Raytheon Professional Services Overview

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Raytheon Professional Services Overview

Raytheon Professional Services

Training solutions that improve business performance


Raytheon Professional Services is a global leader in training services and outsourcing. We improve clients‘ business

performance by re-designing how they train their employees, customers and partners; implementing the new training

design; and managing their training from short-term initiatives and projects to multi-year outsourcing engagements


Raytheon Professional Services delivers innovative,

award-winning training solutions for clients worldwide.

Our clients are leading organizations across a variety of industries. We

collaborate with them to re-design how they provide training on core business

issues, including product knowledge, business management, sales, customer

service, leadership, engineering, manufacturing and other areas. We help

clients implement their new training design, and we also manage their training

from short-term initiatives and projects to multi-year outsourcing engagements.

Our work together often encompasses the client’s extended enterprise —

capturing and transferring knowledge, and improving business performance

among customers, employees, suppliers, franchises and other partners.

We see it time and again: Organizations create new value for their stakeholders

by implementing innovative approaches to training. Our solutions have enabled

clients to:

n Align training with business strategies

n Accelerate speed to market for new offerings

n Achieve certification requirements that drive consistency of services

n Implement smart curriculum design that reduces infrastructure costs and makes

training available anywhere, anytime

n Enhance sales, dealer and service network development

n Manage training expenditures and re-engineer their training supply chains

n Generate dramatic sales and service improvement

n Integrate training across more than 70 countries into one common approach

We have a passion for helping organizations improve how they learn and perform.

Our clients tell us that we excel both as training consultants and implementers.

It is reflected in client references and a consistently high client satisfaction rate.

We invite you to learn more about how Raytheon Professional Services can help

your organization deliver training more effectively — and, in the end, help you

improve your business performance.

“ Isuzu views . . . training as an increasingly important lever for improving customer satisfaction and reducing costs. For more

than half a decade, Raytheon Professional Services has demonstrated the best mix of flexibility and scalability to deliver on

Isuzu’s training and certification needs.” — Ken Schoffstall, Executive Manager, Service Technical Department, Isuzu Motors America


Raytheon Professional Services.

Unique among training providers. Delivering business results.

Our History

Raytheon Professional Services

capabilities and expertise are built

on training practices developed by

our predecessor companies over the

past seven decades. Beginning in

the 1930s, these companies delivered

flight simulators to clients in the

government and military sectors.

They later provided curriculum

design and training administration

services.

In the 1990s, Raytheon Professional

Services was formed through the

thoughtful integration of training

organizations that Raytheon had

acquired over the years. We targeted

the commercial sector, primarily

the automotive industry in North

America, Europe and Asia. Two

of our programs awarded during

this decade continue to be among

the largest training programs ever

outsourced.

Today, we work in partnership with

Raytheon’s technical services business,

which generates more than Euro

1.9 billion in services sales annually.

Our client base has expanded

beyond the automotive industry to

include leading companies in the

pharmaceutical, defense, financial

services, heavy-duty equipment and

other industries. We also manage the

training operations for our parent

company Raytheon.

INDUSTRY RECOGNITION

Over the years, Raytheon Professional Services has

been recognized around the world by professional

associations, analysts and researchers for the scope,

quality and impact of our training solutions.

n TrainingOutsourcing.com’s Top 20 training outsourcing

provider, 2004–2006

n HRO Today magazine’s Bakers Dozen Training and

Development Providers, 2006

n Frost & Sullivan’s Business Development Strategy

Leadership of the Year Award, 2006

We continue to invest in new training

technologies and practices as we

establish ourselves in new regions

globally. In 2004, we opened a shared

services center in Barcelona, followed

by another in Detroit in 2006.

We established a presence in Russia

in 2005 and in Mexico in 2006.

Our growth strategy is founded on

leadership in training innovation

and global scale, especially in

emerging markets.

Examples of Raytheon Professional

Services in Action

Our training solutions help clients

achieve specific business results. Here

are several examples of how we’ve

delivered value to clients.

n For an automotive client in Europe,

we helped re-engineer the client’s

training supply chain, reducing its

number of providers from 180 to 60

while improving the quality of the

client’s training experience across

20 countries.

n For an automotive client in North

America, we rationalized the client’s

training facilities and introduced

a blended learning model,

significantly reducing the client’s

annual investment in training while

doubling the number of participants.

n For a retail client in Asia, we designed

and implemented sales competency

models, ultimately increasing sales by

35 percent.

n For a manufacturing client in North

America, the client’s retooling of its

plan required that we re-skill

employees on new processes and

tools, resulting in accelerating

employee time to proficiency by

60 percent.

n ASTD’s Excellence in Practice Award, 2004, 2006

n Berusfsverband der Verkaufsförderer und Trainer e.V.’s

International German Training Award, 2003

n Chief Learning Officer magazine’s Learning in Practice

Award, 2004

n Brandon Hall’s Excellence in Practice Award, 2004

n Communicator Awards’ Crystal Award of Excellence,

2004–2006

n Telly Award and Videographer Award of Excellence, 2003


Our Capabilities

Raytheon Professional Services offers

clients a full range of proven training

capabilities on a global scale. We bundle

these capabilities to create solutions

tailored to a client’s unique needs. The

scope of each solution is driven by

the client, from short-term training

initiatives and projects to multi-year

outsourcing engagements for some or all

of a client’s training function.

