Case study the next generation Oyster Card - Peter Lewis 905kb

TfL’s Future Ticketing Vision• Maximise revenue net of cost of sale• Increase customer self-service– Reduce queues for tickets– Reduce ticket selling costs– Take of advantage of internet technology– Improve customer journey experiences– Eliminate the need to top up or purchase a ticket and then travel• Centralise fare calculation system– Reduce dependency on read/write cycle & complex calculationsat 25,000+ card readers– Easier implementation of fare and product changes12