08.06.2015 Views

Trends and Friends: Access, use and benefits of digital technology for homeless and ex-homeless people

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CONTENTS<br />

Acknowledgements 1<br />

Executive summary 2<br />

1. Introduction 9<br />

2. Methodology 13<br />

3. <strong>Access</strong> <strong>and</strong> usage 18<br />

4. Barriers to access <strong>and</strong> the role <strong>of</strong> services 26<br />

5. <strong>Friends</strong>, family <strong>and</strong> relationships 32<br />

6. Leisure, entertainment <strong>and</strong> personal interests 36<br />

7. Concerns 41<br />

8. Conclusions <strong>and</strong> recommendations 47<br />

Appendices 53<br />

3

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