ND Training Source Book

ND Training & Engineering Suppliers
the business at identifying documentation requirements and implementing rapid solutions. By
employing superior talent and using the latest technological tools, we can help you address all of
your documentation needs — quickly and cost-effectively.Information SecurityAncon can make
sure your IT network, system resources, data, – and your business – are compliant, safe, and
secure. Ancon’s team of security professionals will work with your staff to develop an information
security posture enabling you to maintain or recover critical business functions resulting from an
interruption of services. Our Contingency Plans incorporate Alternate Sites and we can help you
with a simple Cold site or a fully redundant failover Hot site that is seamless to your
employees.Information TechnologyFrom Analysts to Database Administrators to Trainers –
Ancon can supplement your current IT staff with highly skilled personnel. Our experts can
analyze your existing environment and design solutions to fit your needs. If you need a technical
solution, but don’t have the staff or expertise, Ancon can provide the assistance you need. Ancon
can also provide user support and training on your proprietary software or desktop applications.
Anderson, Niebuhr & Associates, Inc.
Arden Hills, MN 55112-3747
Contact name:
Jennifer Koper
Phone: 651 486-8712 URL:
www.ana-inc.com
Full-service firm conducting customized marketing research and other survey research since
1974. We work with you to determine the best approach for answering your research questions.
We provide a full range of quantitative and qualitative research services, including study design,
sampling, questionnaire construction, data collection, data analysis/interpretation, and easy-tounderstand
reports. We work closely with our clients through all stages of a research project. We
conduct: telephone, mail, web, and mixed-mode; focus groups and in-depth interviews; market
research workshops.
Anne Bailey & Associates, Inc.
Carrollton, TX 75007
Contact name:
Anne Bailey
Phone: 972 862-7667 URL:
annebaileyassociates.com
Anne Bailey & Associates, Inc., is recognized as one of the premier qualified small women owned
business providers of Automated Telecommunication Systems and Services to the Department of
Defense, with over thirty years experience in the successful implementation of a wide array of
automated systems and services.Recent projects involved assisting in the development of
various health care specific interactive voice response systems. I.e. automated telephone refill
system (ONPARS®), automated appointment (ONTAS), and other patient related customer
service solutions.Other Representative Projects include:• Designed and supplied an Interactive
Voice Response system for the U.S. Army Printing & Publications Command, this system allows
personnel world wide to order any publication, assuming valid security check, twenty-four hours
per day. Callers are given the choice of speaking to various customer service groups.• Various
call center design and implementation. Beginning with the initial customer access ending in
complete caller satisfaction all provided by one telephone call. Customer friendly telephoneetiquette
training is also available.• Cost effective predictive dialing interacting with various
database management systems. Anne Bailey & Associates, Inc. provides unparalleled
service and support, with a proven commitment to continued evaluation, review and
implementation of new technologies.Our services include; Telephone Access Review & Analysis,
Customer Service Protocol Review, Call Center Design, Call Center Etiquette Training, Training
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