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BUS 520 Final Exams Answers Part 1-2
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BUS 520 Final Exams Answers Part 1-2
Part 1
• Question 1
During which stage of team development does hostility and infighting occur with the
team typically experiencing many changes?
• Question 2
__________ teams bring together people from different functional departments or
work units to work on a common task.
• Question 3
When voting is required in problem solving teams, __________.
• Question 4
Teams that __________ typically work with a target completion date and disband
once their purpose has been fulfilled.
• Question 5
The __________ to team building offers opportunities for intense and concentrated
effort to examine group accomplishments and operations.
• Question 6
_________-role conflict occurs when a person’s values and needs come into conflict
with role expectations.
• Question 7
The __________ approach to team building places group members in a variety of
physically challenging situations that must be mastered through teamwork, not individual
work.
• Question 8
__________ occurs when too much is expected and the individual feels overwhelmed
with work.
• Question 9
A decision maker tells subordinates that lunch schedule is needed and asks them
when they would like to schedule their lunch and why before making a decision. This is an
example of a ________________ decision.
• Question 10
Threats to overall business success are called __________ risks.
• Question 11
__________ decisions are specifically crafted or tailored to the situation at hand.
• Question 12

The first step in the rational decision model is _______________.
• Question 13
The most difficult environment for decision makers to cope with is the __________
environment.
• Question 14
__________ involves interpersonal difficulties that arise over feelings of anger,
mistrust, dislike, fear, resentment, and the like.
• Question 15
Conflict between functional departments such as marketing and manufacturing is a
common example of __________.
• Question 16
__________ occurs when a formal authority simply dictates a solution and specifies
what is gained and what is lost by whom.
• Question 17
__________ commonly involves supervisor-subordinate disagreements over
resources, goals, deadlines, or performance results.
• Question 18
The term __________ is sometimes used to describe rudeness in electronic
communication.
• Question 19
The success of international business practices such as outsourcing often rests with
the quality of __________.
• Question 20
The open and honest sharing of information is known as __________.
• Question 21
When in doubt regarding the clarity of your written or spoken message, the
recommended course of action to follow is:
• Question 22
The __________ is an unwritten set of expectations about a person’s exchange of
inducements and contributions with an organization.
• Question 23
In building on the Machiavellian tradition, managers are often considered
__________ when they seek their own goals or use means that are not currently authorized
by the organization or that push legal limits.
• Question 24
Managers derive power from both organizational and individual sources, which are
called __________.
• Question 25
Which strategy for exercising relational influence can be described as “using the
exchange of benefits as a basis for negotiation?”
Part 2
• Question 1
The role of __________ is to promote adaptive or useful change.

• Question 2
Meindl referred to the phenomenon whereby people attribute almost magical
qualities to leadership as _____________.
• Question 3
__________ is exerted by persons appointed to or elected to positions of formal
authority in organizations.
• Question 4
__________ is the process of influencing others to understand and agree about what
needs to be done and how to do it, and the process of facilitating individual and collective
efforts to accomplish shared objectives.
• Question 5
The __________ to studying leadership sought to identify important differences
between leaders and non-leaders.
• Question 6
“Know thyself” is the essential argument of __________ leadership.
• Question 7
People respond to a(n) __________ change strategy mainly out of the fear of being
punished if they do not comply with a change directive or out of the desire to gain a reward
if they do.
• Question 8
A key similarity shared by ethical, authentic, spiritual and transformational
leadership is __________.
• Question 9
__________ represent(s) forces for change that deal with mergers, strategic
alliances, and divestitures as ways of redefining organizational relationships with
challenging social and political environments.
• Question 10
The leadership context of __________ refers to a dramatic departure from prior
practice and sudden threats to high-priority goals with little or no response time.
• Question 11
Organizations are encouraged to develop a dominant and coherent set of
__________. Although every member may not agree with them, all members will know they
are important.
• Question 12
The five-step program for developing the multicultural organization was developed
by __________.
• Question 13
__________ involves reaching goals and dealing with outsiders.
• Question 14
To many researchers and managers, shared common values lie at the heart of
organizational __________.
• Question 15
Which step in the innovation process focuses on establishing an idea’s potential
value and application?

• Question 16
The major advantages of the __________ pattern are its flexibility in meeting
external demands, spotting external changes, integrating specialized individuals deep
within the organization, and focusing on the delivery of specific products to specific
customers.
• Question 17
__________ statements are written statements of organizational purpose, which may
include corporate ideas of service to society.
• Question 18
__________ is the degree to which the authority to make decisions is delegated to
lower levels in an organization’s hierarchy.
• Question 19
__________ are work groups that conduct the major business of the organization.
• Question 20
__________ methods of coordination produce synergy by promoting dialogue,
discussion, innovation, creativity, and learning, both within and across organizational
units.
• Question 21
A research and development laboratory is an example of __________ technology.
• Question 22
In many organizations, the initial implementation of __________ displaces the most
routine, highly specified, and repetitious jobs but it did not alter the fundamental character
or design of the organization.
• Question 23
Successful organizations arrange their __________ to meet the dictates of their
dominant technologies or workflows and information technology opportunities.
• Question 24
Environmental uncertainty and volatility can be particularly damaging to
__________.
• Question 25
Joan Woodward’s three categories of technology include __________.