PDF, 4MB - Panalpina Annual Report 2012

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Panalpina at a glance The Panalpina Group is one of the world’s leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers’ supply chains, no matter how demanding they might be. The Panalpina Group operates a global network with some 500 offices in more than 80 countries, and it works with partner companies in a further 80 countries. Panalpina employs around 15,000 people worldwide who deliver a comprehensive service to the highest quality standards - wherever and whenever. Vision We deliver reliable supply chain solutions that provide value to our customers – every time. Core values Performance – is our continuous commitment to long-term sustainable development and financial success: We aspire to out-play competition. Integrity – is the compass which drives our behavior and attitude towards each other and our customers: We keep our promises and comply with the rules. Professionalism – is how we create value for our customers through our solutions and by anticipating their business needs: We know our business and create value for our stakeholders.
Contents 1 Facts and Figures 2 Investing in Panalpina 4 Letter to Shareholders 6 Group Report Strategy and Results 8 Regions 18 Product Divisions 20 Value Creation and Sustainability Global Network 22 Industry Verticals 24 Compliance and Corporate Culture 27 Employees 28 Information Technology 30 Procurement 31 Quality, Health, Safety and Environment 32 Security 36 Corporate Governance and Responsibilities Social Commitments 37 Corporate Management 38 A Passion for Solutions 52 Financial Report Consolidated Financial Statements 68 Annual Financial Statements 138 GRI 146 Imprint 147 Annual Report 2012
Page 1: Annual Report 2012 www.panalpina.co
Page 5 and 6: Facts and Figures 3 Five-year devel
Page 7 and 8: Investing in Panalpina 5 Key figure
Page 9 and 10: Letter to Shareholders 7 Monika Rib
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73 Panalpina World Transport (Holdi
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