customer service supervisor job description.pdf - City of Manassas ...

City of Manassas Park
Department of Parks and Recreation
Job Description
Position:
Location:
Customer Service Supervisor
City of Manassas Park
Application Accepted Until Filled
Hourly Wage: $12.00
GENERAL SUMMARY: The Customer Service Supervisor is responsible for maintaining the
highest level of customer service, image, and convenience. This also includes the overall
supervision and functionality of the front desk of the Community Center. The candidate will works
under the direction and supervision of the Operations Manager.
PRINCIPAL DUTIES:
• Concentrates efforts on customer service in a positive and friendly manner and is able to
perform all duties assigned to the Customer Service Representative.
• Responsible for working the front-desk as well as filling voids in the work schedule due to
illness, termination, or any other absence by a scheduled CSR.
• Prepare and process daily paperwork, deposits and invoices as instructed by the
Operations Manager.
• Process all invoices upon delivery by the store’s vendors and is accountable for
minimizing shrink of store inventory.
• May be required to fill-in or replace the Site Supervisor at another store within the
company under the discretion and direction of the Area Manager.
• Responsible for maintaining the communication link between the store’s customers and
employees with the Operations Manager.
• Performs other duties as required.
• Assist in membership and associated data input.
• Monitor facility access and maintain a neat and ordered work area.
KNOWLEDGE, SKILLS & ABILITIES:
• High School diploma or equivalent is required along with 1-3 years previous customer
service experience.
• Is organized and communicates well.
• Possesses a reasonable understanding of computers and their operation.
• Has the ability to perform minor maintenance and cleaning of the front desk area, as
required. This may include lifting loads up to 50 lbs.
WORK CONDITIONS:
• Works within deadlines established by the Main Office and Area Manager.
• Schedule will include nights, weekends, and holidays.

DUTIES AND RESPONSIBILITIES ARE DESIGNED TO BE THE “ESSENTIAL” ELEMENTS
OF THE JOB. THEY DO NOT PRECLUDE THE PERFORMANCE OF RELATED, OR EVEN
UNRELATED JOBS THAT MAY BE NECESSARY TO PROPERLY AND EFFICIENTLY
COMPLETE ALL WORK ASSISNGMENTS. MPPR RESERVES THE RIGHT TO AMMEND
JOB SPECIFICATION TO MEET CURRENT NEEDS.