Simulation with Arena
Simulation with Arena
Simulation with Arena
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Key Output PerformanceMeasures• Count balks — number of attempted incomingcalls sent away due to all 26 trunk lines beingbusy– Will not model reneging — customers in queue leaving thesystem if they get sick of waiting (see Sec. 9.3)• Total time in system, by customer type• Time waiting for a real person, by customer type• Contact time, by customer type• Number of calls waiting, by customer type• Personnel utilization<strong>Simulation</strong> <strong>with</strong> <strong>Arena</strong> — Chapter 8 — Detailed Modeling 8 - 11
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