inSync Client Help - inSync Help - Druva

inSync Client Help 

inSync 5.1.1 Group Edition 

Druva Inc.

inSync 5.1.1 Group Edition – Client Help 

Copyright Notice 

Copyright © 2007-2013 Druva Inc. All Rights Reserved. 

Any technical documentation that is made available by Druva Inc. (“Druva”) is the 

copyrighted work of Druva and is owned by Druva. Druva reserves the right to make 

changes without prior notice. 

No part of this publication may be copied without the express written permission of 

Druva. 

Trademarks 

Windows® is a U.S. registered trademark of Microsoft Corporation. Linux is a U.S. 

registered trademark of Linus Torvalds. Red Hat® Enterprise Linux® is a registered 

trademark of Red Hat Inc. Ubuntu is a registered trademark of Canonical Ltd. Apple, 

Mac and Mac OS are trademarks of Apple Inc. 

Other brands and product names mentioned in this manual may be trademarks or 

registered trademarks of their respective companies and are hereby acknowledged. 

Disclaimer 

The information contained in this document is subject to change without notice. 

Druva Inc. shall not be liable for errors contained herein or for incidental or 

consequential damages in connection with the performance, or use of this manual. 

2


Intended Audience 

This document is intended for users using inSync Client to backup data from their 

computers. 

NOTE: Smartphone and tablet users can use the inSync mobile app to backup data 

from their mobile devices. Download inSync mobile app from iOS App Store and 

Google Play. 

Typographic Conventions 

Symbol 

Meaning 

Blue underlined text 

A hyperlink you can click to go to a 

related section in this document or to a 

URL in your Web browser. 

Bold 

The names of menus, menu items, and 

buttons. 

Italics 

Variables or placeholders in the 

document 

3


Table of Contents 

1. Getting Started with inSync Client .................................... 6 

1.1 Basic Concepts Related to inSync .................................................................... 6 

1.2 The inSync Account Activation Email .............................................................. 7 

1.3 Opening inSync Client ...................................................................................... 7 

1.4 Activating inSync Client .................................................................................... 8 

1.5 The inSync Client Interface .............................................................................. 9 

1.6 Using inSync Client for the First Time ............................................................ 14 

2. Configuring inSync Client .................................................. 16 

2.1 Configuring Files and Folders for Backup ...................................................... 16 

2.2 Configuring the Backup Interval .....................................................................21 

2.3 Configuring Network Bandwidth Used During Backup ................................ 22 

2.4 Configuring CPU Priority for the Backup Process ......................................... 23 

2.5 Configuring Privacy Settings .......................................................................... 23 

2.6 Changing your inSync Account Password ..................................................... 24 

2.7 Reactivating inSync Client .............................................................................. 24 

3. Using inSync Client ........................................................... 26 

3.1 Starting an Out-of-Schedule Backup ............................................................. 26 

3.2 Restoring Data ................................................................................................ 26 

3.3 Replacing a Lost Device ................................................................................. 27 

3.4 Pausing inSync Client ...................................................................................... 28 

4


3.5 Resuming inSync Client .................................................................................. 29 

3.6 Viewing Last Backup Details .......................................................................... 29 

3.7 Viewing inSync Logs ....................................................................................... 31 

3.8 Testing Connection to inSync Server ............................................................. 31 

4. Using inSync Web .............................................................. 33 

4.1 Accessing inSync Web .................................................................................... 33 

4.2 The inSync Web Restore Interface ................................................................ 33 

4.3 Downloading Data using inSync Web ............................................................ 35 

5


1. Getting Started with inSync 

Client 

inSync Client backs up data from your computer. To start using inSync Client, you 

must first have an inSync account. Your account will be created by the inSync 

administrator of your organization. Once your inSync account is created, you can 

install and activate inSync Client on your computer. inSync Client will then start 

backing up data from your computer to the inSync Server. 

1.1 Basic Concepts Related to inSync 

Backup 

Backup is the process in which the inSync Client sends data from select folders from 

your computer to the inSync Server for archival. You can configure inSync Client to 

define which folders on your computer must be backed up. These folders are 

referred to as backup folders. 

