Trinidad and Tobago - Parcel Post Compendium
Trinidad and Tobago - Parcel Post Compendium
Trinidad and Tobago - Parcel Post Compendium
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<strong>Parcel</strong> <strong>Post</strong> <strong>Compendium</strong> Online<br />
TRINIDAD-TOBAGO POSTAL CORPORATION<br />
Basic Services<br />
1 Maximum weight limit admitted<br />
1.1 Surface parcels (kg) 20<br />
1.2 Air (or priority) parcels (kg) 20<br />
2 Maximum size admitted<br />
2.1 Surface parcels<br />
2.1.1 2m x 2m x 2m<br />
(or 3m length & greatest circumference)<br />
2.1.2 1.5m x 1.5m x 1.5m<br />
(or 3m length & greatest circumference)<br />
2.1.3 1.05m x 1.05m x 1.05m<br />
(or 2m length & greatest circumference)<br />
2.2 Air parcels<br />
2.2.1 2m x 2m x 2m<br />
(or 3m length & greatest circumference)<br />
2.2.2 1.5m x 1.5m x 1.5m<br />
(or 3m length & greatest circumference)<br />
2.2.3 1.05m x 1.05m x 1.05m<br />
(or 2m length & greatest circumference)<br />
Supplementary services<br />
Yes<br />
No<br />
No<br />
Yes<br />
No<br />
No<br />
3 Cumbersome parcels admitted No<br />
<strong>Parcel</strong>s service features<br />
5 Electronic exchange of information<br />
5.1.1 Use a track <strong>and</strong> trace system Yes<br />
5.1.2 M<strong>and</strong>atory tracking events transmitted<br />
EMC<br />
Departure from outward office of<br />
exchange<br />
Yes<br />
EMD Arrival at inward office of exchange Yes<br />
EMH Attempted/Unsuccessful delivery Yes<br />
EMI Final delivery Yes<br />
5.1.3 Optional tracking events transmitted<br />
EMA <strong>Post</strong>ing/collection Yes<br />
EMB Arrival at outward office of exchange Yes<br />
EME Held by Customs Yes<br />
EMF<br />
Out of Customs/Departure from inward<br />
office of exchange<br />
Yes<br />
EMG Arrival at delivery office No<br />
EMJ Arrival at transit office of exchange No<br />
EMK<br />
Departure from transit office of exchange No<br />
5.1.4 Dispatch messages transmitted<br />
PREDES<br />
V 2.0<br />
RESDES<br />
V 1.1<br />
Pre-advice of international dispatch<br />
information - origin post<br />
Dispatch receipt information (response<br />
to a PREDES) – destination post<br />
5.1.5 Ready to start transmitting data to<br />
partners wishing to receive data<br />
5.1.6 Other messages transmitted<br />
PRECON<br />
RESCON<br />
Pre-advice of international consignment<br />
– origin post<br />
Response to a PRECON – destination<br />
post<br />
Yes<br />
Yes<br />
Yes<br />
Yes<br />
Yes<br />
CARDIT<br />
RESDIT<br />
Carrier documents international<br />
transport – origin post<br />
Response to a CARDIT – destination<br />
post<br />
6 Home delivery<br />
6.1 Initial delivery attempt at physical<br />
delivery of parcels to addressee<br />
6.2 If initial delivery attempt unsuccessful,<br />
card left for addressee<br />
6.3 Addressee has option of paying taxes or<br />
duties <strong>and</strong> taking physical delivery of the<br />
item<br />
6.4 There are governmental or legally<br />
binding restrictions mean that there are<br />
certain limitations in implementing home<br />
delivery.<br />
6.5 Nature of this governmental or legally<br />
binding restriction.<br />
7 Signature of acceptance<br />
7.1 When a parcel is delivered or h<strong>and</strong>ed<br />
over<br />
No<br />
No<br />
Yes<br />
Yes<br />
7.1.1 a signature of acceptance is obtained Yes<br />
7.1.2 captured data from an identity card are<br />
registered<br />
7.1.3 another form of evidence of receipt is<br />
obtained<br />
7.2 Ordinary parcels<br />
No<br />
Yes<br />
7.2.1 Signature of the addressee or his agent Yes<br />
7.2.2 Signature of a de facto agent Yes<br />
7.3 Insured parcels<br />
7.3.1 Signature of the addressee or his agent Yes<br />
7.3.2 Signature of a de facto agent Yes<br />
Insured parcel service<br />
No<br />
8 Insured surface parcels admitted No<br />
9 Insured air parcels admitted No<br />
