Student Handbook - To Parent Directory - The University of Auckland

The Code of Practicefor the Pastoral Care ofInternational StudentsWhen students from other countries come to study in New Zealand, it is important theyare well informed, safe and properly cared for. New Zealand educational providers havean important responsibility for the welfare of international students.Our international website provides an overview ofthe “Code of Practice for the Pastoral Care ofInternational Students” and a procedure thatstudents can follow if they have concerns abouttheir treatment by a New Zealand educationalprovider or agent of a provider. Visit www.auckland.ac.nz/international/code-practice.What is the Code of Practice?The Code of Practice (the Code) is a documentthat provides a framework for service delivery byeducational providers and their agents tointernational students. The Code sets out theminimum standards of advice and care that isexpected of educational providers with respect tointernational students. The Code applies topastoral care and provision of information onlyand not to academic standards.A summary of the CodeThe Code sets standards for educationalproviders to ensure that:• High professional standards are maintained.• The recruitment of international students isundertaken in an ethical and responsiblemanner.• Information supplied to international studentsis comprehensive, accurate, and up-to-date.• Students are provided with information prior toentering into any commitments.• Contractual dealings with internationalstudents are conducted in an ethical andresponsible manner.• The particular needs of international studentsare recognised.• International students under 18 are in safeaccommodation.• All providers have fair and equitable internalprocedures for the resolution of internationalstudent grievances.What is the International EducationAppeal Authority (IEAA)?The IEAA is an independent body established todeal with complaints from international studentsabout pastoral care aspects of advice andservices received from their education provider orthe provider’s agents. The IEAA enforces thestandards in the Code.International Education Appeal AuthorityTribunals UnitLevel 1, 86 Custom House QuayPrivate Bag 32001Panama Street, WellingtonPhone: +64 4 462 6660Fax: +64 4 462 6686Email: ieaa@justice.govt.nzFull details of what is covered in the Code can befound at:www.minedu.govt.nz/goto/international2012 International Student Handbook | 13