Courier March 2012 - myroyalmail
Courier March 2012 - myroyalmail
Courier March 2012 - myroyalmail
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4 <strong>March</strong> <strong>2012</strong> courier@royalmail.com<br />
4<br />
Customer focus<br />
businessES<br />
CUSTOMERS HAVE THEIR SAY<br />
What they like about our service, and where we’re not so hot<br />
‘ensure that all<br />
postage sent<br />
arrives at the<br />
RIGHT delivery<br />
address.’<br />
‘IF we ask a<br />
question, we rarely<br />
get a response,<br />
certainly not<br />
within an<br />
acceptable time<br />
frame.’<br />
packaging materials company<br />
Retail giant<br />
consumerS<br />
5 categories cause<br />
79% of total<br />
complaints from<br />
customers<br />
‘We use Royal mail<br />
for all of our smaller<br />
parcels and post. We are<br />
very happy with the<br />
service you provide.’<br />
outdoor and travel product<br />
MAKER<br />
‘Postmen and<br />
women are<br />
very polite<br />
and<br />
professional.’<br />
Asset management<br />
company<br />
Redirections<br />
Misdeliveries<br />
P739 ‘Something for You’ cards<br />
Redeliveries<br />
Proof of Delivery<br />
how are we responding?<br />
see opposite
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