Supporting the future of veterinary medicine - University of ...

More documents

Recommendations

Info

2009 – 2010 · VMC GUIDE FOR REFERRING VETERINARIANSClient Instructions On Appointment Day• If you have been referred to the Veterinary Medical Center by your regular veterinarian, please haveyour veterinarian fax a copy of your animal’s medical record in advance of your appointment so theclinicians have time to review your case. Your veterinarian can also give you any X-rays that have beentaken to bring along to the appointment.• Plan to provide information about your animal’s medical history, diet, physical activities, and any recentbehavior changes during the medical evaluation. This information can be of great help to our veterinarystaff and students.• Please arrive with your animal ten minutes before your scheduled appointment time. There is a clientparking lot located next to the small animal hospital. You will receive a parking pass for your vehicleupon checking in at the registration desk. The parking pass must be displayed prominently in thewindshield of your car for free parking. Please be aware that registration staff are not allowed to holdyour pet while you return to your car with the parking pass.• For the protection of your pet and the safety of others, please keep your pet in your control, by eitherkeeping your pet in a sturdy transport carrier or on a leash. In the event a patient arrives without a leash,a temporary one will be issues for your use. If children accompany you, please be aware that otheranimals in the lobby may be timid or scare easily toward your family members and pets if these animalsare approached. Children should be closely supervised and always use caution when interacting withunfamiliar animals.• Please write down any questions you have for our staff, so that all of your concerns are addressed.If Your Animal is Hospitalized• The staff of the VMC recognizes how worried families become when a pet is hospitalized, andhow important it is for pets to have nurturing time with their loved ones. We encourage clients to visittheir pet regularly, which is often a comfort to both the patient and the person. Visitation time is limitedso we may focus on your animal’s care and allow the needed time for healing.• It is important to note that not all animals are comforted by human contact when they areseriously ill. The treatment team may limit the frequency and duration of family visits if the patientdevelops signs of distress during visitation (such as increased heart rate, increased respiration, or othersigns of agitation). Visitation may also be terminated or denied at any time to ensure the safety andtimely treatment of patients.• Our customer contact center staff will be available to answer questions about your animal’s stayor to take a message for another member of our clinical staff at 612-626-VETS (8387). To expedite thisprocess, please be prepared to give us your animal’s six-digit case number.• At the time of discharge your veterinarian will provide you with instructions about home care,medications, follow-up examinations, and other post-discharge details. Please make sure that youunderstand and carefully follow all of the instructions, because they are an important part of youranimal’s overall treatment program.13
2009 – 2010 · VMC GUIDE FOR REFERRING VETERINARIANSSmall AnimalVisiting Hours and PoliciesIn order to ensure optimal medical care for all hospitalized patients, clients with pets in theSmall Animal Hospital are expected to comply with the following guidelines:1. Small Animal Hospital visiting hours are from 10:00 a.m. to 12:00 pm and 5:00 pm to8:00 pm, Monday through Friday. Weekend and holiday visiting hours are from10:00 am to 12:00 pm and 3:00 pm to 6:00 pm. These hours apply to all hospitalizedpatients. Visits with hospitalized patients will be limited to 60 minutes per visit, with twovisits maximum per day.2. All visits must occur in specified visiting areas, including the Commons (west hospitalcubicles), the ICU Visiting Room, and the Client Comfort Room (VMC 310). Please donot visit with your pet outside of these areas or take your pet outdoors without thepermission and supervision of a student or staff.3. If your pet cannot be safely removed from his/her kennel for visitation, staff may escortyou into the Intensive Care Unit or Wards for visitation. Only immediate family ispermitted to visit in clinical areas, and only one person will be allowed to visit at a time.Your visit to ICU or your pet’s hospital ward will be limited to a total of 30 minutes (twovisits per day). Children under the age of 18 must be accompanied by an adult familymember. Visitation may be terminated or denied at any time at the discretion of ICU staff,dependant on the condition of patients and/or a veterinary crisis in the unit.4. Clients may visit patients housed in Isolation during standard visiting hours and at thediscretion of hospital staff. Visitation to isolation cases is limited to window viewing onlyfor a maximum of 15 minutes per visiting block.5. Visiting outside standard visiting hours and time limits is not permitted without anappointment with and supervision by, your veterinarian. After hours visitation withoutclinician authorization will be denied.6. All visitors are required to check in at the front desk prior to entering visiting areas.Visitors will be asked to sign in and to wear a badge identifying them as a visitor.7. Please adhere to the VMC’s infection control guidelines when visiting your animal!Clients may not bring raw meat, including BARF diets, into the hospital for patientconsumption in order to prevent potentially infectious agent contamination of all ICUpatients. Please do not sit or lie in your animal’s kennel, and make sure to disinfect yourhands before and after each visit.8. All clients are strongly advised to pre-arrange visit consultations with their doctor. Pleasebe aware that direct communication with your doctor may not be available at the time ofvisitation. Your doctor will be informed of your visit. Circumstances may necessitate thatcommunication with your doctor occur by phone at a later time.9. Please turn off your cell phone during your visit.10. Please do not enter clinical areas of the hospital or otherwise walk through areas marked“Authorized Personnel Only.”11. Clients are not permitted to view anesthesia induction/recovery, or surgery.12. Clients with hospitalized animals are encouraged to leave the hospital once visiting hoursconclude. Please check with the front desk for a list of local lodging and dining options.Due to University security restrictions, clients may not stay at the VMC overnight.14
Page 1 and 2: 2009-2010Veterinary Medical CenterG
Page 3 and 4: Providing your patients withurgent/
Page 5 and 6: Dear Referral Partners,The recessio
Page 8 and 9: 2009 - 2010 · VMC GUIDE FOR REFERR
Page 68 and 69:
2009 - 2010 · VMC GUIDE FOR REFERR
Page 70 and 71:
Page 72 and 73:
Page 74 and 75:
Page 76 and 77:
Page 78 and 79:
Page 80:
Veterinary Medical CenterServing ou
show all

Supporting the future of veterinary medicine - University of ...

Create successful ePaper yourself

Delete template?

Save as template?