North Merchiston Brochure - Four Seasons Health Care

HOW TO FIND USFrom the A720Take the exit towards the A703. At theroundabout, take the 2nd exit onto theA702 Biggar Road. Turn left at MerchistonPlace and turn right at Merchiston Ave.Then turn right at Yeaman Place and leftinto Watson Crescent and the homeis on the right. The care home is easilyaccessible by bus. The 34, 35 stops areon Angle Park Road and the 10, 27 stopsare on Polwarth Gardens. All are just afew minutes walk from the home.Four Seasons Health Care is one of the largest groupsin the UK predominantly devoted to the care of olderpeople. Several specialised centres, including somecatering for learning and physical disabilities, also formpart of the group.The Manager and staff in the individual homes havethe support, advice and guidance from the experiencedFour Seasons team to help them to run their homeefficiently and effectively.The benefit to a resident and their family is knowingthat the home and the staff are able to offer consistentlyhigh standards, are well trained and have the supportand resources of a large company behind them.If you have a complaint you can contact Four SeasonsHealthcare, City of Edinburgh Council or theCare Commission:NORTH MERCHISTON CARE HOME34 Watson CrescentEdinburghEH11 1HFTelephone 0131 347 9100Fax 0131 337 6118E-mail north.merchiston@fshc.co.ukWebsite www.fshc.co.ukThis Care Home is registered and regulated by theCare CommissionFour Seasons Health Care LimitedEmerson Court, Alderley Road,Wilmslow, Cheshire SK9 1NXTel: 01625 417800Fax: 01625 417827E-mail: fourseasons@fshc.co.ukWebsite: www.fshc.co.ukRegistered Company No. 05165301The City of Edinburgh CouncilAdvice and ComplaintsWaverley Court, 4 East Market StreetEdinburgh EH8 8BGTelephone: 0131 553 8395The Care CommissionSouth East of Scotland OfficeStuart House, EskmillMusselburgh EH21 7PBTelephone: 0131 653 4100North MerchistonCare HomeMer 16408 11/10

Welcometo North Merchiston Care HomeNorth Merchiston is a new purpose built care home providing a highstandard of nursing and social care within a small homely unit.The home has six units: two residential care units, two general nursingunits and two specialist support units enabling the delivery of flexiblecare to residents with a wide range of needs. Residents are admittedto North Merchiston care home. The unit they are placed in may changeover time as their needs change e.g. at different stages of dementia.All placements are arranged through the City of Edinburgh Council.The home is located within the heart of the community, a short distancefrom Edinburgh city centre close to local shops and other amenitiesincluding Harrison Park.Four Seasons Health Care, the City of Edinburgh Council and NHS Lothianare working in partnership to provide high quality care in an environmentspecially designed to provide small group living and personal space.The design and layout of the home maximises resident independenceand the choices they can make. We have a user friendly gardenaccessible to residents and their families. The Home even has a greenfootplate, recycling the rainwater and solar panels within the roof.“We are committed to the delivery of high quality services forall residents within our care”.Jenny Brown North Merchiston Care Home Manager

First Class CareOur person centred approach meansthat each resident is an individual treatedwith respect and dignity. Each residenthas a named key worker and anindividual care plan. This will cover theirpersonal and medical history, as wellas a record of particular activities theyenjoy and any cultural or religiousaspects of their care.Residents, and where appropriate theirfamilies, are involved as far as practicalin the decisions regarding their care.Emphasis on all aspects of care is theManager’s primary concern and, togetherwith the experienced team of qualifiedstaff, all adhere to rigorous standardswith internal audits and checks.At North Merchiston, we have anexcellent working relationship withthe partners from the local GP practice.We very much recognise theimportance of personal, individualand resident focused care. To achievethis, good communication betweenall members of the care team, bethey nurses, carers, relatives ordoctors, is essential.

FacilitiesNorth Merchiston is set in pleasantlandscaped gardens with a furnishedpatio for residents and visitors to enjoy.We also have a sensory garden whichhas proven to be beneficial toresidents’ health.The home is tastefully decorated andeach unit benefits from a bright spaciouslounge with flat screen television anda quiet lounge to relax in. The homehas large bedrooms, all with en suitefacilities. As the home is set over threestoreys, there are lifts and passengerstairways to access the different floors.At North Merchiston we have severalinviting dining rooms where our Chefprovides nutritionally balanced menus thatare carefully prepared to ensurethe best combination of nutritionand flavour for our residents.At North Merchiston Care Home thereis a hair dressing salon which is visitedregularly by an experienced stylist.Other complementary therapiescan be tailored to individual needsand the home is attended frequentlyby a qualified chiropodist.Our Care Home has a large activitiesroom and we offer a full activitiesprogramme. All activities are basedon meaningful activities taking intoaccount every individual’s interests andhobbies. We have dedicated PersonalActivities Leaders who ensure ourresidents can enjoy an active social lifeif they wish, and residents can get involvedin hobbies of their choice and take part inactivities that interest them. The variedand interesting programme includeshandicrafts, quizzes and gardening, to tripsout to local places of interest.

Types of StayWe have six 10 bedded units:Caledonian and Lorimer cater forpeople who need less intensive support,Younger and Abbey provide care forpeople with nursing care needs andMcEwan and Fountain provide care forpeople who require specialist supportdue to behavioural issues.We are committed to meeting theparticular needs of all our residentswith flexibility and care. As our residents’needs may change over time, therewill be opportunities to transfer to theunit which can best meet these needswithin the context of familiar staffand surroundings.TestimoniesResidents“A nice place to live with the staffwho are always kind and friendly”.John

Philosophy of CareWe are committed to providing the highest possible standards of care.Residents will be treated as individuals and cared for with respectand dignity within a safe, comfortable and homely environment whichprovides stimulation and encourages independence where appropriate.For further information about seeking a place in a care homephone the Council’s Social Care Direct on 0131 200 2324 orvisit the Council website:www.edinburgh.gov.uk/info/1019/care_homes/772/care_homes_in_edinburghFor further information about North Merchiston and to arrange a visitplease contact Jenny Brown, Home Manager on 0131 347 9100.Caring for you...personally, practically and professionally