About Walter Reed Army Medical Center - DCMilitary.com

CONTENTS 

Welcome to Walter Reed is an authorized publication for members of Walter Reed 

Army Medical Center. It is printed by Comprint Military Publications of 

Gaithersburg, Md., a private firm in no way connected with the Department of 

the Army, under exclusive written contract with the Walter Reed Army Medical 

Center Public Affairs Office. Comprint Military Publications is responsible for 

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Defense, Department of the Army or Walter Reed Army Medical Center. 

The appearance of advertising in this publication does not constitute endorsement by 

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Opinions expressed by the writers herein are their own and not to be considered an official expression by the 

Department of the Army. All editorial content of the guide is prepared, edited, provided and approved by the Public 

Affairs Office, Walter Reed Army Medical Center, 6900 Georgia Ave. NW, Washington, D.C. 20307-5001. Phone 

(202) 782-7177 or DSN 662-7177. 

Commanding General: 

MG Carla G. Hawley-Bowland 

Public Affairs Officer: 

Chuck Dasey 

Deputy Public Affairs Officer: 

Terry J. Goodman 

Editor: 

Bernard S. Little 

Contributing Photographers: 

Adam Skoczylas 

Roger J. Mommaerts Jr. 

Craig Coleman 

Kristin Ellis 

Sharon Taylor-Conway 

John R. Chew 

Sean Brennan 

Bernard S. Little 

Michael Dukes 

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Contents ......................................................................1 

Major Walter Reed 1851-1902 ....................................2 

100 Years of War Care ...............................................3 

North Atlantic Regional Medical Command ................4 

Walter Reed Health Care System................................5 

Base Realignment and Closure ..................................6 

Principle of Shared Vision Embraced ..........................7 

Main Installation ...........................................................8 

Walter Reed at War......................................................9 

Patient Care, Health Care..........................................11 

Patient Administration Directorate..............................22 

Clinical Education and Research...............................23 

Other Units.................................................................25 

Borden Institute..........................................................30 

Chapels ......................................................................31 

Processing In .............................................................32 

Housing ......................................................................34 

Tricare ........................................................................36 

Administrative Services..............................................36 

Recreational Services ................................................43 

Surrounding Area .......................................................49 

Metro Systems Map ...................................................60 

Telephone Directory ...................................................61 

“Home of Warior Care and So Much More” 

1

Major Walter Reed 

1851-1902 

Walter Reed Army Medical Center memorializes one of the 

most famous American physicians in history — Maj. Walter 

Reed. 

Born in Virginia to a church minister's family in 1851, Reed 

earned two medical degrees by his 20th birthday, the first from 

the University of Virginia, and the second from Bellevue 

Hospital Medical College in New York. 

In 1875, Reed applied for a commission in the Army as an 

assistant surgeon. After passing the acceptance examinations, 

he served nearly 20 years at several remote posts on the 

American frontier and also on the east coast and the southern 

states. 

Reed treated the Native American leader of the Chiricahua 

Apache-Geronimo, and other Apache internees while stationed 

in Alabama. Reed, according to his commanding officer, provided 

the Native Americans with the same treatment and care 

as all his other patients. 

Reed also delivered his own children, one of whom, Walter 

Lawrence Reed, became an Army major general and inspector 

general of the Army from 1935 to 1939. 

In 1893, the Army transferred Reed to Washington Barracks 

in Washington, D.C., and promoted him to major. He also 

became curator of the Army Medical Museum, (established in 

1862 and the predecessor to the Armed Forces Institute of 

Pathology, now located on the Walter Reed campus). Reed was 

a founding faculty member of the new Army Medical School, 

also established in 1893. He taught at Columbian College medical 

school (now George Washington University), attended lectures 

at Johns Hopkins in Baltimore, Md., and established a 

reputation as a leading physician and bacteriologist in the 

nation. He served on several important research teams, including 

the Army's typhoid board. 

In 1900, Reed served as head of the Yellow Fever Board in 

Cuba. Through this research effort, it was proved the transmission 

of yellow fever was caused by the mosquito, which led to 

the control and eradication of the disease. For this work, Reed 

became a world-renowned Army physician. 

In 1902, Reed developed appendicitis and later died from its 

effects. (Walter Reed Army Medical Center History Center) 

2 “Home of Warior Care and So Much More”

100 Years of 

Warrior Care 1909-2009 

Walter Reed Army Medical Center has a significant history 

and reputation as one of the leading military medical facilities 

in the world. The story of Walter Reed as an institution began 

at the turn of the 20th century when Army and medical officials 

determined that the hospital at Washington Barracks (later Fort 

Leslie McNair) was unsuitable for medical treatment. The hospital 

commander, Maj. William C. Borden, envisioned a new 

medical facility with a hospital, the Army Medical Museum 

(1862), the Army Medical School (1893) and the Army's medical 

library located together. 

In 1905, Borden presented his proposal before the U. S. 

Congress and one congressman dismissed it as "Borden's 

Dream." The joke has now become part of the history at Walter 

Reed. Congress did appropriate the necessary funds for the 

hospital and the Army formally named it in honor of Maj. 

Walter Reed, a close friend and colleague of Borden. 

Forty-three acres were purchased for $100,000 in 1906, and 

construction on the new hospital and other buildings began in 

1908. 

Borden's dream never fully materialized during his lifetime, 

but on May 1, 1909, the newly-designated Walter Reed U. S. 

Army General Hospital opened its doors to patients and began 

medical care. 

The original hospital building had 80-bed capacity, administrative 

offices and several wards, including a prison ward in 

the basement. In 1911, the nurses' quarters were constructed 

for a dozen female nurses. In 1917, dozens of wood structures 

were erected to manage the wounded and sick from World War 

I. The hospital and its wards had a bed capacity of 2,500. In 

fact, both World War I and World War II caused major changes, 

building phases and added more medical functions on the 

Walter Reed campus. 

In 1923, the Army moved its medical school to Walter Reed 

and also established the "Army Medical Center." Brig. Gen. 

James Glennan became the center's first commander while 

retaining command of the hospital. The command relationship 

of the commander overseeing both major entities continued 

even when on Sept. 13, 1951, the Army redesignated Walter 

Reed General Hospital as Walter Reed Army Medical Center. 

Eventually, the campus and garrison property would expand 

to 113 acres with dozens of buildings, military stores called 

"post exchanges" along with a theater, sports center and gyms, 

swimming pools, many wards and barracks for Soldiers. 

In recent times, outpatient care has become a major aspect 

especially with two Fishers Houses (1994 and 2004) and the 

Mologne House (1997) on Walter Reed's main installation that 

provide lodging for Soldiers and Families. Hundreds of thousands 

of patients have been treated at Walter Reed over the 

years. For example, in 1943 alone, 18,000 people were admitted. 

Some of the prominent patients were U.S. presidents Harry 

S. Truman, Dwight Eisenhower and Richard Nixon. General 

John Pershing lived on the third floor of the old hospital from 

1941 until 1948 when he died. Others who received treatment 

here were Generals George Marshall, Douglas MacArthur, 

Mark Clark and Norman Schwarzkopf just to name a few. 

Medical services and research were a key element with 

many important innovations and functions developed at Walter 

Reed. In 1953, the Walter Reed Army Institute of Research was 

established and located with the Army Medical School. In 

1955, the Armed Forces Institute of Pathology moved on campus 

into Bldg. 54, which is one of the few atomic bomb proof 

structures ever built. 

Perhaps the most massive construction project was the new 

hospital complex, later named after Lt. Gen. Leonard Heaton, 

former Army Surgeon General and commander of Walter Reed 

from 1951 to 1959. Known today also as the Heaton Pavilion 

(Bldg. 2), groundbreaking for the main hospital was in 1972, 

and the dedication occurred Sept. 26, 1977. To clear the way 

for the new hospital and the park ellipse area that is over the 

patient parking garage, more than 30 buildings or structures 

were demolished. 

Walter Reed has always been an institution of the future, 

offering patients the latest medical and technological advances 

in health care. As a result of the Global War on Terrorism, 

Soldier and Family care have become significant areas of concern, 

especially with outpatient services and rehabilitation of 

injured Soldiers who want to remain in the military. In past 

conflicts such serious wounds would have caused these 

Soldiers to be discharged, yet now many of them can remain 

on active duty after training and rehabilitation. In 2007, the 

Warrior Transition Brigade and the Military Advanced 

Training Center opened to make this possible. (Walter Reed 

Army Medical Center History Center) 


3

North Atlantic Regional 

Medical Command 

The commanding general of Walter Reed Army Medical 

Center also serves as commander of the North Atlantic 

Regional Medical Command, which covers 21 of the northeastern 

United States plus the District of Columbia. NARMC 

is one of the Army's six regional medical commands and is 

responsible for about 25 percent of its patient load in the 

United States. It provides leadership, planning and support for 

approximately 40 Army hospitals and clinics, which provide 

day-to-day health care in its area. The regional headquarters 

coordinates medical readiness with 200 reserve-component 

units in the region, working through 22 Army National Guard 

state area commands and six Army Reserve regional support 

commands. It also provides health-care services in support of 

reserve-component training at 12 sites in the region. As leader 

of NARMC, the Walter Reed Army Medical Center commander 

is responsible for the regional command as well as for the 

Walter Reed installation. The commander also represents 

Walter Reed in the National Capital Area Military Medical 

Consortium. 


Walter Reed 

Health Care System 

The Walter Reed Health Care System provides comprehensive 

health care for more than 150,000 Soldiers, other servicemembers, 

Family members and retirees in the National Capital 

Area. Its hub is Walter Reed Army Medical Center, the clinical 

center of gravity of American military medicine. 

The system includes 10 major treatment facilities in three 

states. 

Dewitt Army Community Hospital at Fort Belvoir, Va., 

operates major clinical sites at Fairfax and Woodbridge, Va., as 

well as Rader Army Health Clinic at Fort Myer, Va., and a clinic 

at Fort A.P. Hill, Va. 

Kimbrough Ambulatory Care Center at Fort Meade, Md., 

operates Kirk Army Health Clinic at Aberdeen Proving 

Ground, Md.; Barquist Army Health Clinic at Fort Detrick, 

Md.; and Dunham Army Health Clinic at Carlisle Barracks, Pa. 

In addition, the system provides professional control, supervision 

and support for the DiLorenzo TRICARE Clinic at the 

Pentagon. 

Since its inception in 1995, the system has grown in scope 

and in clinical integration to promote ease of access, a high 

level of continuity between primary and specialty care, and a 

special emphasis on measuring and improving the outcomes of 

care for patients with complex and high-risk disease states, 

putting patients at the center of key decisions about their care. 

Since 2000, this outcomes initiative, HEALTHeFORCES, 

has measurably improved the wellness and daily lives of 

patients with such conditions as diabetes, high blood pressure, 

and chronic pulmonary disease. 

The system's staff of 6,000 includes more than 600 Army 

physicians. Half of them are in training in more than 40 graduate 

medical specialty programs. Walter Reed trains the majority 

of the Army's physician subspecialists. In addition, it conducts 

training for many nursing and enlisted medical specialties. 

Its status as a worldwide referral center for patients with 

the most complex and challenging illnesses supports the high 

quality of its educational missions, and sustains the capabilities 

of its clinical staff. 

The Walter Reed Health Care System is also the Army's 

leading center of clinical research and innovation, attracting 

annual research support for such efforts as prostate disease 

research, coronary artery disease reversal, comprehensive 

breast care, therapy of traumatic brain injury, amputee care and 

limb salvage, advanced diabetes management, technical 

advances in robotic surgery, nursing care delivery, evaluation 

of balance disorders, telemedicine, treatment of chronic viral 

hepatitis, and many other programs. 


5

Base Realignment 

and Closure 

The Walter Reed Army Medical Center was affected by the 

Base Realignment and Closure (BRAC) 2005 legislation. 

Walter Reed Army Medical Center was directed to realign by 

relocating tertiary medical services to National Naval Medical 

Center, Bethesda, Md., and establishing it as the Walter Reed 

National Military Medical Center. Additionally, it was directed 

to relocate all non-tertiary patient care functions to a new 

community hospital at Fort Belvoir, Va. As a result of these 

two actions, the Walter Reed Army Medical Center will close 

the main post no later than Sept. 15, 2011. Unlike most base 

realignment and Closures, Walter Reed Army Medical Center 

will not be able to decrease the mission until construction is 

complete at the gaining installation and becomes fully operational 

as a medical treatment facility. 

The Walter Reed Army Medical Center community has 

established three offices to carry out these actions: The 

Medical Center Office of Integration, the Medical Center 

Office of Transition, and the Garrison Base Realignment and 

Closure Office. 

The Garrison BRAC Office is responsible for completing 

those actions that lead to closing the main post and properly 

conveying the real property. The BRAC Office assists all mission 

partners in ceasing their respective services and moving 

off the installation. 


Principles of shared 

vision embraced 

In August 2005, the military medical flag 

leaders in the National Capital Area 

(NCA) issued a shared vision of integration 

between National Naval 

Medical Center (NNMC) in Bethesda, 

Md., and Walter Reed Army Medical 

Center (WRAMC). "We envision one 

unified National Capital Area (NCA) military 

health care system," the leaders said. 

Jointly staffed inpatient campuses at Walter Reed National 

Military Medical Center (WRNMMC) at Bethesda (North) and 

Fort Belvoir, Va., (South) will provide high quality, efficient 

and convenient care for beneficiaries when the facilities open 

in 2010 (at Fort Belvoir) and 2011 (at Bethesda). 

The WRNMMC will serve as a world class academic medical 

center focused on highest quality tertiary care, Graduate 

Medical Education, and clinical research while serving as a 

worldwide military referral center. The Fort Belvoir community 

hospital will be the major satellite teaching hospital. Both 

campuses will be sized to provide health care at the closest 

facility to the beneficiary whenever clinically appropriate. 

The last few years have presented many integration challenges 

to NNMC and WRAMC, but the shared vision on integration 

holds strong. The principles of the shared vision have 

guided the staffs at NNMC and WRAMC through the Program 

for Design process in 2006, and provided the needed framework 

for the architects during the design plans ("charettes") 

conducted in February and March 2007 for the new community 

hospital at Fort Belvoir and the new WRNMMC, respectively. 

During the same period, there have been changes in leadership 

at multiple facilities, but all continue to embrace and promote 

the principles outlined in the original shared vision. 

WRNMMC will be a world, class academic facility focused 

on the highest quality care, graduate health professional education 

and clinical research. Given that it is critical to the entire 

integrated NCA health care system, Medical Centers 

(MEDCENs) integration remains a major focus for NCA military 

medical facilities. 

Successful integration will contribute immeasurably to an 

integrated health care system in the NCA that is unsurpassed in 

quality and relevant to NCA valued beneficiaries. The integration 

of the Medical Centers will not occur in a vacuum. A parallel 

process of integration with critical links must occur 

between the MEDCENs and the NCA to attain the goal of an 

integrated health care system. 

Health care services, readiness, GME (graduate medical 

education) and research are four very vital concepts that link 

the integration of the MEDCENs with the NCA. The involvement 

of the Uniformed Services University and Air Force medicine 

to the entire NCA integration effort is also critical and 

ongoing. 

In order to be successful with the integration process, all 

military medical facilities in the NCA must continue to provide 

the services and perform the functions that they do best: care 

of the Global War on Terrorism wounded heroes and patient 

and Family-centered care. 

Warrior Care has challenged both facilities to meet the 

evolving demands of providing care for traumatic brain 

injured, amputee, complex psychiatric patients, and polytrauma 

patients and their Families. NNMC and WRAMC are at the 

forefront in these areas. 

The care of servicemembers injured during the defense of 

the nation has been and will always be the mission of NNMC 

and WRAMC and is a crucial part of their vision as they integrate. 

Incorporation of Family-centered care into this new paradigm 

is vitally important to the success at National Naval's and 

Walter Reed's integration. Both will continue to provide 

quality primary and specialty care to all of their beneficiaries 

in a patient and Family-centered environment. 

The Department of Defense has counted on WRAMC and 

NNMC for their comprehensive health care needs. The centers 

have met this challenge and must continue to meet it as they 

move forward. 

The vision of the integration must be converted into an executable 

plan. As NNMC and WRAMC maneuver through this 

very complicated process, they must evolve to meet both NCA 

and MEDCEN integration challenges. 

These are truly exciting times and the realization of 

WRAMC/NNMC shared vision for the new WRNMMC as a 

world-class academic facility focused on the highest quality 

care, graduate health professional education and research 

requires continued support and enthusiasm. 

The goal of an integrated health care system depends on the 

successful, collaborative efforts of the Medical Centers and the 

NCA as the transition moves forward together. Both facilities 

must remember the qualities, traditions and reputations of 

great service that made NNMC and WRAMC the icons of 

excellence they are today and capitalize on them as they move 

forward with integration. 


7

Main Installation 

The main campus of Walter Reed is in a residential area of 

northwest Washington between Rock Creek Park and Georgia 

Avenue near the Maryland-D.C. boundary. All patient-care 

activities, as well as most administrative services, are on the 

main installation. 

Walter Reed's grounds and architecture impress visitors. 

More than a thousand trees lead past colorful gardens. During 

the summer months, roses bloom in the Rose Garden next to 

Abrams Hall, barracks for Warriors in Transition. 

Most of the original buildings at Walter Reed are brick 

structures of Georgian Revival architecture set among wide 

lawns, winding roads and gardens. Before the opening of the 

current hospital building (the Heaton Pavilion Bldg. 2, ), only 

two temporary buildings and the Armed Forces Institute of 

Pathology departed from the early American theme. But the 

main medical center building and Abrams Hall are modern in 

design and concept. 

In the circle of the Hoff Memorial Fountain at the originalhospital 

entrance, Bldg. 1, a collection of flowers varies with 

the season. 

The stately Memorial Chapel, dedicated in 1931, joins the 

hospital chapel in providing for the religious needs of all faiths 

at Walter Reed. 


Walter Reed at War 

Walter Reed supports the Department of Defense in 

wartime, both by caring for ill or injured service members who 

are evacuated to the medical center for specialty treatment and 

by sending its own staff members into harm's way. 

More than 600 Walter Reed Soldiers deployed to Operation 

Iraqi Freedom since 2003, staffing a variety of combat support 

hospitals in Iraq and Kuwait. To fill vacancies Walter Reed 

staff members created at the medical center when they deploy, 

the Army mobilizes Army Reservists onto active duty and 

assigned them to work at the medical center. 

Meanwhile, the hospital staff began caring for service members 

from both theaters of war operations shortly after combat 

began in March 2003. Walter Reed has treated more than 

10,000 wounded, ill or injured patients from both operations. 

A major portion of Walter Reed's resources in treating battlefield 

casualties in the 21st century has been devoted to caring 

for amputees. In 2002, Congress appropriated funds specifically 

for an amputee care center at Walter Reed because of a 

high number of such casualties expected from Operation 

Enduring Freedom. 

Planning began in September 2003 for a separate building on 

the Walter Reed campus to bring together all amputee care 

capabilities, including occupational and physical therapy, social 

work, psychiatry, nursing, Department of Veterans Affairs 

counseling and other specialties. Four years later, the Military 

Advanced Training Center, a state-of-the-art facility in the treatment 

and rehabilitation, opened its doors in September 2007. 

This facility offers comprehensive treatment incorporating 

some of the most advanced therapeutic and prosthetic techniques 

in the world. The center's goal is to return amputee 

patients to the highest functional levels possible. Walter Reed 

has treated 663 service members who lost one or more limbs 

during Operations Iraqi Freedom or Enduring Freedom, or 

80 percent of all amputee patients from both theaters. 

Warrior Transition Brigade 

The Warrior Transition Brigade (WTB) was activated 

April 25, 2007. The WTB is the first Warrior Transition 

Unit established by the Army to provide command and control, 

primary care, and case management support for severely 

wounded, ill, or injured Soldiers. The WTB consists of three 

Warrior Transition Companies - Able Troop, Battle Company, 

and Chosen Battery. 

The mission of the Warrior Transition Brigade is to provide 

command and control, primary care, and case management for 

Warriors in Transition to establish the conditions for their healing 

and to promote their timely return to the force or transition 

to a productive civilian life. 

The Warrior Transition Brigade is dedicated to assisting 

Warriors in Transition accomplish their mission, which is to 

heal. Warriors are assigned a Triad of Warrior Care, which 

includes a primary care manager a doctor, a registered nurse case 


9

manager, and a squad leader. The Triad works together to 

develop a Comprehensive Transition Plan for each Warrior, 

which includes a plan for their medical care as well as participation 

in a work, education, or other cognitive development 

program. 

The Triad coordinates with medical specialties as well as 

other agencies (such as social workers, Army Wounded 

Warrior Program, federal recovery coordinators, Veterans 

Affairs, and others) to provide Warriors with support and education 

in the medical transition process. 

The primary care manager a licensed independent provider 

(physician, nurse practitioner, or physicians assistant) is the 

sole provider for the Warrior in Transition. The primary care 

manager develops an individual comprehensive treatment plan 

for the Warrior, diagnoses and treats a range of health concerns 

and coordinates care for preventive, primary and specialty 

health care services. 

