Case study the next generation Oyster Card - Peter Lewis 905kb
Case study the next generation Oyster Card - Peter Lewis 905kb
Case study the next generation Oyster Card - Peter Lewis 905kb
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<strong>Oyster</strong>: Current State• TfL very happy with what it has achieved with<strong>Oyster</strong>– Customer satisfaction is very high– Business objectives achieved– Faults/deficiencies are small and manageable• No desire to give up <strong>Oyster</strong> without improving onkey deliverables• Biggest concern going forward is cost of revenuecollection6
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