As an inSync user, you can backup data from multiple devices provided the inSync 

administrator has given you the permission to do so. 

Restore 

Restore is the process in which your data that is backed up on inSync Server is copied 

to your devices. A restore is performed in order to return data to its original condition 

if data is damaged or lost, or to copy data to a new location. 

inSync Share 

inSync Share is an additional functionality of inSync that lets you share data among 

your own devices and with other inSync Share users in your organizations. You can 

even create a download link for files that you want to share with non inSync Share 

users. This functionality is not available with Group Edition of inSync 

6


User Quota 

The inSync administrator allocates you a space on the inSync Server where your 

backups are stored. The maximum amount of data that you can store on inSync 

Server is known as your user quota. 

1.2 The inSync Account Activation Email 

To be able to use inSync Client, you must have an inSync account. This account is 

created by your inSync administrator. When the inSync administrator creates your 

account, you receive an email with the account details. This email is called the inSync 

account activation email and contains the following information: 

Link to download the inSync Client installer. 

URL to access the inSync Server. 

E-mail address and password to access your inSync account. 

The inSync account activation email is important as it contains the information you 

need to download and activate the inSync Client on all your computers. The 

information is also necessary to access inSync Web. We recommend that you store 

this email for later use. 

1.3 Opening inSync Client 

When you start your computer, the inSync Client starts in the background. 

However, to configure and to use inSync Client, you must open it and access its 

interface. 

You can open the inSync Client through the inSync system tray icon. Alternatively, 

you can open inSync Client through the Start menu on Windows and Linux and 

Launchpad on Mac. 

To open inSync Client: 

Click the inSync icon on your computer’s system tray. 

7


If you have not activated inSync, the Activate Druva inSync window appears. If you 

have activated inSync, the Summary window appears. 

NOTE: If inSync Client is already open, but is being obscured from your view by other 

applications running on your computer, clicking the inSync system tray icon brings 

the inSync Client to the foreground of your desktop. 

1.4 Activating inSync Client 

To backup data from your computer, you must install and activate inSync Client on it. 

By activating inSync Client, you link your device to the inSync Server. 

Before you begin: Open the inSync account activation email. It contains information 

required to activate the inSync Client. If you have not received the activation email, 

contact the inSync administrator of your organization. 

To activate inSync Client: 

1. Open inSync Client. The Activate Druva inSync window appears. 

2. Type the inSync Server URL, your email address, and the password required to 

activate inSync in the appropriate fields. 

3. Click Activate. The following window appears: 

If you are accessing your inSync account for the first time, the Reset your 

inSync password window appears. Go to step 4. 

If you have already reset your inSync account password, the Activate 

Druva inSync window appears. Go to step 5. 

4. If the Reset your inSync password window is displayed, type a new password 

for your inSync account and click Ok. The procedure ends here. 

5. If the Activate Druva inSync window is displayed, select the device type: 

If you want to add your computer as a new device, select Add this new 

device to my account and click OK. 

8


If you want to replace an existing device with your computer, select 

Replace an existing device, select the device that you want to replace, and 

then click OK. 

The inSync Client on your computer is activated and the first backup from the 

computer starts. 

NOTE: The inSync administrator can configure inSync Server to accept only those 

passwords that comply with your organization’s password policy. For example, if 

your organization’s password policy mandates the use of special characters in the 

password, inSync Server does not accept a password without special characters. 

Remember the password for your inSync account. It is required to activate inSync 

Client on your other devices. 

1.5 The inSync Client Interface 

1.5.1 The Summary Window 

The following image shows the various areas on the Summary window. 

9


The areas on the Summary window are described in the following table. 

Area 

Description 

The navigation area. It displays the following links: 

1 

Username – Displays the Account Settings tab on the Preferences 

window. 

Help – Opens the inSync Client help. 