The nurse case manager is a registered nurse who facilitates 

all medical care for the Warrior. The case manager promotes 

communication, collaboration and coordination in order to 

provide focused care by working with the Warrior, Family 

members, providers (primary care and specialists), the 

Physical Evaluation Board Liaison Officer (PEBLO), social 

worker, and the chain of command. The nurse case manager 

coordinates all appointments and consults for the Warrior in 

Transition. The Nurse Case Manager is also a key link to other 

systems such as Veterans Affairs and the Physical Disability 

Evaluation System. 

The squad leader is an experienced noncommissioned officer 

who serves as the first line supervisor for the Warrior in 

Transition. The squad leader facilitates all administrative matters 

for the Warrior and the Warrior's Family. The squad leader 

ensures accountability for each Warrior in Transition, enforces 

military standards, ensures appropriate living conditions, and 

ensures Warrior compliance with the Comprehensive 

Transition Plan. 

Upon transition from inpatient to outpatient, Warriors inprocess 

to their individual company with the assistance of their 

Squad Leader. Warriors are individually counseled by their 

Squad Leader and others at various stages in their transition to 

ensure they understand their plan of care and their status in the 

process. Warriors participate in a series of briefings and classes 

that will, along with their counseling sessions and appointments, 

ensure they have as much information as possible about 

the transition process, their medical care, and their benefits. 

Some Warriors can expect to be referred to the Army 

Physical Disability Evaluation System to go before an Medical 

Evaluation Board (MEB) and/or a Physical Evaluation Board 

(PEB) at some point during their transition process. Whether or 

not they go through an MEB or PEB, their Triad will assist 

them in the transition process back to active duty or on to a 

productive civilian life. 

Warrior Clinic 

The Warrior Clinic, Located in Heaton Pavilion, Bldg. 2, 

provides primary care services, for acute care, minor illnesses, 

pain management, physical exams, wellness exams, and medication 

education for Warriors in Transition assigned to the 

Warrior Transition Brigade. 

Each company in the Warrior Transition Brigade has one 

primary care manager in the Warrior Clinic dedicated to providing 

a comprehensive treatment plan for each Warrior in 

Transition. The primary care managers, with the support of the 

other clinic staff, coordinate for all the medical care needs of 

all Warriors in Transition who are assigned or attached to the 

Warrior Transition Brigade. 


Patient Care, Health Care 

Military physicians who are nationally recognized for their 

skill, training and experience lead Walter Reed's departments and 

services. The medical center is accredited by the Joint 

Commission, College of American Pathologists, and American 

Society of Health Systems Pharmacists. It is an institutional 

member of the American Hospital Association. 

Walter Reed is a gateway to the world for medical care. Heads 

of state and senior government officials of the United States and 

many foreign nations are among our patients. 

Every aspect of the hospital's day-to-day operations has been 

designed with the patient's welfare and comfort in mind, from 

centralized nursing units to the fully landscaped courtyards on the 

upper floors. Teams of registered nurses and paraprofessionals 

provide each patient with individual attention from admission to 

discharge. 

Levels of care at the medical center range from surgical, medical, 

and pediatric intensive care units; through acute-care wards 

and rehabilitation units; to ambulatory surgery and a short-stay 

ward for patients who need less than 24 hours of hospitalization. 

In Walter Reed's operating rooms, surgical teams perform 

about 1,000 operations each month, from routine same-day 

cases to open-heart surgery, organ transplants, total joint 

replacements, and artery and vein repairs. 

The hospital's own central pharmacy provides outpatient 

and inpatient medications with each dose prepared, packaged 

and labeled separately. The pharmacy fills approximately 

2,000 prescriptions a day. 

Most outpatient clinics are conveniently located on the first 

three floors of the medical center, near the 1,000-car underground 

parking garage. Operating rooms, anesthesia services 

and intensive-care units are on the fourth floor, while other 

wards and some specialty clinics are on the fifth through seventh 

floors. 

Walter Reed's clinics provide treatment for active-duty servicemembers, 

Family members, retirees and their Family 

members. 


11

Clinical Departments and Services 

Department of Allergy and Immunology 

The Allergy-Immunology Department includes five services 

and a Department of Defense/Centers for Disease Control 

Center of Excellence: 

• The Allergy, Asthma and Immunization Clinical Service 

evaluates and treats patients of all ages with allergic and 

immunologic disorders, and provides adult immunization services 

and travel immunization for all ages. 

• Allergy-Immunology Fellowship Training Program. 

• Clinical Laboratory Immunology Fellowship Training 

Program. 

• The Tri-service U.S. Army Centralized Allergen Extract 

Laboratory provides allergen extract vaccines for allergic 

patients worldwide. The lab's nationally recognized aerobiological 

sampling center prepares pollen and mold spore reports 

for local and national surveillance surveys and media networks. 

• The Tri-service Immunization-Allergy Technician Course 

provides enlisted medics and nurses from all branches of the 

Department of Defense with comprehensive training in immunization 

and allergy specialty treatment and patient care. 

• The Vaccine Healthcare Center Network, in collaboration 

with the Centers for Disease Control and Prevention's National 

Immunization Program, develops comprehensive clinical services 

for vaccine safety surveillance, improved reporting of vaccine 

adverse events, and immunization health care. It also 

develops and implements educational outreach and continuous 

performance improvement programs. 

Department of Medicine 

Cardiology Service 

The Cardiology Service provides diagnostic and therapeutic 

services to infants, children and adults with suspected and 

known heart disease. The Cardiology Clinic also performs 

electrocardiograms, treadmill tests, echocardiograms, Doppler 

studies and other diagnostic procedures. The Coronary Care 

Unit has the most modern monitoring systems available. It 

treats cardiac inpatients, while the Cardiac Short-Stay 

Observation Clinic manages the care of recovery patients who 

undergo outpatient procedures. 

Three computerized, digital cardiac catheterization laboratories 

diagnose cardiac disease at all age levels. The most fre- 


quent diagnostic procedure is coronary arteriography. The laboratories 

also perform interventional procedures, such as coronary 

angioplasty, balloon valvuloplasty, directional atherectomy, 

rotational atherectomy, intravascular stent placement, permanent 

pacemaker implantation, and radio frequency catheter 

ablation. 

The Cardiology Service's Coronary Artery Disease Reversal 

Program, or CADRe, provides comprehensive cardiovascular 

risk factor modification to adults with known coronary artery 

disease or those at risk for developing the disease. A clinical 

team of cardiologists, nurse practitioners, exercise physiologists, 

dietitians, clinical psychologists, and stress management 

instructors supervises all aspects of the program. 

Endocrinology Service 

The Endocrinology Diabetes and Metabolism Service provides 

expert care to patients with disorders of the thyroid, pituitary 

and adrenal glands and to patients with diabetes, as well 

as reproductive and lipid disorders. It also offers an American 

Diabetes Association-certified patient education program, 

bone mineral densitometry, and fine needle aspiration biopsies 

of the thyroid. It is the sole endocrinology fellowship-training 

program for the Army. 

The Diabetes Institute, a section of the Endocrinology 

Service, enhances medical care to patients with diabetes. It 

integrates primary care providers and specialists of the system 

into a disease management team that permits the highest quality 

of care and education for patients with diabetes mellitus so 

they will have measurably better outcomes. Physicians, diabetes 

educators with expertise in managing diabetes, and 

endocrine nurse practitioners throughout the Walter Reed 

Health Care System carry out this program. 

General Internal Medicine Service 

The Walter Reed General Internal Medicine Service provides 

a broad scope of inpatient and outpatient care to adult 

military beneficiaries through the General Internal Medicine 

Primary Care Clinics, Medical Evaluation and Treatment Unit, 

Wellness Services, Optometry Service, inpatient Consult 

Service, and the inpatient Medicine Ward. The General 

Internal Medicine Clinics constitute the adult primary care portal 

of the Walter Reed Family Health Center and the enrollment 

site at Walter Reed for TRICARE Prime adults. 

In addition to its quality patient care, the General Internal 

Medicine Service has a major academic focus. It supports the 

largest internal medicine training program in the Department 

of Defense, and its staff concentrates on disease prevention and 

improving health-care outcomes of high-risk patients. Many of 

its physicians perform clinical research projects, and all are 

involved in both medical-student and internal-medicine resident 

education. 

Hematology-Oncology Service 

The Hematology-Oncology Service provides care to adults 

with cancer, blood diseases, or both. It is multidisciplinary and 

is composed of staff hematologist-oncologists, hematologyoncology 

fellows, nurse practitioners, nurses, pharmacists, laboratory 

staff, a nutritionist, a case manager and a social worker. 

The service participates in major research projects through 

the Center for the Development of Oncologic Drugs and 

Therapeutics and as a principle member of Cancer and 

Leukemia Group B, a national cooperative oncology group. 

The service is divided into an outpatient clinic, outpatient 

chemotherapy section, research section and an inpatient unit. 

The inpatient unit cares for patients with all types of malignancies 

and is the home of the Army's only Blood Stem Cell 

Transplant Service, a fully accredited autologous transplant 

program. 

Infectious Disease Service 

The Infectious Disease Service sees adult inpatients and outpatients 

through referral. The Infectious Disease Clinic treats 

outpatients for conditions such as unexplained fever, Lyme disease, 

hepatitis, tuberculosis, HIV or AIDS, syphilis, and other 

sexually transmitted diseases. The clinic also advises travelers 

to foreign countries regarding immunizations and other protective 

measures to prevent infection. Walter Reed is a Center of 

Excellence for the treatment of leishmaniasis, a parasitic infection 

acquired during foreign travel and military deployments. 

The service treats inpatients hospitalized for serious conditions 

such as pneumonia, meningitis, bone and joint infections, 

tuberculosis, infections of the kidney and bladder, heart and 

blood infections and encephalitis including West Nile Virus 

infection. It also provides expertise regarding the prevention 

and treatment of infections caused by biowarfare agents such 

as smallpox and anthrax. Infectious Disease Service works 

closely with Infection Control and Preventive Medicine to 

minimize the spread of disease to patients and staff. 

Nephrology Service 

The Nephrology Service consists of a multidisciplinary 

team of physicians, nurses, and medical support personnel who 

provide diagnosis and treatment of kidney diseases. Our services 

include dialysis, kidney biopsy, transplantation management, 

and a teaching clinic for patients approaching chronic 

dialysis. Nephrology Service also has the only Army training 

program for physician specialists in kidney disease. 


13

Pulmonary and Critical Care Medicine Service 

The Pulmonary and Critical Care Medicine Service provides 

patients with the most modern care in adult respiratory 

diseases, sleep disorders, and intensive care medicine. The 

service is part of the National Capital Consortium P&CCM 

Fellowship Program, teaching internists how to become outstanding 

subspecialists. Our staff includes board certified pulmonologists 

and intensivists, nurse practitioners, and respiratory 

therapists. Many are award-winning educators and nationally 

recognized researchers. 

The Pulmonary Disease Service treats a wide variety of 

breathing disorders for both inpatients and outpatients, including 

chronic obstructive lung disease, asthma, vocal cord dysfunction, 

lung cancer, sarcoidosis, sleep disorders, tuberculosis 

and interstitial lung disease. The service provides pulmonary 

function, cardiopulmonary exercise, and bronchoprovocation 

testing; bronchoscopy; and pulmonary health education. 

The Sleep Disorders Center provides comprehensive diagnostic 

testing and treatment for the full range of sleep disorders. 

P&CCM physicians provide care for critically ill patients 

in the Medical Intensive Care Unit with a wide variety of disorders 

including respiratory failure, gastrointestinal bleeding, 

chest pain, stroke, myocardial infarction and overwhelming 

infections. 

The Department of Neurology provides the most modern 

diagnosis and management for patients with disorders affecting 

the brain, spinal cord, peripheral nerves and muscles. The 

board-certified staff of adult and child neurologists provides 

outpatient and inpatient care for all ages of patients, including 

subspecialty services for epilepsy, headaches and migraine; 

Parkinson's disease; neuro-ophthalmologic disorders; neuromuscular 

diseases, dementia and other neurobehavioral disorders; 

traumatic head injury, and inpatient neurointensive care. 

Locations include the Adult Neurology Clinic, the Defense 

Headache Center, Diagnostic Neurophysiology Clinic, 

National Capital Area Inpatient Neurology Ward and the NCA 

Child & Adolescent Neurology Clinic. 

The department also educates physicians as residents and 

fellows to become military neurologists and neurology subspecialists, 

teaches neurologic medicine to Uniformed Services 

University of the Health Sciences medical students, and conducts 

a wide variety of clinical research projects. 

The department joins with other WRAMC activities to provide 

some services that either are not available elsewhere in 

the Department of Defense or are more highly capable than at 

other sites. These include epilepsy surgery (cerebral surgery 

and vagus nerve stimulator implantation), comprehensive 

headache management, and neuromuscular disorder (botulinum 

toxin, or botox) treatment. The multicenter Defense & 

Veterans Head Injury Program is centered in the Walter Reed 

Department of Neurology. 

Rheumatology Service 

Walter Reed rheumatologists treat more than 100 types of 

diseases, including rheumatoid arthritis, osteoarthritis, gout, 

lupus, back pain, osteoporosis, fibromyalgia, and various types 

of tendinitis. Rheumatologists are internal medicine physicians 

with specific training and experience in diagnosing and treating 

arthritis; other diseases of the joints, muscles and bones; 

and inflammatory conditions of other body parts associated 

with immune-system abnormalities. 

Rheumatology staff has broad experience in caring for 

patients with all categories of rheumatic disease and is well 

known for doing the medical detective work necessary to discover 

causes of pain and swelling often associated with 

immune system abnormalities. As leaders in the field, Walter 

Reed's rheumatologists understand the importance of determining 

the source of patients' musculoskeletal and immune 

problems, allowing effective therapy to begin early in the 

course of their disease. 

Department of Neurology 

Department of Nursing 

Nursing at Walter Reed comprises approximately 1,500 staff 

members who work in the 15 inpatient nursing units and more 

than 30 outpatient clinics. Walter Reed nursing provides a continuum 

of care, in both inpatient and outpatient settings, to 

service members, retirees, and families. Nursing staff includes 

both military and civilian registered nurses, licensed practical 

nurses and assistive personnel. 


The Perioperative Nursing Section includes the Operating 

Room nurses and technicians and Central MateriEl Service 

that support more than 14 surgical specialties, including cardiothoracic 

surgery, organ transplantation, neurosurgery, and 

total joint surgery. The OR incorporates new technologies that 

include telemedicine and robotic surgery. 

The Critical Care Nursing Section, the largest critical care 

setting in the Army Medical Department, includes three specialty 

intensive care units and three step-down units. The section 

delivers such highly specialized care as acute and chronic 

hemodialysis, pediatric intensive care, post-operative cardiothoracic 

surgery care, mechanical ventilation, cardiac and 

intracranial pressure monitoring, and post-anesthesia care. 

The Ambulatory Nursing Section offers outpatient services 

in nearly 30 specialty clinics and the Emergency Department. 

Specialty clinics include allergy-immunology, pulmonary, cardiology, 

plastic surgery, otolaryngology, and orthopedics. 

Nurses in many clinics conduct programs in collaboration with 

their physician counterparts, such as the HIV Antiretroviral 

Medication Adherence Program within the Infectious Disease 

Clinic. 

The Surgical Neuroscience Nursing Section hosts the 

Amputee Center of Excellence for the care of patients who 

have undergone amputations. This section also cares for 

patients with traumatic brain injury, general surgery, vascular 

surgery, transplanted organs, orthopedic injuries, multiple trauma, 

plastic surgery, and total joint replacements. The staff also 

cares for pre-operative and outpatient surgery patients and outpatients 

requiring infusions or transfusions of various medications 

and blood or blood products. 

The Medical Psychiatric Nursing Section includes four distinctive 

wards: General Medicine, Oncology/Hematology, 

Eisenhower Executive Nursing Suite, and Psychiatry. A new 

addition in 2003 was the intensive outpatient psychiatric day 

program. The Oncology Ward serves as the Army-wide referral 

center for cancer care and for stem cell transplantation services. 

The Pediatric Section serves the largest pediatric ward in the 

Army. It also includes Walter Reed nursing care in the pediatric 

specialty and general outpatient clinics, such as pediatric 

hematology and oncology and pediatric sedation. 

The Infection Control Section conducts active disease and 

infection surveillance within the medical center. This section 

takes the lead in preventing infections associated with health 

care and provides consultation and education to all staff members 

to maintain a safe and healthy working environment. 

Nursing Performance Improvement activities improve the 

quality of patient care and develop professional nursing practice 

at Walter Reed while supporting the organizational vision 

of being the preeminent military health care facility in the 

nation. Nursing PI works closely with the Walter Reed 

Performance Improvement Office to ensure that issues in 

patient care are evaluated thoroughly to prevent recurrence and 

improve care to our patients. 

Department of Obstetrics and Gynecology 

The Department of Obstetrics and Gynecology includes 

four divisions: 

• The Division of Gynecology provides general gynecological 

surgical services in addition to outpatient specialty and 

preventive medicine services. Our staff physicians are all 

skilled in traditional surgical procedures as well as the newer, 

minimally invasive techniques such as laser surgery, 

laparoscopy and hysteroscopy. Many of these procedures are 

performed as same-day surgery, meaning most patients will not 

require hospital admission. All of the Gynecology staff is 

board certified or eligible in the specialty of Obstetrics and 

Gynecology. The WRAMC Gynecology Clinic provides both 

primary gynecologic health care and specialty gynecology 

referral services. Additionally, we provide outpatient obstetrical 

care for patients, with inpatient delivery at the National 

Naval Medical Center in Bethesda. Patients can have their outpatient 

care from either one of the staff obstetrician-gynecologists 

or a certified nurse midwife. The goal is to have our 

patients followed by a single provider for the duration of their 

outpatient obstetrical care. 

• The Division of Gynecologic Oncology provides complete, 

comprehensive, and current care to our patients with 

gynecologic malignancies. Walter Reed's Division of 

Gynecologic Oncology is a founding member of the 

Gynecologic Oncology Group, a multi-institutional cooperative 

cancer treatment group dedicated to the study and treatment 

of gynecologic malignancies sponsored by the National 

Cancer Institute. Walter Reed's Division of Gynecologic 

Oncology offers more than 80 clinical and basic-science-related 

research protocols. Because of our outstanding research and 

outcomes driven patient care, the division is recognized 

nationally as a Center of Excellence in Gynecologic Oncology. 

• The Division of Reproductive Endocrinology and 

Infertility diagnoses and treats pituitary prolactinomas, hypothalamic 

disease, hypothyroidism, primary and secondary 

amenorrhea, osteoporosis, insulin resistance, menopause, menstrual 

disorders, dysfunctional uterine bleeding, polycystic 

ovary syndrome, pelvic pain, hirsutism and contraception. The 

division provides the full range of diagnostic and therapeutic 

protocols for female and male infertility. Surgical therapy 

includes laparoscopic and open tubal anastomosis, laparoscopic 

treatment of ovarian, tubal and pelvic disease, myomectomy, 

and hysteroscopic management of uterine disease. With co- 


15

payment through the ART Institute of Washington at Walter 

Reed, active duty couples receive treatment with cutting-edge 

technology such as in-vitro fertilization, intracytoplasmic 

sperm injection, and assisted hatching. Pregnancy rates are 

consistently in the top 10 percent nationally. 

• The Division of Female Pelvic Medicine and 

Reconstructive Surgery provides complete diagnostics and 

comprehensive conservative and surgical therapy to patients 

with pelvic floor dysfunction. Pelvic floor dysfunction 

includes urinary incontinence and voiding dysfunction, fecal 

incontinence and defecatory dysfunction, pelvic organ prolapse, 

sexual dysfunction and pelvic pain. We offer minimally 

invasive approaches as well as standard vaginal and abdominal 

approaches to pelvic floor reconstruction. The division also 

provides expertise in pelvic floor neurophysiology and offers 

comprehensive electrodiagnostic testing of the pelvis. A dedicated 

pelvic floor physical therapist is available to help manage 

pelvic floor disorders. 

Department of Orthopaedics and Rehabilitation 

The Department of Orthopaedics and Rehabilitation provides 

comprehensive musculoskeletal care to more than 

250,000 beneficiaries. The department offers clinical medicine 

and orthopaedic surgery, educates and trains future health care 

providers for the military, and conducts research that furthers 

the world's understanding of musculoskeletal medicine and 

surgery. It has its own Orthotic and Prosthetic Laboratory that 

constructs artificial limbs and braces by prescription. 

The department comprises four services: 

• The Orthopaedic Surgery Service offers initial and followup 

care in the General Orthopaedic Clinic and sub-specialized 

care and surgery by board-certified orthopaedic surgeons in 

eight other specialties that include foot and ankle, hand surgery, 

oncology, pediatrics, shoulder, spine, sports medicine and 

total joint replacement. Walter Reed is the orthopaedic surgery 

tertiary referral center for the East Coast and Europe. 

• The Physical Medicine and Rehabilitation Service provides 

care through a multi-disciplinary team approach that 

includes nursing, social work, speech therapy and psychiatry. 

Conditions commonly treated include back and neck pain, 

sports injuries and musculoskeletal disorders, stroke, chronic 

pain conditions, limb amputations and pediatric disabilities. 

