Superstorm Sandy Lessons Learned - BOMA SF

No
N/A
27. If yes, where Mid-Atlantic did your additional equipment/labor/supplies come from?
24%
Mid-Atlantic
South
24%
20%
South
West
12% 20%
West
Midwest
12%
12%
Midwest
New England
12%
12%
New England
International
4% 12%
International
4%
28. Did you have any issues with your employees not being able to report to work due to storm damage?
73%
18%
9%
18%
9%
Yes No N/A
s 29. If No yes, how were N/A you able to respond to customer calls?
Some of our team was able to work remotely via email/cell phone to handle calls.
We had power and eventually phones. We maintain a data base on all clients including their cell phones.
Yes, ran overtime to cover shifts
Cell phones, e-mail.
Lodge locally hotels.
Reduced capacity for only a couple of days though the volume was also decreased.
Folks worked out of their homes and were contacted by our team there.
Emergency systems
We rented hotel rooms for our techs to stay in Manhattan before & during the storm until tunnels/bridges
were reopened.
The first week, with little to no LIRR service for most of the week and tunnels closed or limited to 3 people,
most of my Field Employees (Inspectors) were unable to get into Manhattan.
Back-up server files (primary server no power or Verizon data lines), smart phones
Via cell phone and alternate email accounts
We carpooled employees and purchased gasoline for them for their cars from out of the area
Not easy
We have a large enough staff that we were able to respond to our clients with the staff that were able to
report to work.
We booked 15 hotel rooms for several days beginning on Sunday knowing that mass trans would be
knocked out.
With limited staff
Although we had no damage, Verizon did not provide phone service.
Cell phones and email
We had multiple staff have to drive in and car pool to get downtown and work extended hours as we
pumped out WTC basement
41 BOMA/NY HURRICANE SANDY LESSONS LEARNED REPORT | JANUARY 2013