important terms and conditions of debit card - Abhyudaya Co ...

IMPORTANT TERMS AND CONDITIONS OF DEBIT CARDTerms and conditions governing Abhyudaya Co-Op. Bank Ltd.International Debit CardImportant: By using the International Debit Card, you are unconditionally accepting the terms andconditions listed hereunder and will be bound by them and you accept the onus of ensuringcompliance with the relevant Reserve Bank of India (RBI) Regulations, Exchange ControlRegulation of the RBI, Foreign Exchange Management Act 1999 (The FEMA Act), all the rules andregulations framed under the Act and as amended/modified/applicable from time to time and anyother corresponding enactment in force from time to time. You will also continue to remain boundby the terms and conditions of operation of your Savings Bank Account/Current Account withAbhyudaya Co-Op. Bank Ltd.DEFINITIONS1. THE “Bank” means Abhyudaya Co-Op. bank Ltd. a body corporate registered under the Multi StateCo-op. Societies Act and having its Head Office at ‘K. K. Tower, Abhyudaya Bank Lane, Off. G. D.Ambekar, Parel Village, Mumbai – 400 012.2. “Card” or “Debit Card” refers to the Abhyudaya Co-Op. Bank Ltd. VISA International Debit Cardissued by Abhyudaya Bank to a Card Holder.3. “Cardholder” means the approved Customer who has requested for the Card upon his/herundertaking to abide by terms and conditions herein and who has been issued the Card and who isauthorized to hold and use the card. Cardholder is referred to as “You”, “Your”, “Him” or similarpronouns and all reference to the card holder in the masculine gender will also include the femininegender.4. “Account(s)” means the Cardholder’s Savings or Current Account that have been designated byBank to be eligible account(s) for valid operations of the Debit Card. The Cardholder should beeither the accountholder or sole signatory or authorized to act alone when there are more than oneaccount holders/signatories. A minor’s account or an account in which a minor is a joint accountholder, so also firms other than proprietory firms and Cash Credit account holders shall not beeligible for becoming the Cardholder of VISA International Debit Card.5. “Primary Account” shall mean in case of multiple accounts linked to the Card, the account that hasbeen designated as being the main/first account of operation i.e. the account from which purchasetransactions, cash withdrawals, charges and fees related to the card are debited.6. “Nominated Accounts” includes the Primary Account as described above, and it indicates the cardholder’s account(s) nominated in writing by him to be accessed by his Debit Card and PIN.7. “Linked Accounts” refers to the Cardholder’s Accounts other than the Primary Account that havebeen designated by Abhyudaya Bank to be eligible account(s) for the valid operation of the DebitCard. The Cardholder should be either the account holder or sole signatory or authorized to act alonewhen there is more than one account holder/signatory.8. “ATM” means any Automated Teller Machine whether in India or Overseas, whether of the Bank oran ATM under specified shared network at which amongst other things, the Cardholder can use hiscard to access his funds held in his account with the Bank.9. “Cash Dispenser” means an ATM with restricted functionality of dispensing Cash only.10. “PIN” means the Personal identification Number, required to access the Automated Teller Machine,allocated to the Cardholder by the Bank or chosen by him from time to time.11. “Shared Network” means network of ATMs other than Abhyudaya Co-Op. Bank Ltd. ATMs whereVISA Cards are accepted.12. “Transaction” means any instruction given by a Cardholder by using his Card directly or indirectly tothe Bank to effect action on the account.

13. “International Transaction” means the transactions performed by the Cardholder through hisinternationally valid Debit Card, outside India, Nepal & Bhutan. The Card is NOT VALID fortransactions in Nepal & Bhutan.14. “Account Statement” means a periodic statement of account sent by Bank to a cardholder or PassBook issued by the branch where the account is maintained setting out transactions carried out by thecardholder(s) during the given period and the balance on that date. It may also include any otherinformation that Bank may deem fit to include.15. “Merchant” or Merchant Establishment” shall mean establishments wherever located whichaccept/honor the card and shall include amongst others airline organizations, railways, petrol pumps,shops, stores, restaurants etc. (advertised by the Bank from time to time). Delete16. “Electronic Data Capture (EDC)” refers to electronic Point- of-Sale swipe terminals whether in Indiaor Overseas, whether of the Bank , VISA Card or any other Bank on the network, those permit thedebit of the account(s) for purchase transaction from the member establishments.17. “Valid Charges” means charges incurred by the Card Holder for purchase of goods or services on thecard or any other charge as may be included by the Bank from time to time for the purpose of thisproduct.18. “Force majeure event” means any event such as fire, earthquake, flood, epidemic strike, lockout,labour controversy, industrial dispute, riot, civil disturbance, war, civil commotion, natural disasters,acts of God, failure or delay of any transportation agency, or any other furnisher of essential suppliesor other facilities, omissions and acts of public authorities preventing or delaying performance ofobligation relating to acts of public authorities including changes in Law, or other regulatoryauthority, acts beyond the control of the Bank or for any other reasons which cannot reasonably beforecast or provided against and which cannot be predicted by person of ordinary prudence.19. “Law” includes all applicable statutes, enactments, acts or legislature or Parliament, ordinances,rules, bye-laws, regulations, judgments, notifications, guidelines, policies, directions, circulars,directives and orders of any Government, Statutory authority, Tribunal, Board, Court or RecognizedStock exchange, final and interim Decrees and Judgments.20. “Technical Problem” includes any problems and difficulties arising due to the power and electricityfailure, computer errors, programming errors, software or hardware errors, computer breakdown,non-availability of Internet connections, communication problems between the Bank’s server andATM network, shutting down of the Bank’s servers, non-availability of links, corruption of thecomputer software, problems in ATM or any other service providers infrastructure andtelecommunication network, problems in any other telecommunication network and any othertechnology related problems.21. “VISA” means a trademark owned by and normally associated with VISA International.22. “VISA ATM Network” means ATMs that honor the Debit Card and that display the VISA symbol.23. “NFS Network” means the network banks’ in National Financial Switch of National Paymentnetwork setup by NPCI.24. “Add-on Card” means a supplementary or additional card issued to the person specified by theAccount holder/s.Abhyudaya Co-Op. Bank Ltd. International Debit Card is issued on thefollowing terms and conditions1. ActivationThe card sent to you needs to be activated at Bank’s own ATM prior to its use at any other device.The Card can be activated through first utilization of the PIN for PIN change at any of the Bank’sATM.

