Supplier Self-Evaluation (SSE) Form Rev.02 - Amway

Supplier Self-Evaluation
Statement of Confidentiality
Amway / Access Business Group
The person(s) filling out this self-evaluation will be responsible for the validity and completeness of the information provided. This evaluation is hereby conducted with the
consent of the supplier under a two-way Confidential Disclosure Agreement (CDA), that has already been established with Amway. As such, Amway is to treat all information
shared herein as strictly confidential as indicated within the CDA. This information will be used to evaluate your suitability as a supplier to Amway.
Supplier Representative #1 (Full Name) Supplier Representative #2 (Full Name) Supplier Representative #3 (Full Name)
Date of Survey Completion MM / DD / YYYY
0.1 Supplier Name
0. General Information
0.2
0.3
0.4
Vendor Number
(if existing Amway supplier)
Raw Material or Product Name / Trade Name
(of item being considered)
Amway / ABG Item Number
(if existing supplier)
0.5 Company Website
0.6.a Sales Contact & Title
Telephone / Cell / E-Mail Address
0.6.b Customer Service Contact & Title
Telephone / Cell / E-Mail Address
0.6.c Quality Assurance Contact & Title
Telephone / Cell / E-Mail Address
0.6.d Technical / R&D Contact & Title
Telephone / Cell / E-Mail Address
0.6.e Finance Contact & Title
Telephone / Cell / E-Mail Address
0.7 Corporate Office Address & Main Telephone #
0.8
0.9
Manufacturing Facility Address
(for item being evaluated)
Off-Site Warehouse Location(s)
(where applicable)
1. Company Profile
1.1 Provide a brief company history & attach a company brochure. See Section 11 Attachment Checklist Below
1.2 Number of years in business:_______ Years
1.3 Type of business
1.4 Please indicate whether you are a manufacturer, distributor, agent, distributing manufacturer or other. What role will you take for product under consideration?
1.5 Indicate your major business partner(s), major stockholder(s) and/or company ownership.
1.6 Is your company a subsidiary or division of a larger company? If so, please name the larger company.
1.7 Indicate recent awards or recognitions received by your company or product(s).
1.8 Does your company hold any facility or product specific certifications, licenses or government registrations? If so, please attach copies.
1.9 Please attach a corporate organizational chart. (Include Quality Assurance, Product Development, Engineering, Operations, Purchasing, etc...)
See Section 11 Attachments Checklist Below
1.10 Describe the long-term strategies of your company in terms of technology development, plant capacity, product mix, capital investment, manpower, etc…
1.11 Human Resources - Please indicate how many people you employ in each department
(Manufacturing):
(Sales) :
(QC/QA):
(Marketing) :
(Tech/R&D):
(Finance / Accounting):
(Engineering):
(Customer Service / Customer Satisfaction):
1.12 How many people do you employ? What percentage of your employees are temporary employees?
1.13 What is your employee onboarding and continuing training policy? Please attach policy and/or supporting SOP(s).
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2.1 List your major products, unique technologies and capabilities.
2.Product and Market Status
2.2 Indicate the industry sectors in which your products are used.
2.3 What is your market share (by region) of the product(s) being considered by Amway?
2.4 What is the forecasted (annual) production volume of the product(s) under consideration? Of the product category in total?
2.5 What is the forecasted (annual) sales turnover (USD) of the product(s) under consideration? Of the product category in total?
2.6 Identify by name your top three customers.
2.7 What percentage of your total revenue is represented by your top 5 customers?
3.1 Dun & Bradstreet Number
3.Financial Status
NOTE: Please provide all figures based upon your local currency and local units of measure and clearly indicate those units (i.e. USD, EUR, CNY, JPY, KRW, lb., kg)
3.2 Current Ratio = Current Assets / Current Liabilities
3.3 Cash Flow Ratio = EBITDA / (Interest + Current Maturities)
3.4 Leverage Ratio = Debt / EBITDA
3.5 Company sales (Previous year & Current year forecast)
3.6 Percentage of annual sales related to Automotive industry
3.7 Recent or planned merger or acquisition? Please explain.
3.8 Current Liabilities, Long Term Debt, Total Debt
Y
N
3.9 Current Assets, Total Assets
3.10 Sales greater than 20% of total sales to one customer?
(If so, what is the % and what is the customer name)
3.11 Receivables greater than 20% of total with one customer?
(If so, what is the % and what is the customer name)
3.12 EBIT (Earnings Before Interest and Taxes) [$]
Y
Y
N
N
3.13 Net profit percentage [%]
3.14 Market Capitalization (Public) / Book Value (Private) [$]
3.15 Retained Earnings (% of income reinvested in business) [%]
SCM - Planning
4. Supply Chain Management (SCM)
4.1 In general terms, describe your company's program of contract review, manufacturing planning & scheduling
4.2 What is your standard lead time from order entry to shipment? (Please provide your parameters/assumptions, minimum order quantity, etc...)
