Ruba Al Najada Ministry of Informatıon and Communication ...

Delivery Channels Web at Home / Work / Hotspot is increasingly popularwith institutions using it for Information services andshould evolve as a main channel for transactional services. Call Centers should be developed on a large scale tobenefit from increasing mobile phone ownership andexisting fixed lines. Public Web Kiosks should be developed as an alternative toprivate infrastructure (home and office computers) toensure access to people unable to afford computers.