Physical Medicine and Rehabilitation takes over where other 

specialists leave off to develop comprehensive treatment plans 

to manage these difficult conditions. 

• The Occupational Therapy Service provides assessment 

and rehabilitation to maximize daily life functioning, improve 

physical and psychosocial abilities and promote health maintenance 

and injury prevention. Board certified and credentialed 

providers and neuromusculoskeletal evaluators treat patients 

with orthopaedic, neurological and psychosocial impairments. 

Occupational therapists and assistants use rehabilitation to 

train patients in activities of daily living, exercise, visualmotor 

and perceptual skills, and functional behavior activities. 

In addition, they provide adaptive equipment training and fabricate 

upper extremity orthotics to promote function and 

improve occupational performance. 

• The Physical Therapy Service consists of a team of physical 

therapists and assistants who offer comprehensive inpatient 

and outpatient care to maximize physical functioning and 

relieve pain. Board-certified specialists provide neuromusculoskeletal 

assessment, acute and chronic pain relief, and extensive 

pre-operative and post-operative rehabilitation. Specialty 

programs in geriatrics and pediatrics aim to meet the needs of 

our diverse beneficiary population. The service also offers 

classes on back care, weight loss and other wellness subjects. 

Department of Pathology and Area 

Laboratory Services 

The Department of Pathology provides a full range of medical 

laboratory services in both anatomic and clinical pathology. 

It is accredited by the College of American Pathologists 

and the American Association of Blood Banks. The various 

laboratories serve the needs of the clinical departments and 

services at Walter Reed and are a major reference-testing site 

for medical facilities throughout the North Atlantic Regional 

Medical Command. The department hosts a pathology residency 

training program, the Department of Defense fellowship in 

blood banking, the Army medical technology training program 

and a Phase II program for medical laboratory technicians. 

The Infectious Disease Laboratory is certified by the 

Centers for Disease Control and Prevention Laboratory 

Response Network at Level B with confirmatory capability for 

biothreat organisms. This laboratory is also an integral part of 

the tri-service infectious disease fellowship. 


The Blood Bank and Blood Donor Center collects and 

processes blood and blood products to support an active blood 

transfusion service. It is licensed by the Food and Drug 

Administration. The Blood Bank also serves as an integral 

component of the hospital's bone marrow transplant program 

Department of Pediatrics 

The Department of Pediatrics at Walter Reed Army Medical 

Center and its integrated partner at the National Naval Medical 

Center offer the entire range of primary care and subspecialty 

services in pediatric medicine. 

Walter Reed is the designated Center of Excellence for subspecialty 

pediatrics in the National Capital Area and offers care 

in developmental pediatrics, endocrinology, cardiology, critical 

care, hematology-oncology, gastroenterology, nutrition, 

infectious disease, nephrology, neurology, pulmonary medicine, 

and general pediatric and subspecialty surgery. 

Walter Reed's 29-bed unit is the only comprehensive pediatric 

inpatient facility in the National Capital Area. In addition, 

a four-bed Pediatric Intensive Care Unit offers the latest in critical 

care services to children. 

Department of Pharmacy 

The Department of Pharmacy at Walter Reed Army Medical 

Center provides a variety of functions for patients and the medical 

staff regarding medication therapy. The department is 

composed of the following services: Pharmacy Administration; 

Ambulatory Care Pharmacy, Acute and Critical Care 

Pharmacies, Clinical Pharmacy, Hematology-Oncology 

Pharmacy, Nuclear Pharmacy, Pharmacy Supply and Support, 

Clinical Research Pharmacy, and Pharmacy Informatics. 

Walter Reed now offers prescription refills on its Web site, 

www.wramc.army.mil, and by phone at (800) 248-6337. For 

general pharmacy information, phone (202) 782-6121 or 6122. 

The pharmacy fills approximately 55,000 outpatient prescriptions 

a month and prepares more than 30,000 intravenous 

medications monthly. Using innovative technology and staff 

resources, the department has become a leader in the military 

pharmacy community 

The department offers three accredited residency programs 

to train graduate pharmacists, many of whom request Walter 

Reed Pharmacy as their first choice as a training site. The 

department maintains affiliation agreements with several colleges 

of pharmacy, where many Walter Reed pharmacists are 

clinical adjunct faculty members. Many of the department's 

clinical pharmacists also work in expanded practice roles to 

improve medication therapies throughout the facility. 

The Department of Pharmacy is in Heaton Pavilion, Bldg. 2, 

main hospital. Both the Ambulatory Care Pharmacy and 

Pharmacy Supply and Support Services are on the first floor. 

Pharmacy Administration and Pharmacy Informatics are on the 

second floor. The Acute Care Pharmacy is on the second floor 

and Critical Care Pharmacy on the fourth floor. The Clinical 

Pharmacy Service is on the sixth floor. The Hematology- 

Oncology Pharmacy, Nuclear Pharmacy, and Clinical Research 

Pharmacy are all on the seventh floor. 

Dental Clinic 

The Hospital Dental Clinic is in Area 1-D on the first floor 

of Heaton Pavilion, Bldg. 2, (main hospital). The clinic offers 

active-duty service members a full range of diagnostic, 

consultative and restorative dental services, including comprehensive 

general dentistry, endodontics, periodontics, pedodontics, 

orthodontics, prosthodontics, and oral and maxillofacial 

surgery. 

Open Monday through Friday from 7:15 a.m. to 4:30 p.m. 

Phone (202) 782-6815. For emergencies after regular duty 

hours, call the Walter Reed Emergency Department at (202) 

782-1199 or 3927. 

Emergency and Operational Medicine 

Emergency and Operational Medicine is composed of the 

Emergency Department and Emergency Medical Services. 

Besides its daily clinical focus, the service also specializes in 

preparation for response to chemical or biological incidents 

and other weapons of mass destruction. The military staff takes 

part in all emergency-preparedness exercises in the region to 

ensure Walter Reed's readiness for mass casualty situations. 

The Emergency Department provides emergency care 24 

hours a day, seven days a week, to all patients who need treatment. 

All physicians are board certified in emergency medicine, 

and the nursing staff has special training and experience 

in emergency nursing care. Consultants from all medical specialties 

are available when an Emergency Department staff 

physician requests them. 


17

The department's Chest Pain Unit allows the staff to evaluate 

suspected heart disease faster and more accurately in urgent 

situations without transferring the patient from the Emergency 

Department to other areas of the hospital. 

Emergency Medical Services provides Basic Life Support 

services and responds to all callers requesting an ambulance on 

the Walter Reed installation. All staff members are nationally 

registered emergency medical technicians and carry modern 

equipment, including automatic external defibrillators, to treat 

sudden cardiac death. 

EMS provides inter-facility transfers from Walter Reed and 

helps coordinate patient transport to Walter Reed, within Army 

policy restrictions. EMS also coordinates patient care and 

ambulance support for air evacuation missions. For more 

information, phone (202) 782-1199 or 3928. 

Sick Call 

Walter Reed highly encourages servicemembers to make an 

appointment with their primary-care provider or another provider 

by calling Patient Appointments first at (202) 782-7761. 

If an appointment is not available promptly, sick call for 

active-duty servicemembers takes place in the General Internal 

Medicine Clinic on the first floor of Heaton Pavilion Bldg. 2, 

main hospital, Area 1-B, Monday through Friday from 6:30 

a.m. to 4:30 p.m. Servicemembers should bring their ID card 

and medical records with them. Enlisted servicemembers in 

the grade of E-6 and below should bring a sick slip from their 

company headquarters or duty section except in emergencies. 

Officers and noncommissioned officers in the grade of E-7 and 

above should notify their supervisor before reporting to sick 

call. 

Patients who are assigned to Walter Reed and have chronic 

or non-acute problems should make a non-urgent appointment 

to be seen by their primary care manager in General Internal 

Medicine by calling (202) 782-7761. 

Emergencies will be seen in the Emergency Department at 

any time. Phone (202) 782-1199. 

Preventive Medicine Service 

The Preventive Medicine Service consists of the 

Community Health Nursing Section and the Occupational 

Health Clinic and the Environmental Health and Health 

Physics Sections. 

The Environmental Health Section provides a variety of 

services to prevent and control disease throughout the Military 

District of Washington, including water quality surveillance; 

food service and child care service sanitation inspections; pest 

surveillance, and swimming pool sanitation inspections. The 

section also monitors the heat stress index at the Walter Reed 

installation and, on request, training for food sanitation, heat or 

cold injury prevention, and field sanitation teams. 

The Health Physics Section ensures that radiation doses are 

maintained as low as reasonably achievable by monitoring 

radioactive material inventories, transportation, administration 

and disposal; monitoring employee radiation exposures; surveying 

radioactive materials and radiation equipment; and providing 

radiation safety training. The section also staffs the 

Radiological Advisory Medical Team for the Department of 

Defense. 

The Industrial Hygiene Office provides services for the 

National Capital Area to recommend controls for chemical, 

physical, and biological hazards in the workplace; increase 

productivity; reduce work related absenteeism; and promote a 

healthier workplace. 

Community Health Nursing 

Army Community Health Nursing provides a wide range of 

population-based programs and services that promote the 

health and readiness of all beneficiaries. Major services 

include communicable disease surveillance (control of tuberculosis, 

sexually transmitted infections, HIV, and other communicable 

diseases; disease reporting; contact investigation; 

and epidemic control), community health consultation, maternal 

and child health, and health promotion. 

Community health nurses serve as the health consultant for 

Child and Youth Services. Services include classes in communicable 

diseases, SIDS, special health procedures, and administering 

medications; evaluating children with special needs for 

child care placement, and health inspections of CYDS facilities. 

Maternal and child health programs include pregnancy fitness 

and education, breast-feeding support, child safety education, 

and new parent education. Limited home visits are available. 

Community Health Nursing is a part of the Preventive 

Medicine Service and is in Bldg. 1 (old hospital), Room B-301. 

It's open Monday through Friday from 7:30 a.m. to 4:30 p.m. 

Phone (202) 782-3964. 

Occupational Health Clinic 

The Occupational Health program promotes health and 

reduces the risk of illness arising from the individual-job relationship. 

This includes preventive medical surveillance for 

both military and civilian staff members who are exposed to 

toxic materials, infectious agents, noise or visual hazards, or 

other harmful influences of the work environment. 

Occupational Health Services also provides treatment of 

occupational illness and injury, entry-on-duty examinations, 


irth-month annual review services, reproductive-hazards 

examinations, health counseling for individuals or groups, and 

work-site inspections. 

The clinic is in Bldg. 2, third floor, Wing E. It's open 

Monday through Friday from 7 a.m. to 4 p.m. Phone (202) 

782-3611 or 3668. After clinic hours, any Walter Reed civilian 

employee may receive emergency health care in the hospital 

Emergency Department. 

Military Advanced Training Center 

The Military Advanced Training Center, which opened in 

September 2007, offers Service Members and beneficiaries 

who are undergoing rehabilitation cutting-edge equipment and 

advanced therapy. 

With sophisticated computer and video-monitoring systems 

and the latest prostheses, MATC provides enhanced care to 

amputees and individuals who have lost limb function. 

The 31,000-square-foot facility houses physicians, nurse 

case managers, therapists, psychologists, social workers, benefits 

counselors and representatives of the Department of 

Veterans Affairs - more than 15 specialties, collectively. 

Additionally, MATC includes a climbing wall, incline parallel 

bars, vehicular simulators, a Fire Arms Training Simulator 

(FATS), physical therapy athletic and exercise areas, an occupational 

therapy clinic, prosthetic training and skills training 

areas, prosthetic adjustment and fitting rooms and separate 

exam rooms for all amputee-related care. The 225-foot indoor 

track surrounding the second floor interior boasts the world’s 

first overhead oval support system. 

In the MATC’s Center for Performance and Clinical 

Research, known as the gait lab, caregivers record a wide 

range of performance measures. Data collected by engineers 

will play a significant role in assuring prostheses fit properly 

and enhancing patient function. 

Another MATC innovation is the Computer-Assisted Rehab 

Environment designed to build a virtual environment around a 

patient performing tasks on a platform with imbedded treadmill 

and force plates mounted to the hydraulic base similar to 

a helicopter simulator. The CAREN uses a video-capture system 

similar to the traditional gait lab integrated with an interactive 

platform that responds to the patient’s every move. 

The $10 million center augments the capabilities of other 

WRAMC facilities and supports the Army’s goal to return to 

duty multi-skilled leaders who personify the Warrior Ethos. 

Wellness Services 

The “Prevention Is PRIME” Wellness Services offers a variety 

of multi-disciplinary health promotion and health education 

programs led by qualified providers from Community 

Health Nursing, Family and Internal Medicine, Medical 

Nutrition Therapy, Pharmacy, Physical Therapy and 

Psychology. 

Enrollees can receive their TRICARE Prime health promotion 

benefit from this staff that is ready to help them identify 

their risk factors, address their personal health practices, 

respond to their bodies’ warning signs, participate in preventive 

interventions, and enhance their self-care skills. 

“Prevention Is PRIME” Wellness Services provides both 

individual and group instruction for health promotion, prevention, 

and disease management. 

Wellness Services is in Bldg. 2 (main hospital), Ward 73. It’s 

open Monday through Friday from 7:30 a.m. to 4:30 p.m. 

Phone (202) 782-0907 or 1773. 

Eligibility for Medical Care 

The Military Installation Identification Card Issuance 

Activity establishes an individual’s eligibility for medical care 

in military facilities. The facility commander will confirm the 

patient’s identity and eligibility, and verify entitlement through 

DEERS, the Defense Enrollment Eligibility Reporting System, 

or by identification card verification. 

Everyone, including Soldiers in uniform, must show satisfactory 

evidence of their eligibility status. A valid ID card and 

enrollment in DEERS will establish eligibility. Children under 

10 must be enrolled in DEERS, but are not routinely issued an 

ID card. 

Those eligible for medical care at Walter Reed include 

active-duty service members, their family members, retired 

service members and their family members. 

Those who are not eligible for care can be treated only for 

emergencies, in the Emergency Department, and must pay for 

treatment. In addition to the above patient categories, a few 

others are eligible for care as allowed by Army regulations. 

The Patient Administration Directorate, Bldg. 2 (main hospital), 

Room 2D01, validates all questionable cases. 

Department of Radiology 

The Department of Radiology at Walter Reed Army Medical 

Center provides the highest quality diagnostic and therapeutic 

interventions available anywhere. 

The department is equipped with state-of-the-art imaging 

equipment in computed tomography, magnetic resonance 

imaging, and ultrasound and is fully capable of providing the 

full spectrum of radiology services to our beneficiaries. 

The department’s Digital Imaging Network Picture 

Archiving and Communication System allows radiology subspecialists 

to review and provide consultation on images 


19

acquired throughout the region and overseas. The American 

Board of Radiology certifies all faculty members, and fellowship-trained 

physicians with particular interest and expertise in 

those areas represent all major subspecialties of radiology. In 

addition, the department is a major training site for radiology 

physicians and technologists for the Army and Navy. 

Department staff members perform and interprets approximately 

130,000 studies annually. 

The department also offers an electron-beam heart-view 

coronary artery screening program and is now opening a virtual-colonoscopy 

colon-screening program. These are the only 

programs of their kind in the Department of Defense. 

Diagnostic Radiology Service provides MRI and MRI spectroscopy, 

MRI of the breast, multi detector computed tomography, 

ultrasonography as well as vascular and interventional 

radiology procedures. 

The evaluation and treatment of disease of women takes 

place in our modern Women’s Imaging Center. 

The Nuclear Medicine Service offers all standard nuclear 

medicine studies and many unique procedures and therapies 

not offered at other military facilities. 

The Radiation Therapy Service offers external beam radiation 

treatments for benign and malignant tumors in adults and 

children in all body sites. The service is the only one in the 

Army that offers stereotactic radiosurgery and radiotherapy 

treatments for central nervous system lesions. 

Department of Surgery 

Army Audiology and Speech Center 

The Army Audiology and Speech Center, established in 

1947, is the Department of Defense’s largest and most diverse 

center for evaluation, rehabilitation and research in disorders 

of speech-language, hearing and balance. The center provides 

a wide range of clinical diagnostic and rehabilitative services 

for more than 20,000 patients a year with communication and 

balance disorders. 

The AASC dispenses hearing aids for active-duty and 

retired patients with hearing problems, and provides minor 

hearing aid repairs. The pediatric audiology program identifies 

hearing loss in pediatric patients, and provides services to parents, 

educators and health professionals necessary to foster 

normal speech and language development. The AASC has a 

comprehensive balance lab for evaluating dizziness and balance 

disorders. It is a cochlear implant center, providing services 

for identifying, implanting, and rehabilitating patients who 

need a cochlear implant. AASC is also a leader in force health 

protection, managing the Army Hearing Conservation Program 

for National Capital Region and providing consultative services 

for the Army’s North Atlantic Region. 

AASC speech-language pathologists evaluate and treat 

patients with swallowing, neurological, fluency, and voice disorders. 

The center has one of the most extensive swallowing 

and voice labs available and provides the only services of its 

kind in the Department of Defense. Speech-language pathologists 

assist teams throughout Walter Reed in managing patients 

with swallowing disorders, craniofacial anomalies, tracheotomy 

and head injury. 

AASC is also the only Department of Defense facility that 

conducts clinical research for communication disorders. Areas 

of research include hearing aid benefit and clinical trials, auditory 

perception and processing, and speech perception and processing. 

The clinical impact of this research program has 

improved assessment of speech and voice disorders, documented 

the efficacy of current hearing aid technology, and 

developed tools to assess fitness for duty. 

Cardiothoracic Surgery Service 

This National Capital Region Specialized Treatment Service 

provides comprehensive surgical services to patients who need 

heart or lung surgery. It does more than 250 cardiac operations 

per year and an equal number of general thoracic surgical procedures. 

They include coronary artery bypass surgery, both 

with the use of cardiopulmonary bypass and beating heart; all 

arterial revascularizations with the use of internal mammary 

artery, radial artery and gastroepiploic artery; valvular repair 

and replacement; aortic reconstruction; complex congenital 

repairs; minimally invasive vein harvesting; and video-assisted 

thoracic surgical procedures including sympathectomy for 

hyperhidrosis palmaris bilateralis, VATS lobectomy and minimally 

invasive treatment of a host of pleural diseases, both 

benign and malignant. Newer technologies include the use of a 

fully robotic surgical system to perform telepresence robotic 

cardiothoracic surgery. 

Ophthalmology Service 

The Ophthalmology Service at Walter Reed is a modern, 

well-equipped unit that features a full range of general and specialty 

services. The Eye Clinic treats patients with a wide range 

of disease processes, ranging from strabismus in children to 

cataracts and macular diseases in adults. The service uses the 

latest surgical techniques to rehabilitate vision for patients 

from all over the world. 

World-renowned consultants support a strong and experienced 

staff in corneal and external disease, pediatric ophthalmology, 

oculoplastic surgery, orbital disease and surgery, 

neuro-ophthalmology, vitreo-retinal diseases, glaucoma, 

cataract surgery and laser refractive surgery. Future military 

ophthalmologists are trained through the nationally accredited 

Walter Reed residency program. 


The service’s Center for Refractive Surgery provides the latest 

in laser refractive surgery while investigating research 

questions applicable to the military. 

Organ Transplant Service 

Walter Reed’s Organ Transplant Service is the Army’s 

Specialized Treatment Service center for renal transplants. It 

has provided transplantation services to patients with end-stage 

renal disease for more than 30 years and is now the Department 

of Defense’s only solid-organ transplant program. The service 

also performs pancreas transplantation for patients with Type 1 

diabetes and renal failure, and liver transplantation for patients 

with end-stage liver disease. 

The Organ Transplant Service is a multi-disciplinary team 

consisting of transplant surgeons and physicians, nurse coordinators, 

social workers, pharmacists, and immunologists who 

combine efforts to provide optimum care for this complex 

patient group. The service also provides surgical and urologic 

care for patients with end-stage organ disease. Care of both 

hemodialysis and peritoneal dialysis access in cooperation 

with the Interventional Radiology Service has increasingly 

become a specialty of the service. 

The service has expanded its research activities dramatically 

by collaborating with the National Institutes of Health to 

develop new immunosuppressive therapies. Several exciting 

protocols have shown great promise in preventing rejection. 

The liver transplant team provides transplantation at 

Georgetown University Medical Center in Washington and 

includes pediatrics and living-related donation. 

Plastic Surgery Service 

The Plastic and Reconstructive Surgery Service at Walter 

Reed is the largest and busiest in the military health care system. 

The service provides plastic surgery to correct deformities 

caused by trauma, birth defects, and cancer treatment. Plastic 

surgeons see their own patients and assist other surgeons by 

performing immediate reconstructions in conjunction with 

other surgical procedures. 

The Plastic Surgery Clinic provides appointments for general 

reconstructive problems. In addition, a weekly cleft 

lip/palate and craniofacial clinic offers a multidisciplinary 

evaluation for children with birth defects of the head and neck. 

Plastic surgeons also are actively involved in the 

Comprehensive Breast Center, offering breast reconstruction 

to patients with breast cancer. 

3D Center 

The 3D Medical Applications Center applies rapid prototyping 

techniques such as Stereolithography and 3D printing to 

medical applications. The Staff of the 3D Applications Center 

uses programs and machinery to create an extremely accurate 

anatomical model from an individual patient’s CT scan. 

