Raytheon Professional Services Overview

Raytheon Professional Services
Training solutions that improve business performance

Raytheon Professional Services is a global leader in training services and outsourcing. We improve clients‘ business
performance by re-designing how they train their employees, customers and partners; implementing the new training
design; and managing their training from short-term initiatives and projects to multi-year outsourcing engagements

Raytheon Professional Services delivers innovative,
award-winning training solutions for clients worldwide.
Our clients are leading organizations across a variety of industries. We
collaborate with them to re-design how they provide training on core business
issues, including product knowledge, business management, sales, customer
service, leadership, engineering, manufacturing and other areas. We help
clients implement their new training design, and we also manage their training
from short-term initiatives and projects to multi-year outsourcing engagements.
Our work together often encompasses the client’s extended enterprise —
capturing and transferring knowledge, and improving business performance
among customers, employees, suppliers, franchises and other partners.
We see it time and again: Organizations create new value for their stakeholders
by implementing innovative approaches to training. Our solutions have enabled
clients to:
n Align training with business strategies
n Accelerate speed to market for new offerings
n Achieve certification requirements that drive consistency of services
n Implement smart curriculum design that reduces infrastructure costs and makes
training available anywhere, anytime
n Enhance sales, dealer and service network development
n Manage training expenditures and re-engineer their training supply chains
n Generate dramatic sales and service improvement
n Integrate training across more than 70 countries into one common approach
We have a passion for helping organizations improve how they learn and perform.
Our clients tell us that we excel both as training consultants and implementers.
It is reflected in client references and a consistently high client satisfaction rate.
We invite you to learn more about how Raytheon Professional Services can help
your organization deliver training more effectively — and, in the end, help you
improve your business performance.
“ Isuzu views . . . training as an increasingly important lever for improving customer satisfaction and reducing costs. For more
than half a decade, Raytheon Professional Services has demonstrated the best mix of flexibility and scalability to deliver on
Isuzu’s training and certification needs.” — Ken Schoffstall, Executive Manager, Service Technical Department, Isuzu Motors America

Raytheon Professional Services.
Unique among training providers. Delivering business results.
Our History
Raytheon Professional Services’
capabilities and expertise are built
on training practices developed by
our predecessor companies over the
past seven decades. Beginning in
the 1930s, these companies delivered
flight simulators to clients in the
government and military sectors.
They later provided curriculum
design and training administration
services.
In the 1990s, Raytheon Professional
Services was formed through the
thoughtful integration of training
organizations that Raytheon had
acquired over the years. We targeted
the commercial sector, primarily
the automotive industry in North
America, Europe and Asia. Two
of our programs awarded during
this decade continue to be among
the largest training programs ever
outsourced.
Today, we work in partnership with
Raytheon’s technical services business,
which generates more than Euro
1.9 billion in services sales annually.
Our client base has expanded
beyond the automotive industry to
include leading companies in the
pharmaceutical, defense, financial
services, heavy-duty equipment and
other industries. We also manage the
training operations for our parent
company Raytheon.
INDUSTRY RECOGNITION
Over the years, Raytheon Professional Services has
been recognized around the world by professional
associations, analysts and researchers for the scope,
quality and impact of our training solutions.
n TrainingOutsourcing.com’s Top 20 training outsourcing
provider, 2004–2006
n HRO Today magazine’s Bakers Dozen Training and
Development Providers, 2006
n Frost & Sullivan’s Business Development Strategy
Leadership of the Year Award, 2006
We continue to invest in new training
technologies and practices as we
establish ourselves in new regions
globally. In 2004, we opened a shared
services center in Barcelona, followed
by another in Detroit in 2006.
We established a presence in Russia
in 2005 and in Mexico in 2006.
Our growth strategy is founded on
leadership in training innovation
and global scale, especially in
emerging markets.
Examples of Raytheon Professional
Services in Action
Our training solutions help clients
achieve specific business results. Here
are several examples of how we’ve
delivered value to clients.
n For an automotive client in Europe,
we helped re-engineer the client’s
training supply chain, reducing its
number of providers from 180 to 60
while improving the quality of the
client’s training experience across
20 countries.
n For an automotive client in North
America, we rationalized the client’s
training facilities and introduced
a blended learning model,
significantly reducing the client’s
annual investment in training while
doubling the number of participants.
n For a retail client in Asia, we designed
and implemented sales competency
models, ultimately increasing sales by
35 percent.
n For a manufacturing client in North
America, the client’s retooling of its
plan required that we re-skill
employees on new processes and
tools, resulting in accelerating
employee time to proficiency by
60 percent.
n ASTD’s Excellence in Practice Award, 2004, 2006
n Berusfsverband der Verkaufsförderer und Trainer e.V.’s
International German Training Award, 2003
n Chief Learning Officer magazine’s Learning in Practice
Award, 2004
n Brandon Hall’s Excellence in Practice Award, 2004
n Communicator Awards’ Crystal Award of Excellence,
2004–2006
n Telly Award and Videographer Award of Excellence, 2003

