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woolworths holdings limited<br />

4. improved availability<br />

• Clothing<br />

- Sizing an issue<br />

- New cluster work to align merchandise with customer profile<br />

- Demand increase in value and core products – underestimated in Summer 08<br />

• Food<br />

- Forecasting system shifted from bottom up to top down<br />

• Store location forecasting<br />

• Product group forecasting<br />

- Focus on major lines<br />

- Store catalogue to customer profile<br />

- Significant improvement by Summer 09

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