2. Card Holder’s Obligationsi) The issue and use of the Card shall be subject to the rules and regulations in force from time to timeas issued by Abhyudaya Co-Op. Bank Ltd., Reserve Bank of India and under FEMA 1999.ii) The card shall be valid only for transaction options, as permitted by the Bank from time to time inIndia and abroad, ATMs of other banks, which are members of VISA network and Point-of Saleswipe terminals at Merchant Establishments.iii) The card is not transferable or assignable by the cardholder under any circumstances.iv) The card is and will be the property of Abhyudaya Co-Op. Bank Ltd. at all times and shall bereturned to the Bank immediately upon Bank’s written request unconditionally. The Cardholder isrequested to ensure that the identity of the Bank’s Officer is established before handingover/returning the card.v) The Cardholder is required to sign the card immediately upon receipt. The cardholder must notpermit any other person to use it and should safeguard the Card from misuse by retaining the Cardunder his personal control at all times.vi) The PIN issued to the Cardholder for use with the Card or any numbers chosen by the Cardholders asa PIN will be known only to the Cardholder and is for his personal use and is strictly confidential. Awritten record of the PIN should not be kept in any form, place or manner that may facilitate its useby a third party. The PIN should not be disclosed to any third party, either to staff of the Bank or tomerchant establishments, under any circumstances or by any means whether voluntarily orotherwise.vii) The Cardholder’s account will be debited immediately with the amount of any withdrawal, transfer,valid charges and other transactions effected by the use of Card. The cardholder will maintainsufficient funds in the account to meet any such transactions.viii) The Cardholder shall maintain, at all times, such minimum balance in his account as the Bank maydecide from time to time, and the Bank may at its discretion, levy such penal or service charges asper Bank’s rules from time to time and/or withdraw the Card Facility, if at any time the amount ofbalance falls short of the required minimum as aforesaid, without giving any further notice to theCardholder and/or without incurring any liability of responsibility whatsoever by reason of suchwithdrawal.ix)The Cardholder should not use or attempt to use the Card without sufficient funds in the cardaccount. In the event of payment/debit made in excess of the balance available in the Cardholder/scard account/s for any reason whatsoever, the Cardholder undertakes to repay such overdrawnamount together with interest @18% p.a. or as applicable from time to time and charges that may bedebited by the Bank within 3 days of such overdrawn amount.x) The Bank shall have the right of set off and lien irrespective of any other lien or charge, present aswell as future on the balances held in the Cardholder’s primary and/or secondary account/s or in anyother account whether in single name or joint names to the extent of all outstanding dues,whatsoever, arising as a result of services extended to and/or used by the Cardholder.xi)xii)The Cardholder will be responsible for transactions effected by the use of the card, whetherauthorized by the Cardholder or not, and shall indemnify the Bank against any loss or damage causedby an unauthorized use of the Card or related PIN including any penal action arising therefrom onaccount of any violation of RBI guidelines or rules framed under the FEMA 1999 (as amended) orany other law being in force in India and/or any other country/state continent/territory whereverlocated in the world at the time, notwithstanding the termination of this agreement.In case of joint account, where only one card is issued to a joint account holder, the other jointaccount holder/s shall expressly agree with and give consent on the application form for issue of thecard. If more than one person signs or agrees to be bound by these terms and conditions, theobligation of such persons hereunder will be joint and several and as the context may require. Anynotice to any such person will be deemed as an effective notification to all such persons:-a) In case of joint account, with operational instructions anyone/either or survivor, each of the jointaccount holders will be entitled to a card, if so requested by all the joint account holders.

