Multicultural Action Plan (PDF - 2.5MB) - City of Greater Geelong

CITY OF GREATER GEELONG 

Multicultural 

Action Plan 

2011–2014 

WWW.GEELONGAUSTRALIA.COM.AU

Table of Contents 

Foreword by Cr John Mitchell, 

Mayor, City of Greater Geelong 4 

Message by Cr Eddy Kontelj, 

Multicultural and Aboriginal Affairs 5 

Our Vision 6 

Our Mission 6 

Multicultural Action Plan Working Group 7 

Executive Summary 8 

Introduction: Taking the lead 10 

Background: A big part of the Geelong Community 11 

Policy Context: A relevant human right 12 

The City of Greater Geelong: A Multicultural Fabric 14 

Location 14 

Original Inhabitants 14 

European Settlement 14 

Post World War II Migration 16 

The Changing Landscape 16 

Demographic Profile of Geelong Today 18 

Cover image: Trevor Pendock courtesy Diversitat 

3 

Key Achievements in Multicultural Affairs 20 

Key Council Achievements in Multicultural Affairs 20 

Key Achievements of Partner Organisations 20 

Developing the Multicultural Action Plan 21 

Purpose of the Multicultural Action Plan 21 

Multicultural Action Plan Working Group 22 

Multicultural Action Plan Framework 22 

Stages of Plan Development 22 

Requirements for Successful Implementation 23 

Multicultural Action Plan 2011–2014 24 

Action 1: Respect and Recognition 25 

Action 2: Access and Equity 26 

Action 3: Responsive Services 28 

Action 4: Support to Community 31 

References 35 

Appendices 36 

Definitions of Terms and Concepts 36 

List of Abbreviations 38 

List of Consulted Organisations 38

4 

Foreword by Cr John Mitchell, mayor 

City of Greater Geelong 

The City of Greater Geelong Multicultural Action Plan 

2011–2014 is the very first of its kind for this municipality. 

The plan recognises the contribution, both past and 

present, of people of cultural and linguistically diverse 

backgrounds to making our city what it is today. 

By implementing this plan, Council recognises our 

responsibility to create an environment which supports 

individuals, groups and networks so that they can fully 

participate in civic life. 

Many people have been directly or indirectly involved in 

developing the plan including local residents, community 

groups, and staff of non-government organisations and all 

three levels of government. 

I would like to acknowledge the expertise and rich 

contribution made by the members of the Multicultural 

Action Plan Working Group who have been instrumental 

in shaping this plan. 

Cr John Mitchell 

Mayor 

CITy OF GREATER GEELOnG

Message from Cr Eddy Kontelj, 

Multicultural and Aboriginal Affairs 

Geelong has enjoyed the benefits of a diverse and 

multicultural community for decades. The region is home to 

hundreds of cultures and linguistically diverse communities. 

Cultural and Linguistically Diverse (CALD) communities 

have contributed significantly to the fabric of Geelong 

with their community work, culture, art, language, religion, 

sporting achievements, food and dance. Their economic 

contribution, the industries they have worked in and the 

businesses they operate have advanced Geelong — we all 

live in a better place because of our CALD communities. 

While the City of Greater Geelong (The City) has an 

impressive track record for welcoming and engaging people 

from diverse cultural, ethnic and religious backgrounds, the 

Multicultural Action Plan (MAP) is a “whole of organisation” 

response to cultural diversity and a framework to help 

guide and direct us into the future. The City is committed to 

opportunities and services that enable all people, regardless 

of their cultural, religious, ethnic or linguistic background, to 

join in the wider community and live a better quality of life. 

5 

The MAP was developed with the collaboration and input of 

the Multicultural Action Plan Working Group, in consultation 

with over 300 people or organisations. It aims to: 

• foster unity 

• promote community harmony 

• support our cultural, linguistic and religious diversity 

• advance equality and human rights 

• boost Geelong’s competitive economic and 

multicultural advantage 

• help address demographic, social and 

economic challenges of the region. 

As someone born in Geelong to parents who immigrated to 

Australia in 1957, I was personally humbled and proud to be 

part of this first MAP for the Geelong region. In my role as 

portfolio holder for Multicultural Affairs I am excited at the 

prospect of continuing to work with our CALD communities 

to strengthen our current objectives, and to implement new 

initiatives as identified in the MAP. 

To each individual, community and organisation that 

contributed to this MAP, and the Multicultural Action Plan 

Working Group, I pass on my sincere appreciation and 

thanks for your valued dedication, input and passion. 

Your tenacity will make the difference. 

Cr Eddy Kontelj 

Cowie Ward

Photo by Trevor Pendock courtesy Diversitat 

6 

OuR VISION 

Geelong: coast, country and suburbs is the 

best place to live through prosperous and 

cohesive communities in an exceptional 

environment. 

OuR MISSION 

Working cooperatively to provide leadership 

and services that are effective and 

sustainable in meeting the changing needs 

of our community.

Multicultural Action Plan Working Group 

The City of Greater Geelong is deeply grateful to the members of the Multicultural 

Action Plan Working Group (MAPWG) who have generously given their time and 

expertise to help us shape the Multicultural Action Plan 2011–2014. 

Cr Eddy Kontelj 

Council Portfolio Holder, Multicultural and Aboriginal 

Affairs (Chair) 

Dr Linda Petkovic 

President, Geelong Ethnic Communities Council and 

Commissioner at the Victorian Multicultural Commission 

Monsignor James Murray 

Chairperson, Geelong Interfaith network 

Mr Michael Martinez 

Chief Executive Officer, Diversitat 

Mrs Helen Nicholls-Stary 

International Students Advisor, Division of Student Life, 

Deakin University 

Ms Brenda Harrison 

Consultant, Multicultural Aged Care Services Geelong Inc. 

Ms Christine Silvestroni 

Industry Facilitator, Economic Development Unit, 


Ms Irene McGinnigle 

General Manager, Community Services, 

City of Greater Geelong (to December 2010) 

Ms Jenny McMahon 

Current General Manager, Community Services, 


Ms Jane Wager 

Coordinator, Community Development Unit, 


Ms Nicolina Scarcella 

Community Education Officer, Victorian Equal 

Opportunity and Human Rights Commission 

Ms Veema Mooniapah 

Community Development Officer, Community 

Development Unit, City of Greater Geelong 

Snr Constable Victor Robb 

Multicultural Liaison Officer, Victoria Police 

7

8 

Section Heading 

Executive 

Summary 

Photo by Trevor Pendock courtesy Diversitat

The City of Greater Geelong Multicultural Action Plan 

2011–2014 was informed by Australia’s international 

obligations under conventions on migration, human rights 

and refugees and by Victorian Government legislation, 

which emphasises the importance of recognising and 

embracing cultural diversity. 

Migration and migrants have been important in the 

development of the Geelong region. In the mid 1800s, 

our first European migrants were drawn by the bustling port 

and the desperate need for workers in the surrounding area. 

After World War II, people displaced in Europe were looking 

for a place to start a new life. At the same time, Geelong’s 

manufacturing sector needed their skills and labour to 

thrive. Following the Vietnam War and changing government 

policy, refugees from South–East Asia were welcomed to 

the city. Today, skilled migrants are still essential for the 

local economy. Geelong continues to welcome refugees and 

has become a major destination for international students. 