10 Marking used for insured parcels<br />
10.1 CP 74 pink label used No<br />
10.2 CP 73 label <strong>and</strong> pink “insured” label<br />
used<br />
Cash-on-delivery service for parcel<br />
11.1 Acceptance of Cash-on-delivery<br />
(COD) service for parcels<br />
11.1.1 outbound COD parcels<br />
No<br />
11.1.2 inbound COD parcels No<br />
Express delivery service<br />
12 Express parcel delivery service<br />
provided<br />
<strong>Parcel</strong>s with advice of delivery<br />
TT - <strong>Trinidad</strong> <strong>and</strong> <strong>Tobago</strong><br />
13 Admission of advice of delivery for<br />
TTA<br />
No<br />
Date of last update : 05.11.2013<br />
Page 1 of 8
<strong>Parcel</strong> <strong>Post</strong> <strong>Compendium</strong> Online<br />
TRINIDAD-TOBAGO POSTAL CORPORATION<br />
13.1 ordinary parcels No<br />
13.2 insured parcels No<br />
21.1 Threshold level below which parcels are<br />
free of customs duties <strong>and</strong> other taxes<br />
Comments:<br />
TT - <strong>Trinidad</strong> <strong>and</strong> <strong>Tobago</strong><br />
TTA<br />
No<br />
<strong>Parcel</strong>s for delivery free of charges <strong>and</strong> fees<br />
14 <strong>Parcel</strong>s for delivery free of charges<br />
<strong>and</strong> fees admitted<br />
Fragile parcel<br />
No<br />
15 Fragile parcels admitted Yes<br />
Consignment service<br />
16 Consignment service by bilateral<br />
agreements provided<br />
Integrated logistics service<br />
17 integrated logistics service by<br />
bilateral agreements provided<br />
Addresses for bilateral agreements<br />
18 Contact details of the person responsible for<br />
questions concerning bilateral agreements<br />
Name:<br />
Function:<br />
Address:<br />
Mr Hern<strong>and</strong>ez Robert E<br />
General Manager Operations<br />
<strong>Trinidad</strong> <strong>and</strong> <strong>Tobago</strong> <strong>Post</strong>al Coperation<br />
240-250 Golden Grove Road, Piarco,<br />
<strong>Trinidad</strong> W.I.<br />
Tel: 1: (+8686695361)<br />
2: (+)<br />
Fax: (+8686695374)<br />
E-mail<br />
Robert.E.Hern<strong>and</strong>ez@ttpost.net<br />
Admissible radioactive material <strong>and</strong> infectious substances<br />
19 Radioactive materials admitted in<br />
19.1 Air <strong>Parcel</strong>s<br />
19.2 Insured parcels<br />
No<br />
No<br />
Inbound parcels No<br />
Outbound parcels No<br />
Inbound parcels No<br />
Outbound parcels No<br />
20 Infected substances admitted in<br />
20.1 Air <strong>Parcel</strong>s<br />
20.2 Insured parcels<br />
Supplementary charges - Customs<br />
21 Non-dutiable parcels<br />
Inbound parcels No<br />
Outbound parcels No<br />
Inbound parcels No<br />
Outbound parcels No<br />
22 Dutiable parcels<br />
22.1 Customs clearance fee collected for<br />
parcels subject to import customs<br />
clearance<br />
22.2 Amount of fee collected<br />
Yes<br />
Local currency 25.00<br />
USD<br />
Comments:<br />
23 Customs clearance fee collected for<br />
for all items declared at customs<br />
23.1 Amount of fee collected<br />
Yes<br />
Local currency 25.00<br />
USD<br />
Comments:<br />
24 Administration fees collected for<br />
parcels subject to export customs<br />
clearance<br />
Comments:<br />
Special charges - Storage<br />
25 Storage charge collected on a parcel<br />
when it is kept beyond the prescribed<br />
period, or in the event of return to<br />
sender/redirection<br />
25.1 Amount of charge per day/per parcel<br />
No<br />
Yes<br />
Local currency $1.50<br />
SDR .15<br />
25.2 Period of charge, if not daily<br />
Special delivery charges<br />
26 Delivery charges collected at the time<br />
of delivery in response to the advice<br />
of arrival<br />
Special charges – <strong>Post</strong>e restante<br />
No<br />
27 <strong>Post</strong>e restante service provided Yes<br />
27.1 Amount of charge per parcel<br />
Local currency $0.00<br />
SDR<br />
