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A BARRICK GOLD REPORT ON RESPONSIBLE MINING | BEYOND BORDERSStrengtheningGrievance ProceduresSuccess in the mining industry today depends on being ableto effectively engage with governments, civil society and hostcommunities. Open dialogue between mine representatives andlocal stakeholders allows mining companies to better understandthe needs and aspirations of communities, while resolvingissues of concern. Barrick’s local communities need to know thatif they have any concerns, they can come to the company foranswers. By being responsive to the issues and expectations ofstakeholders, Barrick builds the trust that is necessary to achievelong-term support for its operations around the world.Although Barrick has had formal and informal grievancemechanisms in place at its operations for some time, thecompany has been working to strengthen and enhance theseprocedures. Grievance mechanisms are designed to give thecommunity a voice, and provide a systematic way to resolvecomplaints before they turn into something more serious.32A number of related initiatives are also underway to bolsterthe company’s ability to effectively respond to communitygrievances, if and when they arise.“We now have a fully-revised and detailed CommunityGrievance Management and Resolution Procedure whichincorporates current best practices in resolution management,including issues related to human rights,” says Peter Sinclair,Barrick’s vice president of Corporate Social Responsibility. “Thecompany’s updated procedure has been informed by the UNSpecial Representative for Business and Human Rights, JohnRuggie’s ‘Protect, Respect and Remedy’ framework, which is thestandard guiding principle in this area.”These procedures also support Barrick’s commitment to theVoluntary Principles on Security and Human Rights, consideredto be the gold standard in security practices for extractivecompanies operating in developing countries. The revisedMarch 2011