) In case of any of the joint account holder/s gives “STOP OPERATION” instructions, no operationswill be allowed on such Card account/s through the use of the Card. Any one or more joint accountholders only in respect of such card accounts in which he/she is a joint account holder can give the“Stop Payment” instructions.c) All the joint account holders shall jointly instruct the Bank to revoke “Stop Payment Instructions”. Insuch event fresh consent/mandate for continuation of such card signed by all the joint accountholders would be necessary.xiii) The Cardholder is requested to note that the Card is valid upto the last day of the month/yearindicated on the Card. The renewed Card shall be sent by the Bank before the expiry of the Card atthe discretion of the Bank, upon evaluation of the conduct of the account. The Bank reserves the soleright of renewing your Card account on expiry. The Cardholder undertakes to destroy the expireddebit card by cutting it into several pieces through the magnetic strip.xiv) The Cardholder is required to get passbook /account statement of his Card Account updated from thebranch where he is maintaining his Card Account at least once in a month.xv) The Cardholder will inform Abhyudaya Bank in writing within 15 days from the statement date ofany irregularities or discrepancies that exist in the transaction details at an ATM/merchantestablishment on the statement of account provided by/available with the Abhyudaya Bank on thephysical location or on the website. Whenever and whereever practicable, the bank will attempt tosend details of the transaction through SMS to the cardholders registered mobile phone number. If nosuch notice is received during this time, Abhyudaya Bank will assume the correctness of both thetransaction and the statement of account.3) FEATURES OF THE INTERNATIONAL DEBIT CARDi) ATM Facilities: The following facilities are available with Abhyudaya Co-Op. Bank ATMspertaining to the Card Account which shall be offered at the sole discretion of the Bank in ATMssubject to change from time to time, without prior noticea) Withdrawal of cash by the Cardholder from his card account upto a stipulated number of occasionsand limit during the cycle of 24 hours, as may be prescribed by the Bank from time to time.b) Enquiry about the balances in the card accountsc) Printing of Mini Statement of Accountd) Change of PINi) At Abhyudaya Co-op. Bank Ltd. Cash Dispensers and ATMs of other banks which are member ofVISA/Plus network the following facilities shall be offered, which are subject to change from time totime without any prior notice:-a) Withdrawal of cash by the Cardholder from his card account upto a stipulated number of occasionsand limit during the cycle of 24 hours, as may be prescribed, by the Bank from time to time.b) Enquiry about the balances in the card accountsii) PIN is a secret four-digit code number referred to as ATM-PIN, which is assigned by the Bank to theCardholder. The Cardholder will be required to enter the PIN to avail ATM services using the card.Cardholder should ensure that the PIN mailed by the Bank is received in a sealed envelope withoutany tampering.iii) The Cardholder is advised to change the PIN immediately through the relevant menu option in BankATM and he is also advised to keep the PIN changing at frequent intervals. If the Cardholder forgetsthe PIN, he shall apply to the Bank for the re-generation of the PIN. The Bank shall send the newPIN directly to Cardholder’s registered address with the Bank. New PIN may be issued at the solediscretion of the Bank, upon request in writing and payment of the requisite fee.iv) The Bank may from time to time, at its discretion, tie up with various agencies to offer variousfeatures on Debit Cards. All these features would be on best efforts basis only. The Bank does notguarantee or warrant the efficacy, efficiency and usefulness of any of the products or services offeredby any service providers/merchants/outlets/agencies. Dispute, if any, would have to be taken up withthe merchant/agency, etc directly, without involving the Bank.

4) ATM USAGEi) The Card is accepted at Abhyudaya Co-Op. Bank Ltd. NFS ATM network (RuPay) and at VISAATMs worldwide.ii) Cash Withdrawals and balance enquiry performed by the Cardholder at VISA ATMs in India will besubject to a fee and will be debited to the account at the time of such withdrawal and/or balanceenquiry transactions. Similar transactions performed by the Cardholder at VISA ATMs in countriesother than India will also be subject to fee, as per prevailing tariff of Charges. All transactions at nonBank of Abhyudaya Bank ATMs whether executed or failed are subjected to the charges asdetermined by the Bank from time to time.iii) For all cash withdrawals, cheque/cash deposits (wherever provided) at Bank’s ATM, anystatements/receipts issued by the ATM at the time of deposit or withdrawal shall be deemedconclusive, unless verified and intimated otherwise by the Bank. Any such verification shall bedeemed conclusive and verified amount will be binding on the Cardholder.iv) The Bank will not be liable for any failure, due to technical problems or Force Majeure events, toprovide any service or to perform any obligation there under.v) Bank will not be liable for any consequential damage arising from or related to loss/use of the Cardand/or related PIN, howsoever caused.vi) The availability of ATM services in a country other than India is governed by the local regulations inforce in the said country. The Bank will not be liable if these services are withdrawn without noticethereof.5) MERCHANT ESTABLISHMENT USAGEi) The Card is accepted at all electronic Point-of-Sale terminals at merchant establishments in India andoverseas which display the VISA Electron logo.ii) The Card will be accepted only at Merchant Establishments that have EDC swipe terminals. Anyusage of the Card other than electronic use will be deemed un-authorized and the Cardholder will besolely responsible for such transactions. Please note that PIN is not required for use of the Card atEDC machines at Merchant Establishments.iii) The Cardholder is required to sign the sales slip and retain a copy of the same whenever the Card isused at merchant establishments. Bank will not furnish copies of the sales slip. Any sales slip notpersonally signed by the Cardholder but which can be proven, as being authorized by him, will bedeemed to be his liability.iv) The Card is accepted at any of VISA Electron Card merchant outlets worldwide. Bank will notaccept any responsibility for any dealings the merchant may have with the Cardholder, including butnot limited to the supply of goods and services so availed or offered. If the Cardholder has anycomplaint relating to any VISA Electron merchant establishment, he should resolve the matter withthe merchant establishment and failure to do so will not relieve him from any obligation to the Bank.v) Bank accepts no responsibility for any charges over and above the value/cost of transactions leviedby any merchant establishment and debited to Cardholder account alongwith the transaction amount.vi) A purchase and a subsequent credit for cancellation of goods/services are two separate transactions.The refund will only be credited into Cardholders Account (less cancellation charges) as and when itis received from the merchant. Unlike debit transactions, credit transactions are not given effectonline, hence if the credit is not posted in card account within 30- days from the day of refund, theCardholder will notify the Bank, alongwith a copy of the credit note from the merchant.vii) In case of card linked to multiple accounts, transaction at merchant establishments will be effectedonly on the primary account. In case there are insufficient funds in the said account, the Bank willnot honor the transactions even if the necessary funds are available cumulatively or severally in theother accounts linked to the Card.viii) The Card is not to be used at Hotels during check-in for “blocking the amount” as done for creditcards and also at other merchant establishments where advance payment is required even beforecompletion of the purchase transactions or services.