By the numbers.

Raytheon

Professional

Services

annual

metrics.

RAYTHEON PROFESSIONAL SERVICES CAPABILITIES

Training

Strategy &

Consulting

Curriculum

Architecture,

Design and

Development

Training

Operations

Training

Technology

Training

Outsourcing

Performance

Consulting

800 training professionals around the world

2,000 hours of finished training content developed

8 million hours of training delivered

4 million assessments administered

2 million individual learners registered

270,000 inquiries responded to by customer support centers

170,000 training events managed

94% client satisfaction rate

Assess the performance of an organization’s training function.

Develop organizational training strategies and plans, supported

by robust business models. Implement governance models.

Design training approaches that blend classroom and hands-on

training with Web- and satellite-enabled instruction. Source, develop,

translate and localize training curricula in multiple delivery formats.

Optimize and manage training administration and delivery

processes. Run client support centers that respond to client

inquiries, as well as generate awareness and demand for client

training. Deliver training in multiple languages and countries

across the globe; working with clients’ extended enterprises

in diverse cultures, currencies and regulatory environments.

Administer learning management systems on a day-to-day basis.

Source and implement learning management systems and support

tools.

Manage selective or all of a client’s training function in multi-year

engagements, with transition and governance activities to ensure

alignment, service levels and business results.

Leverage an organization’s informal structure, highlighted through

organizational network analysis. Improve decision-making processes.

Enhance cash flow.


Why clients choose Raytheon Professional Services.

Raytheon Professional Services

is a trusted business partner to

organizations worldwide. We deliver

a combination of proven experience,

capability and reach- unmatched by

any other training provider. Clients

consistently tell us that they select

Raytheon Professional Services for

the following reasons:

Focus on business results

We have a track record of delivering

on clients’ critical success factors like

speed to market, client satisfaction

and cost reduction.

Complete range of training

capabilities scaled to meet clients’

needs

By managing several of the largest,

longest-running comprehensive training

outsourcing engagements in the world,

we’ve helped clients transform how

they provide training throughout their

extended enterprise. Clients also apply

our training expertise in shorter-term

initiatives.

Curriculum analysis expertise

Using a patent-pending process, we

work extensively with clients to assess

their content, and structure it into the

most appropriate delivery medium to

manage the overall training experience

and generate the greatest return on

a client’s investment in training.

Global reach and insight

Having delivered training in 28

languages to learners in more than

70 countries around the world, we

understand how to work with clients’

extended enterprises in diverse

cultures, locations, currencies and

regulatory environments.

Program management expertise

As a part of Raytheon Company, a

Euro15.9 billion provider of defense

products and technical services with

a rich heritage of innovation, we are

guided by the company’s well-honed

program management discipline,

focused on meeting schedule and

quality commitments for our clients.

Supply chain expertise

Another benefit of our Raytheon

association is our understanding of

how to re-engineer a client’s extensive

training supply chain and then manage

multiple vendors effectively in large,

complex programs.

Reputation for operational

excellence

Our reputation among customers for

operational excellence is reflected in

their 94 percent satisfaction rating of

our work. A key contributor here is

Raytheon Six Sigma , which provides the

tools and discipline that drive our efforts

to continuously improve the way we

deliver value.

Industry recognition for our

clients

Our clients have received awards from

ASTD, Brandon Hall and Chief Learning

Officer magazine for training solutions

we’ve designed and executed on their

behalf.

We train Raytheon

We manage Raytheon’s training

operations. We understand the

complexities and politics of working

in a global organization with 73,000

employees and an extensive supply

chain and customer base.

A foundation of seven decades

in training

Our learning practices and expertise

are today influenced by predecessor

companies that have delivered training

services to clients since the 1930s.

WE ARE GLOBAL

COUNTRIES AND TERRITORIES WHERE

WE DELIVER TRAINING SERVICES

Antarctica

Australia

Austria

Belgium

Bosnia

Bulgaria

Canada

China

Croatia

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Herzegovina

Hungary

Iceland

India

Indonesia

Ireland

Italy

Japan

Jordan

Kazahkstan

Kuwait

Latvia

LANGUAGES THAT WE SPEAK

Bahasa (Indonesia)

Bulgarian

Chinese

Croatian

Czech

Danish

Dutch

English

Finnish

French

German

Greek

Hindi

Lithuania

Luxembourg

Macedonia

Mexico

Netherlands

New Zealand

Norway

Poland

Portugal

Puerto Rico

Qatar

Romania

Russia

Saudi Arabia

Serbia

Montenegro

Slovakia

Slovenia

South Africa

South Korea

Spain

Sweden

Switzerland

Turkey

Ukraine

United Kingdom

United States

Hungarian

Italian

Norwegian

Polish

Portuguese

Romanian

Russian

Serbian

Slovenian

Spanish

Swedish

Turkish


Copyright © 2006 Raytheon Company. All rights reserved. The word Raytheon and the Raytheon logo mark are

trademarks of Raytheon Company and the subject of U.S. and foreign trademark registrations. #05/08 10K

For more information about how

Raytheon Professional Services can

improve your business performance,

please contact us or visit us at

www.rps.com.

Raytheon Professional Services

Ferdinand-Stuttmann-Strasse 15

65428 Rüsselsheim, Germany

Phone +49.6142.917.235

Email rps-contact@raytheon.com