2 The device name. It displays the name of your computer. 

The backup details area. It displays the following information: 

3 

Backup Status – Indicates the status of the last backup attempt. 

Last Backup – Indicate the time when the last backup was taken. 

Next Backup – Indicates when the next backup will be taken. 

Backup Interval – Indicates the gap between two consecutive 

backups. 

10


The action buttons area. It contains the following buttons: 

5 

Backup Now – Takes backup of your data. 

Restore Files – Launches the Restore Files window so that files can be 

restored. 

Launch inSync Web – Launches the inSync Web interface. 

Preferences – Opens the Preferences window of inSync Client. 

The data details area. It displays the following information: 

6 

Total Quota Used – Quota used versus the allocated quota. 

Backup Usage – Total data in backup folders across your devices. 

1.5.2 The Preferences Window 

The following image shows the various areas on the Preferences window. 

11


The different areas on the Preferences window are described in the following table. 

Area 

Description 

The navigation area. It displays the following links: 

1 

Username – Displays the Account Settings tab on the Preferences 

window. 

Help – Opens the inSync Client help. 

Summary – Opens the Summary window of inSync Client. 

The configuration tabs. It displays the following tabs: 

2 

Backup Folders 

Backup Resources 

Privacy Settings (Displayed only if the inSync administrator has given 

appropriate permissions) 

Account Settings 

Help and Support 

3 The action buttons – Save and Cancel. 

1.5.3 The inSync System Tray Icon 

The inSync system tray icon provides a quick way to access and work with the inSync 

Client. The inSync icon changes to indicate the status of inSync Client activities. The 

icons and listed in the following table. 

12


Icon 

Description 

The last backup was completed successfully. inSync Client is now 

waiting for the next scheduled backup to start. 

(Rotating) 

Data is being backed up to inSync Server. 

inSync Client is on pause. Scheduled backups are halted. 

Backup process was disrupted or connection to inSync Server is lost. 

The actions that can be performed through the inSync system tray icon are as 

follows: 

Menu Item 

Action 

Summary 

Open the Summary window of inSync Client. 

Pause Backup 

Pause inSync Client. Data will not be backed up from the 

computer. 

Resume Backup 

Displayed only when you pause the backup. Resumes data 

backup from your computer. 

Backup Now 

Start a backup. 

13


Restore 

Open the Restore window of inSync Client. 

Launch inSync Web 

Open the inSync Web interface on the default browser of 

the computer. 

Preferences 

Open the Preferences window of inSync Client. 

Help 

Open the inSync Client help. 

NOTE: If inSync Client is open, only Help is displayed through the system tray. To view 

the other menu items, you must close inSync Client. 

1.6 Using inSync Client for the First Time 

If you are using inSync Client for the first time, follow the steps listed below: 

1. Activate inSync Client. For more information, see Activating inSync Client. 

2. Select the files and folders that you want to backup. For more information, see 

Configuring Files and Folders for Backup. 

3. (Optional) Configure inSync Client to meet your requirements. If you do not 

configure inSync Client, the defaults set by the inSync administrator are used. 

You can configure the following properties of inSync Client: 

Set the backup interval. For more information, see Configuring the Backup 

Interval. 

Set the CPU priority for the backup process. For more information, see 

Configuring CPU Priority for the Backup Process. 

Prevent the inSync administrator from viewing or downloading your 

backup files. For more information, see Configuring Privacy Settings. 

14


4. Take your first backup. For more information, see Starting an Out-of-Schedule 

Backup. 

15


2. Configuring inSync Client 

You must configure inSync Client to meet your backup requirements. During 

configuration, you can define the following properties for your backups: 

Files and folders that will be backed up or excluded from backups 

Frequency of backup 

Network bandwidth used during backup 

CPU priority for the backup process 

Privacy of the backed up data 

Password to access your inSync account 

Reactivation of inSync Client 

2.1 Configuring Files and Folders for Backup 

The inSync Client must know which files and folders it must back up from your 

computer. The inSync Client receives this information from the following sources: 

inSync administrator: The inSync administrator can configure the files and folders 

that are backed up from your computer. For example, the inSync administrator 

might configure that all files from your desktop must always be backed up. The 

folders selected by the inSync administrator are called mandatory folders. 