Our Capabilities
Raytheon Professional Services offers
clients a full range of proven training
capabilities on a global scale. We bundle
these capabilities to create solutions
tailored to a client’s unique needs. The
scope of each solution is driven by
the client, from short-term training
initiatives and projects to multi-year
outsourcing engagements for some or all
of a client’s training function.
By the numbers.
Raytheon
Professional
Services’
annual
metrics.
RAYTHEON PROFESSIONAL SERVICES CAPABILITIES
Training
Strategy &
Consulting
Curriculum
Architecture,
Design and
Development
Training
Operations
Training
Technology
Training
Outsourcing
Performance
Consulting
800 training professionals around the world
2,000 hours of finished training content developed
8 million hours of training delivered
4 million assessments administered
2 million individual learners registered
270,000 inquiries responded to by customer support centers
170,000 training events managed
94% client satisfaction rate
Assess the performance of an organization’s training function.
Develop organizational training strategies and plans, supported
by robust business models. Implement governance models.
Design training approaches that blend classroom and hands-on
training with Web- and satellite-enabled instruction. Source, develop,
translate and localize training curricula in multiple delivery formats.
Optimize and manage training administration and delivery
processes. Run client support centers that respond to client
inquiries, as well as generate awareness and demand for client
training. Deliver training in multiple languages and countries
across the globe; working with clients’ extended enterprises
in diverse cultures, currencies and regulatory environments.
Administer learning management systems on a day-to-day basis.
Source and implement learning management systems and support
tools.
Manage selective or all of a client’s training function in multi-year
engagements, with transition and governance activities to ensure
alignment, service levels and business results.
Leverage an organization’s informal structure, highlighted through
organizational network analysis. Improve decision-making processes.
Enhance cash flow.

Why clients choose Raytheon Professional Services.
Raytheon Professional Services
is a trusted business partner to
organizations worldwide. We deliver
a combination of proven experience,
capability and reach- unmatched by
any other training provider. Clients
consistently tell us that they select
Raytheon Professional Services for
the following reasons:
Focus on business results
We have a track record of delivering
on clients’ critical success factors like
speed to market, client satisfaction
and cost reduction.
Complete range of training
capabilities scaled to meet clients’
needs
By managing several of the largest,
longest-running comprehensive training
outsourcing engagements in the world,
we’ve helped clients transform how
they provide training throughout their
extended enterprise. Clients also apply
our training expertise in shorter-term
initiatives.
Curriculum analysis expertise
Using a patent-pending process, we
work extensively with clients to assess
their content, and structure it into the
most appropriate delivery medium to
manage the overall training experience
and generate the greatest return on
a client’s investment in training.
Global reach and insight
Having delivered training in 28
languages to learners in more than
70 countries around the world, we
understand how to work with clients’
extended enterprises in diverse
cultures, locations, currencies and
regulatory environments.
Program management expertise
As a part of Raytheon Company, a
Euro15.9 billion provider of defense
products and technical services with
a rich heritage of innovation, we are
guided by the company’s well-honed
program management discipline,
focused on meeting schedule and
quality commitments for our clients.
Supply chain expertise
Another benefit of our Raytheon
association is our understanding of
how to re-engineer a client’s extensive
training supply chain and then manage
multiple vendors effectively in large,
complex programs.
Reputation for operational
excellence
Our reputation among customers for
operational excellence is reflected in
their 94 percent satisfaction rating of
our work. A key contributor here is
Raytheon Six Sigma , which provides the
tools and discipline that drive our efforts
to continuously improve the way we
deliver value.
Industry recognition for our
clients
Our clients have received awards from
ASTD, Brandon Hall and Chief Learning
Officer magazine for training solutions
we’ve designed and executed on their
behalf.
We train Raytheon
We manage Raytheon’s training
operations. We understand the
complexities and politics of working
in a global organization with 73,000
employees and an extensive supply
chain and customer base.
A foundation of seven decades
in training
Our learning practices and expertise
are today influenced by predecessor
companies that have delivered training
services to clients since the 1930s.
WE ARE GLOBAL
COUNTRIES AND TERRITORIES WHERE
WE DELIVER TRAINING SERVICES
Antarctica
Australia
Austria
Belgium
Bosnia
Bulgaria
Canada
China
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Herzegovina
Hungary
Iceland
India
Indonesia
Ireland
Italy
Japan
Jordan
Kazahkstan
Kuwait
Latvia
LANGUAGES THAT WE SPEAK
Bahasa (Indonesia)
Bulgarian
Chinese
Croatian
Czech
Danish
Dutch
English
Finnish
French
German
Greek
Hindi
Lithuania
Luxembourg
Macedonia
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Saudi Arabia
Serbia
Montenegro
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
United States
Hungarian
Italian
Norwegian
Polish
Portuguese
Romanian
Russian
Serbian
Slovenian
Spanish
Swedish
Turkish

Copyright © 2006 Raytheon Company. All rights reserved. The word Raytheon and the Raytheon logo mark are
trademarks of Raytheon Company and the subject of U.S. and foreign trademark registrations. #05/08 10K
For more information about how
Raytheon Professional Services can
improve your business performance,
please contact us or visit us at
www.rps.com.
Raytheon Professional Services
Ferdinand-Stuttmann-Strasse 15
65428 Rüsselsheim, Germany
Phone +49.6142.917.235
Email rps-contact@raytheon.com