Models are produced and shipped within 48 hours of receipt of 

appropriate CT scans, making the process available to any military 

medical center. These models have allowed for pre-surgical 

planning, pre-fabrication of fixation plates and custom 

cranioplasty plate design and fabrication. Surgeons have indicated 

that these models have demonstrated a reduction of two 

to six hours per surgical procedure, which not only benefit the 

patients by reducing blood loss and other risks due to surgery, 

but in addition the hospital by allowing more operations/surgical 

procedures to be performed everyday. 

Telemedicine 

The Telemedicine Directorate develops and manages information 

management technologies that extend the reach of 

Walter Reed specialty health care to patients throughout the 

North Atlantic Regional Medical Command and around the 

world. Using research-proven protocols and image-capture 

devices such as digital cameras and video-teleconferencing 

equipment, technicians in seven states and at 10 overseas sites 

take clinical images of patients or their X-rays. They transmit 

those images by satellite or land line to Walter Reed, where 

specialists review them and give advice to the referring physician. 

Current clinical applications for remote consultation in 

the region include dermatology, podiatry, sleep medicine, gastroenterology, 

cardiology, child and adult psychiatry, pathology, 

and radiation-oncology tumor board management. 

In addition, the directorate provides the regional medical 

command with a well-established distance-learning program 

using both the Internet and video-teleconferencing equipment. 

This program transmits about 500 clinical lectures per year 

throughout the region. The research program for the directorate 

includes more than 70 funded projects that cover a broad range 

of clinical specialties. 

The directorate also provides centralized support to the 

region with Internet Web-based programming. The Walter 

Reed Web site, www.wramc.army.mil, has more than 200,000 

pages of content, with clinical material for both patients and 

providers. 

Sites in the United States having telemedicine links to 

Walter Reed include 16 U.S. Army installations; the National 

Naval Medical Center at Bethesda, Md.; and the Pentagon. 

Current and previous overseas locations include Iraq, 

Afghanistan, Kuwait, Bosnia, Croatia, El Salvador, Haiti, 

Honduras, Macedonia, Panama, Somalia, and Sweden, as well 

as Landstuhl Regional Medical Center, Germany. 


21

Patient Administration 

Directorate 

Data Quality Section 

The Data Quality (DQ) section comprises two areas, the 

Ambulatory Data Module (ADM) Section and the Ambulatory 

Procedure Visit (APV) Cell. The DQ section serves as the 

subject matter expert in the development and implementation 

of programs and projects that concentrate on business practices 

which result in improving data reliability, validity, and timelines 

at every level within the organization. Activities include 

planning and conducting statistical analyses and studies concerning 

the trends and the impact of changes in clinical and 

workload data. The DQ section also monitors and tracks the 

hospital's compliance based on the bench marks set by external 

agencies. 

Medical Records Administration Division 

The Medical Records Administration Division (MRAD) is 

one of the largest sections within Patient Administration. It 

consists of Coding, Medical Records Assembly and Analysis, 

Outpatient/Inpatient Records, Special Actions, Medical Audit/ 

Research and Statistics. The staff provides coding support and 

training for outpatient clinics, ambulatory procedure clinics, 

and inpatient wards. The MRAD performs maintenance of 

paper records, files and retrieves records for appointments, and 

retirees' records based on specified timelines. Patients can also 

receive copies of medical records through Special Actions. 

The Special Actions and Outpatient Record Sections are located 

on the 1st floor in Building 2, Room 1R08. The hours of 

operation are 7:30 a.m. to 4:30 p.m. (Monday - Friday). The 

phone number for Outpatient Record Section is (202) 782- 

6160; the phone number to Special Actions is (202) 782-6147. 

Uniform Business Office 

Uniform Business Office (UBO) provides services in the 

areas of Medical Services Account (MSA), Third Party 

Collection Program (TPCP) and Medical Affirmative Claims 

(MAC) programs. Claims submitted by the Hospital to private 

health insurance will not result in an increase in a patient's premium. 

The money collected is used to purchase additional 

equipment, expand the pharmacy formulary, or hire additional 

staff to enhance the medical services provided to the patient. 

Patients admitted to the hospital may deposit funds and/or certain 

valuables in the Patient Trust Fund for safe keeping. The 

Patient Trust Fund is a component of the Medical Services 

Account. The MSA hours of operation are Monday - Friday 

from 7:45 a.m. to 4:30 p.m. The Patient Trust Fund can be 

accessed after hours through Admissions and Dispositions 

Section. 

Patient Affairs (Medical Evaluation Board) Section 

The Medical Evaluation Board office is dedicated to educating 

and guiding Soldiers through the Disability Evaluation 

System (DES). The DES is designed to ensure a seamless transition 

of our wounded, ill, or injured from the care, benefits, 

and services provided by the DoD to those provided by the 

Department of Veterans Affairs (DVA). The DES is designed to 

replace the legacy MEB System. A Service Member enters the 

MEB process through the initiation of the DoD/VA Disability 

Evaluation Pilot Referral Form. 

This office also processes Temporary Disabled Retirement 

List (TDRL) Re-evaluations for DC, Maryland, Pennsylvania, 

and West Virginia. Also, this section conducts all the Fitness 

for Duty requests for Reserve Component Soldiers within our 

geographical area of responsibility, as well as, arranging care 

for approved line of duty Soldiers. 

Patient Accountability Branch 

The Patient Accountability Branch (PAB) is a diverse section 

reaching out to patients and staff through a variety of 

ways. The Admissions and Dispositions Office is open 24 

hours a day and is located on the second floor in room 2D01. 

The PAB section establishes, accounts for, and maintains 

tracking for all active duty and DoD beneficiaries that are 

admitted to the facility. The PAB is also charged with in processing 

Wounded Warriors in transition from OIF/OEF on a 

weekly basis. The following services also fall under the 

Patient Accountability Branch: Soldier Assistance Center 

(SAC) support, casualty affairs processing, mortuary affairs 

services, GWOT tracking, patient travel orders administration, 

and line of duty initiation. For additional information, please 

contact the staff at (202) 782-6140. 


Clinical Education and 

Research 

Walter Reed Army Medical Center has a long-standing reputation 

as one of the finest teaching institutions in the country. 

A fundamental mission of the hospital is to train physicians 

and other health care professionals for service to the Army and 

the nation. Walter Reed serves as the Department of Defense's 

largest resource for the training of young physicians and other 

health care professionals as well as for the continuing education 

of the experienced care provider. 

Walter Reed selects its medical intern class carefully each 

year from medical school graduates who rank high in their 

class. Interns serve either categorical internships working 

within a specific specialty, or they may rotate among the hospital's 

many specialty services. The medical center also conducts 

intern programs for dentists, dietitians, and occupational 

therapists. 

Walter Reed also conducts approximately 60 residency and 

fellowship programs for Army, Navy and Air Force physicians, 

as well as residencies in dentistry, pharmacy, health care 

administration, psychology, and a social work fellowship in 

child and family training. Other professionals also participate 

in programs in blood banking, clinical laboratory officer training, 

radiology and dialysis technician training, and clinical 

pastoral care 

As part of their training, and in preparation for additional 

military duties after their graduation, all residents participate in 

a "military unique" curriculum that provides service- and spe- 


23

cialty-specific education critical for functioning as a medical 

officer during deployment, national crisis, war, or overseas 

assignment. 

Walter Reed's programs are among the top rated in the 

United States, and its graduates have a first-time pass rate of 

more than 95 percent on their specialty board examinations. 

Approximately 400 teaching staff members who are board 

certified in their respective specialties supervise the trainees' 

clinical care and encourage the residents and fellows to do 

clinical and bench research while at Walter Reed. Faculty and 

residents frequently publish articles in the Journal of the 

American Medical Association, New England Journal of 

Medicine, and other specialty journals. 

Graduate medical education at Walter Reed has grown significantly 

since its start in 1947 with small medical and surgical 

residency programs to prepare medical officers for certification 

by American specialty boards. 

Nursing Education and Staff Development Service provides 

continuing education and staff development opportunities to 

meet the learning needs of more than 6,000 health care staff 

members, including more than 1,400 nursing staff at Walter 


The service conducts seven programs to prepare nurses with 

new military and nursing skills, and update their current 

knowledge. As a major Army Phase II site for training certified 

registered nurse anesthetists, Walter Reed prepares skilled 

providers through the U.S. Army Graduate Program in 

Anesthesia Nursing and the Uniformed Services University of 

Health Sciences Nursing Anesthesia Program. Graduates earn 

a Master of Science in Nursing on completing the 18-month 

program. 

With readiness at the forefront of education, military and 

civilian nurses learn specialized skills and earn new occupational 

codes in the 14-week Phase II of the Critical Care 

Nursing Course. The 16-week Perioperative and 

Psychiatric/Mental Health Nurse Courses prepare skilled nurses 

for assignments in the United States, overseas and in 

deployment. The 20-week Dialysis Technician Course awards 

the M3 skill identifier to Army practical nurses and prepares 

them to provide dialysis to patients in hospitals and field settings. 

The 52-week Phase II of the U.S. Army Practical Nurse 

Course prepares graduates to take the practical nurse licensure 

examination after intensive clinical and classroom training. 

Nursing Education conducts resuscitation courses, Health 

Care Specialist (91W) training, and the Instructor Training 

Course for providers and instructors at the medical center. 

NESD manages the automated training database that monitors 

training and licensure requirements for Walter Reed staff 

members. 

The Department of Clinical Investigation oversees Walter 

Reed's clinical investigation and research program involving 

human, animal, and laboratory related studies. DCI provides 

support to clinical investigators in the areas of research review; 

biometrics; automation support; research administration; funding; 

education and training; research laboratory support; and 

publication clearance. DCI directs, supports and reviews medical 

research and education programs with related activities 

throughout the medical center and the North Atlantic Region. 

Walter Reed physicians are involved in research investigating 

a wide array of challenging clinical conditions, including 

the human immunodeficiency virus, or HIV; viral hepatitis; 

prostate, breast, thyroid, gynecological and hematological cancers; 

cardiovascular disease, head injury; and deployment 

related illnesses. Hospital clinicians also do research involving 

surgical techniques and procedures. Many Walter Reed physicians 

collaborate with investigators from the Uniformed 

Services University of the Health Sciences and Walter Reed 

Army Institute of Research as well as civilian institutions. 

The department also supports researchers through laboratory, 

computer and statistical assistance and through various 

research courses. Educational offerings include a research 

course for Walter Reed clinicians covering ethical issues, current 

regulations, and design considerations in conducting medical 

research. The department also offers a molecular biology 

course that introduces current concepts and provides hands-on 

experience with specific molecular biology laboratory techniques. 

Four times a year, DCI biostatisticians teach a series of 

introductory, hands-on seminars to familiarize researchers with 

Statistical Product and Service Solutions software and its 

applications to data management and analysis. 

The Nursing Research Service carries out many nursing 

research projects, externally funded through the TriService 

Nursing Research Program and the Telemedicine and 

Advanced Technology Research Center. Current study topics 

include nurse staffing and patient safety, research utilization, 

telenursing, and the work environment in Army hospitals. At 

NRS, doctorally prepared nurse researchers support nursing 

research and scholarly activities conducted by nurses throughout 

Walter Reed. 


Armed Forces Institute of Pathology 

The Armed Forces Institute of Pathology, a tri-service 

organization on the Walter Reed campus, is the nation's leading 

laboratory for pathology. The AFIP's wide-ranging mission 

includes research, consultation, and education to serve the military 

and the civilian community worldwide. 

The AFIP is an international resource in the field of diagnostic 

pathology in medicine, dentistry, and the veterinary sciences, 

with a combined staff of almost 800 military, federal 

civilian, and contract employees. It is the reference center in 

pathology for the Departments of Defense and Veterans 

Affairs. 

AFIP's Directorate for Advanced Pathology, the heart of the 

institute, includes 27 departments and four groups. Each year, 

the institute receives more than 50,000 difficult cases for second-opinion 

consultation. More than half are from active-duty 

servicemembers or their Family members. AFIP's pathologists 

make major or minor changes in diagnosis in nearly half these 

cases, many of which present potentially high-risk medicolegal 

problems. 

The directorate's other departments study aspects of pathology 

from molecular levels to skin (dermatopathology) and 

everything in between. The center leads or collaborates on 

many Department of Defense Health Affairs-directed medical 

programs. This involvement reflects the staff's world-class reputation 

in the world of pathology. Further evidence is the 

numerous honors, lectureships, and special awards they 

receive, and the offices they hold in national and international 

societies. 

The largest department in the AFIP is the Armed Forces 

Medical Examiner System. The AFMES is responsible for conducting 

forensic medico-legal death investigations for the 

Department of Defense and other federal agencies. Specialty 

divisions include the Forensic Toxicology Division, the 

Mortality Surveillance Division, and the DoD DNA Registry. 

The Forensic Toxicology Division is also responsible for providing 

quality assurance and quality control for the entire 

Department of Defense Drug testing program. 

Other Units 

In education, the AFIP staff is devoted to teaching physicians 

worldwide about emerging diseases, the various tumors 

they encounter, toxic agents in the environment and the molecular 

components of disease. The AFIP offers nearly 70,000 

hours of continuing medical education annually and in 2003 

offered more than 62,000 contact hours, including distancelearning 

programs. Additionally, almost all the radiology residents 

in the United States and even some from overseas attend 

our six-week radiology pathology correlation course. 

In research and development, AFIP experts examine or 

develop new technologies and procedures to deliver the best 

possible patient care in diagnostic pathology. Much of the 

approved research is in collaboration with other healthcare 

entities in government, academia and industry. 

The AFIP evolved from the Army Medical Museum, which 

was founded in 1862 to undertake a systematic collection and 

study of the anatomical and disease-related specimens produced 

as a result of the Civil War. 

From 1893 to 1902, the museum's curator was Maj. Walter 

Reed while he was also a faculty member of the Army Medical 

School. During its first session, he taught clinical and sanitary 

microscopy and was the director of the pathological laboratory. 

The museum became the National Museum of Health and 

Medicine in 1989. While always located in Washington, D.C., 

it has moved several times and is now on the campus of Walter 


Today the museum - the "soul" of the institute and the successor 

to the founding Army Medical Museum - preserves, collects 

and interprets the objects, specimens, photographs, and 

documents chronicling the history and practice of medicine 

over the centuries. Among the most popular anatomical specimens 

and historical artifacts on display are those related to 

President Abraham Lincoln. These include the bullet that 

ended his life, the probe used to locate the bullet, the bloodstained 

cuffs from the museum surgeon who attended the 

autopsy and bone fragments from Lincoln's skull. The Museum 

also highlights the evolution of military medicine in its public 

programs and exhibitions. 

The museum's interactive exhibits and historical collections 


25

document the history and practice of medicine over the centuries. 

The museum is in Bldg. 54 on the Walter Reed main 

campus and is open from 10 a.m. to 5:30 p.m. every day of the 

year except Dec. 25. Phone 202-782-2200 or visit its Web site 

at www.nmhm.washingtondc.museum. 

For more information about the AFIP, visit the Web site at 

www.afip.org, or contact the AFIP Public Affairs Office at 

(202) 782-2113 or 2115. 

Armed Forces Pest Management Board 

The Armed Forces Pest Management Board, or AFPMB, is 

a Department of Defense function under the direction of the 

Office of the Deputy Under Secretary of Defense for 

Installations and Environment. AFPMB ensures deployed 

combat forces have the most effective disease vector control 

and pest management capabilities to prevent adverse effects on 

troops, weapons systems, supplies, equipment and installations, 

using environmentally sound techniques to reduce risk. 

A senior officer selected from one of the military service 

branches directs AFPMB; duty rotates among the services. 

Army, Navy, and Air Force officers and scientists staff it jointly. 

The AFPMB offices, located at Forest Glen, include two 

sections: the Directorate and the Defense Pest Management 

Information Analysis Center. 

The AFPMB Web site is www.afpmb.org. 

Comprehensive Breast Center 

The Walter Reed Comprehensive Breast Center, located on 

Ward 55 of Heaton Pavilion, Bldg. 2 (main hospital), is an outgrowth 

of the Clinical Breast Care Project, a congressionally 

mandated military-civilian collaboration. The Breast Center 

provides breast cancer screenings, diagnostic procedures, andcomprehensive 

services. Broad in scope and research-centered, 

the Breast Center provides all patients with the opportunity to 

participate in clinical studies aimed at understanding the 

genomic (genetic) changes that occur in all breast cancers. 

Breast cancer patients receive treatment from all their health 

care providers in the center, avoiding unnecessary multiple visits 

and clinic appointments. The center's Risk Reduction 

Program specializes in identifying women who are candidates 

for its prevention approaches. 

The most modern conference and video-teleconferencing 

facilities in the Breast Center link its health care providers to 

its off-site research locations, ensuring strong collaborations 

between the people treating the patients and the researchers 

looking for new approaches in the cure for breast cancer. 

Center for Prostate Disease Research 

The Center for Prostate Disease Research Clinical Trials 

Research and Treatment Center at Walter Reed provides the 

most advanced clinical research and treatment for patients with 

prostate cancer and disease. This direct patient-care facility 

enhances the center's ability to conduct clinical research, 

expand its database, and continue its education and training 

programs. 

Congress established the CPDR in 1991 to help combat the 

increasing rate of prostate disease. The program now manages 

the largest, most comprehensive prostate cancer database in the 

country and has made several landmark research findings that 

have helped to improve diagnosis and treatment in the past 

decade. 

This Department of Defense program is affiliated with the 

Uniformed Services University of the Health Sciences, the 

Armed Forces Institute of Pathology, the Henry M. Jackson 

Foundation for the Advancement of Military Medicine, and 

Army, Navy, and Air Force medical centers throughout the 

United States. 

For more information about the CPDR and its programs, 

visit the Web site, www.cpdr.org. 

Defense and Veterans Brain Injury Center 

The Defense and Veterans Brain Injury Center is a group of 

seven traumatic brain injury programs in Department of 

Defense and Department of Veterans Affairs hospitals and a 

civilian TBI rehabilitation program. DVBIC sites collaborate 

to provide services and support to help active-duty service 

members, veterans and their eligible beneficiaries with TBI 

return to duty, work and community. The center provides 

expert case management and to ensure individualized, evidence-based 

treatment for each patient to maximize function 

and decrease or eliminate disability. 

Traumatic brain injury is a major cause of life-long disability 

and death. In earlier wars, TBI accounted for at least 14 percent 

of surviving combat casualties. 

In addition to its headquarters at Walter Reed, DVBIC sites 


are located in California, Florida, Minnesota, Texas and 

Virginia, with additional research programs in California, New 

York and North Carolina. 

Visit www.DVBIC.org for updates on clinical treatment, 

research and educational programs/materials available from 

DVBIC. 

Deployment Health Clinical Center 

The Deployment Health Clinical Center is a comprehensive, 

tri-service outpatient program which serves returning servicemembers 

and Family members who are experiencing postdeployment 

health concerns. It works with its patients, their 

Families and their doctors to find answers, improve health care 

and enhance the quality of life after military deployments. 

The center offers a caring program that includes medical 

evaluation and treatment, veteran and clinician education, and 

strategies for improving the quality of post-deployment health 

care delivered within all Department of Defense health care 

facilities. 

The skilled DHCC health care team of internists, nutritionists, 

occupational and physical therapists, psychologists, social 

workers, psychiatrists, chaplains, and other specialists operates 

the nation's only Specialized Care Program for service members 

returning from deployments. This intensive, three-week, 

outpatient program offers a multidisciplinary treatment 

approach in a comfortable small group setting to those affected 

by persistent and often unexplained symptoms. 

The center's Web site, www.pdhealth.mil, provides the most 

up-to-date deployment health information available for service 

members, family members, health care providers and everyone 

who cares about veterans. 

National Capital Area 

Naval Medical Research Center 

The Naval Medical Research Center's mission has remained 

the same since it was established in 1942 as the Naval Medical 

Research Institute: to enhance the health, safety, readiness and 

performance of Navy and Marine Corps personnel. NMRC and 

its subordinate laboratories conduct basic and applied biomedical 

research in infectious diseases, biological defense, combat 

casualty care, bone marrow, and military operational medicine. 

In addition, NMRI and its overseas laboratories support global 

surveillance, training, research and response to emerging 

infectious disease threats as part of the expanded Department 

of Defense Mission. 

The original research institute was a tenant command of the 

National Naval Medical Center in Bethesda, Md. It was disestablished 

on Oct. 1, 1998, and the Naval Medical Research 

Center was established as a headquarters command with 

responsibility for the Navy Dental Research Institute at Great 

Lakes Naval Base, Ill.; the Navy Infectious Disease Research 

Commands in Cairo, Egypt, and Jakarta, Indonesia; and the 

Navy Infectious Diseases Detachment in Lima, Peru. 

From the beginning, the institute's research focus included 

heat stress and exposure limits for hot and humid shipboard 

environments. It also studied safety equipment, including protective 

clothing, flight goggles, safety belts, and repellents for 

sharks and for insect vectors of disease. NMRI studied the 

Japanese survivors of the atomic bomb and became deeply 

involved in developing methods for treatment of radiation 

exposure. These efforts led to the establishment of the Armed 

Forces Radiobiology Research Institute. 