ix) The Card should not be used for any Mail order/Phone purchases and any such usages will beconsidered unauthorized and the Cardholder shall be solely responsible.x) The Card should not be utilized for payment of subscription to foreign magazines/periodicals andany such usage will also be considered as unauthorized.xi) The Cardholder agrees to use the Card upto an amount limited for a cycle of 24 hours, as may beprescribed by the Bank from time to time.6) INTERNATIONAL USAGEi) The Card is NOT VALID for transactions in Nepal & Bhutan.ii) The Cardholder is required to use the Card strictly in accordance with the Exchange ControlRegulations of Reserve Bank of India. In the event of failure to comply with the same, theCardholder will be liable for action under Foreign Exchange Management Act 1999 (as amended)and may be debarred from holding the Card from the Bank either at the instance of the Bank or RBI.The Cardholder shall indemnify and hold Bank harmless from and/or against any/all consequencesarising from his not complying with Exchange Control Regulations of RBI.iii) The Bank shall be under no liability whatsoever and shall be deemed to be indemnified in respect ofa loss or damage arising directly or indirectly out of the decline of a charge caused by the Cardholderhaving exceeded the foreign exchange entitlements as prescribed by RBI as issued from time to time.iv) The Card may be used, within the foreign exchange entitlements, as stipulated by RBI from time totime, by Cardholders going abroad for bonafide personal expenses, provided the total exchangedrawn during the trip abroad does not exceed the entitlement import of goods, so purchased abroad,into India would be governed by the baggage rules/EXIM policy or any other rules in force. Theentitlement of exchange should be ascertained by the Cardholder prior to the trip from the authorizeddealer branches of the Bank. The card cannot be used for effecting remittances for which the releaseof exchange is not permissible under the extant rules.v) Non-resident Indians can hold the internationally valid debit card, provided all dues arising out of itsuse in India/abroad are met out of a NRE account held with the Bank.vi) The Cardholder agrees that every transaction for withdrawal of foreign currency will attract a servicefee stipulated by the Bank. The service fee is liable to change without notice.vii) The exchange rate used for all foreign currency transactions will be decided by the Bank/VISA andwill be binding on the Cardholder.7) FEESi) Bank’s Debit Card is currently offered free of charge initially upto 31 st March, 2013 and will bereviewed subsequently to primary account holder and to ONE joint account holder. However, Bankreserves the right to levy actual fees at a later date without prior notice. Such fees if and when leviedwill be debited to Cardholder’s primary account on the Cardholder’s approval/renewal at Bank’sdiscretion. These fees are not refundable. Charges for other services will be debited at prevailingrates.ii) Transaction fees for cash withdrawals/balance enquiry wherever applicable, will be debited to theaccount at the time of posting the Cash withdrawal/balance enquiry.iii) All charges in foreign currency will be debited in the account in India Rupees.The charges for usage of the Debit Card may be revised/changed by the Bank from time to timewithout prior intimation to the individual Cardholder.8) LOST OR STOLEN CARDi. If the Card is lost or stolen, the Cardholder must report the loss to the Bank immediately for hotlisting the Card. Card holder can hotlist the card by sending SMS “HOTC” from his registeredmobile with the Bank to “5667717”. Card holder transacting internationally can avail this facilityonly if the registered mobile is equipped with International roaming facility. Though the loss or theftmay be reported by means of the 24 hours Customer Service, at his own expenses, the Cardholder

must confirm the same in writing to the Bank as soon as possible. A copy of the acknowledgedpolice complaint must accompany the said written confirmation.ii. If the Cardholder loses his card overseas, he may either follow the above procedure or may reportthe loss through the VISA Global Emergency Assistance (VGEA) help line. In case the Cardholderuses the VGEA services, then the charges for the usage of such services shall be borne by theCardholder.iii. After the loss/theft is reported to the Bank followed by written confirmation, the Cardholder isprotected from any financial liability arising from any purchase transaction done on his card from thetime card holder reports the loss to the Bank. It may please be noted that during the process ofblocking the card NO SUCH COVERAGE will be available on the CASH withdrawals done throughATMs as such transactions are governed by PIN, which is confidential to Cardholder only.iv. The Cardholder agrees to indemnify the Bank fully against any liability (civil or criminal), loss,cost, expenses or damages that may arise due