You: You can select the files and folders that you want to backup from your 

computer. The folders selected by you are called user selected folders. You can 

also exclude certain files and folders from being backed up by inSync. You can 

configure files and folders only if the inSync administrator has given you the 

appropriate rights. 

2.1.1 Including Common Folders for Backup 

The Quick Folders list contains the commonly used folders on your computer. This 

includes Desktop, Favorites, My Documents, My Music, and My Pictures folder on a 

Windows computer and the equivalent folders for Linux and Mac computers. 

16


To include folders from the Quick Folders list for backup: 

1. On the Summary window, click Preferences. The Preferences window 

appears. 

2. On the Backup Folders tab, click Add Folder. The Add a folder to backup 

window appears. 

3. Select Configure Quick Folders. 

4. Under Quick Configuration, select the folders that you want to back up. 

5. Click Add. The selected folders are added under the Backup Folders tab on the 

Preferences window. 

6. Click Save. 

All files from the selected folders are backed up by inSync. 

2.1.2 Including Custom Folders for Backup 

To include folders for backup, other than those provided in the quick list, for backup: 


appears. 



17


3. Select Configure Custom Folders. 

4. Under the Summary tab, enter the details of the folder that you want to back 

up. 

In the Folder path box, browse and select the folder that you want to back 

up. 

In the Name box, type a name to identify the folder you have selected. 

Select Optimize for large number of files if you expect the folder to 

contain more than 10,000 files, or if you have selected an entire drive for 

backup. 

5. Click Add. The selected folders are added under the Backup Folders tab on the 

Preferences window. 


All files from the selected folders are backed up by inSync. 

2.1.3 Configuring Files and File Types that will be Backed 

Up from a Selected Folder 

To configure files and file types that are backed up from a selected folder: 


appears. 

2. On the Backup Folders tab, click the folder that you want to configure. 

3. Click View/Edit Configuration. The inSync Edit Folder window appears. 

4. If you want to back up specific files or type of files from the selected folder, 

configure the details under the Include Files tab. 

18


If you want to back up all files in the folder, select All Files. 

If you want files of only certain formats to be backed up, clear All Files and 

select the file type that you want to back up. For example, if you want only 

image files to be backed up, select Image files. File extensions of various 

image formats such as PSD, JPG, PNG, and so on appear in the text box. If 

you do not want PSD files to be backed up, remove *.PSD from the text 

box. 

If you want to backup specific files, or files of formats not available on the 

user interface, type the file name and extension in the text box. For 

example, if you want to backup all XML files and the document 

essential.pdf from the folder, type *.xml;essential.pdf in the text box. 

Entries in the text box must be separated using semicolon (;). Make sure 

that there are no whitespace characters between two consecutive entries. 

5. If you want to exclude specific files, or types of files, from the selected folder, 

configure these details under the Exclude tab. 

If you want files of only certain formats to be excluded, select the file 

types. For example, if you do not want image files to be backed up, select 

Image files. File extensions of various image formats such as PSD, JPG, 

PNG, and so on appear in the text box. If you do not want PSD files to be 

included in the exclusion list, remove *.PSD from the text box. 

If you want to exclude specific files, or files of formats not available on the 

user interface, type the file name and extension in the text box. For 

example, if you want to exclude all XML files and the document 

19


nonessential.pdf from being backed up from the folder, type 

*.xml;nonessential.pdf in the text box. Entries in the text box must be 

separated using semicolon (;). Make sure that there are no whitespace 

characters between two consecutive entries. 

6. Click Done. 


The configured files from the selected folder are backed up by inSync. 

2.1.4 Excluding Files and Folders from Backup 

Using inSync you can back up entire drives on your computer. However, not all 

folders in your drive are important enough to be backed up. For example, the 

temporary folder for internet files. In such cases, you can configure inSync to exclude 

select files and folders on your computer from backup. 