During the 1950s and 1960s, the institute became involved 

in training monkeys, and later human astronauts, for space 

flight. It also developed a telemetry suit for transmitting astronauts' 

physiological data. The Navy Tissue Bank was established 

at NMRI, developing freeze-drying techniques for preserving 

tissue for grafting and other reconstructive surgery. 

During the Vietnam War, thousands of wounded Soldiers were 

treated with tissue that was collected, preserved and shipped 

from the Navy Tissue Bank. 

The National Marrow Donor Program was established in 

1986 with the Navy as lead contracting agent. In 1990, the C. 

W. Bill Young Marrow Donor Recruitment and Research 

Program became a permanent part of the NMRI scientific regimen. 

In 1990-91, NMRI scientists became involved in biological 

defense research. In 1995, USA Combat Developer selected 

biological defense rapid assays developed by NMRI as its 

technology of choice. The institute's biological defense scientists 

helped UNSCOM inspectors determine evidence for Iraqi 

weaponization of biological threat agents. 

In 1995, a space shuttle Discovery payload included an 

experiment developed by NMRI Immune Cell Biology 

Program scientists investigating the growth and development 

of bone marrow stem cells. That same year the Endeavor 

included a second set of experiments developed by NMRI scientists. 

In 1997, NMRI immune cell biology scientists collaborated 

with university and private-sector partners to test novel 

medical therapy to prevent rejection of transplanted organs. 

Research continues in the Daniel K. Inouye Building, co-located 

with the Walter Reed Army Institute of Research in the 

Forest Glen section of Silver Spring, Md. 


Dental Command 

The North Atlantic Regional Dental Command headquarted 

on the Main Installation at Walter Reed, is responsible for providing 

dental care to active-duty beneficiaries in 21 states and 


27

the District of Columbia. It also coordinates dental readiness 

and wellness and provides professional fillers to the Active and 

Reserve Components and to multi-component units throughout 

the region. The command provides dental support at nine 

power-projection platforms in the region as part of mobilizing 

and demobilizing Soldiers of the Army Reserve and National 

Guard. It also provides dental services in 33 dental clinics on 

22 installations in the region. 

The command has subordinate dental activities, or 

DENTACs, at Fort Bragg, N.C.; Fort Drum, N.Y.; Fort Eustis, 

Va.; Fort Knox, Ky.; Fort Meade, Md.; West Point, N.Y.; and at 

Walter Reed. In addition, there are three dental clinic commands, 

at Carlisle Barracks, Pa.; Fort Lee, Va.; and Aberdeen 

Proving Ground, Md.; and 12 U.S. Army Reserve annual training 

sites. 


Veterinary Command 

The North Atlantic Regional Veterinary Command, headquarted 

on the Main Installation at Walter Reed, is responsible 

for food inspection and animal care in Washington, D.C., and 

the same 21 northeastern states as the region's medical and 

dental commands, plus a unit in the Azores. 

As in the rest of the Army, the primary mission of the 

Veterinary Corps is food inspection for such activities as dining 

facilities, commissaries, and snack bars. 

NARVC veterinarians also provide care for military working 

animals, such as bomb and drug detection dogs, the mascots 

of the Army and Navy military academies, and the horses 

that pull the caissons for traditional military funerals at 

Arlington National Cemetery. They also provide limited veterinary 

care to eligible beneficiaries at veterinary treatment facilities 

on Army, Navy, and Air Force installations in the 21-state 

region. 

NARVC has four subordinate commands: the Allegheny 

District at Carlisle Barracks, Pa.; the Mid-Atlantic District at 

Fort Eustis, Va.; the National Capital District at Fort Belvoir, 

Va.; and the Northeast District at Fort Monmouth, N.J. The 

command's headquarters is in Bldg. 1 (old hospital) on the 

main Walter Reed installation. 

U.S. Army Dental Activity 

Walter Reed 

The U.S. Army Dental Activity Walter Reed is a subordinate 

command of the North Atlantic Regional Dental Command 

and the U.S. Army Dental Command. 

The DENTAC coordinates dental services for the National 

Capital Area, including Walter Reed, Fort Belvoir, Fort Myer, 

the Pentagon, and Fort McNair. 

Priority of care goes to active-duty service members. Care 

for other beneficiaries is limited to treating emergencies 

and supporting Walter Reed inpatients and medically compromised 

patients. Limited resources do not generally allow. 

Dental care includes a full range of diagnostic, consultative 

and res 

DENTAC clinics to give standby or space-available care to 

other beneficiaries torative dental services. Dental specialty 

support includes oral medicine, oral and maxillofacial pathology, 

comprehensive general dentistry, endodontics, periodontics, 

pedodontics, orthodontics, prosthodontics, and oral and 

maxillofacial surgery. 

Teaching is an integral part of the DENTAC mission. The 

command provides residency training in oral and maxillofacial 

surgery through its affiliation with the combined Army-Navy 

Oral Maxillofacial Surgery Residency Program. It also offers 

an annual postgraduate dental continuing education course in 

oral diagnosis, oral medicine, and oral pathology; and a biennial 

postgraduate course in oral and maxillofacial surgery. It 

provides speakers for dental continuing education programs 

sponsored by the Navy Postgraduate Dental School in 

Bethesda, Md., and the Armed Forces Institute of Pathology on 

the Walter Reed campus. These programs, in conjunction with 

clinical research and consultation, enhance the clinical skills of 

Army Dental Corps officers and other dentists throughout the 

United States. 

U.S. Army Physical Disability Agency 

The U.S. Army Physical Disability Agency is part of the 

U.S. Army Human Resources Command, manages the 

Army's physical disability evaluation system and provides 

prompt processing of Soldiers who must leave the Army 

because of a service-connected disability. 

The agency develops and implements policies, procedures 

and programs related to physical disability issues and makes 

sure applicable laws, policies and directives are interpreted 

uniformly. By reviewing physical evaluation board proceedings, 

the USAPDA also ensures that Soldiers' cases are decid- 


ed fairly and are substantially the same as members of other 

services under similar conditions. 

The agency operates three Physical Evaluation Boards: at 

Walter Reed; at Fort Sam Houston, Texas; and at Fort Lewis, 

Wash. More information about the USAPDA is available by 

clicking on "Physical Disability Evaluation System" at the 

agency's Web site, https://www.perscomonline.army.mil/t 

agd/pda/pdapage.htm 

U.S. Military Cancer Institute 

The United States Military Cancer Institute is a tri-service, 

collaborative endeavor to enhance patient care and research 

among military beneficiaries. The headquarters is in (old 

hospital) Bldg. 1 at Walter Reed. The institute is composed 

of military cancer specialists and civilian scientists from the 

medical departments of the Army, Navy and Air Force. They 

are working together to answer important questions about the 

cause and treatment of cancer. 

A particular interest of the institute is the area of cancer epidemiology, 

prevention and control. It chose this focus because 

prevention of cancer is better than its treatment, even when the 

treatment is successful. Prevention lessens suffering, preserves 

the wellness of the military, and decreases the economic costs 

of this disease. 

For further information, consult our Web site, 

www.usmci.org. 

Walter Reed Army Institute of 

Research 

The Walter Reed Army Institute of Research at Forest Glen, 

is the oldest and largest of the laboratories in the U.S. Army 

Medical Research and Materiel Command. It was founded in 

1893 as the first school of preventive medicine in the United 

States and has evolved into the military's premier biomedical 

research laboratory. Its primary focus is on research that delivers 

life-saving products to the war fighter. 

Today WRAIR pursues a research program extending from 

basic research through product development with emphasis on 

militarily relevant infectious diseases, combat casualty care, 

operational medicine, field medical, dental and dental trauma 

care, and medical defense against chemical and biological 

agents. 

In the study of infectious diseases and biological threats, 

research includes basic molecular biology, epidemiology and 

vaccine development for diseases such as malaria, HIV/AIDS, 

diarrheal diseases, leishmaniasis and dengue fever. Prevention 

of exposure (repellent research and vector surveillance for 

mosquitoes and sand flies) and prevention education are key 

elements to soldier health. Vaccine studies are carried out 

world-wide in areas endemic for these infections. Research 

benefits the Soldier and civilian populations in areas unstable 

due to the debilitating effects of infectious disease. 

WRAIR investigates mechanisms of and innovative care for 


29

traumatic injuries due to blast or traditional combat. 

Investigators have researched new methods for moving blood 

and blood products, improved storage techniques and regimens 

for resuscitation. The characteristics of blast injury, unique 

benefits of body armor and specialized treatment are also being 

discerned. 

Basic studies in neurobiology and psychology elucidate 

determinates of behavior and response to psychological stress 

and aid in sleep management. Studies so far have quantified 

combat psychiatric injuries, methods to prevent them and 

means to benefit performance. 

Much of WRAIR's work takes place in its main laboratory 

in Bldg. 503 at Fort Detrick's (Md.) Forest Glen section in 

Silver Spring, Md. Collocated with it is the Naval Medical 

Research Center (see separate listing above). Elements of 

the Institute have operated beyond the main post since Maj. 

Walter Reed led the Yellow Fever Commission to Cuba from 

1900 to 1901. WRAIR special field activities are currently in 

Thailand, Kenya, and Germany. Field sites exist throughout 

Asia and Africa. Research in these laboratories provides critical 

knowledge to protect war fighters deployed overseas. 

WRAIR is also responsible for scientific and administrative 

oversight of laboratories that focus on directed energy bioeffects, 

military dentistry, and operational stress. The directed 

energy detachment is co-located with the Air Force at Brooks 

City Base in San Antonio, Texas. The Dental Detachment is 

co-located with the Navy at Great Lakes Naval Base. 

Complementing the successful in-house research produced by 

WRAIR is its responsibility for managing a broad program of 

external research. Contracts and cooperative agreements with 

leading university and industrial laboratories greatly expand 

the Medical Research and Materiel Command's capability in 

psychiatry, combat casualty care, and infectious disease and 

drug development research. 

The Walter Reed Army Institute of Research, through a 

combination of teaching, research, and product development, 

exemplifies preventive medicine in its broadest context: identifying 

potential medical threats, developing specific prevention 

and treatment methods, instructing others in their application, 

and constructing drugs and vaccines which simplify the 

task of conserving the fighting strength. 

The institute still maintains an educational mission by hosting 

residencies and fellowships in military preventive medicine, 

military medical research, clinical pharmacology, and 

others. College, high school and middle school science programs 

educate local students about scientific research through 

hands-on activities and laboratory participation (Phone (301) 

319-9259 or 7195 for more information). 

Borden Institute 

The Borden Institute, an agency of the U.S. Army Medical 

Department Center & School, is located on the Walter Reed 

Army Medical Center campus in Delano Hall, Bldg 11. There 

is also a satellite office at Fort Sam Houston, Texas. The 

Borden mission is to publish the Textbooks of Military 

Medicine, a series of medical books covering the spectrum of 

applied biomedicine, including the ballistics of wounding; 

medical aspects of chemical, biological, and nuclear warfare 

and terrorism; war psychiatry; deployed critical care and anesthesiology; 

occupational and physical rehabilitation; human 

physiology in harsh environments; preventive medicine; and 

unique aspects of healthcare for recruits. 

Borden also publishes specialty titles, such as War Surgery 

in Afghanistan and Iraq, A Series of Cases, 2003-2007; the 

Military Advanced Regional Anesthesia and Analgesia 

(MARAA) Handbook; the Emergency War Surgery handbook; 

Urology in Vietnam; and more recent historical works including 

the WRAMC Centennial Pictorial History and History of 

the US Army Dental Corps. In addition to print versions, most 

textbooks and specialty books are available in PDF, fully 

searchable, on the Institute's Web site, 

www.bordeninstitute.army.mil. 

Founded for the purpose of documenting and publicizing 

advances in military medicine, Borden continues to cover 

timely medical issues and emerging treatments from lessons 

learned in the current conflicts, with forthcoming projects on 

topics such as care of the amputee and behavioral health in 

combat. 


The Department of Ministry and Pastoral Care at Walter 

Reed provides religious and spiritual support 24 hours a day, 

seven days a week, through assigned ward chaplains and oncall 

staff, for all faith groups and individuals. The department 

offers religious services for Roman Catholic, Protestant, 

Jewish and Islamic faiths. Services of other faiths are available 

in the local community. 

Chaplains coordinate their ministry with interdisciplinary 

teams that support patients, their families and staff members. 

They provide counseling, prayer, sacraments, rites, ordinances, 

religious literature, and pastoral visits with patients, family 

members and staff. 

Walter Reed has two chapels. The larger of the two is 

Memorial Chapel, which is at the intersection of Dahlia and 

14th Streets on the main installation. 

The Hospital Chapel is on the third floor of Bldg. 2 (main 

hospital). Stained glass windows from the original hospital 

chapel are on display in the corridor. Services are conducted 

daily. In addition, a small prayer room adjacent to the chapel is 

open 24 hours a day. 

The Clinical Pastoral Education program is a yearlong, clinically 

based course of study for chaplain residents from the 

Army and Air Force. The program provides intense clinical 

training in using pastoral-care techniques in a hospital setting. 

The CPE Center is located in Bldg. 41. 

How to contact a chaplain: For assistance during duty hours, 

call (202) 782-6305 or visit the chaplains' offices on the third 

floor of Heaton Pavilion Bldg. 2, Area 3C. After duty hours, 

call the administrative officer of the day at (202) 782-7309. 

Chapels 

Religious Services 

Memorial Chapel: 

Catholic Mass 

Sunday at 9:30 a.m. 

Protestant Service 

Sunday at 11 a.m. 

Hospital Chapel: 

Catholic Mass 

Monday through Friday 

at noon 

Sunday at 11 a.m. 

Protestant Services 

Wednesday at 12:30 p.m. 

Sunday at 9:30 a.m. 

Jewish Service 

Friday at 11:30 a.m. 

Islamic Service 

Friday at 1 p.m. 

Inspirational Moment 

15-minute devotional 

Monday through Friday 

at 6:45 a.m. 


31

Processing In 

All newly assigned Walter Reed permanent party Soldiers 

and students must report to the Medical Center Brigade 

Personnel Administrative Center (S1) and receive paperwork 

to complete in-processing. The S1 customer service area is in 

Bldg. T2 in Room 158. The S3 customer service area is in 

Room 154A, and the S4 customer service area is in Room 101. 

After 4:30 p.m. and on weekends, Soldiers should report to the 

information desk in the second-floor lobby of the Main 

Hospital, Bldg. 2. The Staff Duty NCO will sign-in the Soldier, 

provide quarters and lodging information and instruct the 

Soldier to report to the S1 in ACUs on the morning of the next 

duty day. The S-1/PAC telephone number is 202-782-7881. 

Walter Reed Soldiers will begin in-processing at the S1, 

receive an appointment for in-processing at the Military 

Personnel Division, Bldg. 11 (Delano Hall), complete all 

brigade requirements and then report to their company orderly 

room. Soldiers will follow the in-processing checklist they 

receive at the S1 and return the completed checklist to their 

company orderly room in Building T2. 

Command Orientation and Annual 

Required Training 

New staff members - including service members, civilian 

and contract employees, and volunteers - must attend the 

Command Orientation and Annual Required Training program 

within 30 days after their arrival at Walter Reed. 

The entire program is offered twice each month on 

Wednesdays in Bldg. 2 (main hospital), Joel Auditorium, 

Room 2H02, from 7:30 a.m. to 3:30 p.m. 

All new employees may take the Birth Month Annual 

Review training on-line at 

https://www.elearn.narmc.amedd.army.mil/ but must still 

attend the Command Orientation part of the program from 1:30 

to 3:30 p.m. 

Uniforms 

Your company commander or first sergeant will specify 

duty uniform regulations for company duties or troop formations. 


Identification Card Section 

and DEERS Enrollment 

The I.D. Card Section serves active duty service members, 

retirees, reservists, Army veterans and their family members, 

as well as Walter Reed civilian employees. It also provides 

assistance on Defense Enrollment Eligibility Reporting System 

enrollment and verification. 

The section is in Bldg. 11, Delano Hall, Room 1-86. Open 

Monday through Friday from 8 a.m. to 4 p.m. Phone (202) 

782-7758 or 7759. 

TRICARE Northeast Prime Enrollment 

Servicemembers newly assigned to Walter Reed, WRAIR, 

AFIP, and DENTAC meet with Walter Reed Managed Care 

staff during inprocessing to enroll in TRICARE North Prime. 

Enrollment is not automatic; it is necessary to complete an 

application form. The active-duty sponsor may also enroll family 

members during inprocessing or wait a few days, discuss 

Prime options with the family members, and then go to a local 

TRICARE Service Center. There is a 30-day window from 

arrival date to complete enrollments for accompanying family 

members. The sponsor should also update Defense Enrollment 

Eligibility Reporting System (DEERS) information within this 

period. 

Enrollment forms and assistance are available from the 

TRICARE North contractor at 1-877-TRICARE (1-877- 

874-2273), at their online service center, www.healthnetfederal 

services.com, or from Walter Reed's TRICARE Service 

Center in Heaton Pavilion, Bldg. 2, main hospital, third floor, 

Suite 3-D. Phone (202) 782-4393. 

Regular duty hours for most of the medical center are 7:45 

a.m. to 4:30 p.m. Monday through Friday. Since many activities 

provide 24-hour service, supervisors will outline specific 

duty hours. 

Insignia 

Walter Reed Soldiers assigned to U.S. Army Medical 

Command units wear two distinctive items of insignia. The 

MEDCOM insignia is maroon and white for the Class A uniform 

and subdued for the battle dress uniform. It is worn on the 

left shoulder sleeve. The unit crest is centered halfway between 

the seam and the bottom of the epaulet on the Class A uniform. 

Enlisted Soldiers also wear the insignia in the center of the 

flash on the beret. 

Leaves and Passes 

Requests for leaves and passes for both officers and enlisted 

Soldiers are submitted through their immediate supervisors 

and forwarded to their assigned company headquarters. 


33

Housing 

The Housing Referral Office provides personalized housing 

locator service assisting DOD Military and Civilian Personnel 

in obtaining non-discriminating, adequate, affordable housing 

in the civilian community. All arriving military personnel must 

contact the Housing Referral Office before negotiating a contract 

for off-post and non-government housing. 

For further information contact the Housing Referral Office, 

Monday through Friday from 7 a.m. to 4 p.m. at (202) 782- 

3153 or (202) 782-3117. 

Privatized Housing 

The Military Housing Privatization Initiative (MHPLI) Act 

passed in 1996 provides the military service with alternatives 

to eliminate inadequate family housing. The Residential 

Communities Initiative (RCI) program is a critical component 

in providing world class communities through public-private 

partnerships. Walter Reed Army Medical Center has partnered 

with GMH Military Housing to obtain private sector expertise, 

creativity, innovation and capital for our service members and 

their families housing needs. GMH Housing is located in 

Silver Spring, Maryland, approximately three (3) miles from 

the installation. 

For further information visit GMH website at www. 

wramchomes.com or call (301) 649-9700. 

Transportation 

Parking 

Parking on the main installation is severely limited, as it is 

in most of the Washington area. Carpooling reduces traffic and 

parking congestion, saves both gas and nerves, and reduces 

overall exhaust emissions. You must have a parking permit to 

park in designated parking spaces on post. The Walter Reed 

Parking and Vehicle Registration Office issues parking permits 

to all authorized Walter Reed and tenant-activity staff. 

Rumbaugh Garage is at the rear of Bldg. 2 (main hospital) 

and is reserved for officers, civilian physicians, active-duty 

interns assigned to Walter Reed, senior civilian employees, 

some senior noncommissioned officers and Uniformed 

Services University of the Health Sciences students on rotation 

at Walter Reed. Parking is also available there for contract 

nurses, volunteers and consultants, with approval from the garrison 

commander. 

Abrams Hall, Bldg. 14, has an underground garage with 

three levels of access-controlled parking for barracks occupants, 

employees in the grade of GS-12, commissioned officers, 

authorized senior noncommissioned officers, Uniformed 

Services University of the Health Sciences students on rotation 

at Walter Reed, other staff in positions with designated parking, 

and carpools and vanpools. 


Vehicle Registration 

Please bring the proper documents with you when you register 

a vehicle at Walter Reed. 

You must provide the following items to register for permanent 

staff parking: 

• Valid Department of Defense military or civilian 

identification card 

• Valid state driver's license 

• Valid vehicle registration card 

• Current proof of insurance 

• Current proof of emissions test for vehicles older than 1993 

Parking is also available at Forest Glen, including a twolevel 

garage. A shuttle bus runs between there and the main 

campus from approximately 5 a.m. to 9 p.m. Monday through 

Saturday. Buses run every half-hour during weekday morning 

and afternoon rush hours, and hourly at other times. For schedule 

information, call (301) 295-7564 or 7562. 

The federal Metrocheck program offers a monthly subsidy 

to qualified Soldiers and federal employees who use van pools 

or take public transportation to Walter Reed. Off-post parking 

is also severely limited. A two-hour limit on nonresidential 

parking is in effect on most of the streets surrounding the main 

campus. Violators of on-post parking are liable for ticketing 

and towing by Walter Reed police. District of Columbia police 

ticket off-post violations. 