27.2 Basis for charge if not an amount per<br />
parcel<br />
Special provisions - Treatment of parcels wrongly accepted<br />
28 <strong>Parcel</strong>s returned to sender No<br />
Date of last update : 05.11.2013<br />
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<strong>Parcel</strong> <strong>Post</strong> <strong>Compendium</strong> Online<br />
TRINIDAD-TOBAGO POSTAL CORPORATION<br />
28.1 If not, parcel delivered to addressee<br />
under conditions prescribed by your<br />
country legislations<br />
Delivery areas<br />
29 <strong>Parcel</strong>s delivered to<br />
Yes<br />
29.1 all addresses No<br />
29.2 specific areas only No<br />
Comments:<br />
<strong>Parcel</strong> notification is left at customer's address for<br />
customer to pick up parcel at post office.<br />
Office name:<br />
Name:<br />
Function:<br />
International<br />
Ms Hutchinson .J. Pearl<br />
International Support Leader<br />
Address: National Mail Centre<br />
International Department<br />
240-250 GOLDEN GROVE ROAD<br />
PIARCO<br />
<strong>Trinidad</strong> <strong>and</strong> <strong>Tobago</strong><br />
West Indies<br />
Tel:<br />
1: (+1868)6695361<br />
2: (+ 1868)6695362<br />
Fax: (+1868)6695374<br />
E-Mail:<br />
TT - <strong>Trinidad</strong> <strong>and</strong> <strong>Tobago</strong><br />
Pearl.j.hutchinson@ttpost.net<br />
TTA<br />
Collection<br />
30 Collection of parcels at post offices<br />
provided for<br />
30.1 all addresses Yes<br />
30.2 specific areas only No<br />
Comments:<br />
Delivery procedures for parcels for which customs duty <strong>and</strong><br />
taxes are payable<br />
31 Procedure for parcels for which<br />
customs duty is payable<br />
31.1 Pick up of parcel at the customs office No<br />
31.2 Addressee’s address with collection of<br />
customs duties <strong>and</strong> taxes at the time of<br />
delivery<br />
31.3 Delivery to the addressee’s address<br />
after payment of customs duties <strong>and</strong><br />
taxes<br />
31.4 Over the counter at the local post office<br />
with immediate payment of customs<br />
duties <strong>and</strong> taxes<br />
31.5 Other<br />
Period of retention<br />
32 Period of retention for parcels<br />
No<br />
No<br />
Yes<br />
32.1 Normal period 20 Day(s)<br />
32.2 Exceptional period<br />
33 Retention for parcels for which notice<br />
could not be sent or addressed to<br />
poste restante<br />
33.1 Normal period 20 Day(s)<br />
33.2 Exceptional period<br />
<strong>Parcel</strong>s automatically retained<br />
34 Office to which a copy of the CP 78<br />
verification note should be sent<br />
Requests for withdrawal from the post or alteration, or<br />
correction of address<br />
35 Requests for withdrawal from the<br />
post accepted<br />
Special provisions - Force majeure<br />
36 Liability admitted in cases of force<br />
majeure<br />
36.1 Liability admitted for insured parcels on<br />
board ships or aircraft used by<br />
designated operators<br />
36.2 Addressee/sender's reservations<br />
admitted at the time of delivery<br />
Special provisions - Customs declarations<br />
37 Number of CN 23 customs<br />
declarations required for inbound<br />
parcels<br />
37.1 Number of CN 23 customs declarations<br />
required for parcels in transit<br />
37.2 Languages in which CN 23 customs<br />
declarations can be completed<br />
English<br />
Special provisions - Method of dispatching accompanying<br />
documents<br />
38 Documents affixed to the relevant<br />
parcels<br />
Service to designated operators<br />
40. User of the Internet-based Inquiry<br />
System (IBIS)<br />
40.1 Details of office(s) responsible for<br />
h<strong>and</strong>ling parcel post inquiries<br />
Yes<br />
No<br />
No<br />
No<br />
No<br />
1<br />
1<br />
Yes<br />
38.1 Documents attached to the parcels bill No<br />
Service to customers<br />
39 On-line tracking provided No<br />
Date of last update : 05.11.2013<br />
