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6<br />
COVER STORY<br />
A Step Towards Customer Delight<br />
of safety switches, do’s and don’t, etc. Since this was their<br />
first visit to Pune, we organized a tour of Pune city, which<br />
was appreciated by them.<br />
We had taken feedback from all participants about this<br />
program. One constructive and interesting feedback<br />
received was that so far they were not clear about many<br />
aspects of our compressors and now after this program<br />
their confidence has gone up.<br />
This program was a grand success which will certainly bring<br />
our customer closer to us in future and boost the equipment<br />
and spare parts business.<br />
Vilas Siddha<br />
Sr. Manager (ACR - Spares & Service)<br />
Know how for users at KPCL Saswad<br />
As discussed during the Annual Dealers Conference in<br />
<strong>Oct</strong>ober 2007, we had organized 4 days special training<br />
session in January 2008 at KPCL Saswad for users from<br />
Agra who are actually responsible for satisfactory operation<br />
of our KC compressors in cold storage sector.<br />
To keep the momentum going, we organized a similar<br />
training session from 14th to 16th <strong>Dec</strong>ember, 2009, again<br />
at our Saswad plant, for users from Varanasi (UP) who were<br />
basically plant incharge / operator level people.<br />
Sanjay Grover and Amit Srivastava from our Delhi office<br />
and D P Singh from our Lucknow office were instrumental in<br />
talking to cold storage owners in Varanasi and organizing visit<br />
of these plant incharge / operators to KPCL Saswad. Total<br />
16 users attended this course. To motivate and encourage<br />
participation in such programs, as a special case, we had<br />
arranged lodging, boarding and local conveyance at our<br />
cost for all users which was well appreciated by them.<br />
This training was arranged to have interaction with all users<br />
on our after market support, to explain good maintenance<br />
practices, advantage of using genuine spare parts /<br />
advantage oil and to get the optimum output from our<br />
refrigeration compressors.<br />
This was also arranged to promote refrigeration air cooled<br />
KCX compressors. We had also arranged a class room<br />
training at KPCL Saswad with all users wherein these<br />
aspects were taken care of.<br />
We had also organized Saswad factory visit. New processes<br />
introduced to improve the product quality and infrastructure<br />
to produce world class product was explained, which was<br />
appreciated by all users. Hands on training was organized<br />
on all types of compressors by explaining them the role<br />
of the major parts in functioning of the compressors ,<br />
clearances to be maintained during overhauling and the<br />
testing procedures.<br />
Safety switches are the backbone for satisfactory<br />
performance of the compressor. As we felt that users should<br />
have in-depth knowledge of safety switches supplied<br />
with each refrigeration compressor, we had arranged an<br />
exclusive session for the same and covered trouble shooting<br />
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