to loss or misuse of the Card in the event that it is lostand not reported to the Bank or lost and misused before it is reported to the Bank.v. The replacement card may be issued at the sole discretion of the Bank after receipt of written requestand upon payment of requisite fees, provided the Cardholder has complied with the terms andconditions in all respects.vi. If the lost/stolen card is subsequently recovered, the Cardholder shall not use the same and destroythe Card by cutting it into several pieces through the magnetic strip.9) DISCLOSURE OF INFORMATIONi. THE Cardholder shall provide any information, records or certificates relating to any matters that theBank deems necessary, as and when requested by Bank. The Cardholder will also authorize the Bankto verify the veracity of the information furnished by whatever means or from whichever sourcedeemed necessary. If the Cardholder declines to provide the information or provides incorrectinformation, the Bank at its sole discretion may refuse renewal of the card or cancel the cardforthwith.ii. The Bank reserves the right to disclose, in strict confidence, to other institutes, such informationconcerning the Cardholder’s account as may be necessary or appropriate in connection to itsparticipation in any Electronic Fund Transfer Network.iii. The Bank also reserves the right to disclose customer information to any court of competentjurisdiction, quasi-judicial authorities, law enforcement agencies and any other wing of Central orState Government or as provided under law.iv. The Bank reserves the right to report to the RBI, expenditure undertaken by its Cardholders, inforeign currencies to ensure that the Basic Travel Quota/other permissible entitlements are notexceeded by the Cardholder(s) and that FEMA 1999 is not contravened.10) INSURANCEi) Insurance benefit is not provided on the card by the Bank. If however the cardholder desires to haveInsurance benefit then the Bank would make available the Insurance at the cost to be borne solely bythe Cardholder.ii) Where Insurance is taken by the Cardholder, the Bank does not hold any warranty and/or makerepresentation about quality, delivery of the cover, claim processing and settlement of the claim bythe Insurance Company, in any manner whatsoever.iii) The Insurance Company may ask the Cardholder to submit additional documents and/or information,as per the requirement of the claim.iv) The Bank shall not be liable for any delayed settlement of the claim or for non sanction or lessersanction of Insurance claim. The Bank holds no responsibility whatsoever regarding Insurance on thecard.

11) STATEMENT AND RECORDSi. The records of Card Transactions will be available on the account statement issued by the Bankand/or account passbook which is to be got updated by the customer. It will be obligatory on the partof the customer to get his passbook updated from the branch where he is maintaining Card account atleast once in a month. Any discrepancy in the statement or transactions must be reported by theCardholder to the Bank within 15 days from the statement date.ii. The Bank’s record of transactions processed by the use of the Card shall be conclusive and bindingfor all purposes.12) DISPUTESi. In case of purchase transactions, a sales slip with the signature of the Cardholder together with thecard number noted thereon shall be conclusive evidence between the Bank and the Cardholder as tothe extent of the liability incurred by the Cardholder. The Bank shall not be required to ensure thatthe Cardholder has received the goods purchased/availed of the services to his satisfaction.ii. The Bank shall make bonafide and reasonable efforts to resolve an aggrieved Cardholder’sdisagreement with an applicable charge indicated in the account statement/passbook or as otherwisedetermined by the customer within 45 days of the receipt of notice of disagreement. If after sucheffort Bank determines that the charge is correct then it shall communicate the same to theCardholder.iii. The Bank accepts no responsibility for the refusal by any establishment to honor the Card whetherdue to technical reason or otherwise.iv. This agreement will be construed in accordance with and governed by the laws of India. All disputesare subject to the exclusive jurisdiction of the Courts of Mumbai, India, irrespective of whether theapplication for issuance of card was submitted to any branch of the Bank, in India or even where anyother Court may have concurrent jurisdiction in the matter.v. The Cardholder shall be liable for all the costs associated with the collection of dues and legalexpenses.13) General1. You will promptly notify Abhyudaya Bank in writing of any change in your employment and/oroffice and/or residential address and telephone number.2. Abhyudaya Bank reserves the right to add, delete or modify any of the terms and conditions,policies, features and benefits which would be made available on the website of the Bankwww.abhyudayabank.co.in. Use of the card after