Development of the Multicultural Action Plan has been 

guided by a Multicultural Action Plan Working Group, 

chaired by Multicultural Portfolio holder Cr Kontelj and on 

the basis of consultations with 300 people or organisations. 

The Multicultural Action Plan will direct CoGG to guide 

effective planning, partnership development, community 

participation and engagement. It will reinforce CoGG’s 

commitment to advocate, strengthen, support and engage 

its multicultural communities. Through the plan, CoGG will 

work more collaboratively with both the community and 

various stakeholders to ensure Geelong is a harmonious, 

inclusive and connected community into the future. 

The Multicultural Action Plan contains 35 actions 

structured around four key planning themes: 

• Respect and Recognition – Respect is accorded to 

local ethnic communities through recognition and 

participation at CoGG and civic events, festivals and 

programs 

9 

• Access and Equity – CALD communities have the same 

access to and knowledge of CoGG services, role and 

information as the rest of the community 

• Responsive Services – CoGG services respond to the 

needs of the CALD communities across all population 

demographics 

• Support to Community – CoGG support, in the form 

of community grants and use of CoGG resources and 

infrastructure, is provided to CALD communities to 

fit with their representation and need within the local 

community. 

An expert Advisory Group will be established to guide the 

implementation of the Plan and progress will be reported 

to CoGG annually.

10 

Introduction 

Taking the lead 

Local government is closest to the community. It can 

take the lead in developing inclusive and fair policies and 

strategies that recognise, respect and value cultural, 

linguistic, ethnic and religious diversity. 

City Plan 2009–2013 is the overarching strategic plan for 

the City of Greater Geelong (CoGG). It recognises that 

community wellbeing must be promoted and identifies the 

development of a multicultural action plan as an initiative. 

CITy OF GREATER GEELOnG 

Local skilled migrants in action 

The Multicultural Action Plan 2011–2014 (MAP) will provide 

a formal strategic direction for all CoGG activities over the 

next four years as a “whole of organisation” approach to 

cultural diversity. The MAP will ensure that CoGG services 

are sensitive to and reflect the needs of the culturally and 

linguistically diverse (CALD) communities of the City of 

Greater Geelong. 

The MAP will consolidate current achievements and 

support, and develop new approaches. It will ensure that 

cultural, linguistic, ethnic and religious diversity is central 

to all aspects of everyday life across the municipality. 

This approach is in keeping with the key principles of 

multiculturalism and human rights and with the Vision 

and Mission that have been adopted by CoGG.

Executive Summary 11 

Background 

A big part of Geelong Community 

A key ingredient in Geelong’s successful post World 

War II development has been the contribution made by 

successive waves of immigrants. More than 16 per cent of 

our residents were born overseas. The present day CALD 

communities are made up of: 

• established migrants and their families 

• recently arrived skilled migrants 

• refugees and humanitarian entrants mostly from Burma, 

Sudan, Afghanistan, Congo and Liberia, including 

unaccompanied refugee minors 

• international students 

Cultural diversity has many benefits that support economic, 

social and demographic development. CoGG has been 

active in promoting Geelong’s assets, including access to 

housing, employment, recreation, the coast and country and 

a healthy lifestyle, to encourage new arrivals to make this 

their destination of choice. CoGG recognises its responsibility 

to put in place policies and practices which strengthen and 

promote community wellbeing. We want residents of CALD 

backgrounds to participate fully in civic life. 

“ 

“ 

People are friendly and 

willing to help each other. 

The community is relatively 

harmonious with a diverse 

variety of ethnicity. 

zuraini ramli

12 

Policy Context 

A relevant human right 

CoGG’s intention to further commit to cultural diversity, 

through the MAP, has been informed by national, state and 

local government legislation, policies and strategies. 

The Victorian Charter of Human Rights and 

Responsibilities Act 2006 includes the following 

references to cultural diversity: 

“All persons with a particular cultural, religious, racial 

or linguistic background must not be denied the right, 

in community with other persons of that background, 

to enjoy his or her culture, to declare and practise his 

or her religion and to use his or her language.” 1 

“Subject to this section, it is unlawful for a public 

authority to act in a way that is incompatible with 

a human right or, in making a decision, to fail to give 

proper consideration to a relevant human right.” 2 

Other relevant Victorian Government Legislation includes: 

• The Multicultural Victoria Amendment Act 2008 

• The Multicultural Victoria Act 2004 

• Racial and Religious Intolerance Act 2001 

• Victorian Equal Opportunity Act 1995 


“ 

“ 

1 Victorian Charter of Human Rights and Responsibilities Act 2006, Section 19 – Cultural Rights Page 11 

2 Victorian Charter of Human Rights and Responsibilities Act 2006, Section 38 – Conduct of Public Authorities Page 22 

3 “All Of Us: Victoria’s Multicultural Policy”, Victorian Multicultural Commission 2009, Page 6 

4 Local Government Act 1989, Section 32 C 

5 Local Government Act 1989, Section 32 D 

In addition to State legislation, the following reports and 

policies provide context for cultural diversity planning: 

"Access, Services, Support, Respect: Local Governments 

Response to Cultural Diversity in Victoria" 

2003 Victorian Multicultural Commission report. 

“All of Us: Victoria’s Multicultural Policy”, sets out a 

framework for continuing to strengthen and promote 

multiculturalism across the state. “One of Victoria’s 

greatest strengths and defining attributes is our rich 

cultural, linguistic and religious diversity” 3 

The Local Government Act 1989 specifies the role and 

objectives of local government. It states that a council must 

act “to improve the overall quality of life of people in the local 

community; and to ensure that services and facilities provided 

by the Council are accessible and equitable”. 4 Further, the role 

of Council includes “acting as a representative government by 

taking into account the diverse needs of the local community 

in decision making; and fostering community cohesion and 

encouraging active participation in civic life.” 5 

The Municipal Association of Victoria 2007 Statement 

of Commitment to Cultural Diversity advocates for actions 

to nurture, promote and celebrate cultural diversity and an 

inclusive local government sector. 

As a member of the Victorian Local Governance 

Association, the CoGG is committed to “the support and 

response of cultural diversity through social policy objectives”.

Photo by Trevor Pendock courtesy Diversitat

14 

The City of Greater Geelong 

A Multicultural Fabric 

Location 

The City of Greater Geelong is located in south-western 

Victoria, about 75 kilometres south west of Melbourne. It is 

bounded by the Moorabool Shire and Wyndham City in the 

north, Borough of Queenscliffe in the east, Colac Otway, Bass 

Strait and Surf Coast Shire in the south and Golden Plains 

Shire in the west. 

Today, the region is a rural, residential, commercial, 

industrial and resort area. Geelong is the largest regional 

city in Victoria and the leading commercial centre for southwestern 

Victoria. The municipality encompasses a total land 

area of about 1,250 square kilometres. 

VICTORIA 

Geelong 

Torquay 

GREAT OCEAN RD 

CORIO BAY 

6 http://profile.id.com.au/Default.aspx?id=268&pg=138&gid=10&type=enum 

7 http://profile.id.com.au/Default.aspx?id=268&pg=138&gid=10&type=enum 

8 “Geelong. A short history” Norman Houghton, Gordon Print 2003 


1 HOUR 

BASS STRAIT 

PORT PHILLIP BAY 

Melbourne 

North 

Original Inhabitants 

The area’s original inhabitants were members of the Wada 

Wurrung (Wathaurong) tribe of Aborigines. They were a 

powerful and populous tribe with at least twenty-five clans 

living in an area of 120 by 150 kilometres. 

