Simulation with Arena

Create Arrivals and Direct toService (cont’d.)• If a trunk line is successfully seized,– Listen to “welcome” recording and select type of service(Delay UNIF (0.1, 0.6))– Then a three-way Chance module for type of service• If tech support, Delay for recording and product-type selection• If all lines are busy,– Count module — increment Lines Busy counter• For output, will be total number of balks during entire run– Assign module to increment Busy per Period variable• At end of period, will be number of balks during that period– Dispose of the disappointed (or angry) callSimulation with Arena — Chapter 8 — Detailed Modeling 8 - 28