4.3 What is the actual manufacturing cycle-time for a given minimum order quantity?
4.4 What type of computer systems do you utilize to manage your business ? Please name your ERP system (i.e. SAP, JDE, homegrown, etc).
4.5 Are there any major upgrades or consolidations of your systems planned in the near future? (i.e. SAP integration, etc.)
4.6 What is the planning horizon for the production scheduling system? How far out do you have a firm production plan? (e.g X days, Y weeks, Z months, etc...)
4.7
Do you have any program in place where you work with customers to allocate capacity to them? If so, please describe the program. What are the commitments that you expect
from the customers with which you have capacity planning programs in place?
4.8 Is your company capable of receiving orders, sending order acknowledgments (order status) and invoicing electronically? If yes, how (EDI, EDIfact, XML).
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SCM - Purchasing
4.9 What are your major raw materials for the product under consideration and who are the primary suppliers for them?
4.10 Describe your process for purchasing raw materials. Do you have standing purchase agreements? How do you determine minimum inventory levels for key materials?
4.11 How do you proactively monitor market and supply conditions for your critical raw materials?
4.12 Do you have a vendor / supplier management program? If so, please describe how you manage your supply base.
4.13 Does your company have a formal supplier performance measurement system in place? How are these results communicated back to your suppliers?
4.14 Describe your supplier qualification/disqualification process, if applicable.
4.15
SCM - Inventory
What is your company’s policy on inventory stocking of raw materials and/or components & finished goods? What are your contingency plans in the event of raw material supply
shortages or other logistical problems?
4.16
Do you have, or would you consider having, a safety stock program for holding component/raw material/finished product inventory for specific customers? If yes, please describe
the available options that you offer your customers (i.e. Vendor Managed Inventory, Consignment Stock, Local Warehouse Emergency Stock, etc...).
SCM - Warehousing
4.17 Describe how you manage your on-site and off-site warehouses (i.e. Material segregation, Temperature control, Housekeeping, Pest Control, etc...)
4.18 Do you follow a first-in / first-out (FIFO) material inventory policy? If so, please describe how you manage this policy.
4.19 Do you conduct mock recalls on a regular basis? If so, please indicate the last date and the corresponding results of the mock recall?
SCM - Distribution
4.20 Do you have additional distribution centers? Where are distribution centers located? (Attach a product distribution map) How do you qualify your distribution centers?
4.21
How does your company manage domestic transportation? Do you prefer to ship your products collect or pre-paid to your customers? If your company uses contract carriers, please
specify your three most preferred carriers.
4.22 Are you currently transporting product internationally? If yes, please list countries to which you are exporting.
4.23 How does your company track on time delivery performance?
SCM - LEAN Supply Chain
4.24 Are you capable of delivering materials in flexible lot sizes that will be compatible with changes in our demand? How scaleable can you be in your quantities?
4.25 Are you capable of making daily or less-than-daily deliveries to our site(s) in support of our lean supply chain? Please explain your response.
4.26 What is the approximate travel distance, time and freight options available for delivery to our manufacturing site(s)?
4.27 Do you have any records demonstrating your on-time and in-full delivery performance? If so, please attach report(s).
5. Manufacturing
Mfg. - Facilities and capacities
5.1 Describe your regular working schedule
(Shifts): __________ (Days per week): __________ (Working hours): __________
5.2 Please provide a brief overview of your manufacturing facilities. List each manufacturing location and the products that are produced at each location.
5.3 What is the total manufacturing capacity for each facility / product family? Available Capacity?
5.4 Do you have plans to add additional capacity ? If necessary, how long would it take you to expand available capacity?
5.5 How do you schedule and perform your major plant maintenance? (Annual full shutdown / turnarounds, Rolling shutdown, Ongoing outages, etc...)
5.6 In the case of major plant outages / maintenance shutdowns, how do you communicate these to your customers & how do you plan inventory needs around them?
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Mfg. - Process and equipment
5.7 On your production process flow chart (to be attached), please mark the critical in-process control points and explain below if neeeded.