Their lands included woodlands east of the Otway Ranges, 

ocean and bay coasts, grasslands, lakes and wetlands of 

the volcanic plains, and woodlands of the central Victorian 

dividing range. They are one of the five peoples of the Kulin 

Nation, which includes the Bun Wurrung (Port Phillip and 

lands east thereof), the Woi Wurrung (Melbourne and 

the plains to the north), the Daung Wurrung (central-east 

Victoria), and the Djadja Wurrung (central Victoria). 6 

The name Geelong is derived from an Aboriginal word 

which means “a place of the sea bird over the white cliffs.” 7 

European Settlement 

The first sighting of the Geelong area by Europeans 

occurred in December 1800 when Lt James Grant sailed 

through Bass Strait. In October 1803 Lt Colonel David 

Collins established a short-lived settlement near Point 

Nepean. A convict, William Buckley, escaped across the bay 

and lived with the Wada Wurrung for 32 years. Buckley is 

recognised as the first permanent European settler. 8 

Mass European settlement dates from 1836, with the 

township surveyed in 1838. Land was used mainly for 

farming, grazing and vineyards. Growth was gradual in 

the 1840s and 1850s, aided by improved access, the 

establishment of industries and the gold rush.

In 1841 Geelong’s population was a modest 454. In 1846 it 

reached 2,065; by 1851 it had quadrupled to 8,291. Between 

1848 and 1850 17 ships brought over 4,000 immigrants who 

were accommodated in the small immigration barracks at the 

corner of Swanston and Little Malop Streets. Work was plentiful 

- most were quickly hired. This influx of migrants was the result 

of the home government (England) decision to renew assisted 

immigration. Prior to this the squatters had formed the Geelong 

Immigration Society and had imported labourers from Van 

Diemen’s Land, many of whom were ex-convicts. In 1851 gold 

was discovered in Ballarat. Geelong’s population grew to 23,000 

by the mid 1850s. Rapid population growth happened in early 

the 1900s, particularly during the 1920s. 

There is little information about the migrants who arrived 

in Geelong between the 1860s and post World War ll. There 

was consistent European migration attracted to Geelong 

as a port town with employment opportunities linked to the 

booming manufacturing and wool industries. Prior to World 

War II, many of our migrants came from the United Kingdom, 

Ireland and Germany. The official Australian government 

policy and community expectations were clear: immigrants 

were expected to fully assimilate and comply with the social 

and cultural customs of the general community, virtually 

negating their previous life experience and patterns of 

social behaviour. Grovedale, formerly known as 

“Germantown” changed its name due to Germans 

being undesirable in the community during 

both World Wars I and II. 

“ 

“ I 

love Geelong because It’s a 

safe place, People are friendly. 

All my children & grandchildren 

are here. I wouldn’t want to live 

anywhere else! 

mario kontelj 

15

16 

Post World War II Migration 

Geelong was the eventual destination for the post World 

War II resettlement of displaced people. People from the 

Baltic states, Netherlands, Germany, Italy, Greece, Poland 

and the Ukraine as well as people of Slovenian, Serbian 

and Croatian backgrounds were the main groups attracted 

to Geelong by the availability of housing and nearby jobs. 

Migrant families could settle in the Norlane Migrant Hostel 

(D W Hope Centre) where living conditions were basic. 

Thousands of jobs were available at expanding industries 

and companies like Ford, Pivot, Winchester Rifles and 

International Harvester. By meeting people at the hostel, 

migrants were often able to find work. 9 

Even with the increase of post war migrants from all 

over Europe, the pre war public policy and community 

expectation of assimilation continued. Ethnic communities 

worked together establishing social, recreational, religious 

and economic groups and opportunities. These networks 

and groups pressured and lobbied for change to the 

existing policies. 

In the early 1970s the government officially abandoned 

the policy of assimilation and strongly promoted the policy 

of multiculturalism on a bipartisan political approach. 

This opened the door for refugees from South East Asia 

particularly from Vietnam and Cambodia, who settled or 

were sponsored to settle in Geelong. 

Successive waves of migration continue to the present 

day and Geelong has welcomed a range of migrants and 

refugees from all over the world. 

9 http://en.wikipedia.org/wiki/Immigration_to_Australia “A Fresh Start in a New Land” Edited by Norm Gibson Rowick Printers 1988 

10 http://forecast2.id.com.au/default.aspx?id=268&pg=5000 


The Changing Landscape 

Today, Geelong’s economy is very different to the one of 

60 years ago. Manufacturing is still important but now only 

14 per cent of the workforce is employed in this sector. 

The largest employment sectors are now health, education, 

tourism and retailing. Skilled migrants arriving today are 

bringing skills in areas where we have a shortage of local 

workers, for example in the health sector and technical 

areas such as engineering and research. As the labour 

force ages over the next decade, skilled migrants will be 

important to local prosperity. 

Geelong is a centre of excellence for education. Deakin 

University, the Gordon Institute of TAFE and a number of 

private organisations provide services that are unique in 

regional Australia. In 2010 there were more than 2,000 

international students estimated to be studying at all in 

Geelong. At the end of their study some might remain 

in Australia and contribute locally while others will head 

home or to somewhere else in the world. Their Australian 

education is highly regarded and widely recognised. Our 

refugee and humanitarian entrants, some of whom are 

highly qualified and skilled, also contribute much to the 

culture of Geelong through cultural events including 

traditional food, music, costumes and language.

Flourishing local 

ethnic business 

shweta vohea, true spice geelong

18 

Geelong is a good place, very 

different from the refugee 

camp. Here we have freedom 

and people are friendly. 

oh kler 

10 http://forecast2.id.com.au/default.aspx?id=268&pg=5000 


Demographic Profile of Geelong Today 

The population of the municipality in 2010 was 220,068. 

More than two thirds of the City’s residents live in urban 

areas. 10 

One in five people that live in Geelong are from a culturally 

or linguistically diverse background (CALD). 

The 2006 Census showed: 

• 15.8% of the City’s residents are born overseas. 

– 6.7% were from English speaking countries 

– 9.1% speak a language other than English at home. 

The main languages spoken are Italian, German, 

Dutch, Greek and Serbian. 

• 1.7% of those born overseas have arrived since 2001 

• 68.1% of the City’s residents profess 

some religious affiliation 

In recent years there has been an increase of people 

arriving from Africa, Liberia, the Middle East and Burma. 

These people include refugees and humanitarian entrants, 

including about 30 unaccompanied refugee minors. 

”

ONE IN FIVE PEOPLE THAT LIVE IN 

GEELONG ARE FROM A CuLTuRALLY 

OR LINGuISTICALLY DIVERSE 

BACKGROuND (CALD) 

Estimated arrivals since 2004 

RESIDENTS 

BORN 

OVERSEAS 

15.8% 

RESIDENTS 

WITH RELIGIOuS 

AFFILIATION 

19 

68.1% 

1,200 SKILLED MIGRANTS 

AND THEIR FAMILIES 

The largest group are from countries 

including Ireland, UK and Scotland. 