The underground garage in front of Heaton Pavilion (Bldg. 

2, main hospital) is reserved for patients, visitors, volunteers, 

department chiefs and disabled parking. Valet service for 

patients with special needs is available at the first-floor 

entrance to the main hospital. 

A limited number of parking spaces for patients with vehicles 

6 feet 11 inches or taller is available on Dahlia Street in 

front of Bldg. 2. 

Parking for patients and visitors with campers or trailers is 

available at the baseball field at Walter Reed's Forest Glen section 

in Silver Spring. Electrical connections are provided. 

Register with Outdoor Recreation at (301) 295-8010. 

For more information about parking on the Walter Reed 

installation, visit the Vehicle Registration Office in Bldg. 11 

(Delano Hall), Room G-109. Open Monday through Friday 

from 7 a.m. to 3:30 p.m. Phone (202) 782-6978 or 8151. The 

first Wednesday of every month the Vehicle Registration 

Office is open until 6:30 p.m. 

To receive a temporary parking placard you must 

provide the following items: 

• Valid driver's license 

• Current vehicle registration card 

• Power of Attorney if the vehicle is not registered in your 

name. 

Metrocheck Program 

All federal agencies in the National Capital Region offer 

qualified employees a monthly stipend as a transit or vanpool 

subsidy to help reduce traffic congestion and air pollution. 

Walter Reed participants receive this transit subsidy, commonly 

called the Metrocheck program, depending on the distance 

from home to work. 

The program is open to all servicemembers and federal 

(civil service) employees. Generally, staff members who take 

part must give up their parking permits to receive the subsidy. 

For more information about the Metrocheck program, see 

www.dtic.mil/ref/html/NCRTransitpass.html or call the Walter 

Reed Transportation Office at (301) 295-7644. 


35

Your Military Health Plan 

Information about TRICARE is available on Walter Reed's 

Web site at www.wramc.army.mil. Visitors are also welcome at 

Walter Reed's TRICARE Service Center in Heaton Pavilion, 

Bldg. 2, third floor, Suite 3-D, for help with enrollment or 

claims issues. Phone (202) 782-4393 or DSN 662-4393. 

TRICARE is a regionally administered Department of 

Defense managed-care health program with three options: 

Prime, Extra, and Standard. Active-duty service members must 

enroll in Prime. Eligible family members and retirees may 

choose whichever of the three options best suits their needs. 

Prime requires completing an enrollment form. Extra and 

Standard do not. 

Walter Reed is part of the TRICARE North Region and 

works with the regional contractor, Health Net Federal 

TRICARE 

Services, to offer TRICARE. Walter Reed is a Prime site for 

active duty and eligible family members and retirees. 

How to enroll: In TRICARE North, all Prime enrollments 

require paperwork to be mailed to Health Net. Active-duty 

service members newly assigned to Walter Reed must complete 

this paperwork with 30 days of arrival. Active-duty service 

members receive enrollment forms during inprocessing. 

Forms are also available from Health Net online at 

www.healthnetfederalservices.com, and at Walter Reed's TRI- 

CARE Service Center in Heaton Pavilion (Bldg. 2, main hospital), 

third floor, Suite 3-D. Phone (202) 782-4393 or DSN 

662-4393. 

TRICARE for Life is a program available to beneficiaries 

who are 65 and older. Those who enroll in Medicare Parts A 

and B are automatically considered users of TRICARE for 

Life. Under this program, they may see civilian providers in 

the community, use Medicare as the first payer for services, 

and get TRICARE as a second payer to pay for their Medicare 

deductibles and cost shares. 

There are also six Uniformed Services Family Health 

Program sites in the Department of Defense. These sites enroll 

Medicare-eligible beneficiaries as well as active duty family 

members, and retirees and their family members under age 65. 

Those who enroll give up access to military treatment facilities 

for the duration of their USFHP enrollment. Four of these programs 

are in the TRICARE North Region. The closest to 

Walter Reed is offered through Johns Hopkins Medical 

Services Corp. Information on that program is available at 

(800) 80-USFHP. 

Administrative Services 

Army Community Service 

The Army Community Service Center helps the total Army 

family by providing services to maintain stability and meet the 

challenges of military life. Readiness services are available to 

active-duty and retired service members, their family members, 

Army civilian employees and reservists on active duty. 

ACS is on the lower level of Doss Memorial Hall, Bldg. 17 and 

is open Monday through Friday from 7:45 a.m. to 4:30 p.m. 

Phone (202) 782-3412. 

Among ACS Readiness Services: 

• Information, Referral & Follow-up provides timely, comprehensive 

information on both military and civilian commu- 


nity resources that help individuals and families meet basic 

needs and improve their quality of life. 

• The Family Advocacy Program promotes effective family 

functioning by focusing on preventing and treating child, 

spouse and elder abuse. It provides training, education and 

public awareness. 

• The Exceptional Family Member Program offers information, 

referral and transition assistance to Soldiers who have one 

or more family members with special physical, emotional, educational 

or developmental disabilities or delays. 

• The Financial Readiness Program offers a variety of services 

geared toward teaching soldiers and family members 

basic, intermediate and advanced financial skills. This program 

helps soldiers and their families develop spending plans and 

money management skills. It also provides a workshops and 

training to assist and educate soldiers and their families. 

members; retirees and their dependent family members; and 

U.S. Army Reserve Soldiers and National Guard Soldiers on 

continuous active duty for more than 30 days and their Family 

members. 

AER offers assistance during verifiable emergencies for 

food, rent, loss of funds, essential car repairs, medical or dental 

expenses, required emergency travel, funeral expenses, utility 

payments and other household emergencies. 

AER also provides undergraduate-level scholarships to children 

of Soldiers, based on financial need. Further information 

on scholarship programs is available from AER Headquarters 

at www.aerhq.org. Army Emergency Relief is in the Army 

Community Service Center, Doss Memorial Hall (Bldg. 17), 

lower level. It's open Monday through Friday from 8 a.m. to 4 

p.m. The telephone number is (202) 782-4383 or 3415. 

• The Relocation Readiness Program provides current information, 

guidance, counseling, education and training during all 

phases of the relocation process. Services include Walter Reed 

information packets, on-line information about all military 

installations, a lending closet, levy and in-processing briefings, 

and a newcomers' orientation. 

• The Employment Readiness Program provides comprehensive 

career coaching, job search assistance, skill assessments, 

and training on how to market yourself and your skills. 

It also offers workshops, training and guidance in federal, 

local, state and private employment opportunities. 

• The Transition Assistance Program provides information 

to separating Soldiers and their family members about benefits 

and entitlements as well as job search assistance. The program 

is a partnership among Walter Reed, the Department of Labor 

and the Department of Veterans' Affairs. 

• The Mobilization and Deployment Readiness Program 

provides support to commanders of Active and Reserve 

Component forces during pre-deployment, mobilization, 

deployment, homecoming, stability and support operations. 

Other services include Army Family Team Building, Army 

Family Action Plan, and Installation Volunteer Coordinator. 

The ACS Volunteer Program encourages individuals to contribute 

their own unique resources to help the agency carry out 

its overall mission. 

Army Emergency Relief 

Army Emergency Relief provides financial assistance for 

active-duty military members and their dependent family 

American Red Cross 

The American Red Cross provides emergency assistance for 

active-duty service members and their families. This assistance 

includes a worldwide emergency communications network, 

counseling, and referral service including emergency financial 

assistance. 

The Red Cross and its volunteers also assist hospital staff, 

patients and families in many areas of the medical center. 

Youth programs, health and safety, and disaster relief training 

are examples of other vital services. 

The Red Cross office is on the thirdh floor of Heaton 

Pavilion, Bldg. 2, Room 3E05. It's open Monday through 

Friday from 8 a.m. to 4 p.m. The telephone number is (202) 

782-6362. After hours, call toll-free (877) 272-7337. For 

health- and safety-service classes, call (703) 584-8431 


37

employees seeking employment with the Army or Walter Reed 

Army Medical Center should visit the World Wide Web site, 

www.cpol.army.mil. 

For inquiries about personnel matters at Walter Reed, call 

(202) 782-4660. 

Defense Military Pay Office 

National Capital Region 

Walter Reed Satellite Office 

Child and Youth Services 

Walter Reed Child & Youth Services provides full-day, partday, 

and hourly care in a developmental setting for children 

from 6 weeks through 12 years old. Children from 6 weeks 

through 4 years receive care in the Child Development Center, 

Bldg. 169, at Forest Glen near the post exchange and 

commissary. Children in first grade through fifth grade 

receive care at School Age Services, Bldg. 130, in the Glen 

Haven Housing Area. 

For enrollment information phone (202) 782-0565. 

The Defense Military Pay Office-National Capital Region 

Walter Reed Satellite Office provides continuous military pay 

support for Soldiers assigned or attached to Walter Reed, 

including Operation Iraqi Freedom and Operation Enduring 

Freedom Soldiers, their families, and non-medical attendees. 

The office supports the Walter Reed installation through inand 

outprocessing, permanent change of station travel, pay 

inquires, transition and retirement, casual payments to OIF and 

OEF soldiers, invitational travel order payments to family 

members, and temporary duty support to medical patients and 

non-medical attendants. 

The Finance Office is in Delano Hall, Bldg. 11, Room G-94. 

Phone (202) 782-7285 or DSN 662-7285. 

Equal Employment Opportunity Office 

The Walter Reed Army Medical Center (WRAMC) Equal 

Employment Opportunity Office (EEO) oversees and monitors 

compliance of EEO and Affirmative Employment policies, 

practices, and procedures that affect all civilian employees and 

applicants for employment at WRAMC (to include all assigned 

tenants). Our mission is to ensure all employees, stakeholders 

and applicants have access to equal opportunities to engage in 

fair competition for employment opportunities and other EEO 

programs administered by WRAMC. EEO administers a customer 

focused program that prevents and eliminates discrimination, 

ensuring fair competition regardless of race, age, sex, 

color, religion, national origin, physical/mental disability, or 

reprisal. Branches of the EEO office include the Complaints 

Processing Program (which includes Alternative Dispute 

Resolution), Training and Diversity, Special Emphasis 

Programs, and Compliance and Data Review. 

The EEO office is on the second floor of (old hospital), 

Bldg. 1 in Room B-220. Phone (202) 782-3343. 

Civilian Personnel Advisory Center 

The Civilian Personnel Advisory Center is on the second 

floor of Delano Hall, Bldg. 11. Applicants and current Federal 

Equal Opportunity Office 

The Equal Opportunity program formulates, directs, and 

sustains a comprehensive effort to maximize human potential 


to ensure fair treatment for military personnel, family members, 

and Army civilians without regard to race, color, gender, 

religion or national origin, and to provide an environment free 

of unlawful discrimination and offensive behavior. 

The Equal Opportunity Office is in (old hospital), Bldg. 1, 

Room A-224. Phone (202) 782-7381 or 5080. 

• Inspections requested by a commander to identify systemic 

issues, root causes, and to recommend corrective 

actions. The NARMC IG office assists the NARMC chief of 

staff in implementing the NARMC Organizational Inspection 

Program for the commanding general. 

• Inquiries and investigations into alleged fraud, waste, 

abuse of authority, reprisal, violation of regulations, and other 

matters that cannot be otherwise resolved by the complainant. 

• Teaching and training - the preferred way of passing lessons 

learned from the IG functions to others. The IG staff is 

available for professional development classes. 

No appointment is necessary during regular office hours, 

Monday through Friday from 7:45 a.m. to 4:15 p.m. Call (202) 

782-3529 for more information. The IG office is on the first 

floor of (old hospital) Bldg. 1, Room E-102, next to the 

Pentagon Federal Credit Union. 

Executive Services 

Executive Services located in Heaton Pavilion, Bldg 2, 3rd Flr. 

is a full service Directorate aimed at providing Command-level 

support for all Distinguished Visitors our primary mission is to 

raise the awareness of Walter Reed's core mission-Warrior Care. 

Through our professional staff, we ensure each visit to WRAMC 

reinforces our commitment to World-Class healthcare to our military 

family. From managing the healthcare needs of senior leadership 

to organizing events for the Warriors in Transition, this 

five-section Department specializes in coordination, planning, 

and executing events that include Distinguished Visitors from the 

President of the United States to General Officers, to members of 

Congress, and civic groups who want to thank the Soldier, the 

Sailor, the Airmen, and the Marine for their service. The 

Directorate includes Executive Health, Protocol, STRATCOM, 

Visitor's Bureau, and Special Events. 

Inspector General 

The Inspector General's Office serves the North Atlantic 

Regional Medical Command, the Walter Reed Health Care 

System, and the Walter Reed installation, except the Walter 

Reed Army Institute for Research, which receives support 

from the Fort Detrick inspector general. The IG provides area 

support to commanders, civilians, Soldiers, and families by 

providing or conducting: 

• Assistance to clarify misinformation and correct improper 

procedures. Complainants should use their chain of command 

or other appropriate agencies before contacting the IG. 

Legal Services 

The Office of the Center Judge Advocate provides legal 

advice and services to the commander and staff of Walter Reed 

Army Medical Center and all subordinate, assigned, attached, 

or tenant organizations. Specific areas of legal responsibility 

include military justice, administrative law, medical and other 

claims, health law, environmental law, acquisition law, legal 

assistance, labor law and Soldier representation at the Physical 

Evaluation Board. Open Monday through Friday from 7:45 

a.m. to 4:30 p.m. Phone (202) 782-5810. 

Claims: For information or assistance with household 

claims, call the Claims Office at (202) 782-1683 or 1684, or 

visit the old hospital Bldg. 1, Room D-201. It's open Monday 

through Friday from 8 a.m. to 4 p.m. 

Legal Assistance: Powers of attorney and notarizations are 

available without an appointment in Bldg. 1, Room D-201. It's 

open Monday through Friday from 8 a.m. to 4 p.m. 

For help with legal problems such as domestic relations, 

leases, taxation, residency, or will preparation, call the Legal 

Assistance Office at (202) 781-1550 for an appointment or 

referral. 

Center Judge Advocate staff members make ward visits to 

immobile patients who need emergency wills or powers of 

attorney. Information and forms for living wills and durable 

power of attorney for health care are available from ward nurses 

or the Admissions Office. 

Soldier's Legal Counsel: They advise and represent Soldiers 

who request a formal review of the results of their informal 

Physical Evaluation Board. Phone (202) 782-1677. 


39

Soldier Family Assistance Center (SFAC) 

The SFAC is a team consisting of Soldiers and Department 

of Army civilian employees, who provide compassionate, 

coordinated services to Wounded Warriors and their Family 

Members. SFAC staff members coordinate resources and services 

as points of contact for families while they are at 

WRAMC, providing them with a variety of support throughout 

their stay. 

The following services are provided by the Soldier Family 

Assistance Center, directly to WTs and their families, 

• Family Assistance and support 

• Military Personnel and In-processing 

• Finance - Military Pay Travel Pay and per diem 

reimbursements 

• Emergency Financial Assistance 

• ID Cards- DEERS enrollment 

• Travel Services - Air transport 

• Donations Management- receiving and disbursing 

• Logistics - ground transportation- emergency Lodging 

• Internet Access and Respite Care Room 

• Department of Army Casualty Branch 

• TSGLI (Traumatic Serviceman's Group Life Insurance) 

• Army Wounded Warrior Program (AW2) 

• Component Liaison NCOs (National Guard and 

Army Reserve) 

Military Personnel Division 

The Military Personnel Division is on the lower level and 

first floor of Delano Hall, Bldg. 11. It provides installationlevel 

personnel services to more than 4,000 service members 

assigned to Walter Reed Army Medical Center, the Armed 

Forces Institute of Pathology, Walter Reed Army Institute of 

Research and several other tenant units in the Washington, 

D.C. area. 

There are five branches in the MPD: Strength Management, 

Personnel Service and Operations, Personnel Processing and 

Personnel Automation. They provide Soldier support in such 

areas as reclassifications, assignments, promotions, in- and 

out-processing, transitioning from the Army, evaluations, 

orders, military personnel records management, awards, identification 

cards and Defense Enrollment Eligibility Reporting 

Services (DEERS) processing. 

Call (202) 782-4812 or 4862 Monday through Friday from 

8 a.m. to 4 p.m. (closed Wednesday afternoon), or fax your 

request to (202) 782-6384. 

Patient Representative Office 

The Patient Representative Office is the liaison between 

patients, their families, and the medical center staff. Its primary 

goal is to work out problems and concerns at the lowest possible 

level while protecting the rights of patients and maintaining 

their privacy and dignity. The office is also a source of 

information for patients and their family members. 

Through the Patient Representative Office, patients and 

family members can voice concerns and exchange ideas and 

opinions. It also gives patients and family members the opportunity 

to compliment the staff and offer suggestions. The office 

is in Heaton Pavilion, Bldg. 2, Room 3B01. Open Monday 

through Friday from 7:45 a.m. to 4:30 p.m. Phone (202) 

782-6866. 

• Social Security Administration 

• Information and Referral Services 

· Note that SFAC services and assistance is not limited to the 

services listed above. It directly provides these, but it is also a 

clearing house and referral source for a wide spectrum of additional 

information and services that can be of significant benefit 

to WTs and their families. 

The SFAC is in Heaton Pavilion, Bldg. 2. It's open Monday 

through Friday from 7 a.m. to 7 p.m.; Saturday, Sunday and 

holidays from 9 a.m. to 4 p.m. 


Public Affairs Office 

The Public Affairs Office advises the commander and staff 

on all aspects of public and command information and community 

relations at Walter Reed. The office is in the old hospital, 

Bldg. 1 , Room C-110; phone (202) 782-7177. 

The Public Affairs Office is the sole Walter Reed activity 

responsible for distributing internal and external information 

about the medical center. The PAO is the official spokesperson 

for the center and its command-affiliated units. 

The Stripe, Walter Reed's newspaper, is published every 

Friday except during the Christmas and New Year's holidays. 

The deadline for submitting news items, photographs and 

announcements of interest to staff and patients is noon on 

Monday before the Friday of publication. For more information, 

call the Stripe office at (202) 782-7420. 

The Community Relations Officer serves as liaison between 

the commander and the local community, and works with community 

leaders to resolve concerns about the WRAMC campus; 

prepares written remarks for command group public 

speaking engagements; reviews medical manuscripts, case 

reports, presentations and abstracts prior to release to the public; 

and coordinates requests for WRAMC staff to speak at 

public events. 

and special events that have taken place at Walter Reed since it 

first opened in 1909. the History Office and Archives will 

continue to maintain the institutional memory of WRAMC and 

WRNMMC for generations to come. 

Reenlistment 

The North Atlantic Regional Medical Command senior 

career counselor is in Bldg. 1 (old hospital), Room 106-C. 

Names of reenlistment NCOs and officers for individual units 

are posted on company bulletin boards. For more information, 

call the career counselor at (202) 782-8474. 

Travel 

Carlson Wagonlit Travel is in (Delano Hall), Bldg. 11, 

Room 1-97, as part of the Transportation Division offices. 

Carlson provides a full range of schedules, reservations and 

ticketing for worldwide travel, plus car rental services and 

hotel reservations for official and emergency leave travel only. 

Phone (202) 882-0303. 

Veterinary Clinic 

The Walter Reed Veterinary Treatment Facility is available 

for the care of privately owned animals belonging to activeduty 

service members, retirees and those authorized for medical 

care under the Defense Enrollment Eligibility Reporting 

System. The facility at Forest Glen and offers care by appointment 

only. Limited services are also available at Fort Detrick. 

Care includes immunizations, health certificates, treatment 

of zoonotic (transmissible to humans) conditions, and limited 

sick-call appointments. No hospitalization or boarding facilities 

are available. Call (301) 295-7643 for information and 

appointments. 

Educational Services 

WRAMC History Office 

The mission of the Walter Reed Army Medical Center 

History Office and Archives is to identify, collect, catalog, and 

preserve the rich history of Walter Reed for present and future 

research and education. In addition, the History Office shares 

the 100-year legacy of Walter Reed with the public through 

educational outreach initiatives and historical products. As the 

hospital prepares to move to Bethesda in 2011, it is important 

to have a documentary record of the many past achievements 

The Education Services Division is located on the third floor 

of Bldg. 11 (Delano Hall). The Education Center includes: 

education counselors, testing section, computer laboratory, 

college representatives, and classroom facilities. Digital training 

facilities for military and civilian training are on the ground 

floor of Bldg. 1 (old hospital) in Wing D. 

Hours of Operation 

Counseling Support is available Mon, Tue, Wed and Fri 

from 7 a.m. to 4 p.m. and Thursday from 10 a.m. to 4 p.m. 

Testing Support is available Monday, Tuesday, Wednesday and 

Friday from 7:30 a.m. to 3:30 p.m. and Thursday from 10:30 


41

a.m. to 3:30 p.m. The computer lab is open Monday through 

Friday from 7 a.m. to 6 p.m. The Digital Training Facilities is 

open Monday through Friday from 8 a.m. to 4 p.m. 

Counseling and Tuition Assistance 

Army Education Counselor's primary mission is to advise 

and counsel Soldiers on their educational goals. They are 

trained to determine cost-effectiveness considering the availability 

of Tuition Assistance (TA) funds and course options 

such as on-post, local schools, eArmyU, and Distance 

Learning (DL) courses. Education Counselors review Soldiers' 

previous academic history to determine a successful education 

course of action. Counselors can also provide support with 

transcript evaluations, Federal Financial Aid and GI Bill benefits. 