update on the website constitutes your acceptanceto the revised terms.3. If a cardholder, by using the card, draws an amount in excess of the card balance available oroverdraft limit permitted by Abhyudaya Bank, the cardholder will pay Abhyudaya Bankunconditionally the entire amount overdrawn with interest and penalties, if any, at a rate of 18% p.aor such rate as the Bank may decide. However this should not be construed as an agreement, eitherexpressed or implied that Abhyudaya Bank is bound to grant any overdraft facility whatsoever.4. Abhyudaya Bank makes no representations about the quality of the goods and services offered bythird parties providing benefits such as discounts to Cardholders. Abhyudaya Bank will not beresponsible if the service is in any way deficient or otherwise unsatisfactory.14) LIMITATION OF BANK’S LIABILITYi. The Bank shall not be liable to the Customer or to any third party, for any loss or damage suffereddue to the following reasons:-

a) Any action carried on by the Bank, based upon the instructions of the Customer by exercising duediligence and reasonable care.b) Any action carried on by the Bank in good faith based upon the instructions of the customer.c) Any unauthorized and illegal transactions occurring through the use of Bank Account(s), which canbe attributed to the fraudulent or negligent conduct of the customer.d) Intrusion or hacking into the computer system/network or communication network of the Bank.e) Failure to carry out any instructions of the Customer due to insufficiency of balance in theCustomer’s bank account(s).f) Failure of the customer to access the Bank account due to any Force Majeure Event or any TechnicalProblems or any other reason beyond the control of the Bank.g) Failure of the customer to inform the Bank when the Customer’s Bank account is being illegally usedby third parties for carrying out unauthorized and illegal transactions.h) Failure of the Customer to keep confidential and secure, PIN or any passwords, keywords or otheridentification marks given to the Customer for operating of the Bank account and/or card.i) Failure of the Customer to inform the Bank regarding any changes in the Customer’s Personalinformation or Account information or other material information.j) Violation of any foreign Lawk) Breach of any of the other terms and conditions stated herein by the customer. Under nocircumstances shall the Bank be liable for any damages, whatsoever whether such damages aredirect, indirect, incidental, consequential and irrespective of whether any claim is based on loss ofrevenue, investment, production, goodwill, profit, interruption of business or any other loss of anycharacter of whatsoever nature and whether sustained by the Customer or any other third party.15) Termination1. Abhyudaya Bank reserves the rights to cancel/withdraw the debit Card or any of the other servicesoffered at any time without prior notice and without assigning any reason.2. In the event that the cardholder decides to terminate the use of the VISA Card, the Cardholder shallgive Abhyudaya Bank not less than 7 days prior notice in writing and forthwith return the Card andany additional cardholder Cards (if not required) cut into several pieces through the magnetic strip, toAbhyudaya Bank. The Cardholder will be responsible for all the card facilities and related chargesincurred on the VISA Card after the Cardholder claims to have destroyed the Card, not withstandingthe termination of the applicability of these terms and conditions. The Cardholder will be responsiblefor all the charges incurred on the VISA Card whether or not the same are a result ofmisuse/fraudulent use and whether or not the Bank has been intimated of the destruction of the Card.3. The VISA Card issued by the Bank is the property of Abhyudaya Bank and must be returned to anOfficer of Abhyudaya Bank immediately and unconditionally upon request. Please ensure that theidentity of the Bank Officer is established by you before handing over your card.4. Abhyudaya Bank shall be entitled to terminate the VISA Card facility with immediate effect bysending written notice to the Cardholder and the Card shall be returned to the Bank upon theoccurrence of any of the following events:i) Failure to comply with the terms and conditions herein set forth.ii) An event of default under an agreement or commitment (contingent or otherwise) entered into withAbhyudaya Bank.iii) The Cardholder becoming the subject of any bankruptcy, insolvency proceedings or proceedings of asimilar nature.iv) Demise of the Cardholder.5. If there is any change in the features of the Card and it is deemed necessary by the Bank to withdrawsuch cards then also the VISA Card should be returned to Abhyudaya Bank prior to the date uponwhich any changes are to take effect. In case of the Cardholder’s rejection of any of the proposedchanges to the features, charge or terms and conditions applicable to the Card, even then the VISAcard should be returned to Abhyudaya Bank.