868 REFuGEE OR HuMANITARIAN 

ENTRANTS 

400 Karen and Kareni from Burma 

300 Sudanese 

81 Liberians 

51 Congolese 

41 Afghani 

5 Iraqi 

2000 INTERNATIONAL STuDENTS 

(ANNuALLY) 

Mostly from India, China, 

Malaysia, Pakistan.

20 

Key Achievements in Multicultural Affairs 

In practice and in spirit 

Key Council Achievements in Multicultural Affairs 

In order to express its support to the new and emerging 

communities, not only in practical terms but also in spirit, 

in 2002 the Council formally declared the City of Greater 

Geelong as a “Refugee Welcome Zone”, based on the 

commitment of Council to welcome refugees into our 

community and reaffirm the City of Greater Geelong’s ongoing 

commitment to cultural diversity and humanitarianism. 11 

CoGG proactively supports cultural diversity through many 

direct and indirect activities. These are listed in detail in Table 1. 

Involvement spans many departments within CoGG including 

Family Services, Community Development, Arts and Culture, 

Sport and Recreation, Leisure Services, Community Facilities, 

Aged and Disability Services (including Home Care, Meals on 

Wheels) and the Geelong Regional Library. 


Key Achievements of Partner Organisations 

Diversitat, formerly the Geelong Migrant Resource 

Centre, was established 30 years ago by the Geelong 

Ethnic Communities Council to help post war migrants 

with welfare and community issues. Today, Diversitat 

provides important education and training services, aged 

care, youth services, arts, food services and community 

radio for all sections of the community, including CALD 

communities. The annual Pako Festa is one of its higher 

profile events. It attracts more than 100,000 people to 

celebrate diversity. Many CALD communities have created 

their own associations, which serve the social, cultural, 

sporting, recreational and welfare needs of their members. 

Mainstream service providers are also important to our 

CALD communities. 

Table 1: Key CoGG Activities 

Global Skilled Provincial Victoria program to attract and retain skilled migrants to fill skill shortages in the region 

Aged and Disability Services, Home and Community Care Program Cultural Action Plan 

Meals on Wheels program 

Support to annual Pako Festa, and other cultural events 

Whittington Community Renewal program supports the African refugees in providing free facilities and expertise 

Safe Start Project which provides support to refugee Karen Families at Corio Bay Family Centre 

Annual financial support to Neighbourhood Houses for inclusive programs/activities for the local communities 

Municipal Early years Plan includes a focus on diversity and inclusive practice 

Supported Playgroup and Multicultural Playgroup 

new Residents Aquatic Education Program, with yMCA & Diversitat teaches refugee children water safety skills 

Financial and in kind support to key organisations, including Diversitat and United Way 

Support to agencies/church groups and projects supporting CALD community in the north 

Subsidised access to Community Halls and Buses for CALD communities to perform and express cultural practices 

Ongoing support to Geelong Interfaith network 

Councillor Community Grants Program of $240,000 per year to community groups 

Community Arts and Festivals Grants Program of more than $220,000 per year 

Youth Development Officer with a focus on diversity and place based community development officers 

Welcome events for new arrivals to Geelong 

Participation in various committees, including the Geelong Settlement Planning Committee 

Annual contribution to Geelong Regional Library and additional programs for 2010–2011 for CALD inclusive initiatives 

11 Council Report presented on 25 June 2002

Developing the Multicultural Action Plan 

Purpose and process 

Purpose of the Multicultural Action Plan 

The Multicultural Action Plan aims to: 

• foster unity 

• promote community harmony 

• support our cultural, linguistic and religious diversity 

• advance equality and human rights 

• boost Geelong competitive economic and multicultural 

advantage 

• help address demographic, social and economic 

challenges of regional and rural Victoria 

The plan will provide direction for CoGG in the areas of: 

• Services – CoGG services and facilities, existing and future 

• Access – ensuring equitable access to CoGG services 

and facilities 

• Support – implement actions that enhance access 

and participation 

• Respect and Recognition – activities promoting 

diversity and enhancing harmony 

“ 

“ I 

21 

love Geelong because it is a 

peaceful place with friendly 

people. It is the place to be. 

bakulikira belge byakweli

22 

Multicultural Action Plan Working Group 

A Multicultural Action Plan Working Group (MAPWG) was 

established to advise and guide CoGG in the development 

and implementation of the Multicultural Action Plan. 

MAPWG members were chosen for their expertise, ability 

to engage local individuals and groups of CALD background 

and ability to advise on priority areas. 

Multicultural Action Plan Framework 

The recommendations of the 2003 Victorian Multicultural 

Commission (VMC) report on "Access, Services, Support, 

Respect: Local Governments Response to Cultural Diversity 

in Victoria" were adopted as the framework for the MAP. 

The four planning themes are: 

• Respect and Recognition – Respect is accorded to 

local ethnic communities through recognition and 

participation at CoGG and civic events, festivals and 

programs 

• Access and Equity – CALD communities have the same 

access to and knowledge of CoGG services, role and 

information as the rest of the community 

• Responsive Services – CoGG services respond to 

the needs of CALD communities across all population 

demographics 

• Support of Community – CoGG support in the form 

of community grants and use of CoGG resources 

and infrastructure is provided to CALD communities 

to fit their representation and need within the local 

community 


Stages of Plan Development 

The development of the MAP started with a review of 

the available literature. We used various methods and 

strategies to engage people and make them aware of the 

MAP, including the use of 94.7 The Pulse to invite feedback. 

Between January and May 2010 consultations were then 

undertaken using the following methods: 

• focus group discussions 

• interviews 

• surveys 

• informal conversations / discussions 

• random sample method survey at Pako Festa 

More than 300 people from various organisations, 

government departments and community groups 

participated, including CoGG staff of City of Greater 

Geelong. A broad spread of ages and CALD backgrounds 

were represented. A full list of the participating 

organisations can be found at Appendix 2. 

The collected information was arranged under the four 

planning themes.

Requirements for Successful Implementation 

Meaningful achievements of the MAP implementation will 

depend on partnerships among key community groups and 

agencies, community organisations, government agencies, 

businesses and the education sector. 

We propose: 

• establishment of a Multicultural Action Plan Advisory 

Committee (MAPAC), composed of members of the 

current MAPWG for the life of the implementation period 

• cultivating positive working relationship with cross 

divisional and external stakeholders to ensure a whole of 

organisation approach 

• support from high level CoGG management, including 

the Executive Management Team 

• monitoring, evaluating and reporting of the 

implementation stages through the “tracking progress 

and public reporting” framework. 

The Multicultural Action Plan 2011–2014 implementation 

will impact on budget and resource allocation. CoGG will 

consider funding for MAP implementation as part of the 

annual budget process. 

“ 

“ Geelong 

is a great place to 

raise a family, feel safe and 

feel like you are part of 

a community. 

emma bottomley 

23

24 


Action Plan 

2011–2014 

CiTy of GrEATEr GEELonG 

Geelong, a multi-faith city 

Geelong, a multi-faith city 

father ihor holovko, ukrainian catholic church

Respect and Recognition 

action 1 

objective: To ensure that the City of Greater Geelong (CoGG) gives respect and recognition to CALD communities 

to acknowledge their positive contribution to the economic and multicultural fabric of Geelong. 