Page 3 of 8
<strong>Parcel</strong> <strong>Post</strong> <strong>Compendium</strong> Online<br />
TRINIDAD-TOBAGO POSTAL CORPORATION<br />
Office name:<br />
Name:<br />
Function:<br />
Customer Service<br />
Ms Annette George<br />
Team Leader (Ag)<br />
Address: National Mail Centre<br />
240-250 Golden Grove road<br />
Piarco<br />
<strong>Trinidad</strong> West Indies<br />
Tel:<br />
1: (+1868)6695361<br />
2: (+)<br />
Fax: (+1868)6697432<br />
E-Mail:<br />
1nfo@ttpost.net<br />
December 26 BOXING DAY<br />
Regional Holidays<br />
41.2 Regional holidays<br />
Regional holiday in<br />
TT - <strong>Trinidad</strong> <strong>and</strong> <strong>Tobago</strong><br />
TTA<br />
Month Day(s) Regional/Local Holidays –<br />
Localities <strong>and</strong> description<br />
Hours of service <strong>and</strong> days(s) on which the inquiry service is<br />
operating<br />
Opening Hours (Local)<br />
Day Opening hours 1 Opening hours 2<br />
Monday 08:00-16:00 -<br />
Tuesday 08:00-16:00 -<br />
Wednesday 08:00-16:00 -<br />
Thursday 08:00-16:00 -<br />
Friday 08:00-16:00 -<br />
Saturday - -<br />
Sunday - -<br />
Languages English<br />
National Holidays<br />
41.1 National holidays<br />
National holiday in 2014<br />
Month Day(s) National Holidays - Description<br />
January 1 NEW YEARS DAY<br />
March 3 CARNIVAL MONDAY<br />
March 4 CARNIVAL TUESDAY<br />
March 31 SPIRITUAL BAPTIST LIBERATION<br />
DAY<br />
April 18 GOOD FRIDAY<br />
April 21 EASTER MONDAY<br />
May 30 INDIAN ARRIVAL DAY<br />
June 18 CORPUS CHRISTI<br />
June 19 LABOUR DAY<br />
June 28 Eid-ul-Fitr (End of month of<br />
Ramadan) - To be officially Declared<br />
(weekly non-working day)<br />
August 1 EMANCIPATION DAY<br />
September 1 INDEPENDENCE DAY<br />
September 24 REPUBLIC DAY<br />
October 24 Divali (Hindu Festival of Lights) - To<br />
be officially Declared<br />
December 25 CHRISTMAS DAY<br />
Cancellation of fees<br />
42 Fees cancelled when they concern<br />
42.1 parcels returned to sender No<br />
42.2 parcels redirected to a third party No<br />
42.3 parcels ab<strong>and</strong>oned by the sender No<br />
42.4 parcels lost or destroyed No<br />
42.5 parcels rifled or damaged No<br />
Redirection within the country of destination<br />
43.1 Redirection done without a request from<br />
the sender or addressee<br />
No<br />
43.2 Redirection fee charged No<br />
43.3 Amount of redirection fee (SDR)<br />
Comments:<br />
Redirection is free for the first 3 months.<br />
Thereafter, the fee is $30.00TT, or 3.03<br />
SDR.<br />
Miscellaneous provisions – operation of the parcel service<br />
44.1 <strong>Post</strong>al parcel services operated by the<br />
designated postal operator<br />
44.2 <strong>Post</strong>al parcel services operated by a<br />
transport company or companies<br />
Yes<br />
No<br />
44.3 Service provided throughout the country Yes<br />
<strong>Post</strong>codes<br />
Localities<br />
Office(s) of exchange h<strong>and</strong>ling parcels<br />
45 Details of office(s) of exchange<br />
responsible for h<strong>and</strong>ling parcel post<br />
Office name:<br />
IMPC codel:<br />
Name:<br />
Function:<br />
NATIONAL MAIL CENTRE<br />
Ms LEE HEATHER<br />
TEAM LEADER<br />
Address: 240-250 GOLDEN GROVE ROAD<br />
PIARCO<br />
<strong>Trinidad</strong>, West Indies<br />
Tel:<br />
1: (+1868)6695361<br />
2: (+)<br />
Fax: (+1868)6695395<br />
E-Mail:<br />
TTPOSA<br />
heather@ttpost.net<br />
Date of last update : 05.11.2013<br />
Page 4 of 8
<strong>Parcel</strong> <strong>Post</strong> <strong>Compendium</strong> Online<br />
TRINIDAD-TOBAGO POSTAL CORPORATION<br />
Hours of service <strong>and</strong> days(s) on which the OE is operating<br />
Opening Hours (Local)<br />
Day Opening hours 1 Opening hours 2<br />
TT - <strong>Trinidad</strong> <strong>and</strong> <strong>Tobago</strong><br />
TTA<br />
Monday 08:00-16:00 -<br />
Tuesday 08:00-16:00 -<br />