Tuition Assistance is available 24/7 at 

www.GoArmyEd.com 

Testing 

A Defense Activity for Non-Traditional Education Support 

(DANTES) and Army Personnel Testing section is available to 

service members and eligible civilians. Testing is administered 

on an appointment basis. The Credit-by-Examination program 

includes College Level Examination Program General and 

Subject Examinations, DANTES Subject Standardized Tests 

and Excelsior Exams. SAT and ACT examinations for undergraduate 

programs are also available. The Test Examiner also 

serves as a proctor for examinations for military personnel. 

Spouses and civilians are also encouraged to use the proctoring 

services provided. Army Personnel Testing is also available; 

this includes the Defense Language Proficiency Tests (DLPT), 

Armed Forces Classification Test (AFCT) and other MOS / 

reclassification tests. 

Computer Laboratory 

A 16-station computer laboratory is available Monday 

through Friday from 7 a.m. to 6 p.m. for all community members 

at no cost. The laboratory provides Internet access, many 

standard software applications and other computer-based training 

for individual use. Computer specialists are available to 

help during regular duty hours. 

Digital Training Facilities 

The Digital Training Facilities (DTF) has 2 classrooms with 

16 workstations per room; each room is also equipped with a 

video conferencing system. The Digital Training Facilities 

manager provides onsite assistance for the workstations. 

Providing space availability, the DTF manager can provide 

support with Army e-Learning courses. 

These classrooms can also be reserved and used for training. 

Post-Secondary Programs 

On post academic representatives provide advice and enrollment 

assistance for all students. Traditional and non-traditional 

class settings are available, which leads to licensure, certification, 

undergraduate and graduate degrees. All institutions are 

members of the Servicemembers Opportunity Colleges (SOC) 

and agree to be military-friendly in their policies, procedures 

and tuition prices. 

• Montgomery College provides general education requirements 

and other traditional courses leading to an associate's 

degree and certificate programs. 

• The University of Maryland University College offers 

online and traditional courses leading to an associates, bachelor's 

and graduate level degrees. 

• Old Dominion University offers non-traditional distance 

learning programming at the junior and senior levels for 17 

undergraduate and 10 graduate degree programs. It also offers 

the Military Career Transition Program leading to a master's 

degree and Virginia teaching credential. 


Recreational Services 

Karen Wagner Sports Center 

The Karen Wagner Sports Center (Bldg. 32) includes a gymnasium, 

three racquetball courts, a cardio theater consisting of 

various pieces of cardio equipment such as treadmills and 

bikes, a weight area consisting of weight resistant equipment, 

an aerobics room, men and women saunas and men and 

women locker rooms. A variety of sport programs such as basketball 

and volleyball are offered. Aerobic classes such as spin 

and step are also available. In addition there are various programs 

such as walking programs that can be done with a group 

or individually. A professional staff is available to assist with 

the use of equipment, to sign you up for classes and to answer 

any questions that you may have. 

The Karen Wagner Sports Center is open Monday through 

Friday 5 a.m. to 8 p.m., and Saturday 9:00am to 5:00 pm. The 

facility is closed on Sundays and holidays. For information 

call (202) 782-3369. 

Sports 

Walter Reed Army Medical Center has a diversified sports 

program consisting of unit level intramural leagues in softball, 

basketball, soccer, and volleyball. There is post level competition 

in tackle football, softball, basketball, golf, bowling, and 

soccer. The Post Level teams for several sports consist of a 

women's team and a men's team and are also traveling teams. 

The sports office is located at the Karen Wagner Sports Center 

(Bldg 32) and is open Monday through Friday 9 a.m. to 6 p.m. 

For information call (202) 782-3369 . 

Outdoor Recreation 

The Outdoor Recreation program, located at Forest Glen, 

includes programs for skiing, white water rafting and canoeing. 

A variety of camping equipment is available to rent to 

include tents, Coleman stoves, and sleeping bags. There is an 

RV storage area where, for a fee, one can store a small boat, an 

RV etc.. Equipment for picnics such as horse shoes, basket- 


43

alls, volleyballs plus net and softball gloves/balls/bats are 

also available to rent. There are three picnic pavilions that may 

be reserved/rented for functions. Also located at the Outdoor 

Recreation area are two softball fields, an outdoor basketball 

court and a small Fitness Center which 

has aerobic equipment such as treadmills, bikes and steppers. 

Operational hours are Monday through Friday 6 a.m. to 6 

p.m. The telephone number is (202) 441-3218. 

Center will perform minor repair and maintenance operations 

for you. Call for information and to make an appointment for 

their repair services. 

The Auto Skills center is in Bldg. 88 across from the fire 

station. It's open Tuesday and Thursday from noon to 9 p.m., 

Wednesday from noon to 7 p.m. and Saturday from 9 a.m. to 4 

p.m. The telephone number is (202) 782-7433/4972 

Arts and Crafts Center 

Please see listing in Forest Glen section. 

Post & Patient Library 

The Post library offers nonfiction and fiction reading for 

all ages. Other materials available in addition to books include 

a wide selection of periodicals and magazines, over 200 DVDs 

including the latest releases at no charge, fiction and nonfiction 

tittles on CD, large print books and a special book leasing collection 

that always has all the current best seller and high interest 

books. 

The library has eleven computers for your use. Electronic 

information retrieval is available through the internet, Army 

knowledge Online system, Net library (e books) and a variety 

of other on-line databases. 

Other library services include reference and reader's advisory, 

children's outreach and summer reading program, interlibrary 

loan, ward service and special collection services. The 

library also supports the Army Continuing Education System 

with a large collection of study guides. 

The Post 7 and Patient Library is in the old hospital, Bldg 1. 

It's in Room D-110. It's open Monday through Friday from 8 

a.m. to 4:30 p.m. The telephone number is (202) 782-6314 or. 

Auto Skills Center 

The Auto Skills center provides the space and tools for 

service members, their families, retirees, and DOD employees 

to do their own repair work. Additionally, the Auto Skills 

Fitness Center 

The Walter Reed Fitness Center offers a large variety of cardio-pulmonary 

equipment, including treadmills, cross-trainers, 

bikes and steppers. It also has an extensive free-weight area 

and two circuits of resistance equipment. Equipment orientation 

classes take place several times a week. The center also 

offers several self-directed programs throughout the year for 

those who need motivation. Trainers create individual exercise 

programs upon request. The center is in Bldg. 88. It's open 

Monday through Friday from 5 a.m. to 8 p.m., Saturday from 

9 a.m. to 4 p.m., and Sunday from 10 a.m. to 2 p.m.; closed on 

federal holidays. The telephone number is (202) 782-7022. 

Facilities 

Main Installation Facilities 

Automatic Teller Machines 

Please see listing under "Credit Union" below. 


of Heaton Pavilion, Bldg. 2, (main hospital), and at Forest 

Glen outside Bldg. 161 (Laundry and Dry Cleaning Facility). 

All are free to members using Pentagon Federal Credit Union 

ATM or Check Cards. 

The Pentagon Federal Walter Reed branch is on the first 

floor of (old hospital) Bldg. 1 in Room E-127. Open Monday 

through Friday from 8:30 a.m. to 4 p.m. Phone (800) 

247-5626. 

Dining Facility 

The hospital dining facility is on the third floor of Heaton 

Pavilion (main hospital), and is open to patients, active-duty 

service members, civilian employees and guests. Dining facility 

hours, daily except as noted: 

Breakfast 6 to 10 a.m. 

Barber Shops 

The hospital barber shop is on the third floor of Heaton 

Pavilion Bldg. 2 in Room 3G06.It is open Monday through 

Friday from 7:30 a.m. to 5 p.m. Phone (202) 722-2209. 

An additional shop is in the west wing of the old hospital, 

Bldg. 1 on the first floor. It is open Monday through Friday 

from 9 a.m. to 5 p.m. Phone (202) 723-1897. 

Beauty Salon 

The hospital beauty salon is on the third floor of the Heaton 

Pavilion, Bldg. 2 in Room 3G03. Salon is open Monday 

through Friday from 10 a.m. to 4 p.m. Phone (202)722-9225. 

Full Breakfast: 6 to 9 a.m. 

Continental Breakfast Only: 9 to 10 a.m. 

Lunch 11 a.m. to 3 p.m. 

Full Service: 11 a.m. to 2 p.m. 

Short Order: 2 to 3 p.m. 

Dinner 4 to 6:30 p.m. 

Walt's Express, near the entrance to the dining facility, 

offers made-to-order deli sandwiches as well as many readyto-go 

meal choices, including, salads, pizzas, hot dogs, sandwiches 

and beverages. Walt's open Monday through Friday 

from 10:15 a.m. to 1:30 p.m.; sandwich bar opens at 10:45 a.m. 

Flower Shop 

The flower shop is off the first-floor main lobby of Heaton 

Pavilion, Bldg. 2. Open Monday through Friday from 9 a.m. to 

5 p.m.; Saturday from 9 a.m. to 3 p.m. Phone (202) 722-7878. 

Credit Union 

Pentagon Federal Credit Union provides worldwide, 24- 

hour service and a full range of financial products at competitive 

rates. All Army and Air Force officers, everyone who 

works at or uses the facilities of Walter Reed or Forest Glen, 

and their immediate relatives are eligible to join. For more 

information, see www.PenFed.org. 

Automatic teller machines are outside the Walter Reed 

branch office in (old hospital) Bldg. 1, in the first-floor lobby 

Medical Library 

The Walter Reed Medical Library provides a wide variety of 

knowledge-based information services that support patient 

care, clinical and management decision-making, graduate 

medical education, patient and family education and medical 

research for the Walter Reed community. The library has more 

than 7,000 medical books in its collection and subscribes to 

more than 450 journals in print and digital format. 

In addition, the library offers on-line resources that are 

accessible through any desktop computer linked to the hospital 

network. These resources provide access to several informa- 


45

tion databases as well as the full text of the materials they 

index. Among the resources provided: 

• Ovid: Access to traditional databases (MEDLINE, 

CINAHL , PsycINFO) and evidence based medicine collections 

(Cochrane Library, etc.), as well as to the full text of 200 

medical and nursing journals. 

• ProQuest: Access to the full text of more than 700 medical, 

nursing, and psychology journals. 

• MDConsult: Using MEDLINE to search the full text of 50 

medical journals, it also includes the full text of 40 medical 

textbooks, 600 peer-reviewed clinical practice guidelines, and 

more than 3,000 patient handouts. 

• Alt-Health Watch: Text of articles from more than 150 

journals discussing alternative and complementary medicine. 

• Stat!Ref: Access to more than 30 medical and pharmaceutical 

reference books. 

• Health & Wellness Resource Center: Full text of magazines, 

newsletters, newspapers, pamphlets and reference books 

on consumer health issues and subjects. 

• UpToDate: Continuously updated online resource providing 

more than 6000 peer-reviewed, fully-referenced topic 

reviews in primary care, internal medicine, family practice, 

obstetrics-gynecology and numerous subspecialties. 

The library's Web page contains the above links: 

www.wramc.army.mil/departments/library/MedLibrary.cfm. 

The Medical Library, located in Heaton Pavilion, Bldg. 2, 

Area 2-G, is open Monday through Thursday from 8 a.m. to 

8 p.m.; Friday from 8 a.m. to 5 p.m. Phone (202) 782-6238 

or 6239. 

Mini Mall Shoppette 

Located in the west wing on the first floor of the old hospital, 

Bldg. 1, is open Monday through Friday from 9 a.m. to 5 

p.m. Phone (202) 723-0369. 

Barber Shop: Open Monday through Friday from 9 a.m. to 

5 p.m. Phone (202) 723-1897. 

Burger King: Open Monday through Friday from 6:30 a.m. 

to 2:30 p.m. 

Mologne House 

The Mologne House is a 200-room hotel in Bldg. 20 at the 

intersection of Main Drive and 14th Street on the grounds of 

Walter Reed. It is open to servicemembers, retirees, family 

members, and Department of Defense civilians visiting Walter 

Reed or the Washington area for official or leisure travel. 

The hotel offers a restaurant, lounge, meeting space and free 

parking. Each room has two double beds, private bath, cable 

TV, coffee maker, mini-refrigerator, iron, ironing board, and 

first-class service. Half the rooms are equipped for guests with 

disabilities. 

The four-floor, 95,000-square-foot building is named for a 

former commander of the medical center, Maj. Gen. Lewis A. 

Mologne, who died in 1988. 

Guest House 

The Guest House in Doss Memorial Hall is an annex of the 

Mologne House and is on Main Drive in Bldg. 17. This bedand-breakfast 

type facility provides 32 rooms for people visiting 

the hospital. The Guest House has rooms with private bath, 

rooms with a shared bath and rooms with a community bath. 

The Inn at Delano Hall is another Mologne House annex 

and is on Main Drive in Delano Hall, Bldg 11. This facility 

provides 52 rooms for people visiting the hospital. The Inn has 

rooms with a private bath and rooms with a shared bath. 

Servicemembers and their families coming for medical purposes 

receive priority in all accommodations. All other reservations 

are made only when space is available. We offer special 

consideration in reservations for families of seriously ill 

patients. Because of the primary purpose of our facilities, we 

are a non-smoking facility and are unable to accept pets. 

For reservations and information, please call (202) 782- 

4600 or DSN 662-4600. 


PX Hospital Store 

The PX Hospital Store is on the third floor of Heaton 

Pavilion, Bldg. 2 in Room 3G05. Open Monday through 

Friday from 9 a.m. to 5 p.m.; Saturday from 10 a.m. to 2 p.m.; 

closed Sunday. Phone (202) 882-0802. 

Forest Glen Section 

Fisher Houses 

Walter Reed has three Fisher Houses - two at the Walter 

Reed main installation and one at the Forest Glen section. The 

Fisher House Foundation, a charitable organization created by 

Elizabeth and Zachary Fisher of New York, donated the three 

facilities. They provide a home away from home for Families 

of seriously ill patients receiving care at Walter Reed. Each 

Fisher House has between eight and 11 bedrooms with private 

bath, plus kitchen, living room, dining room, and laundry facilities. 

Phone (301) 295-7374 (Forest Glen) and (202) 356-7564 

(main installation). 

The Walter Reed Department of Social Work makes all 

referrals to the Fisher Houses. 

Fort Detrick's Forest Glen section is in Silver Spring, Md., 

approximately four miles north of Walter Reed Army Medical 

Center the main installation. Forest Glen has a land area of 164 

acres. It includes a contemporary area and a mixed commercial 

district. 

The contemporary area is home to the Walter Reed Army 

Institute of Research, Naval Medical Research Center, and 

Patient Simulation Center. Forest Glen also includes the medical 

center's post exchange, commissary, child development 

center, arts and crafts center, Fisher House, fabric care facility, 

motor pool, installation support functions, and a large outdoor 

recreation and picnic area. The shopping center serves not only 

Walter Reed and National Naval Medical Center service members, 

but much of the retired military community of greater 

Washington as well. 

Morale, Welfare and Recreation 

Conference Center 

The Morale, Welfare and Recreation Conference Center is a 

banquet hall, which includes meeting space, breakout rooms, 

full-service business center, complete catering services and 

group hotel room accommodations on the grounds of Walter 

Reed. The center is available for conferences, special events, 

trade shows, vendors' fairs, conventions, hail and farewell parties, 

wedding receptions and reunions. Services are available to 

active-duty servicemembers, retirees, Family members and 

federal employees. 

The MWR Conference Center is on the second floor of 

(Delano Hall) Bldg. 11. Phone (202) 782-7610. Visit the 

center at its Web site, www.walterreedmwr.com. 

Post Office 

The U.S. Postal Service Walter Reed Branch offers stamps, 

money orders, parcel post, express mail, postal insurance, and 

all other postal services. It is located in the old hospital, 

Bldg. 1, Room B-133. Open Monday through Friday from 9 

a.m. to 4 p.m. Phone (202) 782-3768. 

Forest Glen Facilities 

Arts and Crafts 

The Arts & Crafts Center features a wood shop, ceramic studio, 

do-it-yourself framing studio, general crafts studio, a 

B&W darkroom and a sales store selling hardwood lumber, 

plywood, framing supplies, ceramic supplies and more. 

The staff has expertise in a wide range of media and offers 

walk in one on one assistance as well as formal classes for children 

and adults. For more information call or visit the Center 

during regular business hours or go onto their website 

at www.wramcartsandcrafts.com. It's telephone number is 

(301) 295-7386 


47

The Center is open to all active duty military, retirees and 

DOD civilians, their dependents and guests. 

The Arts & Crafts Center is in Bldg 163 next to the Childcare 

Center. It's open Tuesday through Thursday from 11 a.m. to 9 

p.m., and Friday and Saturday from 9:30 a.m. to 6 p.m. 

Automatic Teller Machine 

A Pentagon Federal Credit Union ATM is outside the 

Laundry and Dry Cleaning Facility, Bldg. 161. It is free to 

members using Pentagon Federal Credit Union ATM or Check 

Cards. 

For more information, please see the Credit Union listing 

under "Main Installation Facilities," above. 

Barber Shop 

The Barber Shop is open Tuesday through Friday from 

9:30 a.m. to 6 p.m.; Saturday from 9 a.m. to 4 p.m. Phone 

(301) 587-5909 

Beauty Salon 

The Beauty Salon is open Tuesday through Friday from 9:30 

a.m. to 6 p.m.; Saturday from 9 a.m. to 4 p.m. Phone 

(301) 565-0500. 

Commissary 

The Walter Reed Commissary is open Tuesday through 

Friday from 9 a.m. to 7 p.m.; Saturday from 8 a.m. to 5 p.m.; 

and Sunday from 10 a.m. to 4 p.m.; closed Monday. Phone 

(301) 295-7358, ext. 3008. 

Fabric Care Facility 

The Fabric Care Facility is in Bldg. 606 at Forest Glen and 

offers five-day service on individual bundle laundry. Piece rate 

is also available. Only hospital duty white uniforms are laundered 

free. No dry cleaning. Open Monday through Friday 

from 7 a.m. to 4 p.m. Phone (301) 295-7630 or 7631. 

Fisher Houses 

Walter Reed has one at the Forest Glen section. The Fisher 

House Foundation, a charitable organization created by 

Elizabeth and Zachary Fisher of New York, donated the facility. 

They provide a home away from home for Families of seriously 

ill patients receiving care at Walter Reed. Each Fisher 

House has between eight and 11 bedrooms with private bath, 

plus kitchen, living room, dining room, and laundry facilities. 

Phone (301) 295-7374 (Forest Glen) and (202) 356-7564 

(main installation). 

The Walter Reed Department of Social Work makes all 

referrals to the Fisher Houses. 

Outdoor Recreation 

The Outdoor Recreation program, located at Forest Glen, 

includes programs for skiing, white-water rafting and canoeing. 

Equipment is available at a nominal cost for snow skiing, 

camping, boating, fishing, canoeing, golf, and many other outdoor 

activities. A picnic and athletic area is also available by 

reservation for company or organization functions. It's open 

Monday through Friday from 8:30 a.m. to 5 p.m. The telephone 

number is (301) 295-8008 or 8010. 

PX Main Store, Class Six, and Military Clothing Sales 

The Specialty Class Six and Military Clothing Sales stores 

are open Tuesday, Wednesday and Friday from 9 a.m. to 6 

p.m.; Thursday from 9 a.m. to 7 p.m.; Saturday from 8 a.m. to 

5 p.m.; and Sunday from 10 a.m. to 4 p.m.; closed Monday. 

Phone (301) 565-0900. 

Robin Hood Deli 

The Robin Hood Deli is open Tuesday through Saturday 

from 10:30 a.m. to 2:30 p.m. Phone (301) 565-0900. 

Service Station 

The Exchange Service Station is open Tuesday through 

Friday from 9 a.m. to 6 p.m.; Saturday from 8 a.m. to 4 p.m. 

The telephone number is (301) 588-1602. The station is closed 

Sunday and Monday; 24-hour fuel is available. 

Sports 

Walter Reed has a diverse sports program consisting of unit 

level intramural leagues in softball, tackle football, basketball, 

soccer, and volleyball; individual events and tournaments in tennis, 

track and field, cross country; golf, racquetball, and bowling; 

post-level traveling teams for men and women; and many selfdirected 

activities at Forest Glen, Bldg. 156. It's open Monday 

through Friday from 9 a.m. to 6 p.m.; closed Saturday, Sunday 

and holidays. The telephone number is (301) 295-7709. 


Surrounding Area 

The Washington Metropolitan Area is made up of the District of Columbia and the adjacent areas of Maryland and Northern 

Virginia. Living and working in this community affords many opportunities to visit some of the most unusual and exciting places 

our country has to offer. 

SO MUCH TO SEE AND DO! 

WASHINGTON 

Bureau of Engraving and 

Printing 

14th and C Streets S.W., Washington 

202-874-3019 

www.moneyfactory.com 

In this self-guided "the buck starts 

here" tour you can see millions of dollars 

of paper money printed, as well as bins 

of shredded bills. Open Monday - 

Friday, 9 a.m. - 2 p.m. Guided tours take 

40 minutes. Closed Saturdays, Sundays 

and federal holidays. Free, but tickets are 

required. Call to make reservations for 

tours. Closest Metro is Smithsonian. 