ACTION BY WITH FuNDED BY MEASuRES WHEN 

1 Support, promote and celebrate cultural diversity CDU Diversitat 

Diversity budget 

Successful implementation 2011–2014 

across the municipality through 

ADU 

Multicultural Aged Care 

Incorporate in existing Aged and Disability 

the following events: 

FSU 

Services (MACS) 

Services Community Grants Program and 

• National Days 

CMU 

• Welcome to the City 

EDU Refugee community groups 

Concert for the Decade budget ($15,000) 

• Diversity Week 

MCO Deakin University 

• Harmony Day 

Victoria Police Multicultural 

• Refugee Week 

Liaison Office 

• Victorian Seniors Festival Geelong 

Neighbourhood Houses 

G21 

2011 

Review completed and recommended 

changes implemented 

Mayor and Councillors 

Office specific funding ($700 per ceremony) 

Relevant community groups 

Dept of Immigration and Citizenship (DIAC) 

CDU 

MCO 

2 Review CoGG Citizenship Ceremony with a focus 

on fostering its dignity, respect and meaning for 

participants. 

Municipal Association of Victoria (MAV) 

2011–2014 

CoGG support of at least two projects 

in partnership with GIN each year 

$16,500 VMC (Victorian Multicultural 

Commission) funding (specific projects 

only) 

CDU GIN 


Diversitat 

3 Continue supporting the Geelong Interfaith 

Network (GIN) community initiatives to promote 

peace, harmony and understanding of different 

cultures, values and beliefs. 

2011–2014 

CDU Diversity budget Quarterly meetings of MAPAC 

(Multicultural Action Plan Advisory 

Committee) held 

4 Enable the Multicultural Action Plan Working 

Group (MAPWG) to provide ongoing advice and 

support to CoGG in its engagement with CALD 

communities for the duration of MAP. 

2011–2014 

Number of CALD communities 

connected to the relevant projects 

Targeted Funding for specific 

migration exhibition only 

Diversitat 

MACS 

Multicultural groups 

ACD 

CDU 

ADU 

One exhibition held during the MAP 

implementation 

5 Capture CALD migration heritage via projects 

such as Connecting Identities, Murmur, Memory 

Bank and specific exhibitions at National Wool 

Museum, Geelong Gallery, and Heritage Centre. 

(VMC and other govt. funding) 

Incorporate in existing Murmur 

and Memory Bank projects 

G21 

KEY FOR ABBREVIATIONS 

ACD Arts and Culture Department 

25 

MCO Mayor and Councillors Office 

ODu Organisation Development Unit 

RMS Risk Management Services 

SRu Sports and Recreation Unit 

YDu Youth Development Unit 

YSu Youth Services Unit 

GIN Geelong Interfaith Network 

G21 G21 Geelong Regional Alliance 

IT Information Technology 

LES Leisure Services 

MACS Multicultural Aged Care Services 

MAV Municipal Association of Victoria 

CSu Community Service Unit 

CMu Communication and Marketing Unit 

COGG City of Greater Geelong – Relevant Departments 

DIAC Department of Immigration and Citizenship 

EDu Economic Development Unit 

ADu Aged and Disability Unit 

CALD Culturally and Linguistically Diverse 

FSu Family Services Unit 

CDu Community Development Unit 

CFu Community Facilities Unit

26 

Access and Equity 

action 2 

objective: To overcome barriers to access and knowledge of CoGG services and information by CALD communities. 


1 Translate information on key CoGG services CDU G21 To be considered in future budget process Website updated to include diversity page 2011–2012 

and programs into mainstream and emerging CMU 

Identified as one of the top six CMU Information on key CoGG services 

community languages, and distribute it using 

priority actions for next 12 months translated and distributed to CALD groups 

culturally appropriate methods. 

2011–2012 

Updated database 

A process in place for ongoing update 

Improve on the already informal existing 

database 

Annual training provided 

to bilingual staff 

To be considered in 

2011-12 budget process. 

ODU 

RMS 

CSU 

ADU 

2 Establish a shared database of bilingual 

CoGG staff who can assist Customer Service 

staff with inquiries and referral. Recognise their 

contribution, and provide relevant training and 

a framework to manage expectations. 

2011 

CoGG website updated to include key 

community languages and appropriate 

resources and/or links to resources 

G21 Existing diversity budget 

Explore existing materials used 

by other Councils 

CDU 

ITU 

CMU 

3 Make the CoGG website more inclusive 

and accessible by including community 

languages, demographics data and resources for 

both CALD communities and CoGG staff. 

Improved accessibility to demographics 

Investigated opportunities 

to include data from relevant sources 

2011–2014 

Funding source to be identified Partnership formed with G21 and relevant 

stakeholders to implement action 

Diversitat 

G21 

VMC 

Department of Community Development 

and Planning (DPCD) 

CDU 

ADU 

4 Pursue a regional interpreting/ translating 

service to make qualified interpreters and 

translators more available in the region. Geelong’s 

shortages include Karen, Kareni, Dari, Nuer, Dinka, 

Macedonian, Croatian, Italian, Dutch, and Russian. 

DIAC 

MACS 

2011–2014 

Existing budget New residents kit has been developed, 

publicised and distributed to CALD groups 

Enhanced skilled migrant attraction and 

retention initiatives 

Diversitat 



G21 

CSU 

CMU 

EDU 

5 Develop and provide a residents kit for new 

arrivals. Include information about CoGG and local 

services and potential investments opportunities. 

























Access and Equity (…continued) 

action 2 

objective: To overcome barriers to access and knowledge of CoGG services and information by CALD communities. 


6 Review CoGG grants programs to improve CDU Diversitat 

Existing staffing Increased enquiries and successful 2011–2014 

promotion to and access by CALD communities. ACD 

Volunteering Geelong 

applications from CALD community groups 

Look at and apply ways to help non-reading 

people or people with English as their second 

Local members of Parliament 

Increased non-CALD applications 

that include CALD communities in 

language. 


their projects 

2011–2012 

Evidence of new technology implemented 

and utilised 

G21 To be considered as part of the 2011–2012 

(IT Unit and Customer Service Units) 

ITU 

CSU 

CMU 

7 Improve communications with CALD communities 

by equipping staff with computer technology, 

software, visual aids and information in different 

languages. 

Ongoing 

Within existing budget Increased use of 94.7 The Pulse radio and 

other media 

More messages broadcast 

More CALD-inclusive signage displayed 

on community notice boards 

Diversitat – 94.7 The Pulse radio 


CDU 

CMU 


G21 

8 Develop a CALD communication strategy aiming for: 

• positive media portrayal of 

CALD population 

• international signage and signage 

in different languages 

• CALD-inclusive community notice boards 

Ongoing 

Annual workshop held 

for CALD community 

Explore funding 

opportunities with VMC 

if applicable 

Diversitat 

Victoria Police 

Department of Justice 


CDU 

ODU 

G21 

G21 

9 Strengthen links with specialist agencies to boost 

new and emerging communities. Activities may 

include: 

• a “Face to Service” tour of CoGG services 

for new arrivals 

• leadership with a focus on women 

• public speaking 

• work readiness 

• Australian culture 

• roles of the three levels of Government 

• how Australian systems work including 

education, criminal justice and health 

Ongoing 

At least one CALD 

specific research project undertaken 


Gordon Institute 

CDU 

CSU 

CoGG 

10Include CALD population in CoGG research 

projects and consultations. 

Activity designed to increase CoGG staff 

awareness of strategies to effectively 

consult CALD groups 

Diversitat 






YSu Youth Services Unit 27 



















28 

Responsive Services 

action 3 

objective: To ensure an orgnisation-wide approach to inclusive service planning, design and delivery 

in response to CALD community needs. 


