Board Meeting Agenda July 2012 - Birmingham Children's Hospital
Board Meeting Agenda July 2012 - Birmingham Children's Hospital
Board Meeting Agenda July 2012 - Birmingham Children's Hospital
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Complaints<br />
Key facts:<br />
•16 Formal Complaints in Q1<br />
•111 Formal Complaints Received in 2011/12<br />
•33 individual issues were identified within the 16 complaints received in Q1.<br />
•In Q1, 1 complainant made a referral to the Ombudsman<br />
Frequency of Complaints over 6 years<br />
40<br />
30<br />
20<br />
10<br />
0<br />
No of Formal Complaints<br />
Complaints per 1000 admissions in the last 12 months<br />
14<br />
12<br />
10<br />
8<br />
6<br />
4<br />
2<br />
0<br />
Complaints<br />
Complaints per 1000<br />
Admissions
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