Wednesday 08:00-16:00 -<br />
Thursday 08:00-16:00 -<br />
Friday 08:00-16:00 -<br />
Saturday - -<br />
Sunday - -<br />
Observations/Comments<br />
Delivery st<strong>and</strong>ards<br />
46-47 See the annexes.<br />
Barcode<br />
48 Barcode sample used on all outward<br />
international postal parcels.<br />
Date of last update : 05.11.2013<br />
Page 5 of 8
<strong>Parcel</strong> <strong>Post</strong> <strong>Compendium</strong> Online - Annexes<br />
TRINIDAD-TOBAGO POSTAL CORPORATION<br />
TT - <strong>Trinidad</strong> <strong>and</strong> <strong>Tobago</strong><br />
TTA<br />
<strong>Parcel</strong> delivery st<strong>and</strong>ards - Air parcel<br />
OE Name<br />
NATIONAL MAIL CENTRE<br />
IMPC Code<br />
TTPOSA<br />
Tel (+8686695361)<br />
Fax (+8686695395)<br />
Hours of operation 0600-2200<br />
From the airport of destination to the addressee<br />
Arrival at the airport<br />
Days of delivery by zone<br />
Day Time Zone 1 Zone 2 Zone 3<br />
Monday 00:00 - 23:59 Wednesday Thursday ---<br />
Tuesday 00:00 - 23:59 Thursday Friday ---<br />
Wednesday 00:00 - 23:59 Friday Monday ---<br />
Thursday 00:00 - 23:59 Monday Tuesday ---<br />
Friday 00:00 - 23:59 Tuesday Wednesday ---<br />
Saturday 00:00 - 23:59 Wednesday Thursday ---<br />
Sunday 00:00 - 23:59 Wednesday Thursday ---<br />
Definition of zones<br />
Zone 1:<br />
<strong>Post</strong>codes<br />
All delivery points within <strong>Trinidad</strong><br />
Zone 2:<br />
<strong>Post</strong>codes<br />
All delivery points within <strong>Tobago</strong><br />
Zone 3:<br />
<strong>Post</strong>codes<br />
Cities<br />
Cities<br />
Cities<br />
Arrival at office of exchange:<br />
Customs clearance times:<br />
Items subject to customs duty:<br />
Items not subject to customs duty:<br />
Comments:<br />
24 hours<br />
8 hours<br />
The OE operates five days a week with the exception of<br />
Public Holidays<br />
Date of last update : 05.11.2013<br />
Page 6 of 8
<strong>Parcel</strong> <strong>Post</strong> <strong>Compendium</strong> Online - Annexes<br />
TRINIDAD-TOBAGO POSTAL CORPORATION<br />
TT - <strong>Trinidad</strong> <strong>and</strong> <strong>Tobago</strong><br />
TTA<br />
<strong>Parcel</strong> delivery st<strong>and</strong>ards - Surface parcel<br />
OE Name<br />
NATIONAL MAIL CENTRE<br />
IMPC Code<br />
TTPOSA<br />
Tel (+8686695361)<br />
Fax (+8686695395)<br />
Hours of operation<br />
From the airport/port/office of exchange of destination to the addressee<br />
Arrival at the airport<br />
Days of delivery by zone<br />
Day Time Zone 1 Zone 2 Zone 3<br />
Monday 00:00 - 23:59 Wednesday Thursday ---<br />
Tuesday 00:00 - 23:59 Thursday Friday ---<br />
Wednesday 00:00 - 23:59 Friday Monday ---<br />
Thursday 00:00 - 23:59 Monday Tuesday ---<br />
Friday 00:00 - 23:59 Tuesday Wednesday ---<br />
Saturday 00:00 - 23:59 Wednesday Thursday ---<br />
Sunday 00:00 - 23:59 Wednesday Thursday ---<br />
Definition of zones<br />
Zone 1:<br />
<strong>Post</strong>codes<br />
All delivery points within <strong>Trinidad</strong><br />
Zone 2:<br />
<strong>Post</strong>codes<br />
All delivery points within <strong>Tobago</strong><br />
Zone 3:<br />
<strong>Post</strong>codes<br />
Cities<br />
Cities<br />
Cities<br />
Arrival at office of exchange:<br />
Customs clearance times:<br />
Items subject to customs duty:<br />
Items not subject to customs duty:<br />
Comments:<br />
24 hours<br />
8 hours<br />
The OE operates five days a week with the exception of<br />
Public Holidays<br />
Date of last update : 05.11.2013<br />
Page 7 of 8
<strong>Parcel</strong> <strong>Post</strong> <strong>Compendium</strong> Online - Annexes<br />
TRINIDAD-TOBAGO POSTAL CORPORATION<br />
TT - <strong>Trinidad</strong> <strong>and</strong> <strong>Tobago</strong><br />
TTA<br />
Last validation date: 2011-12-12<br />
Date of last update : 05.11.2013<br />
Page 8 of 8
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