Franklin D. Roosevelt 

Memorial 

900 Ohio Drive S.W., Washington 

Metro: Smithsonian 

The Franklin Delano Roosevelt 

Memorial is a landscape of four outdoor 

rooms with granite walls, statuary, 

inscriptions, waterfalls and thousands of 

plants, shrubs and trees along the famous 

cherry tree walk on the Tidal Basin in 

West Potomac Park. Each of Roosevelt's 

four terms in office are portrayed by 

American sculptors whose works in 

bronze bas-relief and sculptured figures 

relate memories of the man and his times 

to an enclosed landscape emphasizing 

ornamental trees and shrubs native to the 

mid-Atlantic region. There are park 

rangers available from 8 a.m. to midnight 

every day except Christmas. 

Jefferson Memorial 

900 Ohio Drive, SW 

Washington 20024 

202-426-6821 or 202-619-7222 

Open daily. Closed Christmas and New 

Year's Day. 

John F. Kennedy Center 

for the 

Performing Arts 

2700 F Street N.W., Washington 20566 

800-444-1324 • 202-467-4600 

www.kennedy-center.org 

Overlooking the Potomac River in 

Washington the nation's busiest arts 

facility, presenting more than 3,300 performances 

each year for audiences numbering 

more than 2 million. The 

Kennedy Center continues to fulfill his 

vision by producing and presenting an 

unmatched variety of theater and musicals, 

dance and ballet, orchestral, chamber, 

jazz, popular and folk music, and 

multi-media performances for all ages. 

The Kennedy Center contains the 

Opera House, Concert Hall, Eisenhower 

Theater, the Terrace Theater, Hall of 

Nations, and the American Film Institute 

Theater. The Millennium Stage presents 

free performances in the Grand Foyer 

every night at 6 p.m. Open daily for public 

viewing, 10 a.m. - 4:30 p.m. For 

group tour information, call 202-416- 

8341. Shuttle available from Foggy 

Bottom-GWU Metro. 


49

Surrounding 

Area 

Brand New Apartments 1 Mile to Walter Reed 

NOW 

National Air and Space Museum 

6th St. and Independence Ave., S.W. 


Steven F. Udvar-Hazy Center 

near Dulles International Airport 

14390 Air & Space Museum Parkway 

Chantilly, Va. 

202-357-2700 

www.nasm.si.edu 

The National Air and Space Museum is open daily, except 

Dec. 25. General admission is free. Closest Metro is 

Smithsonian 

LEASING 

Exhibits include the Wright Brothers' flyer, the Spirit of 

St. Louis, the Langley Theater IMAX films, the Einstein 

Planetarium, as well as hundreds of other aviation and space 

exhibits. Cafeteria and restaurant facilities are available. The 

new construction of the National Air and Space Museum 

Udvar-Hazy Center near Dulles International Airport opened 

in December 2003. The new facility displays hundreds of 

additional artifacts and offers events, educational programs, 

IMAX films and more. 

www.nara.gov 

See the Declaration of Independence, the Constitution and 

the Bill of Rights, among the more than three billion records 

and documents housed here. Main exhibit hall open daily, 10 

a.m. - 5:30 p.m. Free. 

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Ask about our 

military discount 

Amenities: Features: 

steps to the Metro 

full-service concierge 

rooftop pool 

2 fitness centers 

e-lounge with wi-fi 

resident lounge with billiards 

conference room/ 

private dining room 

guest suite 

controlled access 

eco-friendly green roof 

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spectacular views 

hardwood floors 

dramatic floor to ceiling 

windows 

gourmet kitchen with maple 

cabinetry and sleek back 

appliances 

granite counters 

washers & dryers 

expansive closet space 

private balconies 

National Gallery of Art 

6th Street and 

Constitution Avenue, N.W. 

www.nga.gov 

202-737-4215 

Open daily. Closed 

Christmas and New Year's Day. 

Leasing Center located at: 

1133 East-West Highway 

Silver Spring, MD 20910 

TheVeridianApartments.com 

301-495-9595 

BG16786WR 

50

Surrounding 

Area 

Take a taste of the finer things in life 

and view the collection of Renaissance 

paintings, Dutch masterworks, French 

impressionism, as well as 20th century 

paintings and sculptures in this national 

gallery. Nearest Metros are Archives, 

Federal Center, SW, or Judiciary Square 

White House 

1600 Pennsylvania Ave. N.W. 


202-456-2121 

Construction on this hallowed residence 

began in 1792 and ended with 

much patriotic fanfare in 1800. Though 

never inhabited by George Washington 

himself, the White House was nevertheless 

conceived by the father of our 

nation as a holy fortress from which to 

guard against the tyranny of "big government" 

and "social programs." 

The President's house, one of the most 

popular sights in D.C. Only the public 

rooms on the ground floor and the state 

floor may be visited, and the hours are 

limited. The White House may be closed 

at various times due to security concerns 

and special events. Nearest Metros are 

the Farragut West, McPherson Square or 

Metro Center. 

Arlington National 

Cemetery 

Memorial Bridge 

and Jefferson Davis Highway 

Arlington, Va. 22211 

703-607-8000 

www.arlingtoncemetery.org 

Tomb of the Unknowns, 

Amphitheater, Arlington House and the 

grave of President John F. Kennedy. 

Changing of the guard at the tomb every 

half hour in the summer and every hour 

the rest of the year. Many other famous 

Americans are buried at the cemetery 

along with 175,000 fallen Soldiers, 

Sailors, Airmen and Marines from every 

war and conflict in our history. A guided 

tour bus runs daily. 

BG16698WR 

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BG17866WR 

52 

“Home of Warior Care and So Much More”

Telephone 

Defense Switched Network (DSN) (Autovon) . . . . . . . . . . . . . . . . . . .662 

TDD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(202) 782-0126 

American Red Cross (Walter Reed station) . . . . . . .(202) 782-6362/6363 

afterhours emergencies . . . . . . . . . . . . . . . . . . . . . . .(202) 782-6499 

Army Community Service . . . . . . . . . . . . . . . . . . . . . . .(202) 782-3412 

Army Wounded Soldier and Family Hotline . . . . . . . . . .1 (800) 984-8523 

Chapel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(202) 782-6305 

Central Appointments . . . . . . . . . . . . .(202) 782-7761; 1(800) 433-3574 

Equal Employment Opportunity Office . . . . . . . . . . . . . . .(202) 782-3343 

Emergency room . . . . . . . . . . . . . . . . . . . . . . . . .(202) 782-1199/3927 

Fire Department (emergency only) . . . . . . . . . . . . . . . . .(202) 782-3317 

Fire Department (Forest Glen) . . . . . . . . . . . . . . . . . . . .(301) 295-7543 

Fisher Houses (WRAMC) . . . . . . . . . . . . . . . . . . . . . . . .(202) 356-7564 

Forest Glen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(301) 295-7374 

Information Desk, WRAMC . . . . . . . . . . . . . . . . . . . . . .(202) 782-3501 

Information, WRAIR . . . . . . . . . . . . . . . . . . . . . . .(301) 319-9259/7195 

Military Police, WRAMC . . . . . . . . . . . . . . . . . . . .(202) 782-7511/12/13 

Military Police, Forest Glen . . . . . . . . . . . . . . . . . . . . . .(301) 295-7545 

Prescription Refill . . . . . . . . . . . . . . . . . . . . . . . . . . .1(800) 248-6337 

Public Affairs Office (WRAMC) . . . . . . . . . . . . . . . . . . . .(202) 782-7177 

History Office, WRAMC . . . . . . . . . . . . . . . . . . . . . . . . .(202) 782-6144 

Housing Referral Office . . . . . . . . . . . . . . . . . . . . .(202) 782-3153/3117 

Privatized Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . .(301)-649-9700 

Mologne House . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(202) 782-4600 

Media Relations, WRAMC . . . . . . . . . . . . . . . . . . . . . . .(202) 782-9351 

Community Relations . . . . . . . . . . . . . . . . . . . . . . . . . .(202) 782-6133 

Soldier and Family Assistance Center (SFAC) . . . . . . . . .(202) 782-7309 

Stripe newspaper . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(202) 782-7420 

Veterinary Clinic . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(301) 295-7643 

Warrior Transition Brigade . . . . . . . . . . .(202) 782-0069/4461/4468/6714 

WRAMC Administrative Officer of the Day . . . . . . . . . . . .(202) 782-7309 

Name Location Hours of Operation Phone Number 

3-D Medical Applications Center Bldg 1H32/5D07 (202) 782-3501 

Adult Inpatient Psychiatric Ward 54 (202) 782-1554 or 

DSN 662-1554 

Adult Outpatient Psychiatric Service Bldg 6 (3rd floor) 7:45 A.M - 4:30 PM 

(Monday - Friday) (202) 782-6061 

Allergy Immunology Bldg 2, 1st floor, Suite 1J Monday-Wednesday, 

Friday: 07:30AM - 04:30PM ; 

Thursday:07:30AM - 12:00PM 202-782-6850 

Ambulatory Nursing 

Ambulance and 

Aeromedical Section (202) 782-6750 

Anesthesiology Bldg 2 (Heaton Pavillion) Bldg 2 (Heaton Pavillion) 202-782-0039; 

4th Floor. Ward 4A 4th Floor. Ward 4A 202-782-0487 

Army Audiology and Speech Center Bldg 2, 6th floor 7:00 A.M - 4:00 P.M. 

(Monday - Friday) (202)782-6643/6644 

Army Public Health Nursing Bldg 2, Rm 4F24 7:30 A.M - 4:30 P.M 

(Monday - Friday) (202) 782-2964 

Behavioral Health Bldg 6 (Borden Pavilion), 7:30 A.M - 4:30 P.M 

3rd Floor (Mon,Tue,Wed,Fri), 7:30 AM - 

6:00 PM (Thur) (202) 782-6061 

Cardiology Bldg 2, 3rd Floor, 3L suite 07:30 AM - 04:30 PM 

(Monday - Friday) 202-782-3832 

Cardiothoracic Surgery Bldg 2 (Heaton Pavillion) 7:00 AM - 6:00 PM 202-782-6433/ 

4th Floor. (Monday - Friday) 6434/8484 

Chaplains Office Bldg T-2, Rm 11 (202) 782-6305 or 

(202) 782-7309 

Child and Adolescent Psychiatry Service Bldg 6, 2nd Floor 7:30 AM - 4:30 PM 

(Borden Pavilion) (Monday - Friday) (202) 782-3501 

Clinical Investigation Bldg. 6, 4th Floor Monday - Friday 08:30 AM - 

05:00 PM (202) 782-6389 

Clinical Psychology Bldg 2, 3d Floor, 07:45 AM - 04:30 PM 

Room 3B01 (202) 782-3501 

Congestive Heart Failure 3rd Floor (3L) Bldg 1 08:00 AM - 04:00 PM 202-782-9876/3833 

(Monday - Friday) 

53

Telephone 


Critical Care Nursing 

next to the Operating Rooms, 

the Acute Care (STAT) 

Laboratory, Cardiac 

Catheterization and the 

Special Procedures (202) 782-3566/ 

Departments 0600-2200, Monday - Friday. 1441/1445/1491 

Dental Clinic Bldg 2 (Heaton Pavillion) 7:15 AM - 4:00 PM 

1st Floor, Room 1D (Monday - Friday) (202)782-6815 

Deployment Health Clinical Center Bldg 2, 3rd Floor, Rm 3G04 202-782-6563/ 

866-559-1627 

Dermatology Bldg 2, 1st Floor, Rm 1J59 07:45 AM - 04:30 PM 

(Monday - Friday) (202) 782-6173 

Diagnostic Imaging Bldg 2 clinics 1-X, 1-G 

and 4-X. (202) 782-6945 

Endocrinology Building 2, 7th Floor, 07:30 AM - 04:30 PM 

Clinic 7D (Monday - Friday) 202-782-6770 

Environmental Health Bldg 1, WRAMC 8:30 AM - 4:30 PM 

(Mon,Wed,Fri), 7:30 AM - 

4:30 PM (Tuesday,Thursday) (202) 782-3966 

Exceptional Family Member Program Main Campus, Bldg 41 7:30 am-4:30 pm (202) 782-4184, 

DSN 662-4184 

Extract Lab 

Bldg 512, Forest Glen Anex, 

Maryland 

Forensic Psychiatry Bldg 6 (Borden Pavilion), 7:30AM - 4:00PM 

3rd Floor (Monday - Friday) (202) -782-8038 

Gastroenterology Building 2 (Heaton Pavillion); 07:00 AM - 04:00 PM 202-782-6765 

7th Floor, Clinic 7F (Monday - Friday) 202-782-6766 

General Medicine Building 2 (Heaton Pavillion) 1B Clinic: 

1st Floor 07:00 AM - 04:30 PM (202) 782-6887; 

(Monday - Friday) Ward 73: 

(202) 782-1773; 

Ward 74: 

(202) 782-1774 

General Surgery 

Building 2 (Heaton Pavillion) 

5th Floor. 202-782-6542/4968 

Gynecologic Oncology Bldg 2, 6th Floor Rm: 6764 07:00 AM - 04:00 PM (202) 782-8432, 

Monday thru Friday (202) 782-7761, 

(202) 782-8513 

Gynecologic Specialty Services 0745-1500 (202) 782-3501 

Health Physics Office Bldg 41, Rm 38 7:45 AM - 4:30 PM 

(Monday -Friday) (202) 356-0058 

Health Psychology 

Hematology/Oncology 

Bldg 6 (Borden Pavilion), 

3rd Floor 


7th Floor.Ward 78 

7:30 AM - 4:30 PM 

(Monday - Friday) (202)- 782-0065 

07:45 AM - 04:30 PM 

(Monday - Friday) 202-782-6752/4950 

In Vitro Fertilization Bldg 1, Floor 2, Rm A232 (202) 782-6198, 

(202) 782-9244 

54

Telephone 


Infection Control Service 

Bldg 2 (Heaton Pavillion) 

6th Floor, Rooms 6863/6864 0630-1500 Monday - Friday 202-782-8423 

Infectious Disease Building 2 (Heaton Pavillion), 07:00 AM - 04:30 PM (202) 782-1663; 

Ward 63 (Monday-Friday) (202) 782-6740 

Medical, Psychiatric Nursing Bldg 2, seventh floor 24 hrs a day, 7 days a week 202-782-1775/0266 

Medicine 


Nephrology Building 2 (Heaton Pavillion) 07:30 AM - 04:00 PM 202-782-6462; 

4th Floor, Ward 48 (Monday - Friday) 202-782-6463 

Neurology Bldg 2 (Heaton Pavillion) 08:00 AM - 04:30 PM 

Ward 61 Monday - Friday 202-782-1661 

Neuropsychology Bldg 6 (Borden Pavilion), 7:30 AM - 4:30 PM 

3rd Floor (Monday - Friday) (202) -782 -0065 

Neurosurgery Bldg 2, 6th floor 8:00AM-4:00PM M-F 202.782.6611 

Nuclear Medicine 

Nursing Bldg 1, 2nd Floor (202) 782-6870 

Nursing Education and Staff Development 

Bldg 1 (the Old Hospital), 

"D Wing", 3rd Floor 202-782-7111/1539 

Nutrition Care Bldg 2 Rm 3F53 202-782-6336 

Obstetrics and Gynecology Bldg #2 ,1st floor, Room 1M Monday-Friday: 08:00AM- 

06:00PM, Every other Saturday: 

09:00AM-12:00 PM (202) 782-6201 

Occupational Health Services Bldg # 2, Room 3E07 7:45 AM - 4:00 PM 

(Monday - Friday) (202) 782-3611 

Occupational Therapy Bldg 2(Heaton Pavilion), Monday-Friday. 07:00 AM- 

Rm 3J04 04:00 PM (202) 782-6374 

Office of Center Judge Advocate Bldg 1 2nd Floor 8:00 AM- 4:00 PM (202) 782-1550 

Ophthalmology 1F Bldg 2 7:30 AM-4:30 PM M-F 202-782-6964/5 

Optometry Ward 74 , 7th floor , Bldg1 0700-1600 202-782-4955 

Oral and Maxillofacial Surgery Building 2 (Heaton Pavillion) 7:30 AM - 4:00 PM 

Clinic 1-D (Monday - Friday) 202-782-6823 

Organ Transplant Bldg 2 (Heaton Pavillion) 7:00 AM - 4:00 PM 

4th Floor, Ward 48 (Monday - Friday) 202-782-6462/6463 

Orthopaedic Surgery Bldg 2 (Heaton Pavilion), Monday-Friday. 07:30 AM- 

Rm 5A/B 

04:30 PM 

Orthopaedics and Rehabilitation Bldg 2 (Heaton Pavillion), Monday - Friday 07:30 AM - 

Rm 2J41 04:30 PM 202-782-5851 

Orthotics and Prosthetics Bld 2(Heaton Pavilion), Monday-Friday. 07:45 AM- 

Rm 3H 12:00 PM; 01:00 AM-04:30 PM (202) 782-6385 

Otolaryngology Bldg 2 (Heaton Pavillion) 7:30 AM - 4:30 AM 

6th Floor (Monday - Friday) 202-782-6638/6639 

Otolaryngology Bldg 2 (Heaton Pavillion) 7:30 AM - 4:30 AM 

6th Floor (6b) (Monday - Friday) 202-782-6638/6639 

Pain Management Clinic (202) 782-6616 / 6361 

Pathology and Laboratory Services Bldg 2, 2nd Floor 7:00 am- 5:00 pm M-F W 202.782.6915/ 

55

Telephone 


7:00am-8:00 pm 6917/7430 

Patient Advocacy Service Bldg 2, 3d Floor, Room 3B01 07:45 AM - 04:00 PM (202) 782-6866, 

(Monday - Friday) DSN: 662-6866 

Pediatric Psychology 

Bldg 6 (Borden Pavilion), 

2nd Floor 

7:30 AM - 4:30 PM 

(Monday - Friday) (202) 782-5961 

Pediatrics Bld 2 (Heaton Pavillion) 7:30 A.M - 4:00 P.M 

1st Floor, Area 1K (Monday - Friday) (202) 782-6101 

Performance Improvement Bldg 2 (Heaton Pavilion), (202) 782-2377 or 

2nd floor in Room # 2H14 2379 

Perioperative Nursing Bldg 2, 4th floor 24 hrs a day, 7 days a week (202) 782-6478/79 

Peripheral Vascular Surgery Bldg 2 (Heaton Pavillion) 8:00 A.M - 4:00 P.M. 


Pharmacy Bldg 2 (Heaton Pavillion) 8:00 A.M - 8:00 P.M 

1st Floor (Monday-Friday), 8:00 A.M - 

4:00 P.M (Saturday) 

Physical Medicine and Rehabilitation Bldg 2(Heaton Pavilion), Monday-Friday. 07:30AM- 

Rm 3J 04:30 PM (202) 782-6369 

Physical Therapy 

Bldg 2 (Heaton Pavilion), 

Rm 3J28 Monday. 07:00AM-04:00PM (202) 782-6371 

Plastic and Reconstructive Surgery Bldg 2 (Heaton Pavillion), 7:30 A.M. - 4:30 A.M 202-782-6560/ 

5th Floor, Room 5D01 (Monday - Friday) 6561/8808 

Practical Nurse Course 

Bldg 41, the historical 

Old Red Cross Building. 7:00AM-4:00PM 202-782-7095 

Radiation Oncology Bldg 2(Heaton Pavilion), 1-H (202) 782-0168 

Radiology 

Refractive Eye Center 

Bldg 2 (Heaton Pavillion) 

2nd floor of the hospital 

adjacent to the main 

center elevators. 202-782-0202 / 0204 

Reproductive Endocrinology and Infertility Bdg 1, 2nd Floor,Rm A226 07:00A.M - 04::30 P.M (202) 782-3360, 

Monday thru Friday (202) 782-7754, 

(202) 782-7752 

Rheumatology Building 2 (Heaton Pavillion) 07:45 AM - 04:30 PM 


Social Work Bldg 6 (Borden Pavillion) 7:30 A.M. - 4:30 P.M 

1st Floor (Child Clinic) (Monday - Friday) 202-782-6378 

Surgery Bldg 2 (Heaton Pavillion) 8:00 A.M. - 4:00P.M. 

(Monday - Friday) 

Surgery and Neuroscience Nursing Bldg 1, 2nd Floor 202-782-3501 

Telepsychiatry and Community Mental Health Bldg 6 (Borden Pavillion), 7:30 AM - 4:30 PM 

2nd Floor (Monday - Friday) (202) -782 -3501 

Travel Clinic (202) 782-1663; 

(202) 782-6848 

Urology Bldg 2 (Heaton Pavillion) 6:45 A.M - 7:30 P.M. 

4th Floor, 4F (Monday - Friday) 202-782-6406/6407/0615 

Urology Stone Center Bldg 2 (Heaton Pavillion) 6:45 A.M. - 4:30 P.M 

4th Floor, 4F (Monday - Friday) 202-782-6406/6407 

56 

“Home of Warior Care and So Much More”

About Walter Reed Army Medical Center - DCMilitary.com

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