INTRODUCTION TO THE CAPGEMINI GROUP

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2 2. INTRODUCTION TO THE CAPGEMINI GROUP 18 THE TOP 10 COUNTRIES BY HEADCOUNT * 31/12/2009 31/12/2010 REFERENCE DOCUMENT 2010 CAPGEMINI Variation Number % 1 India 22,178 30,859 + 8,681 + 39% 2 France 19,771 19,927 + 156 + 0.8% 3 Netherlands 9,474 9,037 - 437 - 4.6% 4 United Kingdom 7,7 7 7 8,443 + 666 + 8.6% 5 United States 6,438 7,089 + 651 + 10.1% 6 Brazil 394 6,795 + 6,401 (+++) 7 Spain 4,582 4,391 - 191 - 4.2% 8 Poland 3,762 4,010 + 248 + 6.6% 9 Germany 3,307 3,198 - 109 - 3.3% 10 Sweden 2,100 2,315 + 215 + 10.2% TOTAL OF TOP TEN 79,783 96,064 + 16,281 + 20.4% Other countries 10,733 12,634 + 1,901 + 17.7% GROUP TOTAL 90,516 108,698 + 18,182 + 20.1% * The calculation of numbers of employees in any one country excludes offshore staff carrying out operations destined for that country.
CAPGEMINI REFERENCE DOCUMENT 2010 2.5 New conquests in 2011 Determined to continue playing in the top team within the IT services “league of champions” the Group is targeting improved profits and accelerated growth. To achieve those aims, it has decided to: �� Achieve greater operational efficiency �� Launch new offers �� Strengthen its presence in fast-growth countries �� Develop new services �� Increase its offshore presence �� Continue to acquire strategic companies. AN ORGANIZATION READY FOR NEW CHALLENGES A new organizational structure has been up and running since January 1, 2011. It allows the Group to capitalize on successes to date (the global service lines of the Business as Unusual growth program). The Group’s operating structure is now more closely in harmony with market needs, with the launch of seven major strategic business units to mirror today’s major technological developments. Five new entities have been created: Infrastructure Services, Business Process Services, Emerging countries with strong-growth and two Application Services units. The latter regroup within two geographical entities all the Group’s capacities for the development and maintenance of IT applications. The global service lines ITS and ALS become solutions managed, respectively, by the new SBU Infrastructure Services and the two SBU Application Services. Two entities remain unchanged under the new organizational structure: Capgemini Consulting and Sogeti. SUPPORTING OUR NEW OFFERS Capgemini recently launched Infrastructure-as-a- Ser vice offers as a grow th initiative in the battle for IT infrastructures and to derive maximum advantage from cloud computing’s potential. The basic offer is enhanced by new services such as “Capgemini Immediate.” This sees the Group acting as a services integrator, not just as a systems integrator. New cloud computing offers will be unveiled in Business Process Management—in vertical services or decision-making IT, thus: �� In the pursuit of Business Information Management (BIM), a Master Data Management (MDM) offer was launched in February 2011. This incorporates a broad range of services including advisory, implementation and outsourcing. MDM responds to clients’ growing need for information solutions to manage increasing data volumes, produce accurate data and join up businesses’ and customers’ social information. �� Still in the area of smart data management, Capgemini, in partnership with Oracle, launched Global Business Analytics Service for Telecommunications Companies. The aim is to help telecom operators better understand their clients’ needs. As companies make ever more sophisticated use of data analysis, 2. INTRODUCTION TO THE CAPGEMINI GROUP they are looking for information solutions adapted to their business objectives. This new offer from Capgemini highlights the Group’s capacity to invest in the most cutting-edge analytical tools for key sectors. �� The launch of a new global service line, Business Process Management, offers clients market-specific solutions in highly technical areas of their businesses (for example, automation of claims for an insurance company). According to Gartner this market was worth an estimated 1.9 billion dollars in 2009 and could reach 3.4 billion dollars in 2014. (1) GREATER PRESENCE IN FAST- GROWTH COUNTRIES The acquisition of CPM Braxis has increased the proportion of emerging countries in Capgemini’s total revenues to 5%. The Group’s ambition is to target global growth and derive 10% of total revenues from fast-growth economies by 2013. Information technology needs in these countries (see the graph on page 20) are growing rapidly as their consumers demand more sophisticated goods and services (such as mobile telephones and e-commerce). The bulk of direct investments in emerging countries goes into services—financial, retail, transportation and telecoms. Capgemini’s presence in Brazil may also provide opportunities to tap into commercial flows between emerging countries. Brazil, currently ranked the seventh global economy ahead of Italy, has seen its Chinese exports multiply by 15 since 2000, and China has become its main trading partner. 1 Gartner: “Forecast: Enterprise Software Markets, Worldwide, 2009-2014, 4Q10 Update,” Colleen Graham, Joanne M. Correia, Fabrizio Biscotti, Matthew Cheung, Ruggero Contu, Alan Dayley, Yanna Dharmasthira, Tom Eid, Chad Eschinger, Bianca Francesca Granetto, Hai Hong Swinehart, Teresa Jones, Sharon A. Mertz, Rene Millman, Chris Pang, Asheesh Raina, Dan Sommer, Bhavish Sood, Laurie F. Wurster, December 6, 2010. 19 2
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