1 Tailor sporting and recreational activities to the S&R Diversitat 

Use of existing structure and resources At least two tailored activities/programs Ongoing 

needs of CALD groups including refugee women LES 

Leisure Networks 

Funding opportunities with Sports 

held each year. 

and young people who might not participate in 

activities due to their religion or culture. 

YMCA 

Without Borders 

Increased number of CALD group 

accessing CoGG recreational and 

sporting activities 

Ongoing 

CoGG Increased access and participation 

of CALD community groups in CoGG 

consultations 

2 Recognise and address needs of CALD 

communities in all relevant CoGG policies, 

procedures and future planning considerations. 

Ongoing 

Designed brochure distributed 

to key stakeholders 

Use of existing structures, frameworks 

and resources 

Diversitat 


G21 

Relevant businesses and agencies 

CDU 

EDU 

CMU 

3 In partnership with key businesses and 

service agencies, promote Geelong to all 

CALD communities as a destination of choice 

highlighting its cultural diversity, benefits for 

skilled migration, international studies and 

investment opportunities. 

Ongoing 

Number of initiatives in partnership with 

relevant agencies targeting schools and 

other public places 

Use of existing resources 

Other relevant govt. funding 

CDU Diversitat 


4 Partner with community organisations to respond 

to racism and safety concerns particularly in the 

northern suburbs. 

Two annual initiatives implemented 

DIAC 

Geelong Police 

G21 

Dept. of Justice 

School community 


Church Groups 

2011–2013 

Evidence of technology used and 

implemented with relevant stakeholders 

Explore possible funding opportunities, 

if applicable 

Diversitat 

G21 

CDU 

CMU 

ITU 

YDU 

5 Make emergency communication strategies 

(such as use of advanced mobile and internet 

technology) quick and accessible. 

























Responsive Services (…continued) 

action 3 




6 Build CoGG capacity to understand and respond CDU Diversitat 

To be considered as part of the 

CoGG Induction Program incorporating Ongoing 

to CALD needs via ongoing customised training ODU 

VMC 

2011-12 budget process 

cultural diversity issues and needs 

and awareness including: 

implemented 

• cross-cultural understanding 

Victorian Interpreter and Translator service 

Staff cultural diversity training 

• pre-arrival experiences of refugee and 


has been implemented and evaluated 

humanitarian entrants and migrants 

G21 

• how to effectively use interpreter, 

phone interpreter and translation services 

Barwon Health 

• professional development workshops 

focussing on engaging and working 

effectively with CALD communities 

• activities through Well for Life and 

Healthy Choices, Healthy Communities 

Ongoing 

Viability of City Hall Customer Service as 

the official point of contact determined 

CSU Use of existing structure and 

human resources 

Business Case prepared as necessary 

7 Look at designating a Customer Service office as 

the first point of contact for information for new 

arrivals. 

2011–2013 

Diversity profile of CoGG staff established 


applying for CoGG positions 

ODU To be considered as part of the 

2011–2012 budget process. 

8 Review how CoGG recruits and selects staff to 

make sure the workforce represents the diverse 

community. 

Ongoing 

Increased number of CALD group doing 

work experience or volunteering at CoGG 

Explore funding by DIIRD 

Use of existing structure 

Department of Innovation, Industry and 

Regional Development (DIIRD) 

CDU 

ODU 

9 Look at ways to expand CALD work experience 

and volunteering within CoGG. 


Ongoing 

Use of existing resources and structures Current levels of service usage documented 


accessing CoGG programs and services 

CDU Diversitat 

Relevant agencies 


Community groups 

10Work with Family, Youth, Economic Development, 

Health and Local Laws, Sports and Recreation 

services to better engage CALD community and 

increase their participation in programs and 

services. 

























30 

Responsive Services (…continued) 

action 3 




11Develop a tool kit for CoGG staff on ways to better CDU Municipal Association 

Explore funding 

Relevant toolkit designed and 

2011–2013 

engage and work with CALD community including ODU of Victoria 

opportunities with 

distributed to CoGG 

how to make service provision user friendly. CSU 

Diversitat 

VMC / DIAC 

G21 

Ongoing 

Use of existing structure and resources Successful initiative with partner agencies 

for such programs 


Geelong Interfaith Network 

CDU 

FSU 

ODU 

Diversitat 


12Look at ways to establish CALD groups and CoGG 

staff (corporate volunteering) to support new 

arrivals with basic settlement support needs 

including safe use of utilities and tips on making 

the household safe, particularly for children, for 

example, a Council Volunteer Program or “Buddy 

Program” 

2011–2012 

Geelong Regional Library Corporation Extended opening hours implemented 

International swap magazine 

initiative established 

Increased number of large print materials 

and in communities’ first language made 

available 

ACD 

CDU 

13Consult with Geelong Regional Library regarding 

opening hours, access and increased access to 

resources for CALD communities, for example: 

• international magazine swap program 

• large print books for older people and 

those with vision impairment 

• resources in CALD communities’ first 

language (eg) Swahili, Kareni and Karen 

2011–2012 

Appointment of a Community 

Development Officer with diversity 

responsibilities 

CDU To be considered as part of the 

2011–12 budget process 

14Look at seeking funds to appoint a Council 

Community Development Officer with Cultural 

Diversity responsibilities to support, engage, 

advocate for and coordinate activities related 

to CALD communities 

























action 4 Support to Community 

objective: To ensure that CoGG provides support to CALD communities to fit their needs. 


1 Continue to recognise the lead role played by CDU Diversitat Through Geelong Settlement Planning A Memorandum of Understanding Ongoing 

the Geelong Ethnic Communities Council in the EDU 

Committee and other avenues 

between Diversitat and CoGG established 

settlement of CALD communities in Geelong 

and look at ways to support and improve 

settlement outcomes for the best interests 

of the communities. 

Ongoing 

Relevant agencies Use of existing resources Increased access by CALD groups 

of CoGG facilities 

Increased awareness of CoGG facilities 

within CALD community 

CDU 

CFU 

SRU 

LES 

YSU 

2 Strengthen links with other service providers and 

community agencies (including sporting clubs, 

police, and schools) to support resource needs of 

CALD communities. 

Ongoing 

5 x free use of CoGG facilities for 

each newly arrived CALD group 

Use of existing budget and 

community facilities 

Diversitat 

CALD community groups 


CDU 

CFU 

3 Support new CALD arrivals (especially refugee 

and humanitarian entrants, asylum seekers 

and emerging minority groups) to access CoGG 

venues, facilities and community buses (for 

example, rent-free in the first few months). 

CDU Existing budget Evidence of ongoing participation Ongoing 

4 Make ongoing active contribution to committees, 

networks and like forums including Geelong 

Settlement Planning Committee, Victorian 

Local Government Multicultural Issues Network 

(VLGMIN) and Freedom from Discrimination 

Action Group. 

























32 

Support to Community (…continued) 

action 4 

objective: To ensure that CoGG provides support to CALD communities to fit their needs. 