To exclude files and folders from backup, follow the steps listed below: 


appears. 

2. On the Backup Folders tab, click any folder that is being backed up. 

3. Click View/Edit Configuration. The inSync Edit Folder window appears. 

4. Under the Exclude Paths tab, in the Partial Path box, enter the path to the 

folder or file that you want to exclude from backup. 

5. Click Add. The file or folder that you entered is added to the Exclude Paths list. 

20


6. Follow steps 4 and 5 to add as many files and folders as you want in the 

Exclude Paths list. 

7. Click Done. 


2.1.5 Including Emails for Backup 

Using inSync, you can backup emails received on the email client installed on your 

computer. 

To back up your emails, follow the steps listed below: 


appears. 



3. Select Configure Quick Folders. 

4. Under Quick Configuration, select Email. A dialog box asking you to select 

your email client appears. 

5. Select your email client and click OK. 

6. Click Add. The folders contain the email files corresponding to your email client 

is added under the Backup Folders tab on the Preferences window. 


2.2 Configuring the Backup Interval 

The inSync Client backs up data from your computer at regular intervals. The backup 

interval time indicates the period between the end of a backup and the start of the 

next scheduled backup. The backup interval is set by the inSync administrator. 

However, if your inSync administrator gave you appropriate permissions, you can 

change the backup interval. 

To modify the backup interval: 


appears. 

21


2. On the Backup Resources tab, drag the Backup interval slider to set the 

backup interval to a value between 20 minutes to 7 days. 


2.3 Configuring Network Bandwidth Used 

During Backup 

The backup process requires inSync Client to push data from your backup folders to 

the inSync Server. This consumes a portion of your network bandwidth. The inSync 

administrator assigns the bandwidth that the backup process can utilize. However, if 

your inSync administrator gave you appropriate permissions, you can change the 

bandwidth utilization. 

To modify the network bandwidth utilization: 


appears. 

2. On the Backup Resources tab, drag the Max. bandwidth used slider to modify 

bandwidth utilization during the backup. 


NOTE: If you select bandwidth utilization as a percentage of available bandwidth, 

inSync Client calculates the bandwidth it can use in absolute terms at the beginning 

of the backup. During backup, even if the total available bandwidth fluctuates, inSync 

Client maintains the bandwidth calculated at the start. 

If the inSync administrator did not give you permission to modify the network 

bandwidth utilization, you cannot move the slider. Although the slider displays the 

value as 100%, the network bandwidth consumed depends on the administrator's 

configuration. Check the inSync log files to see the actual bandwidth utilization. 

22


2.4 Configuring CPU Priority for the Backup 

Process 

The inSync administrator assigns the backup process a CPU priority. If the backup 

process has lower CPU priority compared to most of the other processes running on 

your computer, the backup is very slow. If the backup process has very high CPU 

priority, the performance of other active applications on your computer might be 

affected. If your inSync administrator gave you appropriate permissions, you can set 

the CPU priority for backup. 

To modify the CPU priority for backup: 


appears. 

2. On the Backup Resources tab, drag the CPU priority slider to modify the CPU 

priority assigned to the backup. 


2.5 Configuring Privacy Settings 

In the event of device loss, the inSync administrator can download files from your 

backups to the inSync Server. However, through the Privacy Settings tab, you can 

prevent the administrator from downloading your files. 

NOTE: The Privacy Settings tab is displayed only when the inSync administrator has 

given you the permission to configure your privacy settings. 

To prevent the inSync administrator from viewing or downloading your files: 


appears. 

2. On the Privacy Settings tab, select Do not allow administrators to view or 

download my data. 

23



2.6 Changing your inSync Account Password 

To change your inSync account password: 


appears. 

2. On the Account Settings tab, click Change Password. The Reset Password 

dialog box appears. 

3. Type the new password twice and click OK. 


Your inSync account password is changed. You must now reactivate inSync Client on 

all your other devices. 

