Simulation with Arena

Balking• Calls arriving when all 26 trunk lines are busycan’t get into system — they are lost• In general, balking occurs when an entity cannotget into a queue that’s already full– Limit the capacity of the queue– Must decide how deal with a balking entity — modelingissue• Here, set up a Resource for the trunk lines– Give it 26 units– Set its queue capacity to zero– This is a special case of balkingSimulation with Arena — Chapter 8 — Detailed Modeling 8 - 15