Construyendo N 46 English - Skanska

And, what do we talk aboutwhen we talk of... “Focussedon our people”?It is very normal for com p a n i e s torel a te work team managem en twith the Human Resources area. Event h o u gh this is not an error, it is incom p l ete .Wh en we talk of “peop l e”, we are spec i f i c a llyincluding all the respective working areas,and very especially all working members.And, it is at this specific point where weonce again refer to Skanska OutstandingLeaders and the “Great Boss”.As regards our Company, a Great Boss is apers on wh o, a m on gst other ch a ll en ge s , mu s tcommit to the development and h o l d i n gb ack of its outstanding co - opera tors , a sl i kewise attract new Com p a ny integra n t s . Het h erefore accounts for different managem en ttools, both formal, as for example alldevelopment activities and career projects,and informal, those wh i ch are rel a ted tod a i ly work managem en t . One of these iswhat con cerns interpers onal com mu n i c a ti on .Good communication between a GreatBoss and his co-operators contributestowards an enhanced knowing of the teammembers both at professional andpersonal level, and as from this point, bein a position to draw nearer to theirwishes, expectations, convictions andp l a n s , and con s equ en t ly be able to motiva tethem in their daily tasks and escortplanning of Skanska's future challenges.We can affirm that a work team issuccessful when it undertakes itsobjectives and targets with commitmentand dedication. It is therefore cruciallyimportant that the respective Leadercommunicates these challenges, evaluatesthem jointly, supervises the progress andforesees any sign of threats towardsalienations. It is fundamentally importantto generate the necessary space in order toallow co-operators to express their needs,concerns and doubts. To be aware of theteam's situation and where it wishes toreach demands continued, fluid andsincere communication.Time is your ally. This does not signify ameasure, but an attitude towardswillingness. It signifies being present atthe correct moment, to be aware of theopportunities, the needs of others, ofthose who depend on their Leader andrely on committed trust in order to takesecure steps and be able to plan accurately.Lastly, it is also important not to leave inthe hands of others (whether it be asu peri or, co lleague or peer) the re s pon s i bi l i tyof communicating with each other whichshould remain this way. Communicationscorre s pond to an open , f l ex i ble and sincerea t ti tu de . It is important to ex press pers on a lpreferences so that can lead to inducefluidity in communications. This exerciseallows us to draw nearer, get to know eachother more, and consequently account fora better working environment. Insynthesis, it will induce positiverepercussions towards the way we faceeach Skanska working day.FEEDBACK GUIDANCEGiven the fact that communicationsignifies a double way road , listening toproposals, conducting respectiveparticipation and optimizing itsmanagement by means of generating atrustworthy working environment, willlead to promote conditions in order for usto expand our development successfully.Double routeMaintain thedouble way ofcommunicating, that is, this is the moment toestablish visual contact with your interlocutor.State positive comments, and be prepared togenerate a positive attitude. Inquire, that is, don'tcome to conclusions ahead of time.Show that you have understood theconversation: one way to do this isdoing a little summary of themessage, and then tell it tosomeone else. Other option wouldbe to paraphrase what has beensaid to ensure the comprehension.Aim at personal qualities that will lead toimprove ways of communication; for example,show humility and willingness towards changes.Stimulate perception in order to understandbeyond the message. Exercise your understandingby paying attention; for example, placeyourself in the interlocutor's position in orderto attenuate emotional barriers.mutual trustImproving communication is possible. In order to achievethis, we must generate mutual trust, which will help toreduce any interfe rence and reduce the barriers that impedetransmitting and total understanding of the message.C O NS T R U Y E N D O L ATIN A M E R I C A NO.46 2007 2 3