For Internet Merchant Transactions/Payment/Ticketing, the Bank has dual factorauthentication from Verified by VISA.Terms and Conditions For Verified By Visa® SecureCode “Provided By Abhyudaya Bank.Welcome to the Abhyudaya Bank Verified by VISA SecureCode authentication service (“3DS”).Please read this Terms of Service Agreement carefully before using Verified by VISA SecureCode.In this Agreement, “Issuer” refers to the financial institution that issued your Credit/Debit/TravelCurrency Card; “we”, “us”, and “our” refer to Issuer and its suppliers of card processing and webhostingservices; and “you”, “your”, or “yours” refers to the VISA cardholder using Verified byVISA SecureCode.This Terms of Service Agreement supplements and is incorporated in Issuer’s cardholderagreement(s) with you (“Cardholder Agreement”).In addition to this Terms of Service Agreement, Verified by VISA SecureCode also is subject to theCardholder Agreement governing the card transactions for which Verified by VISA SecureCode isused.16. ACCEPTANCE OF TERMSa) Verified by VISA SecureCode provides its service to you, subject to the following Terms ofService (“TOS”) and the Cardholder Agreement governing the card transactions for whichVerified by VISA SecureCode is used. The TOS may be updated by us from time to timewithout notice to you. Use of the service constitutes your acceptance of the terms. In addition,when using Verified by VISA SecureCode, you shall be subject to any guidelines or rulesapplicable to Verified by VISA SecureCode that may be posted from time to time at the samewebsite.b) You agree that creation of a Verified by VISA SecureCode account password, and/or use ofVerified by VISA SecureCode, will represent your acceptance of this TOS, and thatcontinued use of Verified by VISA SecureCode after revisions to this TOS shall constituteyour agreement to such revised terms and any applicable posted guidelines or rules.c) Unless explicitly stated otherwise, any new features that augment, enhance or otherwisechange Verified by VISA SecureCode shall be subject to this TOS.d) The Issuer reserves the right at any time and from time to time to modify or discontinue,temporarily or permanently, Verified by VISA SecureCode (or any part thereof) with orwithout notice.17. DESCRIPTION OF Verified by VISA SecureCodeVerified by VISA SecureCode provides you with a way of increasing security in online andother transactions for which Verified by VISA SecureCode is used, by reducing the chancesof fraud for those transactions. Registering for Verified by VISA SecureCode involvesproviding personal information to us, which is then used to confirm your identity inconnection with future online transactions or other transactions for which Verified by VISASecureCode is used, as discussed in more detail in Section 20 below. Verified by VISASecureCode also may be used for record keeping and reporting purposes, as well as to helpresolve any transaction disputes. Your Registration Data, as defined in Section 18 (ii), andother personal information is not shared with the merchant, as discussed in more detail inSection 21 below.18. YOUR REGISTRATION OBLIGATIONSYou agree to (i) provide true, accurate, current and complete information about yourself asprompted by Verified by VISA SecureCode’s registration form (“Registration Data”) and (ii)maintain and promptly update the Registration Data to keep it true, accurate, current and

complete. If you provide any Registration Data that is untrue, inaccurate, not current orincomplete, or if we have reasonable grounds to suspect that your Registration Data is untrue,inaccurate, not current or incomplete, we have the right to suspend, terminate, or refuse yourcurrent or future use of Verified by VISA SecureCode or your card account.19. REGISTRATIONa) In order to use Verified by VISA SecureCode, you must provide certain information to usthat allows us to validate your identity and verify that you are the owner of or an authorizeduser of the specified Credit/Debit/Travel Currency Card(s). The information that you providemay be validated against information we already have on file that is associated with you, yourCredit/Debit/Travel Currency Card(s).b) If you are unable to provide adequate information for us to validate your identity, we have theright to not allow you to register for Verified by VISA SecureCode. You warrant that theRegistration Data is correct and that you have the legal right to use all of theCredit/Debit/Travel Currency Cards that you register for Verified by VISA SecureCode.c) If you do not successfully register for Verified by VISA SecureCode, the merchant may notaccept your VISA Credit/Debit/Travel Currency Card (s) in payment for an e-commerce orother transaction subject to verified by VISA SecureCode.d) In order to use Verified by VISA SecureCode, you must have the ability to access the WorldWide Web and must pay any service fees associated with such access. In addition, you musthave the equipment necessary to make such a connection to the World Wide Web, includinga computer and modem or other access device.e) In the event you have a question regarding the Verified by VISA SecureCode registrationprocess or a transaction using Verified by VISA SecureCode, you should direct that questionto Issuer’s customer service department.20. AUTHENTICATIONa) During registration in Verified by VISA SecureCode, you may be asked to select or may beprovided a password and hint-and-response question and answer. When engaging in an onlinetransaction or other transaction for which Verified by VISA SecureCode is used, you may beasked for your Verified by VISA SecureCode password or hint response before the merchantaccepts your VISA Card in payment for the transaction. If you are unable to provide yourVerified by VISA SecureCode password or hint response, or if the authentication throughVerified by VISA SecureCode otherwise fails, the merchant may not accept your VISACredit/Debit/Travel Currency Card in payment for that transaction.b) By registering in Verified by VISA SecureCode, you assent to the use of Verified by VISASecureCode to evidence your identity, including the authorization of transactions authorizedin advance to recur at substantially regular intervals.21. CARDHOLDER PASSWORD AND SECURITYYou are solely responsible for maintaining the confidentiality of your password, RegistrationData and other verification information established by you with Verified by VISASecureCode, and all activities that occur using your password, Registration Data or otherverification information supplied to or established by you with Verified by VISASecureCode. You agree not to transfer or sell your use of, or access to, Verified by VISASecureCode to any third party. You agree to immediately notify us of any unauthorized use ofyour password or other verification information, or any other breach of security. Youacknowledge and agree that, except as otherwise provided by Applicable Law or in theCardholder Agreement, we shall not be liable for any loss or damage arising from yourfailure to comply with this TOS. It is our policy not to seek/send information such asinformation on user id and password of your internet banking facility through email. In caseyou receive any email from an address appearing to be sent by us, advising you of any

