OEM Boards and Systems Hanbook 1989 - Al Kossow's Bitsavers

OEM AT PLATFORMS SERVIt:E AND SUPPORT
INTEL IfIAINTENANCE SlfPPORT OPTIONS
Intel has packaged enhanced warranty and service offerings to complement OEM field service. Intel
can provide on-site support. carry-In or factory repair options on a worldwide basis. Enhanced
warranty options mInimize the Investment in spares and repair capabilities by providing direct
priority access to Inters field service personnel. logistics and repair centers around the world. Inters
WorldWide Service organization has 100 service locations. four repair centers and 850 people and
has been providing microcomputer field service Since 1973. Dispatch centers are located in the US
(toll free). Europe and Japan.
SIII.fla'" Off~"'.1I8:
• On-site maintenance
• Installation
• Per call repair
• Garry-In repair
• Spare parts
• Third party maintenance
• Network design
• Priority part delivery
• Service training
• Factory repair
E.lulaeefI •• -slte ",al'l'a.'y
Low cost. on-site support can be provide.d through Inters enhanced warranty program. Two options
are available for on-Site pass through maintenance. The first option provides on-site. maintenance for
one full year. The second option provides the first 90 days on-site with the remainder of the year
covered by mail-in repair. Warranty options may be tailored to Include hardware support for third
party devices installed by OJ