5 Advocate, where appropriate, with other levels CDU State and Federal 

Use of CoGG’s advocacy role and available Evidence of increased CoGG involvement Ongoing 

of government for: 

ADU Government Departments 

human resources 

/ participation in network meetings, policy 

• aged care services in relation to cost 

FSU 

MACS 

planning workshops and training sessions 

and access 

• transport in relation to hours of operation, 


Information and update provided to 

CALD communities 

concession for international students, 

United Way 

bus time table readability, safety and 

Evidence of CALD issues being addressed 

good practice 

Ethnic Communities 

as a result of CoGG representation 

• information at bus stops about locations 

Council of Victoria 

Increased funding secured from other levels 

of public phones 


of government for appropriate initiatives 

• additional funds for increasing interpreting 

Other relevant agencies 

needs and supported play groups for 

growing numbers of new arrivals with 

large families 

• targeted funding for CALD sustainable, 

specific and inclusive projects, for example, 

for elderly members of the Karen, Kareni, 

Sudanese and asylum seekers 

Existing human resources Evidence of initiatives established Ongoing 

Diversitat 

CALD community groups 

CDU 

CFU 

6 Look at ways to respond to the culture specific needs 

of CoGG facility users including: 

• long and short term hirers requiring 

storage space and commercial kitchen 

• elderly community groups owning their 

own facilities but struggling to pay CoGG 

rates and maintain their buildings 

























33 

Contributing to the 

local community

Photo: instant Photos Australia 

“ 

“ 

Geelong is a healthy place 

to grow. I have made great 

friends through sports and 

the opportunity to play soccer 

at State level. 

veejesh m

References 

State Government of Victoria (1989) 

‘The Local Government Act 1989’ 

◊ http://www.legislation.vic.gov.au/Domino/ 

Web_Notes/LDMS/PubLawToday.nsf/95c4 

3dd4eac71a68ca256dde00056e7b/7c5beb 

b7e8e027d3ca2576b900109412%21OpenD 

ocument 

Victorian Multicultural Commission (2009) 

“All of Us: Victoria Multicultural Policy” 

◊ http://www.multicultural.vic.gov.au/all-of-us/ 

the-policy 

Centre for Multicultural Youth Issues (2007) 

“Inclusive Local Government: A guide to good 

practice strategies for engaging young people 

from refugee and migrant backgrounds in local 

services” 

◊ http://www.cmy.net.au/Assets/179/1/ 

Inclusive_Local_Government_guide.pdf 

Victorian Health Promotion Foundation (2009) 

“Building on Our Strengths: A framework to 

reduce race-based discrimination and support 

diversity in Victoria” 

◊ http://www.vichealth.vic.gov.au/en/ 

Publications/Freedom-from-discrimination/ 

Building-on-our-strengths.aspx 

Municipal Association of Victoria (2007) 

“Statement of Commitment to Cultural Diversity” 

◊ http://www.mav.asn.au/ 

CA256C320013CB4B/Lookup/commitm 

entculturaldiversity/$file/Statement%20 

of%20Commitment%20to%20Cultural%20 

Diversity.pdf 

Steve Francis & Sarah Cornfoot (2007) 

“Multicultural Youth in Australia: 

Settlement and Transition” 

◊ http://www.cmy.net.au/Assets/213/1/youth_ 

in_australia_settlement_and_transition_ 

october_2007.pdf 

City of Greater Geelong (2009) 

Annual Report 2009–2010 

◊ http://www.geelongaustralia.com.au/council/ 

reports/services/article/8cd3d8632ca03c0. 

aspx 


“City Plan 2009 – 2013: The Best Place to Live” 

◊ http://www.geelongaustralia. 

com.au/common/Public/ 

Documents/8cbc6f7d6c33fe3-City%20 

Plan%202009%20-%202013.pdf 


“Municipal Early Years Plan: Creating 

Communities for Children” 

◊ http://www.geelongaustralia. 

com.au/common/Public/ 

Documents/8cbb994e51d47e3-MEYP.%20 

Creating%20Communities%20for%20 

Children.pdf 

Community Relations Commission for a 

Multicultural NSW (2003) 

“Implementing the Principles of Multiculturalism 

Locally: A Planning Framework for Councils” 

◊ http://www.crc.nsw.gov.au/publications/ 

documents/implementing_the_principles_of_ 

multiculturalism_locally 

Diversitat website 

◊ http://www.diversitat.org.au/ 

35 

Victorian Multicultural Commission (2003) 

"Access, Services, Support, Respect: Local 

Government Response to Cultural Diversity in 

Victoria" 

Australian Bureau of Statistics (2006) 

“Census of Population and Housing” 

Norman Houghton (2003) 

“Geelong: A Short History” published by Geelong 

Heritage Centre, Gordon Print 

Ian Wynd (1971) 

“Geelong – The Pivot” published by Geelong 

Historical Society 

Norm Gibson (1988) 

“A Fresh Start in a New Land”, Rowick Printers

36 

Appendices 

Access 

Access refers to the services being available to 

everyone who is entitled to them and should be 

free of any form of discrimination, irrespective of 

the person’s country of birth, language, culture, 

race or religion. 

Assimilation 

As opposed to multiculturalism, assimilation 

refers to the expectation whereby minority 

groups are expected to give up their distinctive 

linguistic, cultural and social characteristics and 

become indistinguishable from the majority of the 

population. 

Asylum Seekers 

Asylum seekers are people who have applied for 

protection and are waiting for a determination 

of their status. They seek refugee status 

after arrival in Australia. Many of them enter 

Australia as students or visitors and some arrive 

unauthorised. However, not all asylum seekers will 

be given refugee status. 

(Source: Refugee Council of Australia) 

Culture 

Any patterned set of behaviours, knowledge, 

values, beliefs, experiences and traditions shared 

by a particular group of people. 

(Source: Institute for Cultural Partnerships) 

◊ http://www.culturalpartnerships.org/ 

pruductspubs/glossary.asp. 


Cultural Diversity 

Culture: The United Nations: Article 1 of the 

Universal Declaration on Cultural Diversity 

Identity, Diversity and Pluralism identifies, 

“cultural diversity: the common heritage of 

humanity.” Culture takes diverse forms across 

time and space. This diversity is embodied in the 

uniqueness and plurality of the identities of the 

groups and societies making up humankind. As 

a source of exchange, innovation and creativity, 

cultural diversity is as necessary for humankind 

as biodiversity is for nature. In this sense, it is the 

common heritage of humanity and should be 

recognised and affirmed for the benefit of present 

and future generations.” 

Cultural Group 

Individuals who share a common culture, 

including certain behaviours, knowledge, values, 

skills assumptions and expectations. 

(Source: Institute for Cultural Partnerships): 

◊ http://www.culturalpartnerships.org/ 

pruductspubs/glossary.asp. 

Culturally and Linguistically Diverse (CALD) 

There are differing views as to what constitutes 

a CALD background. The distinguishing features 

include, but are not limited to: 

• Country of origin 

• Languages spoken at home 

• Family ties 

• Cultural and religious background 

• Self identification 

Equity 

The term emphasises fairness in process and 

outcome, such as equal access to government 

services, which should be developed and 

delivered on the basis of fair treatment of clients 

who are eligible to receive them. The term also 

refers to the allocation of public resources fairly. It 

is important to note however, that equity may not 

guarantee equal results. 