changes made in your personal information, account details or information on youruser id and password of your internet-banking facility, PLEASE DO NOT RESPOND.22. PRIVACY OF REGISTRATION DATAa) Verified by VISA SecureCode stores your Registration Data. Your Registration Data will notbe shared with online retail merchants or merchants in other transactions for which Verifiedby VISA SecureCode is used.b) You acknowledge and agree that Verified by VISA SecureCode may keep your Registrationdata and also may disclose your Registration Data if required to do so by Applicable Law inthe good faith belief that such preservation or disclosure is permitted by Applicable Law, oras reasonably necessary to (i) comply with legal process or (ii) enforce this TOS.23. YOUR CONDUCTYou agree not to:a) Impersonate any person or entity using Verified by VISA SecureCode;b) Upload, post, email or otherwise transmit any material that contains software viruses or anyother computer code, files or programs designed to interrupt, destroy or limit the functionalityof any computer software or hardware or telecommunications equipment used by Verifed byVISA SecureCode;c) Spam or flood the Verified by VISA SecureCode Website or service;d) Modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble anyportion of the Verified by VISA SecureCode Website or service of the software used inconnection with verified by VISA SecureCode;e) Remove any copyright, trademark, or other proprietary rights notices contained in Verified byVISA SecureCode;f) “Frame” or “Mirror” any part of the Verified by VISA SecureCode Website or servicewithout VISA’s prior written authorization;g) Use any robot, spider, site search/retrieval application, or other manual or automatic device orprocess to retrieve, index “data mine”, or in any way reproduce or circumvent thenavigational structure or presentation of the Verified by VISA SecureCode Website orservice or its contents;h) Otherwise interfere with, or disrupt, Verified by VISA SecureCode or servers or networksconnected to Verified by VISA SecureCode, or violate this TOS or any requirements,procedures, policies or regulations of Verified by VISA SecureCode or of any networksconnected to Verified by VISA SecureCode; ori) Intentionally or unintentionally violate any applicable local, state, national or internationalstatute, regulation, regulatory guideline or judicial or administrative interpretation, or any ruleor requirement established by VISA (all of which shall constitute “Applicable Law”) inconnection with your use of Verified by VISA SecureCode.24. LIABILITYa) Under no circumstances will we be liable for consequential, incidental, special or indirectlosses or other damages, such as any damage to your computer or telephone service resultingfrom your use of Verified by VISA SecureCode.b) We assume no responsibility for and will not be liable for, any damages to, or any viruseswhich may affect, your computer equipment or other property on account of your access to,use of, or downloading from this web site.25. TERMINATIONa) If you want to end your ability to use Verified by VISA SecureCode, you must call Issuer’scustomer service department so that your password and Registration Data with Verified byVISA SecureCode can be deactivated. Any purchases you made using Verified by VISASecureCode prior to deactivation will not be affected.

) We may temporarily or permanently deactivate your ability to use verified by VISASecureCode and terminate your relationship with us at any time, with or without fault on yourpart. For your protection, we may automatically deactivate your ability to use Verified byVISA SecureCode if it is not used at least one time during any six (6) month period. IF wedeactivate your ability to use Verified by VISA Secureode, we may without being bound todo so give you notice at the most on current e-mail address you have provided to us asreflected in our records.26. DEALINGS WITH MERCHANTSYour correspondence or business dealings with, or participation in promotions of, onlineretail or other merchants on or through Verified by VISA SecureCode, including paymentand delivery of related goods or services, and any other terms, conditions, warranties orrepresentations associated with such dealings, are solely between you and such merchant.You agree that, except as otherwise provided by Applicable Law or in our CardmemberAgreement with you, we will not be responsible or liable for any loss or damage of any sortincurred as the result of any such dealings. You understand that use of Verified by VISASecureCode does not, in any way, indicate that we recommend or endorse any merchant,regardless of whether the merchant participates in verified by VISA SecureCode. It is madeclear that Verified by VISA SecureCode does not verify the identity of the merchant or thequality of the merchant’s goods or services.27. DISCLAIMER OF WARRANTIESa) You expressly understand and agree that any software obtained through the use of Verifiedby VISA SecureCode is downloaded and used at your own discretion and risk and that exceptas otherwise provided in this TOS Agreement, you will be solely responsible for any damageto your computer system or loss of data that results from the download or use of any suchsoftware or other materials through Verified by VISA SecureCode.b) Except As Otherwise Required By Any Applicable State Law, We Make No RepresentationsOr Warranties About Verified By VISA SecureCode Of Any Kind, Express Or Implied,Including Any Warranties As To Merchantability OR Fitness For A Particular Purpose.28. NOTICENotices to you regarding the Verified by VISA SecureCode Terms of Service may be madeeither via email or regular mail to the address that you have provided to us in connection withany of your accounts with us, or your Credit/Debit/Travel Currency cards issued or otherwiseprovided by us.29. AGE AND RESPONSIBILITYYou represent that you are of sufficient legal age to use Verified by VISA SecureCode and tocreate binding legal obligations for any liability you may incur as a result of the use ofVerified by VISA SecureCode. Except as otherwise provided by Applicable Law or in ourCardmember Agreement with you, you understand that you are financially responsible for alluses of Verified by VISA SecureCode by you and those authorized by you to use yourRegistration Data, your password or other verification information.