Board Meeting Agenda July 2012 - Birmingham Children's Hospital
Board Meeting Agenda July 2012 - Birmingham Children's Hospital
Board Meeting Agenda July 2012 - Birmingham Children's Hospital
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Some Complaints Issues<br />
Quality of Nursing Care<br />
•Nurse behaving in an ‘inappropriate<br />
manner’<br />
Quality of Medical Care<br />
•‘Lack of supervision throughout’<br />
•Concerns about misdiagnosis of fracture<br />
•Concerns raised about problems<br />
following surgery<br />
Oral Communication<br />
•Poor communication regarding feeding<br />
•Lack of communication with the child by a<br />
Consultant<br />
Written Communication<br />
•Conflicting information given about<br />
endoscopes<br />
An Example of how we<br />
classify Complaints<br />
A family’s concerns are<br />
summarised below*:<br />
•An HDU bed was only made<br />
available when the family<br />
raised concerns<br />
•Concerns were raised about<br />
the length of time alarms<br />
were continually sounding on<br />
the ward<br />
•Ratio of nursing staff during<br />
breaks<br />
•Overheard nursing staff<br />
complaining about working<br />
conditions<br />
•Concerns about the volume<br />
of feed being administered<br />
*Please note that this<br />
complaint has been<br />
investigated as a SIRI<br />
Waiting, delays,<br />
cancellations & access to<br />
services<br />
•Surgery cancelled on 2 occasions<br />
•Concerns that lack of qualified staff<br />
caused delays<br />
•Concerns about delays in listing a patient<br />
for cardiac surgery<br />
Nursing Attitude<br />
•Concerns raised about unhelpful<br />
comments made by nursing staff<br />
•Nursing staff felt to be dismissive<br />
Medical Attitude<br />
•Father felt that a doctor had been rude,<br />
did not listen and acted unprofessionally
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