Supporting the future of veterinary medicine - University of ...

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2009 – 2010 · VMC GUIDE FOR REFERRING VETERINARIANSLarge AnimalVisiting Hours and PoliciesOur goal is to provide all animals in the Veterinary Medical Center Large Animal facilities withthe best possible care. We need your help to maintain appropriate infection control, as well as toensure that hospital staff has adequate time to maintain facilities and care for all patients.In order to ensure optimal medical care, clients with animals at in the Large Animalfacilities will be required to comply with the following guidelines:1. Large Animal Hospital and Equine Center visiting hours are from 12:00 p.m. to 6:00p.m., Monday through Friday and from 10:00am to 1:00pm on weekends andUniversity holidays. Clients with hospitalized patients may visit for up to 60 minutesper day.2. While visits to the Equine Center may occur at any time during visiting hours, visits topatients at the Large Animal Hospital are by appointment only during the times listedabove. Please discuss your visitation needs with your doctor or technician.3. All visits must occur in or outside your animal’s specified stall. Please do not walkyour animal outside of the stall without the permission and supervision of a student orstaff.4. Visitation will be limited to immediate family or up to 2 individuals designated by theowner (this may include friends, trainers, or barn staff). All children under the age of 18must be accompanied by a parent or guardian.5. If your animal is considered contagious or potentially contagious, visits will berestricted. Animals hospitalized in isolation or partial isolation stalls (including criticalneonates) may be visited by appointment with your veterinarian for up to 20 minutes,one visit per day. All visitors to isolation or partial isolation stalls will be expected toadhere to infection control protocols, including but not limited to disinfecting, gowningand gloving upon arrival and departure. All visits to isolation are supervised to facilitatecompliance with infection control protocols and to ensure the safety of patients andvisitors. Visitation may be terminated or denied at any time at the discretion of yourveterinarian, dependent on the condition of the patient and/or the need for yourveterinarian to attend to incoming emergencies.6. Visiting outside standard visiting hours and time limits is not allowed without anappointment with a veterinarian, technical staff, or the student assigned to your animal’scase. After hours and extended visitation is not possible without prior authorization.7. All visitors are required to sign in at the front desk prior to entering visiting areas.8. Please adhere to the VMC’s infection control guidelines when visiting your animal!Please wash your hands thoroughly before and after each visit, and do not touch animalsother than your own.15
2009 – 2010 · VMC GUIDE FOR REFERRING VETERINARIANSSocial Work ServicesThe University of Minnesota Veterinary Medical Center recognizes the unique and enduringbonds that form between people and their animals – animals who are family members,confidantes, guardians, and best friends. When these bonds are tested by illness, behaviorproblems, injury, or death, it can feel overwhelming.In an effort to provide the most compassionate care for patients and their families, theVeterinary Medical Center offers the services of trained social work staff who understand both thejoys and the challenges associated with animal companionship. Social Work Services staff areavailable to provide support, advocacy, and referral services to clients dealing with issues relatedto their animals’ health, wellness, and death.Jeannine Moga, MA, MSW, LICSWOn site Social Work Services include:• Support and non-medical guidance for treatment decisions• Assistance with end-of-life planning• Family-centered euthanasia support• Grief counseling and education• Referrals to community resourcesSocial Work Services are complimentary and confidential for all Veterinary Medical Centerclients and their families. Phone consultations and a bi-weekly bereavement group are alsoavailable to all community members at large. While clients may be introduced to this servicethrough veterinary staff, they may also contact Social Work Services staff directly any time theywould like assistance. The use of Social Work Services is also voluntary, and the decision toaccept or decline Social Work assistance will never affect the quality of veterinary care clientsreceive.Clients may call the Social Work office (612-624-9372) for more information. Consultations areavailable on weekdays between 8:00 a.m. and 4:30 p.m. Limited evening and weekendappointments are available by request.For bereavement group information and grief support materials, visitwww.cvm.umn.edu/vmc/aboutVMC/Client_Support_Services/16
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Veterinary Medical CenterServing ou
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