Supporting the future of veterinary medicine - University of ...

2009 – 2010 · VMC GUIDE FOR REFERRING VETERINARIANSClient Rights & ResponsibilitiesClient Rights - As a client, you have the right to1. Considerate, respectful, and impartial carefrom every doctor, staff member, andvolunteer at the Veterinary Medical Center(VMC).2. Accurate and easily understood informationabout your animal’s health and VMC policies,including payment policies.3. If English is not your native language, if youhave a physical or mental disability, or if youdon’t understand something, assistance willbe provided so you can make informeddecisions.4. Know the names and positions of all staffmembers and students involved in the care ofyour animal.Client Responsibilities - As a client, you areresponsible for1. Ensuring healthy habits in your animal,such as exercise and a healthy diet.2. Disclosing relevant, accurate, and completeinformation about your animal’s health andhistory.3. Minimizing the risk of bites, scratches, etc.,and avoiding the spread of diseases bylimiting you and your animal’s interactionswith other animals.4. Using client feedback processes to addressissues that may arise and clearlycommunicating your wants and needs.ClientInformation5. Receive care from properly licensedveterinarians and properly trained technicians.All clinicians, interns, and residents holdactive Minnesota veterinary licenses. Studentswho participate in caring for animals at themedical center receive oversight fromlicensed veterinarians.6. Know your animal’s diagnosis, prognosis,treatment alternatives, and the risks andbenefits of each alternative.7. Participate in decisions about your animal’scare.8. Decline treatment, and to receive a fullexplanation of decisions on the part ofveterinarians to decline treatment.9. Talk in confidence with staff members andveterinarians and have your animal’s healthcare information protected.10. Fair, fast, and objective review of anycomplaint you have regarding the VeterinaryMedical Center.5. Abiding by administrative and operationalprocedures, including visiting hours,leashing requirements, payment, andappointment scheduling and cancellationpolicies.6. Maintaining awareness of the VeterinaryMedical Center’s obligation to providetimely, equitable care to other patients.7. Showing respect for other clients, patients,and personnel.8. Working collaboratively with providers todevelop and carry out agreed-upontreatment plans.9. Meeting financial obligations.10. Recognizing the reality of risks and limitsof the science of veterinary medicine.12