Innovators in Supply Chain Security: - IBM

Reduction in problem resolution time ❏ Yes, by _________% ❏ No ❏ Don’t know
Cost-savings attributable to increased resilience ❏ Yes, by _________% ❏ No ❏ Don’t know
Expected
Expected reduction in response time to problems ❏ Yes, by _________% ❏ No ❏ Don’t know
Expected reduction in problem identification time ❏ Yes, by _________% ❏ No ❏ Don’t know
Expected reduction in problem resolution time ❏ Yes, by _________% ❏ No ❏ Don’t know
Expected cost-savings attributable to resilience
improvements ❏ Yes, by _________% ❏ No ❏ Don’t know
E. Customer Relationship
Have your supply chain security initiatives contributed, directly or indirectly, to any of the customer relationship
improvements listed below?
Increase in customer satisfaction ❏ Yes, by _________% ❏ No ❏ Don’t know
Increase in customer confidence ❏ Yes, by _________% ❏ No ❏ Don’t know
Increase in number of new customers ❏ Yes, by _________% ❏ No ❏ Don’t know
Reduction in customer attrition ❏ Yes, by _________% ❏ No ❏ Don’t know
Communication/Collaboration with Customers
Increase in number of phone conferences
with customers ❏ Yes, by _________% ❏ No ❏ Don’t know
Increase in number of joint customer activities ❏ Yes, by _________% ❏ No ❏ Don’t know
Increase in number of e-mail exchanges
with customers ❏ Yes, by _________% ❏ No ❏ Don’t know
Increase in face-to-face meeting with customers ❏ Yes, by _________% ❏ No ❏ Don’t know
Are there any other improvements that you attribute to your supply chain security initiatives? If yes, please list
and provide magnitude (estimated percent): ________________________________________________________
II. Supply Chain Security (SCS) Measures
In order for us to fully understand the benefits that you have derived, we are interested in learning
more about the supply chain security initiatives that your company has implemented. Please describe
and/or list the initiatives with which you are familiar (you may also wish to forward the survey to
other departments/groups in your company for this information). Instructions for completing the
``SCS Measures” section of the survey: You may submit your response to this question using whatever
format is easiest for you such as e-mail (sept_lesley@gsb.stanford.edu), writing on a hard copy of
the survey, using a separate sheet of paper, etc., and faxing (650) 723-4487 or mailing (Lesley Sept,
Stanford University, 518 Memorial Way, Room 398, Stanford, CA 94305).
III. Submitting Your Completed Survey
You may submit your completed survey via e-mail (sept_lesley@gsb.stanford.edu), fax (650) 723-4487,
or mail (Lesley Sept, Stanford University, 518 Memorial Way, Room 398, Stanford, CA 94305).
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