5.8 What is your overall production lead time / cycle time from raw material to finished product? (N/A if continuous process)
5.9 Please explain the in-process control system(s) utilized within your production facilities (e.g. PLC, DCS, Local readouts, etc…)
5.10 Please describe your process equipment maintenance program.
5.11 Please list your major process equipment (include: Category, Type, Brand, Quantity & Capacity of each if available)
5.12 Do you have advanced equipment or technology that you feel gives you advantage over your competition? If so, please explain.
5.13 Please describe the origin and status of your major utility supplies (i.e. Electricity, Natural Gas, Water, etc…)
5.14 Are there any major plant renovations / changes / capital upgrades planned in the next 1, 3, 5 years?
6.Cost / Price Management
6.1 Do you have minimum order quantity requirements? If yes, are any costs added for shipping less-than minimum sized loads?
6.2 Are you willing to provide payment term discounts (i.e. 2%, T/T 15 days received)?
6.3 What is your preferred method of payment? (i.e. Letter of Credit, Wire Transfer, Other)
6.4 Describe your level of insurance coverages (for facilities, equipment, inventory and transportation respectively)
6.5 Is freight insurance typically included in the unit price of your product(s)?
6.6 Based upon previous experiences with your customers, list three steps Amway could take to reduce the total cost of doing business with your company.
6.7 Are there any opportunities for cost reductions based upon available alternate material grades or specifications that we may not be aware of?
6.8 Are there any lessons learned from doing business with your other customers that may help Amway to achieve better efficiencies with you?
7.Relationship Management
7.1 Please provide contact information for the individual (other than the sales rep.) who would oversee / manage any long-term business relationship with Amway
7.2
Do you have a desire to enter into a long-term alliance partnership with Amway that would be mutually beneficial to our companies? (This would include data sharing, technology
and innovation exchange, etc…)
7.3
Do you have a dedicated customer communication / satisfaction person or team within your organization? If not, would you be willing to provide such a person to oversee our
account?
7.4 Who in your company would be assigned to track and continuously improve performance metrics in partnership with Amway?
7.5 Please attach a sample of existing performance measurement reports that are available to your customers. Specify the frequency (e.g. monthly, quarterly, etc..)
8.Customer Service
8.1 How is your customer service department set up and how will we expect you to serve us? Will you provide a dedicated rep. to service our account?
8.2
Have you experienced any major quality issues or adverse events (affecting health & safety of consumers) within the past two years? If so, what are the main issues and how have
you addressed them?
8.3 Please provide a sample of your root cause analysis and corrective action report.
8.4 What is your mean response time for providing a disposition to the customer for a complaint?
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9.Quality Assurance and Quality Systems
9.1 Is QA/QC a separate division? To whom do they report? Please attach QA / QC Organizational Chart
9.2 What kind of quality standard do you manage your manufacturing and QA facilities to? (i.e. ISO9000, GMP, FDA, Food, Dietary Supplement, etc…)
9.3 Does your company maintain a written quality policy and quality objective? If yes please attach. If no, please explain.
9.4 Please list the major testing and analytical equipment in your QA / QC lab(s).
9.5
Do you have an internal audit program? If so, please describe the program & attach the appropriate SOP(s). How you you track or trend intenal audit findings and drive them to
permanent correction?
9.6 Do you track the capability of your process(es) vs. your specifications using SQC data? If so, please attach an example of your process capability analysis report.
9.7 Describe your Document and Record Control System. Do you have a formal change control / management system in place? If so, please attach SOP document(s).
10.1 Research and Development department organizational chart (PLEASE ATTACH BELOW)
10.Technical / Regulatory / R&D systems and capabilities
10.2 What type of technology or equipment is available in your research & development facilities? Do you have pilot equipment for scale-up of processes?
10.3 Do you have product safety & regulatory staff in house with your company? (This is NOT EH&S, Industrial Hygiene, DOT).
10.4 Can you provide documentation describing the raw materials as recommended by the EU Scientific Community for consumer products? (Chemical RMs only).
10.5 Have you notified (or do you intend to notify) your chemicals under REACH? (Chemical RMs only).
10.6 Describe your R&D direction in next 1,3,5years
10.7 Are you equipped and willing to work with Amway on new product or technology development?
11. Required Attachments
Company Brochure Training Policy & SOP(s) Quality Objectives for Present Fiscal Year
Company Organizational Chart (Broad) Map of Distribution Centers Change Control SOP (if applicable)
Process Flow Diagram Performance Measurement Reports Process Capability Analysis (if applicable)
QA Manual or Table of Contents QA / QC Org. Chart (Detailed) Internal Audit Program SOP (if applicable)
SOP Index Quality Policy R&D Organizational Chart
Certificates, Licenses, Registrations
On Time / In Full Delivery Performance Records
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