NOTE: The inSync administrator can configure inSync Server to accept only those 

passwords that comply with your organization’s password policy. For example, if 

your organization’s password policy mandates the use of special characters in the 

password, inSync Server does not accept passwords without special characters. 

2.7 Reactivating inSync Client 

In some situations, you might be required to reactivate your inSync Client. For 

example, when the inSync administrator has changed the URL required to access the 

inSync Server or your organization gives you a computer on which inSync Client was 

used. In such cases you must reactivate the inSync Client. 

To reactivate inSync Client: 


appears. 

2. On the Account Settings tab, click Reactivate. The Activate Druva inSync 

dialog box appears. 

24


3. Type the Server URL, Email, and Password required to access the inSync 

Server. 


25


3. Using inSync Client 

3.1 Starting an Out-of-Schedule Backup 

The inSync Client backs up data from your computer at scheduled intervals. However, 

you can start a backup whenever required. 

NOTE: Before you attempt to backup your data, make sure that one or more folders 

on your computer have been configured for backup by inSync. For more information, 

see Configuring Files and Folders for Backup. 

To manually backup data from your computer: 

On the Summary window, click Backup Now. 

A progress bar for the backup appears. Once the backup is complete, the Details 

window appears. It contains information about the recently concluded backup. 

NOTE: If you are backing up data from your computer for the first time, the inSync 

Client uploads all files to the inSync Server. This process might take time depending 

on the size of data on the backup folders. In subsequent backups, only the modified 

and new files are uploaded. 

3.2 Restoring Data 

When required, you can restore data backed up from your device. You can choose to 

restore the data to the original folder from where it was backed up, or you can 

choose a different folder. 

26


To restore data: 

1. On the Summary window, click Restore Files. The Restore Files window 

appears. 

2. In the navigation pane, select the device from which you want to restore data. 

The list of snapshots available for the device is displayed. 

3. Select the snapshot from which you want to restore data. 

4. From the list of files, select the file or folder that you want to restore, and click 

Restore. The inSync Restore dialog box appears. 

5. Select the destination where you want to restore data. 

If you want to restore data to the folder from which it was backed up, click 

Restore to original location. 

If you want to restore data to a location other than the original folder, click 

Select a location to restore, and then select the folder where you want to 

restore data. 

The selected file or folder will be restored to the chosen location. 

3.3 Replacing a Lost Device 

If you lose computer on which inSync Client was installed, you can replace it with 

another computer and restore data from inSync Server. 

27


Replacing a lost device involves the following steps: 

Step 1: Install inSync Client on the new computer. The new computer must have the 

same Operating System and hard disk partitions as your old computer. 

Step 2: Activate inSync Client on the new computer. While activating inSync Client, 

select Replace an existing device and then choose your lost computer. For more 

information, see Activating inSync Client. 

Step 3: Restore the latest snapshot of the device to the original location. For more 

information, see Restoring Data. 

Your new computer now contains backed up data exactly in the same location as that 

of your previous computer. 

3.4 Pausing inSync Client 

If required, you can pause the inSync Client. Depending on how your inSync 

administrator has configured inSync Server, backups stop till the next scheduled 

backup or till you resume inSync Client. If a scheduled backup was in progress when 

you paused inSync Client, the backup is put on hold. When you resume inSync, the 

backup starts from the point it was put on hold. 

28


To pause inSync Client: 

Right-click inSync system tray icon and then click Pause Backup. 

NOTE: You cannot pause inSync Client when an out-of-schedule backup is going on. 

You must either cancel the backup or wait for the backup to complete. 

3.5 Resuming inSync Client 

Resuming the inSync Client enables the backup functionality of inSync. To resume 

inSync Client: 

Right-click inSync system tray icon and then click Resume Backup. 

NOTE: Resume Backup is displayed only after you pause the inSync Client. 

3.6 Viewing Last Backup Details 

To view details of the last backup taken from your computer, follow the steps listed 

below: 

On the Summary window, click the More Details link. 

The Last Backup Details window is displayed. 

29


This window lists the following information about the last backup taken from your 

computer. 

