Training Programme - Winterhalter

Programme for the mobile training centreWinterhalter Drives Ahead

Winterhalter's mobile training centreWinterhalter on tourWith the mobile training centre, Winterhalter offersyou a unique service, that allows you and youremployees to keep your knowledge of warewashingsolutions up-to-date, without going to too muchtrouble: Our training experts bring the Winterhalterwarewashing solutions to your doorstep. You andyour employees can benefit from this efficient andtime saving training truck; that is free-of-charge.How you can benefit from the mobile trainingcentre:- Cost and time savings because the training comesto your locality- Specific training modules for sales and service- Individual choice of training modules- Well-established learning programme- Practical training using real warewashing solutions- Small groups of learnersYou can benefit from a range of training programmes,which can be adapted to your very own requirements.Your contact person at Winterhalter is happy to provideadvice on organising your training and selectingthe right training module for you.3

ContentsWinterhalter's mobiletraining centre Page 3How you might shapeyour individual training day Page 5Combi-training Page 6for sales and service> Detergent and hygiene products> Water treatment> Glass washingSales training Page 9> UC Series> GS 500 Series> Energy Concept> Water treatmentService training Page 12> UC Series> WPS programme control> Water treatment> Dosing equipment4

How you might shape your individual training dayTraining for sales personneland service technicians TimeTraining day for salespersonnel TimeTraining day for servicetechnicians TimeGreeting and introduction (sales) 9:00 AMGreeting and introduction9:00 AMGreeting and introduction8:30 AMUC Series(product training for sales) + 15 min break9:20 AMEnergy concept(product training) + 15 min break9:20 AMUC Series(basic training)8:50 AMSalesConclusion and final thoughts(sales)12:40 PMRoMatik XS water treatment(product training)12:05 PMLunch break 13:00 PMLunch break 12:50 PMLunch break 12:50 PMGreeting and introduction(service)14:00 PMDetergent andhygiene products(Chemicals – Product training)13:30 PMWPS programme control(refresher training)14:00 PMServiceUC Series (refresher and update trainingfor service) + approx. 10 min breakWater treatment(basic training for service)14:20 PM16:00 PMGlass washing14:30 PM(topic training) + 15 min breakConclusion and final thoughts 16:15 PMCoffee break 15:30 PMGlass washing15:45 PM(topic training)Conclusion and final thoughts(service)17:30 PMConclusion and final thoughts 17:15 PMEnd 17:50 PMEnd 16:35 PMEnd 17:35 PMTotal duration for salesTotal duration for service4 h 00 min3 h 50 minTotal duration6 h 55 minTotal duration 7 h 40 minThe time details are guidelines and subject to change.5

Combi-training for sales and service6

K 01 Chemicals – Basic trainingHow detergents andrinse aids workK 02 Chemicals – Product trainingDetergent andhygiene productsCombi-trainingsIn this seminar, you will learn about the composition andfunctionality of detergents and rinse aids from the Winterhalterproduct range and their role in the Sinner circle.This training course gives you an overview of the detergent andhygiene products from the Winterhalter product range and oftheir properties.Contents• Types of dirt (e.g. protein, starch, etc.)• Purpose of detergents and rinse aids• Ingredients as solutionsTraining goal• Basic understanding of the way that detergents and rinseaids work• Awareness of the links between ingredients and cleaning results• Increase solution expertise to deal with washing problemsParticipantsSales personnel and service techniciansPrevious knowledge requiredNoneDuration90 minContents• Detergents• Rinse Aid• Additional products• Kitchen hygiene• New product designs and namesTraining goal• Overview of the Winterhalter detergent and hygiene• Selection of suitable products according to customer requirementsParticipantsSales personnel and service techniciansPrevious knowledge requiredNoneDuration60 min7

K 03 Basic trainingWater treatment –Processes and selectionK 04 Topic trainingGlass washingCombi-trainingsIn this training course you will learn about the fundamentalsof water treatment and the processes involved as well as theirimplications for selecting the right water treatment unit.Contents• Benefits of water treatment• Determining water content and quality• Water treatment processes• Selecting the right water unitTraining goal• The benefits of a water treatment unit• Advising water treatment and unit selection• Interpreting water quality measurementsParticipantsSales personnel and service techniciansPrevious knowledge requiredNoneDuration120 minThis special training course focuses on correct glass washing.We deal with glass polishing, the service life of glasses and thebenefits of mechanical washing among other things.Contents• Why use a glasswasher?• Machine vs. hand washing• Hygiene and glass corrosion• Alternative glasswashing processes: Cool, ReTempTraining goal• Comprehensive technical knowledge of professional glasswashing• Proper handling and storage of glasses• Argumentation skills for customer/sales discussionsParticipantsSales personnel and service techniciansPrevious knowledge requiredNoneDuration90 min8

