameters such as engine size and vehicle type. 




Car importers/Dealers 

32


Social Benefits and Grants 


78. Application for marriage The public may apply for marriage grant online. The request for a Marriage Grant has to General Public 

grant 

reach the Department of Social Security by not later than six months from the marriage 

date. 

79. Benefit Payment records The public may view their benefit payment records. General Public 

80. Benefit Claim information/ Citizens may view their benefit claim information /status. 


status 

81. Employment history Persons may view their employment history. General Public 

82. e-Services for the Elderly Senior citizens may apply for a number of services through the website. These services 

include home care help, telecare, incontinence, handyman, day centre for elderly persons, 

government homes for elderly persons, Saint Vincent de Paule residence, meals on wheels, 

telephone rebate. 

Senior Citizens 

83. e-Services for Persons with 

Special Needs 

84. e-Services for Children’s and 

Supplementary Allowances 

85. Library search of National 

Commission for the 

Promotion of Men and 

Women 

86. NCPE Directory of 

Professionals 

Persons with disability may apply for a number of services through the website. These 

services include home care help, telecare, incontinence, handyman, meals on wheels, 

telephone rebate, centres for persons with disabilities. 

Parents or carers may apply for children’s and supplementary allowance online. An SMS or 

e-mail notification will be sent to the applicants when payment is affected. 

The public may conduct a library search by book title and author. 

Citizens may access the NCPE Directory of Professionals. 

Persons with Special 

Needs 

Parents, Carers 



87. Medical certificate records Persons may view their medical records. General Public 

88. Social Security 

Citizens may view their social security contribution records. 


contributions 

33


Taxes and Customs 


89. Corporate e-Tax Services Tax practitioners on behalf of their corporate clients may: 

• File Income Tax returns and Financial Statements, 

• Submit Provisional Tax Reduction forms, 

• Access their clients’ accounts to confirm payments and tax statements, 

• Access their clients’ tax return submission status. 

• Employers who employ thirty (30) or more employees may submit FSS end of year 

records electronically. 

Notaries may register the transfer of immovable property using the online DDT1 statutory 

form. 

90. e-Customs The e-Customs site allows businesses to make online declaration of imports and exports, 

view a vessel’s manifest and the load details of a ship or aircraft. Businesses need to be 

officially registered with the Customs and Excise department to use this service. 

91. Online VAT Return The VAT e-services allow VAT Returns to be submitted online. Notes are available to assist 

the user in filling in the VAT Return. Through the website, taxpayers may register to start 

receiving reminders via SMS and/or email regarding the deadline for submission of the VAT 

Return. 

92. Personal Tax Return Individual taxpayers may submit their Income Tax Return, view their Tax Statements, 

Income Tax Return Status and to make Income Tax Payments over the Internet. 


Employed 


Employed 


Employed 


93. VAT Online Statement This facility allows the citizen to view VAT Statements for specific tax periods. Businesses/Self- 

Employed 

934. VAT Forms On-line A number of VAT online forms are available. These include forms for the Registration of VAT, 

ordering of fiscal receipt books, change of register, request for reactivation, reprint of VAT 

certificate and partnership registration. 

95. VAT Payments and 

Due Dates 

This service provides the facility to the public to check VAT Payments and due dates. 

Through the website, taxpayers may register to start receiving reminders via SMS and/or 

email regarding the deadline for submission of the VAT Return. 


Employed 


Employed 

34


Travelling and Tourism 


96. e-Passports This service provides the facility to the public to check VAT Payments and due dates. 

Through the website, taxpayers may register to start receiving reminders via SMS and/or 

email regarding the deadline for submission of the VAT Return. 

97. Gozo Channel SMS 

Notification 

The Gozo Channel Company Ltd provides various services to passengers traveling to and 

from the Maltese Islands. This online service provides an automated notification about: 

changes in the trip timetable due to weather conditions, service diversion from Cirkewwa 

to San Maison or any unforeseen circumstance; the recommencement of service following 

a cancellation; reminders about seasonal timetable change; information about promotional 

schemes and travel incentives; and events happening in Gozo. 

98. Visit Malta Visit Malta contains useful information on the Maltese Islands. It also provides other 

services amongst which include an interactive map of the Maltese Islands, Webcams and 

e-Cards. 

99. European Consumer Centre The European Consumer Centre service provides information and assistance to citizens 

when purchasing goods or services from another EU Member State 

Maltese citizens 




35


notes 

36


IMPORTANT Contact Details and OPENING HOURS: 

The e-ID Offices: 

Evans Building (entrance through Merchants Street) 

Valletta, VLT 2000 


Wednesday 

Saturday: 

St. Francis Square, 

Rabat, Gozo VCT 2000 

8 a.m. to 2 p.m. 

8 a.m. to 2 p.m. and 3 p.m. to 6 p.m. 

8 a.m. to 11 a.m. 

Monday to Friday 7.45 a.m. to 11.30 a.m. and 1.30 p.m. to 

4 p.m. 

(the office is only open in afternoons between 1st September and 

15th June) 

Saturday 

7.30 a.m. to 11 a.m. 

Helpdesk on e-Government Services: 

Help about the use of specific e-Government 

services may be obtained from the respective Service 

Provider. Contact details of all Ministries 

and Departments is available from: 

http://www.gov.mt/contactsministry.asp?I=2 

Helpdesk on e-ID 

Telephone numbers: 21226627 / 21226628 

Email Address: info@mygov.mt (please quote your 

ID Card Number when submitting an email to the 

e-ID Office) 

mygov.mt 

37

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