Simulation with Arena

More documents

Recommendations

Info

NSPP Generation via Thinning• Find max rate over the simulation time period• Generate “candidate” arrivals with interarrivaltimes ~ EXPO [1/(max arrival rate)]– Candidates are arriving too fast, except when the actualrate is at the maximum• “Accept” a generated candidate arrival as anactual arrival with probability• “Thins out” the too-fast candidates• How to get Arena to do this?Simulation with Arena — Chapter 8 — Detailed Modeling 8 - 14
Balking• Calls arriving when all 26 trunk lines are busycan’t get into system — they are lost• In general, balking occurs when an entity cannotget into a queue that’s already full– Limit the capacity of the queue– Must decide how deal with a balking entity — modelingissue• Here, set up a Resource for the trunk lines– Give it 26 units– Set its queue capacity to zero– This is a special case of balkingSimulation with Arena — Chapter 8 — Detailed Modeling 8 - 15
Page 1 and 2: Chapter 8Detailed Modeling
Page 3 and 4: Model 8.1: A Generic Call CenterSys
Page 5 and 6: Technical Support Calls (cont’d.)
Page 7 and 8: Order-Status Calls• Automatically
Page 9 and 10: Staffing• All employees work 8-ho
Page 11 and 12: Key Output PerformanceMeasures• C
Page 13: Nonstationary Poisson Process• Ca
Page 17 and 18: Statistical and Analysis Needs• T
Page 19 and 20: Terminating or Steady-State• Ofte
Page 21 and 22: Defining the Data• Collect data m
Page 23 and 24: Defining the Data (cont’d.)• Ex
Page 25 and 26: Increment Time Period (cont’d.)
Page 27 and 28: Create Arrivals and Direct toServic
Page 29 and 30: Technical Support Calls• Lots of
Page 31 and 32: Technical Support Calls (cont’d.)
Page 33 and 34: Order-Status Calls• Initially don
Page 35 and 36: Finding and Fixing Model Errors(con
Page 37 and 38: Animating the Model (cont’d.)•

Simulation with Arena

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?