Sales training9

V 01 Product trainingUC SeriesV 02 Refresher trainingGS 500 SeriesSales trainingIn this training module you will learn about the elementaryfunctions and properties of the UC Series – everything from thearea of application to the optional fittings.Contents• Model sizes and areas of application• Standard fittings and optional extras• Characteristics and customer benefits• Machine configuration based on a case study• Practical use of a UCTraining goal• Essential product knowledge• Argumentation skills for customer/sales discussions• Self-reliant configuration of a UCParticipantsSales personnelPrevious knowledge requiredGeneral knowledge of commercial washingDuration180 minThis training course covers the rack pass-through dishwashers ofthe GS 500 Series and the associated options. Extensive productinformation is provided.Contents• Fittings and general properties• Areas of application of the different models• GS 500 TwinSet Series• Characteristics and benefits of the energy modelTraining goal• Refresh knowledge about the GS 500 Series• Argumentation skills for customer/sales discussionsParticipantsSales personnelPrevious knowledge requiredBasic knowledge about the GS 500 SeriesDuration60 min10

V 03 Product trainingEnergy ConceptV 04 Product trainingWater treatment using reverseosmosis – RoMatik XSSales trainingIn this training course you will learn all about the patented conceptof energy recovery, which ensures resource-saving washingin almost all Winterhalter warewashers.Contents• Functional principle of energy recovery in the energy modelsof the UC Series, GS 500 Series and GS 600 Series• Advantages and customer benefits• Operating cost comparisonsTraining goal• Grasping and understanding the energy concept• Awareness of the potential savingsParticipantsSales personnelPrevious knowledge requiredGeneral knowledge of commercial washingDuration150 minIntroduction to the new RoMatik XS water treatment unit aspart of the reverse osmosis product range.Contents• Introduction to the reverse osmosis method• Presentation of the RoMatik XS with the aid of technicaldata• Presentation of the production process in the RoMatik XS• Definition and description of the area of application• Benefits of the RoMatik XS• Differentiation from the existing product range and thecompetitionTraining goal• Basic knowledge of the machine (without technical details)ParticipantsSales personnelPrevious knowledge requiredNoneDuration45 min11

Service training12

S 01 Basic trainingUC SeriesS 02 Refresher and update trainingUC SeriesService trainingThe object of this training course is to impart basic technicalknowledge about the UC Series – from the basic concept tocommissioning the machine.Contents• Background information on the concept of the UC Series• Functional description and practical commissioning• The touchscreen and its functionalityTraining goal• Basic technical knowledge about the UC Series• Confident handling of the control unit (parameter settings)ParticipantsService techniciansPrevious knowledge requiredElectrotechnical trainingDuration240 minThe main focus of this practical course is to discuss the individualcomponents and commissioning of the machine.Contents• System and functions of the machine• Carrying out a commissioningTraining goal• Consolidation of machine-specific knowledge• Confident commissioning of a UCParticipantsService techniciansPrevious knowledge requiredElectrotechnical training,basic training (service) for the UC SeriesDuration90 min13

S 03 Refresher trainingWPS programme controlS 04 Basic trainingWater treatmentService trainingThis training course deals with the Winterhalter programme control(WPS) from the machine series GS 200 – GS 600. The WPSwill be explained using the example of the GS 502 Energy + .Contents• Commissioning a warewasher with WPS• Handling/configuration of the WPS• Functional principal of the Energy option in the GS 500 andGS 600 SeriesTraining goal• Consolidation of knowledge about the WPS• Expansion of knowledge about the Energy models of theGS 500 and GS 600 SeriesParticipantsService techniciansPrevious knowledge requiredBasic knowledge about the WPS,electrotechnical trainingDuration90 minIn this training course you will acquire basic knowledge aboutthe topic of water treatment, although the specific focus is onthe functionality of the machines.Contents• Basics of water treatment(water quality and water composition)• Overview of water treatment methods and units• Functionality of the water treatment unitsTraining goal• Grounded knowledge of the functionality of water treatmentunits• Correct measurement of water quality• Selection of the right unit for the customerParticipantsService techniciansPrevious knowledge requiredNoneDuration90 min14

S 05 Basic trainingSoftenerS 06 Basic trainingOsmosis unitsService trainingYou will receive practical training on the functionality of the differentWinterhalter water treatment units for water softening.Contents• Explanation of the “water softening” process• Design and functionality of softeners• Commissioning and repairTraining goal• Confident handling of Winterhalter softeners• Qualification for commissioning and maintenance• Qualification for fault localization and repairsParticipantsService techniciansPrevious knowledge requiredRecommended: Basic training (service) for water treatmentDuration90 minIn this training course you will learn about the functionality ofthe Winterhalter osmosis units and the knowledge you acquirewill be embedded in practical applications.Contents• Explanation of the osmosis principle• Design and functionality of osmosis units• Commissioning and repairTraining goal• Confident handling of Winterhalter osmosis units• Qualification for commissioning and maintenance• Qualification for fault localization and repairsParticipantsService techniciansPrevious knowledge requiredRecommended: Basic training (service) for water treatmentDuration120 min15

S 07 Basic trainingDosing equipmentService trainingThis practical training module will introduce you to Winterhalter’srange of dosing devices.Contents• Introduction to Winterhalter dosing equipment• Setting the dosing devices• Using the Winterhalter dosing equipment with differenttypes of warewasherTraining goal• Confident and correct handling of the Winterhalter dosingequipmentParticipantsService techniciansPrevious knowledge requiredElectrotechnical trainingDuration60 min16

Winterhalter Gastronom GmbHCommercial Warewashing SystemsTettnanger Strasse 7288074 MeckenbeurenGermanyPhone +49 (0) 75 42/4 02-0Fax +49 (0) 75 42/4 02-187www.winterhalter.bizinfo@winterhalter.biz