Field 

Description 

Started 

The date and time when the backup started. 

Ended 

The date and time when the backup completed. 

Total files 

Total number of files that were available for backup. During your 

first backup, all files available in the backup folders are 

considered for backup. In subsequent backups, only the new or 

modified files are considered. 

Total size 

The total size of the files that were considered for backup. 

30


Files backed up 

The actual number of files that were backed up. It might be less 

than the total files if some files could not be backed up. 

Files missed 

The number of files that could not be backed up. 

Bytes 

transferred 

The actual size of data that was sent to the inSync Server. The 

size might differ from the total size because the inSync Client 

optimizes data before a backup. 

Bandwidth limit 

Restrictions to bandwidth utilization during backup. 

3.7 Viewing inSync Logs 

The inSync Client keeps a record of its activities in log files. To view the inSync logs: 

1. On the Summary window, click the More Details link. The Details window 

appears. 

2. Click View Logs. The View Log window appears. 

By default, the latest log file for inSync is displayed. You can view older logs files by 

using the arrow buttons (>) on the View Log window. 

3.8 Testing Connection to inSync Server 

Backups from your computer to the inSync Server fails if the inSync Client is not able 

to connect to the inSync Server. In case of a backup failure, check your network 

connection. If the problem persists, contact your inSync administrator. 

To test the inSync – inSync Server connection: 

31


1. On the Summary window, click More Details. The Details window appears. 

2. Click Troubleshoot Connection. This button is enabled only when a backup 

fails. 

The Troubleshoot Connection window is displayed. It tests the connection between 

the inSync Server and the inSync Client and displays the result. 

32


4. Using inSync Web 

inSync Web is the supplementary interface to the inSync Client. You can access 

inSync Web from any device that has a Web browser. The inSync Web interface can 

be used to download files and folders backed up by inSync. This is helpful when you 

do not have access to any of your devices on which inSync is installed but need some 

of the files or folders that have been backed up. 

4.1 Accessing inSync Web 

Before you begin: To access inSync Web, you need the inSync Server URL, port 

number assigned to inSync Web, and the email ID and password for your inSync 

account. The server URL is available in the inSync account activation email that you 

received from your inSync administrator. The default port number to access inSync 

Web is 433. Confirm the port number with your inSync administrator. 

To access inSync Web: 

1. Open a Web browser. 

2. Enter the URL https://:/. 

The inSync Web login page is displayed. 

3. Enter the email ID and password required to access your inSync account. 

4. Click Login. 

The inSync Web interface is displayed. 

NOTE: To access the inSync Web interface from your computer where inSync Client is 

installed, click the Launch inSync Web button on the inSync Summary page. 

4.2 The inSync Web Restore Interface 

The following image shows the various areas on Restore page of inSync Web. 

33


The different areas on the Restore page are described in the following table. 

Area 

Description 

1 The search bar. It allows you to enter a search string and search for a file. 

2 The devices area. It displays a list of all your backed up devices. 

3 

The snapshots area. It displays a list of all your snapshots corresponding 

to each device. These are divided into snapshots for the last 24 hours, 7 

days, and older. 

The backup content details area. It displays the following information: 

4 

Name – Indicates the name of the backed up file. 

Date Modified – Indicate the time when the last backup was taken. 

Size – Indicates the size of the backed up file. 

34


4.3 Downloading Data using inSync Web 

To download a file or folder using inSync Web: 

1. In the navigation pane under the Restore tab, select the device from which you 

want to download data. The list of snapshots available for the device is 

displayed. 

2. Select the snapshot from which you want to download data. The list of backed 

up files and folders for the snapshot is displayed. 

3. Select the file or folder that you want to download and click Download. 

The selected file or folder is downloaded to the default download folder on the 

computer from which you are assessing the inSync Web interface. 

MORE INFORMATION 

For more information on Druva inSync, and community-based instructions and 

support, visit http://community.druva.com/druva. 

35

inSync Client Help - inSync Help - Druva

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?