Job Description: Golf-Guest Service Agent - Running Y Ranch

Job Description:Golf-Guest Service AgentJob OverviewThe purpose of the Golf-Guest Service Agent is to greet, interact and check-in all customers bothin the golf-shop and on the golf course. This multi-faceted position includes a wide range ofduties which require superior customer service skills.General ResponsibilitiesGreet all customers in a warm, friendly and welcoming tone.Responsible for answering the phone and providing appropriate information to customers.Responsible for processing tee time reservations, collecting golf fees and proactivelyselling golf merchandise.Accurately account for all credit card and cash handling transactions.Ensures the overall cleanliness and presentation of the Golf Shop is maintained daily.Ensure rental equipment is properly checked out and accounted for.Assist Golf Course Associates to ensure smooth operation and traffic flow on the course.Responsible for driving the course and managing play and etiquette on the course.Has a good understanding of the rules and regulations of the game of golf and propercourse etiquette.Assist in snack bar area when needed.Other duties as assigned.Job QualificationsEducation:High school diploma or equivalent.Experience in a retail environment.Experience:Proficiency in Microsoft Word, Outlook and Excel.Must have attention to detail.Knowledge of Point of Sale system helpful.Previous golf related experience ideal.Previous guest service and cashier experience preferred.Excellent written and oral communication skills required.Positive interpersonal skills required.Must be fluent in verbal and written English.Basic computer and typing skills are required.1 Wednesday, March 07, 2012

Job Description:Golf-Guest Service AgentFLSA InformationManagement ActivitiesNoneDiscretion / Independent JudgmentThis position does represent the company in handling complaints, arbitrating disputes orresolving grievances, as a Golf Guest Service Agent you will be expected to work with guestsand visitors to ensure satisfaction. A Golf Guest Service Agent will have to take initiative andget creative in resolving guest challenges and involve a supervisor only when previous methodshave been unsuccessful.ADA InformationPhysical RequirementsAbility to speak and hearClose and distance visionIdentify and distinguish colorsFrequent standing with some walking and sittingWill stand for long periods of timeFrequently lifts/carries up to 5 lbsOccasionally lifts/carries up to 25 lbsContinual use of manual dexterity and gross motor skills with frequent use of bi-manualdexterity and fine motor skillsAble to reach hands and arms in any direction and kneel and stoop repeatedlyWorking ConditionsGenerally in an indoor office settingWill be using a computer frequentlyVarying schedule to include evenings, holidays and extended hours as business dictates2 Wednesday, March 07, 2012