Ethnic 

Ethnic is a term used to refer to the identity 

of groups and communities based on shared 

characteristics such as language, cultures, 

religion, history, geographic origin or social 

traditions. However, in Australia this term is 

mostly used to refer to immigrants of non-English 

speaking background or their descendants. It 

is not used to refer to people of Anglo-Celtic 

origin of any generation in Australia, although it is 

important to note that everybody has an ethnicity 

or an ethnic belonging. 

First Generation Migrant 

An immigrant / migrant born overseas. 

Humanitarian Entrant 

There are a number of Humanitarian Entrant visa 

categories including refugees, asylum seekers, 

Women at Risk, and Special Humanitarian 

Program Visa Holders. Asylum seekers, have 

arrived in Australia without recognition of refugee 

status, and are placed on interim visas. 

(Source: Steve Francis & Sarah Cornfoot, October 

2007 “Multicultural youth in Australia: Settlement and 

Transition”) 

Migrants / Immigrants 

A migrant or immigrant is identified as a person 

who leaves his or her country for a range of 

personal, social and economic reasons. Migrants 

have usually been able to prepare for their 

departure and are usually able to return to their 

country of origin. However, young people who 

migrate with families may have had little choice 

in the decision to migrate. Further, distinctions 

between “migrant” and “refugee” may be blurred 

as many migrants have had similar experiences to 

refugees but were able to access other migration 

processes. 


2007, “Multicultural youth in Australia: Settlement and 

Transition”)

Multiculturalism 

The Federation of Ethnic Communities’ Councils 

of Australia (FECCA) defines multiculturalism 

through the following statements: 

• Multiculturalism acknowledges, accepts and 

respects the cultural, ethnic, religious and 

linguistic diversity of contemporary Australia. 

• Multiculturalism acknowledges the unique 

position of our indigenous Australians as First 

Nation people. 

• Multiculturalism provides a framework for 

the just and equitable access to national 

resources, inclusive decision-making, and the 

rights of all to live without fear of prejudice, 

discrimination and vilification. 

• Multiculturalism recognises and promotes 

the socio-economic potential of diversity and 

facilitates and supports participation of all 

Australians in building a strong, harmonious 

and fair community. 

The Multicultural Victoria Act 2004 uses the 

following terms to describe the core principles 

of multiculturalism: 

2) Parliament further recognises that all 

Victorians come from diverse cultural, 

religious, racial and linguistic backgrounds 

and values the richness that such diversity 

brings to the Victorian community; 

3) (a) All individuals in Victoria are entitled 

to mutual respect and understanding 

regardless of their cultural, religious, racial 

and linguistic backgrounds; 

(b) All individuals and institutions in Victoria 

should promote and preserve diversity 

and cultural heritage within the context 

of shared laws, values, aspirations and 

responsibilities; 

(c) All individuals in Victoria (regardless of 

background) have shown that they can 

work together to build a positive and 

progressive future and this cooperation 

is to be encouraged so as to enhance 

Victoria as a great place in which to live, 

work, invest and raise a family; and 

(d) All individuals in Victoria are equally 

entitled to access opportunities and 

participate in and contribute to the social, 

cultural, economic and political life of 

this State. 

(Source Multicultural Victoria Act no.100/2004 Part 2) 

New / Small and Emerging Communities 

The broad definition of the term includes those 

communities who have recently arrived in 

Australia, are still settling with no support or 

family networks. They lack familiarity with the 

systems and mainstream services and may 

require time and assistance to settle. 

Non-English Speaking Background (NESB) 

This describes people who have been born 

overseas or whose parents or grandparents 

were born overseas and whose first language is 

not English. It may also mean that the cultural 

background of the person is non Anglo-Celtic. 

Race-based Discrimination 

Discrimination refers to those behaviours or 

practices that result in avoidable and unfair 

inequalities across groups in society based on 

race, ethnicity, culture or religion. Discrimination 

can either be direct or indirect. 

Racism 

Racism is a belief that human races have 

distinctive characteristics, which determine their 

respective cultures, usually involving the idea 

that one’s own race is superior and has the right 

to rule or dominate others. Racism is a barrier 

which sometimes is built into and supported by 

our social, political and economic systems and 

institutions. 

Refugee 

The United Nations 1951 Convention Relating 

to the Status of Refugees, to which Australia is 

a signatory, defines refugees as: those who are 

“outside their country of nationality or their usual 

country of residence and are unable or unwilling 

to return or to seek the protection of that country 

due to a well-founded fear of being persecuted for 

reasons of race, religion, nationality, membership 

of a particular social group, or political opinion”. 

Throughout this document “refugees” refers to 

those with “refugee-like experience” regardless of 

visa classification. 

37 

Religion 

It may be defined as a particular collection of 

ideas and / or practices that involve issues of 

personal conviction, conscience or faith that 

relate to the nature and place of humanity in 

the universe. It may also refer to the relation 

of humanity to things supernatural, and that 

encourage or require adherents to observe 

particular standards or codes of conduct 

or participate in specific practices having 

supernatural significance. These ideas or 

practices are held by an identifiable group who 

see them as a religion or system of beliefs. 

(HREOC 1998) 

Second Generation Migrant 

Australian born children of immigrant parents. 

unaccompanied Refugee Minor 

Unaccompanied Minors are young people (under 

18) who have arrived in Australia with no close 

adult relative able or willing to care for them. They 

usually become ‘wards of the state’ through the 

Refugee Minor Program. 


2007 “Multicultural youth in Australia: Settlement and 

Transition”)

38 

List of Abbreviations 

ABS Australian Bureau of Statistics 


CoGG City of Greater Geelong 

DIAC Department of Immigration and 

Citizenship 

DIIRD Department of Innovation, Industry 

and Regional Development 

DPCD Department of Planning and 

Community Development 

ECCV Ethnic Communities Council of Victoria 

FECCA Federation of Ethnic Communities’ 

Council of Australia 


HREOC Human Rights and Equal Opportunity 

Commission 



MAP Multicultural Action Plan 

MAPAC Multicultural Action Plan Advisory 

Committee 

MAPWG Multicultural Action Plan Working 

Group 


NESB Non-English speaking background 

SWB Sports Without Borders 

TAFE Technical and further education 

VITS Victorian Interpreting and Translating 

Service 

VMC Victorian Multicultural Commission 


List of Consulted Organisations 

List of government and non government 

organisations, community groups and agencies 

consulted to gather information to inform the 

City of Greater Geelong Multicultural Action Plan 

2011–2014: 

• Geelong Ethnic Communities Council 

members 

• Geelong Settlement Planning Committee 

• young CALD people 

• Skilled migrants 

• MACS service users 

• Community Aged Care Package / Extended 

Aged Care at Home package provider network 

• G21 

• Cloverdale Community Centre 

• Department of Planning and Community 

Development 

• Diversitat Immigration and Community 

Services 

• Geelong Police 

• Geelong Interfaith Network 

• Deakin University International Students 

The following City of Greater Geelong 

departments and units were also consulted: 

• Organisational Department 

• Aged and Disability Services 

• Community Development 

• Customer Service 

• Arts and Culture 

• Health and Local Laws 

• Sport and Recreation 

• Leisure Services 

• Family Services 

• Youth Development

We are Geelong

WWW.GEELONGAUSTRALIA.COM.AU 

CITy Of GREATER GEELONG 

PO BOx 104 

GeelOnG 3220, australia 

tel: 03 5272 5272 

Fax: 03 5272 4855 

www.geelongaustralia.com.au 

contactus@geelongcity.vic.gov.au

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